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Reviews of Hotel Castel Vecchio

4 out of 5
Hotel Castel Vecchio
Viale Pio XI, 23, Castel Gandolfo, RM

Reviews

8.2

Very good

Rating 10 - Excellent. 142 out of 359 reviews" "
Rating 8 - Good. 137 out of 359 reviews" "
Rating 6 - Okay. 54 out of 359 reviews" "
Rating 4 - Poor. 15 out of 359 reviews" "
Rating 2 - Terrible. 11 out of 359 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Terrell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a wonderful hotel with an amazing view of the lake. It was wonderful to open the window and let the cool breeze into the room. The staff was exceptionally friendly and helpful.

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

juancarlos

Liked: Cleanliness, property conditions & facilities
Great location That little town is beautiful , small and charming Restaurant staff can be rude ( in the village not the hotel ) since it is so busy but still the view and the location is great
Stayed 1 night in Sep 2023

10/10 Excellent

Frank

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breathtaking views across the lake. Beautiful terrace for breakfast. A lovely, fresh clean atmosphere throughout. Friendly, competent staff. The hotel is a five minute stroll from the centre of Castel Gandolfo.
Stayed 2 nights in Sep 2023

10/10 Excellent

ashlea

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Beautiful hotel with great facilities.
Stayed 3 nights in Aug 2023

10/10 Excellent

Francesco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent close to three weeks in this wonderful hotel with breathtaking and idyllic views. All the staff were incredible: Muriel, Luca, Giulia, Lorenzo, Annamaria….. always friendly and helpful. Be sure to ask Maurizio, the ever present, smiling barman for a cocktail or even a coffee. When you’re in the lobby look for the proprietor Stefania, she will share with you the rich history of this area as well as the must-see places. Her passion for the location is contagious. You will make unforgettable memories here.
Stayed 3 nights in Aug 2023

10/10 Excellent

Francesco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2023

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Considering the view, one of my favourite hotels in the entire world. Highly recommend. Friendly staff. Not too far out of rome.
Stayed 1 night in Jul 2023

6/10 Okay

Cornell

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Overall good, some english-difficulties, no restaurant available at hotel... Even if it says so
Stayed 9 nights in Jun 2023

8/10 Good

Duncan

Business traveller
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Lovely Rustic Hotel with Fantastic Views
A very rustic hotel with fantastic views of the lake. This is was especially nice in the morning. Breakfast on the terrace looking out over the water with the sun beaming down. The rooms are dated and do need a little TLC but it did add to the rustic charm of the place. The Restaurant was closed but the reception desk recommended us a few places and the one we picked 5mins walk from the hotel was the best Italian food I've ever had
Stayed 1 night in Jun 2023

10/10 Excellent

Vincenzo

Travelled with partner
Liked: Staff & service, property conditions & facilities
Great
Stayed 1 night in Jun 2023

10/10 Excellent

Symphony

Stayed 1 night in May 2023

6/10 Okay

Jodi, Brampton

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
We were so excited to come to this hotel. It has beautiful views and close enough to Rome. When checking in, we were told that breakfast and dinner is served in their facilities. We asked if we needed to make reservations for dinner, and were told no. Dinner started at 7:30 p.m. We came to the dining room to be informed they do not serve dinner and only do special events. If we had been told ahead of time, we would have made other arrangements and were annoyed as we had an early flight in the morning and didn't feel like going off property to find dining. There is parking, but not a lot, so be aware of this if you rent a car.
Stayed 1 night in May 2023

10/10 Excellent

Estela

Travelled with partner
Liked: Staff & service, property conditions & facilities
Excellent place to stay. The hotel is near a lake, the view is awesome. There is a small town, Castel Gandolfo that we can walk for just 15 minutes to be there. Nice people, very good restaurants and excellence service.
Stayed 2 nights in May 2023

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Out of season stay
We visited out of season as an overnight stop before heading to the airport to go home. The Hotel is in a beautiful location and the staff were all very friendly. We had no issues with noise and the room was clean and comfortable. As we visited out of season (start of April) things were little run down, the swimming pool was quite dirty. I'm sure this wouldn't be an issue in summer. The restaurant/bar was also out of service but this didn't matter as there are lots of restaurants and cafes a short walk away.
Stayed 1 night in May 2023

8/10 Good

Liisi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was nice and the stuff very friendly :)
Stayed 3 nights in Apr 2023

8/10 Good

Hossein

Liked: Cleanliness
No paper tissues, no hair shampoo, no free drinking water, too small shower cabin
Stayed 2 nights in Apr 2023

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place and view. The lakeside rooms had an amazing view. Rooms were pretty basic. A desk and chair would have been nice to have. The staff was very helpful. Tea kettle in the room would have been nice. East walk from a really beautiful town. Very uphill walk from the train station.
Stayed 3 nights in Apr 2023

6/10 Okay

Joseph

Stayed 1 night in Feb 2023

10/10 Excellent

R-osanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place, beautiful view and lovely staff
Response from Valeria on Jan 6, 2023
Dear R-osannathank you for your feedback, your opinions are important for us!We are glad you enjoy your stay with us, and that our staff contributes to make it better.Come back soon to visit us!Best regards

10/10 Excellent

William

Stayed 2 nights in Oct 2022

10/10 Excellent

Christopher

Stayed 1 night in Sep 2022

10/10 Excellent

Leon

Stayed 1 night in Apr 2022

6/10 Okay

William

Travelled with partner
Liked: Cleanliness, staff & service
No restaurant on site contrary to what is posted on internet. A beautiful looking swimming pool which is for display purposes only. Check in time strictly adhered to despite my imploring to get in a little early after 19 hours travel. Overall not feeling the love…..
Stayed 1 night in Sep 2021

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, room comfort
Would return!
Great location overlooking the lake, and a short walk away from a number of excellent restaurants. Hotel restaurant very good, comfortable bed and lovely helpful staff. The decor is a little dated but overall a lovely place to stay. Would return!
Stayed 8 nights in Oct 2020
Response from HotelCastelVecchio on Oct 11, 2020
Dear Mark, Thank you for sharing your valuable feedback. We are delighted to have had the opportunity to host you. We really hope to see you soon. Best Regards Castel Vecchio Team

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Very old and drab hotel with great views. Horrible breakfast
Stayed 2 nights in Sep 2019

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel beautiful views
Hotel eas awesome but restaurant was expensive and too rich
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful abd well kept property. Staff wad very helpful and curteous. Excellent dining room food and service .
Stayed 3 nights in Aug 2019
Response from Staff on Sep 4, 2019
Thank you so much for your generous feedback! We look forward to having you as guests again in the future. Best regards

6/10 Okay

Verified traveller

Disliked: Amenities, property conditions & facilities
Hard beds and bed sheets really rough. Air condition was not working. Room was really hot. Very disappointing.
Stayed 3 nights in Jul 2019
Response from Staff on Sep 4, 2019
We apologize for the inconvenience: unfortunately, technical problems can occur at any time. We hope to welcome you again in order to change your impressions. Kind regards

10/10 Excellent

karen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So lovely
Stayed 3 nights in Jul 2019
Response from Staff on Sep 4, 2019
Thank you! We look forward to having you as guests again in the future!

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2019
Response from Front Desk on Jul 26, 2019
Gentilissimo Daniel, grazie per il Suo contributo. A presto!

4/10 Poor

Gilberto

Disliked: Staff & service
Great potential
The location is great but need a new management and fresh up. One of the staff in the reception was very rude and unpleasant
Stayed 4 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunningly furnished, luxury with a view. Very comfortable
Stayed 2 nights in May 2019
Response from HotelCastelVecchio on Jul 5, 2019
Dear Guest, Thank you to leave a feedback, We are glad you enjoy our location and our lake view. We hope to host you again. Best regards! Valeria

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No open restaurants, no Hot water, paid for a Lakeview room ended up being a parking lot view. Not accessible easily. Overall very disappointed, not as shown on brochure.
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing . View from rooms breathtaking. Beds very comfortable. Great restaurant, best dinner ever .
Stayed 1 night in Apr 2019
Response from Hotel Castelvecchio on May 22, 2019
Dear Customer, We are pleased that our structure and the view it offers have been a positive experience for you, We thank you for choosing us and we hope to be able to see you again to try new dishes and visit new places. Best Regards Valeria

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2019

2/10 Terrible

Sophie

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Poor service, noisy staff and poor maintenance
Arrived at the hotel and check-in was great. The room was good apart from the a couple of the sockets had come loose and were hanging from the wall. There is a spectacular view over the lake however the windows had seemed to let in moisture between the double glazing and the inside of the double glazing was clouded and therefore could not see the view. this is also true of the windows located where the breakfast is served. The windows are either not cleaned or have allowed moisture to enter and caused them to go cloudy. We were on the 2nd floor and both nights around 2am all we could hear was the hotel staff dragging the tables and chairs around in the restaurant that was directly above the room. With the floor being tiles/marble it echoed extremely loudly and went on for at least an hour. We then had another guest trying to get into our room and other guests room at 4am with them banging on the door and trying to open it. The second night I wasn't feeling well and decided that we would have food in our bedroom. Upon check in we were told that there was room service, which is also confirmed on the website as one of the services. However, upon returning the hotel that day and asking at reception, a different member of staff said the hotel does not offer room service as the rooms are too small. To make things worse we were also told that we had a mini bar in the room but that it was not stocked! Overall not a good experience of the hotel.
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
I liked the view that it provided. The staff was extremely helpful in assisting me with any questions I had about the hotel.
Stayed 7 nights in Apr 2019
Response from Hotel Castel Vecchio on Jun 8, 2019
Dear Guest, thank you for your Feedback, we are very happy that our hotel and our staff have lived up to your needs. We wait you soon for another experience in our Hotel!

10/10 Excellent

yong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Reception staff on Mar 29, 2019
Dear Yong, thank you so much for your evaluation, we are proud of our excellent result! Looking forward to welcome you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
All in all we enjoyed our stay, nice location and amazing view. Staff was professional and polite. Poor continental breakfast.
Stayed 3 nights in Feb 2019
Response from Reception Staff on Mar 2, 2019
Dear Guest, we are happy to hear that you enjoyed our beautiful location and courteous staff. About the breakfast, we have a very rich open buffet, fresh home made cakes and paistries, cookies, croissants, bread, cereals, yoghurt, fresh fruit, fruit salad, ham, salame, tipical Porchetta, cheese, vegetables. Not to mention all pur hot drinks from our Bar service, such as Espresso, Cappuccino, thè, as well as cold ones, like fruit juices, water, milk.... If you have asked for anything else, we would have immediately fulfilled your request. Looking forward to your next stay.

8/10 Good

Antonio, Chengdu, CN

Travelled with family
Liked: Cleanliness, staff & service, amenities
Old Hotel with small rooms but great staff and great view
Stayed 1 night in Jan 2019
Response from Reception Staff on Feb 26, 2019
We are glad you appreciated our staff, and the amazing view. As you correctly said, the Hotel is a Historical location, of Belle Epoque time, a charming buildig, with unique features, that reflects also in room sizes. Thank you again for your feedback, we are looking forward for your next staying.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely old style hotel with magnificent lake views. Very friendly and helpful staff. Very good value dinner at fixed price. On site parking
Stayed 1 night in Jan 2019
Response from Reception staff on Feb 22, 2019
We are glad you enjoyed all the best we can offer, from the great view to the great staff, to the good food. We hope to have you as our guest again for future ocasions.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from Alessia on Dec 26, 2018
Thanks a lot for your kind feedback!

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
Wonderful location and a great Hotel. Also, a wonderful view of the largo. The restaurant is wonderful.
Stayed 5 nights in Nov 2018
Response from Alessia on Dec 26, 2018
Dear Edward, thanks a lot for your support!

10/10 Excellent

Richard, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming and helpful staff in a hotel with a fabulous location
Stayed 1 night in Oct 2018
Response from Alessia on Dec 26, 2018
Dear Richard, thanks a lot for your kind feedback

10/10 Excellent

Jeffrey, Los Angeles, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I highly recommend Hotel Castel Vecchio. The entire staff was friendly, professional and always helpful. The rooms were comfortable and very clean and the delicious breakfast buffet a highlight. Perfection.
Stayed 3 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful views. Convenient location. Very nice and helpful staff.
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018