I arrived late with my 10 year old son. A treat for his 10th birthday, a trip to Rome. I did my research as a mother in a big city! I found this hotel, totally perfect, great reviews and central to our needs. We had to check in at a different t location. Then we’re told we were staying elsewhere. The sister hotel. It was awful!
The front door had looked like it had been smashed in with a machete! The man that gave us our keys (still no idea who he was), had to teach us how to open the front door, one millimetre this way and one the other and try again! Just insane! Took me 10 mins that eve when he had left to open the front door to the building. Apparently this was shurugged off. The room, was cold and bare and just horrible. Nothing like what is in the photos. We had boiling water and no cold water. We asked to move to the hotel we had obviously booked and got told it was full! I didn’t want to ruin the experience for my son, we only had 3 days there, so I moved to an apartment down the road. I was so upset. I would not book this unless you are getting the hotel as described and not the sister hotel, it’s not a hotel, it’s a scruffy condo in a not so good area, shame on you Expedia!