We only stayed for 1 night, but from arrival, after an issue with a taxi driver trying to charge too much, Ash behind reception helped us challenge the driver and we got the fare reduced. He was a lovely guy and really helpful to sort restaurants taxis etc. The hotel itself is small, but beautiful with its boutique layout and appearance. The location is down a quiet street, but not far from many of the main Rome sites, and a five minute walk from plenty of great looking restaurants. I would highly recommend the hotel for location, quality and friendliness.