Dear Raphael,Thank you for your review.We regret to hear that our room cleanliness did not meet your expectations. We pride ourselves on maintaining the highest standards of cleanliness and hygiene, reinforced by our health and safety programme. Our goal is always to provide a comfortable and well-maintained environment for all of our guests.While we understand you found our room amenities unsatisfactory, we would like to highlight that our rooms are equipped with a variety of amenities designed for comfort and convenience, ensuring a restful experience for our visitors. We continually strive to deliver the exceptional service and accommodation that Occidental Aurelia is known for, and we are disheartened to hear that we fell short during your stay.We hope to welcome you again in the future. Best regards,General Manager

Dear Randy, Thank you very much for your kind feedback.We are delighted to hear that the cleanliness, condition, service, and amenities of our hotel met your expectations and contributed to a memorable experience. It's particularly rewarding to learn that you found Occidental Aurelia to be family-friendly, as we strive to create a welcoming atmosphere for guests of all ages.Your intent to return to our hotel at the end of your vacation is the highest compliment we could receive. We are committed to maintaining the high standards that impressed you during your initial visit.We look forward to welcoming you back for another memorable experience.Best wishes,General Manager

Dear Ann,Thank you for your positive feedback.We regret to hear that the compatibility of our electrical outlets with American devices posed an inconvenience during your stay. We continuously strive to provide excellent service and comfort for guests from all over the world and take your feedback seriously.It is gratifying to learn that our staff, particularly Habid, made a lasting impression with their service. Your commendations on the room cleanliness, the overall condition of our establishment, and the amenities offered, affirm our dedication to guest satisfaction. We are thrilled that our team's prompt attention to any issues contributed to the positive experience you had at Occidental Aurelia.We look forward to welcoming you back on a future occasion.Best regards,General Manager

Dear Rebecca,We appreciate that you took the time to share your experience with us.We regret to hear about the discrepancies you encountered with the toiletries and toilet paper, as our aim is to provide a comfortable and well-equipped stay for all our guests. We apologize for any inconvenience with the dining options, and we understand how important meals are to the overall hotel experience.It is, however, delightful to learn that you found our staff to be friendly and our premises clean. We take pride in our team's hospitality and the upkeep of our hotel.We look forward to the pleasure of welcoming you back on future occasions.Best regards,General Manager

Dear Kathleen,Thank you for your positive feedback.We are delighted that you enjoyed your room and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. Our guests' satisfaction is our highest reward.We look forward to welcoming you back on a future occasion.Best regards,General Manager

Beste Anje,Bedankt voor uw review.Het spijt ons te horen dat het zwembad niet beschikbaar was tijdens uw verblijf. Helaas was dit te wijten aan seizoensgebonden onderhoud, wat noodzakelijk is om onze gasten de beste ervaring te bieden.Wat betreft de openbare vervoersverbindingen, begrijpen we dat deze soms als een uitdaging kunnen worden ervaren en we zullen uw feedback gebruiken om onze toekomstige gasten beter te informeren over de beste manieren om het hotel te bereiken. Veiligheid is voor ons van het grootste belang en we nemen uw opmerkingen over de smalle stoepen serieus.We zijn echter verheugd te horen dat u het ontbijt echt prima vond en dat u tevreden was met de service van ons personeel. Onze medewerkers streven ernaar om elke gast een aangenaam verblijf te bezorgen. Wat betreft de staat van het hotel en de netheid van de kamer, zullen we uw feedback ter harte nemen om onze faciliteiten en diensten te blijven verbeteren.Met vriendelijke groet en graag tot ziens,General Manager

Dear Gabriela,Thank you for your positive feedback.It is gratifying to know that our staff's professionalism, friendliness, and helpfulness stood out during your stay. Your appreciation for the immaculate cleanliness of your room and the condition of our facilities is a testament to our dedicated team's efforts to provide a superior service experience.Occidental Aurelia takes great pride in attending to every detail to ensure that your stay is both comfortable and memorable. We are delighted that we could contribute positively to your time with us.We look forward to welcoming you back on a future occasion.Best regards,General Manager

Chère Marina,Tout d'abord nous tenons à vous remercier pour votre commentaire élogieux publié suite à votre récent séjour auprès de notre Occidental Aurelia.La proximité de l'Occidental Aurelia avec le centre-ville de Rome est en effet l'un de nos atouts appréciés par notre clientèle. Nous sommes ravis que notre parking gratuit ait répondu à vos besoins et que la tranquillité de nos chambres ait contribué à votre confort.Nous sommes également enchantés d'apprendre que la propreté de nos chambres, l'état de l'hôtel, la qualité de notre service et les commodités de la chambre ont été à la hauteur de vos attentes. Ces aspects sont essentiels pour garantir un séjour mémorable et reposant. Votre satisfaction est notre priorité et vos retours positifs sont une source de motivation pour toute notre équipe.Encore merci pour votre aimable appréciation sur notre hôtel, nous espérons vous avoir à nouveau bientôt parmi nous. Cordialement,General Manager

Dear Areg, Thank you very much for your kind feedback.It is heartening to learn that you found our proximity to metro and bus stops convenient for your travels. Your commendation on our room cleanliness and the level of service provided reflects the high standards we strive to maintain. We're also delighted that you were satisfied with our hotel's condition and the amenities in your room. Our team takes great pride in ensuring a comfortable and enjoyable experience for our guests.Occidental Aurelia remains committed to providing a memorable stay for all our visitors, and we're thrilled that your experience was reflective of this dedication.We look forward to welcoming you back for another memorable experience.Best wishes,General Manager

Dear Ana,We appreciate that you took the time to share your experience with us.We are truly sorry to hear about your dissatisfaction with the cleanliness of our rooms and the amenities provided. We hold ourselves to high standards and regret that we did not meet your expectations in these areas.It is gratifying to know that you found our staff to be excellent and the overall condition of Occidental Aurelia to be up to standards. We are committed to ensuring that our guests receive the highest level of service and enjoy the beautiful setting our hotel offers.We look forward to the pleasure of welcoming you back on future occasions.Best regards,General Manager

Dear Berta,Thank you for your positive feedback.We are delighted to hear that your interactions with our front desk team were met with professionalism and friendliness. It is also heartening to learn that our bar service contributed positively to your experience at our hotel.While we are pleased with your high satisfaction regarding room cleanliness and the overall service, we have taken note of your ratings for hotel condition and room amenities. We are constantly striving to maintain and improve our facilities to ensure that every guest's stay is nothing short of excellent.We look forward to welcoming you back on a future occasion.Best regards,General Manager

Dear Harry, Thank you very much for your kind feedback.We are thrilled to hear that the cleanliness of our rooms met your expectations and that you appreciated the impeccable condition of our hotel. Our team strives to provide exceptional service, so it's rewarding to know that we succeeded during your stay. Additionally, we're delighted that the amenities in your room contributed to a comfortable and memorable visit.We look forward to welcoming you back for another memorable experience.Best wishes,General Manager

Dear Guest, Thank you very much for your kind feedback.It fills us with pride to know that our staff, particularly Marie Christina, provided exceptional service and was able to assist you with your airline issue and transportation arrangements. Our team is dedicated to ensuring that all our guests feel well cared for, regardless of language barriers, and your positive remarks on their helpfulness and communication affirm our commitment to excellence. The cleanliness of our rooms is a top priority for us at Occidental Aurelia, and we are delighted to hear that this aspect of our service met your expectations. While we note that there is room for improvement regarding hotel condition and room amenities, we continuously strive to maintain and enhance our facilities to deliver a comfortable and enjoyable stay for all our guests.We look forward to welcoming you back for another memorable experience.Best wishes,General Manager

Dear Ebony,Thank you for your positive feedback.It's heartwarming to hear that the spaciousness and cleanliness of our rooms met your expectations and that our amenities enhanced your stay. We're delighted that our team, especially Maria, May, Chiara, and Luca, provided you with impeccable service and made you feel welcome. Your appreciation for their assistance and recommendations is truly valued. It's also great to know that our location facilitated your travel with convenient taxi fares and nearby metro access, allowing you to explore the wonders of Rome with ease.We look forward to welcoming you back on a future occasion.Best regards,General Manager

Dear Massi,Thank you for your positive feedback.We're thrilled to hear that you appreciated the cleanliness of your room, the condition of our hotel, the service provided by our team, and the amenities we offer. Our staff takes great pride in maintaining a welcoming and spotless environment, and it's rewarding to know that their efforts have resonated with you. We also strive to provide exceptional service and are glad that we could contribute positively to your stay. It's wonderful to learn that the room amenities met your expectations, ensuring a comfortable and relaxing visit.We look forward to welcoming you back on a future occasion.Best regards,General Manager

Dear Alexander, Thank you very much for your kind feedback.We're thrilled to hear that you found our staff proficient in English and were able to assist you effectively. It's also wonderful to know that Zahid made a lasting impression with his exceptional service behind the bar.Your satisfaction with the cleanliness of our rooms and the overall condition of our hotel is greatly appreciated, and we’re delighted that our services met your expectations.We look forward to welcoming you back for another memorable experience.Best wishes,General Manager

Dear Carmelita,Thank you for your positive feedback.We are thrilled to hear that our hotel ranks among the best you have stayed at in the past 7 years. Our dedicated team, especially the housekeeping team, truly appreciates your kind words and recognition of their 5-star job. It is great to know that you found your room, room 315, to be impeccably clean and well-appointed with amenities, and that our overall service and hotel condition exceeded your expectations.We look forward to welcoming you back on a future occasion.Best regards,General Manager

Dear Rastislav,Thank you for your review.We are pleased that you had an enjoyable stay with us.Thank you for your compliments about our team; we strive to provide our guests with caring and personalized service and place great value on our personnel being guest-orientated and welcoming at all times.We look forward to welcoming you back. Best regards,General Manager

Dear Deborah,Thank you for your positive feedback.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We look forward to welcoming you back on a future occasion.Best regards,General Manager

Dear Vivek, Thank you very much for your kind feedback.We're thrilled to hear that you had an excellent sleep during your stay and enjoyed the delightful surprise on your birthday. It's our pleasure to create special moments for our guests. Your appreciation for the cleanliness of our rooms and the efficiency of our services is much valued. We're also glad that our room amenities contributed positively to your stay.While we understand that not every aspect met your expectations, we continually strive to maintain and improve our hotel condition. Your feedback is instrumental in this ongoing process.We look forward to welcoming you back for another memorable experience.Best wishes,General Manager

Dear Agnes,We appreciate that you took the time to share your experience with us.We deeply regret to hear about the initial issues you encountered with the room amenities; however, we are reassured to know that our maintenance team promptly resolved these matters. We continuously strive to uphold our high standards of health and safety, ensuring all guests enjoy a seamless stay.We're delighted that you appreciated the warmth of your room during the winter season, found our pricing reasonable, and enjoyed the vast selection of our breakfast buffet. It is heartening to hear that May at the front desk provided you with exceptional service and that our location conveniently situated near the metro station enhanced your stay in Rome.We look forward to the pleasure of welcoming you back on future occasions.Best regards,General Manager

Dear Alise,Thank you for your positive feedback.We're thrilled to hear that our staff made a great impression and that you enjoyed the friendly atmosphere at our bar. It's wonderful to know that the hotel's accessibility met your needs and that you had a pleasant interaction with our team. Your commendation on the room cleanliness, hotel condition, and the provided amenities is greatly appreciated, and we're glad that our efforts to offer a top-notch service have been recognized.We look forward to welcoming you back on a future occasion.Best regards,General Manager

Dear Helen,Thank you for your positive feedback.We are pleased that you appreciated the high standards and quality service which we strive to uphold. This kind feedback will motivate the entire team to continue pursuing excellence in all that we do.We look forward to welcoming you back on a future occasion.Best regards,General Manager

Dear Stephen,Thank you for your review.We're pleased that you found our service to your satisfaction, as we strive to provide a welcoming and efficient environment for our guests. It's also gratifying to know that you found our rooms to be clean, maintaining the high standards we set for ourselves. We regret to hear about your concerns regarding the shower and door condition. While we ensure that all our facilities, including our designer bathrooms, meet high standards, we acknowledge that occasional wear and maintenance issues can arise. Rest assured that we are committed to providing fully functional and comfortable accommodations for all our guests.We hope to welcome you again in the future. Best regards,General Manager

Dear Alejandro, Thank you very much for your kind feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back for another memorable experience.Best wishes,General Manager

Dear Guest,Thank you for your review of your stay with us.We're delighted to hear that you enjoyed the breakfast menu, which includes a variety of hot and cold ingredients to start the day right. It's great to know that our location provided convenient access to public transport and shuttle services, connecting you easily with the city's highlights. Our staff is grateful for your appreciation of their helpfulness during your stay.We regret the initial oversight regarding your room allocation, but are pleased that our management team was able to resolve the situation promptly, ensuring your comfort with the amenities you expected.We hope the upgraded room enhanced your overall experience and that the room's design and equipment met all your needs for rest and relaxation.We do hope we will see you again on a future visit. Kind regards,General Manager

Chère Marina,Merci pour votre excellente appréciation sur votre séjour auprès de notre Occidental Aurelia. La satisfaction de nos hôtes est notre objectif principal et rien n'est plus gratifiant que de lire que nous avons su être à la hauteur.Nous sommes ravis d'apprendre que la propreté de nos chambres a répondu à vos attentes et que vous avez trouvé l'état de l'hôtel impeccable. Votre satisfaction concernant le service fourni par notre équipe nous remplit de fierté. Il est également gratifiant de savoir que les équipements de votre chambre ont contribué à rendre votre séjour agréable.Encore merci pour votre aimable appréciation sur notre hôtel, nous espérons vous avoir à nouveau bientôt parmi nous. Cordialement,General Manager

Dear John, Thank you very much for your kind feedback.We're thrilled to hear you found our hosting exceptional; our team strives to provide a welcoming atmosphere for all our guests. It's wonderful to know that the beauty of our rooms met your expectations, highlighting the charm of our property's unique history. Your mention of our great location reaffirms our convenient proximity to renowned sites and transport links, making exploration a breeze for our guests.We look forward to welcoming you back for another memorable experience.Best wishes,General Manager

Dear Paul,Thank you for your review.We're pleased to hear that you found our service commendable and our rooms to be clean. We strive to maintain high standards of cleanliness and guest satisfaction, so your recognition is greatly appreciated. We understand that you experienced some discomfort due to the temperature in your room. While our hotel is equipped with air conditioning to ensure our guests' comfort, we regret that you encountered difficulties with the temperature control. We apologize for this inconvenience and will look into the matter to ensure our systems are functioning properly for all guests. In the meantime, we're glad you found a temporary solution by making use of the windows to cool the room.We hope to welcome you back in the future. Best wishes,General Manager

Dear Kathleen,Thank you for your positive feedback.We are delighted to hear that our staff was very helpful during your stay, and that they were able to assist you in retrieving your lost jacket. Your kind words about our team's dedication to service are greatly appreciated.We look forward to welcoming you back on a future occasion.Best regards,General Manager

Dear Guest,Thank you for taking the time to share your feedback.We are delighted to hear that our staff provided excellent service during your stay. Our team always strives to make our guests feel welcome and comfortable. It's unfortunate to learn about the unpleasant odor in your room. We apologize for the inconvenience and understand how this could have affected your stay. We also regret that we were unable to provide an alternative room during your visit. Regarding your lost book, we take our guests' lost belongings seriously and will investigate this matter further. We appreciate your recommendation of the nearby restaurant Arturo and are glad you enjoyed it.We hope we can welcome you back in the future.Kind regards,General Manager

Dear Robert,Thank you for your review.We are glad that our hotel served as a convenient base for your trip to Rome. However, we regret to hear about the issues you encountered during your stay. Regarding the smell in your room, we ensure that our cleaning products are carefully selected to maintain a pleasant atmosphere for our guests. We apologize if this was not the case for you. As for the shower, our rooms are designed to provide comfort and functionality, and we are sorry if the design did not meet your expectations. We also apologize for any inconvenience caused by the fridge not working properly. Our maintenance team is always available to address any issues that may arise during a guest's stay.We hope to welcome you back in the future. Best wishes,General Manager

Dear Domenico, Thank you very much for your kind feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back for another memorable experience.Best wishes,General Manager

Dear Jesse,Thank you for sharing your review with us.We understand that the proximity to restaurants and shops is important for our guests. While we are located a short distance away from the restaurant and retail area, we do offer an on-site restaurant and bar for your convenience. Additionally, our hotel is well-connected to public transport, with bus and metro stops nearby, making it easy to explore the historic centre of Rome and its various attractions. We apologize for any inconvenience this may have caused during your stay.Nonetheless, we are delighted to hear that you found our hotel nice and our team very friendly. Your kind words about our team are greatly appreciated.We look forward to the pleasure of welcoming you back on future occasions.Best regards,General Manager

Dear Jason,Thank you for taking the time to share your feedback.We appreciate your feedback on the service provided by our staff, and we are glad to know that you found it satisfactory. However, we are deeply concerned to hear about the cleanliness and maintenance issues you encountered in your room. We strive to maintain high standards of cleanliness and upkeep, and we apologize for any inconvenience this may have caused you. Rest assured, we will address these concerns with our housekeeping and maintenance teams to ensure that such issues do not recur in the future. Regarding the broken refrigerator and TV, we encourage our guests to report any issues to our reception, so we can promptly resolve them and ensure a comfortable stay. We hope you will consider staying with us again in the future. Best regards,General Manager

Dear Fernando,Thank you for your review.We are delighted to hear that you appreciated the cleanliness of our rooms and the excellent service provided by our staff. It's great to know that our renovated hotel and room amenities met your expectations.We understand that our location may not be ideal for first-time visitors to Rome, but we would like to point out that our hotel is well-connected to public transport, with bus and metro stops nearby, making it easy to reach the historic center and major attractions. Additionally, we are just a few kilometers away from Vatican City and other popular sites such as St. Peter's Cathedral, the Coliseum, and the Trevi Fountain. We hope that you were able to make the most of your stay and explore these beautiful landmarks.We hope to see you again in the future. Kind regards,General Manager