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Reviews of Hotel Artis

4 out of 5
Hotel Artis
Via Roberto Fancelli, 3, (angolo Via Pietro Sommariva), Rome, RM

Reviews

8.0

Very good

Rating 10 - Excellent. 171 out of 558 reviews" "
Rating 8 - Good. 240 out of 558 reviews" "
Rating 6 - Okay. 101 out of 558 reviews" "
Rating 4 - Poor. 35 out of 558 reviews" "
Rating 2 - Terrible. 11 out of 558 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ivan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great people !
Stayed 2 nights in May 2024

10/10 Excellent

Ivan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful friendly and knowledgeable. Breakfast was very good.
Stayed 1 night in May 2024

4/10 Poor

salim

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Breakfast was horrible
Stayed 2 nights in Apr 2024

8/10 Good

Jason, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

8/10 Good

Celestino, Magna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was good, close to market and mall.
Stayed 6 nights in Apr 2024

8/10 Good

Aikaterini-Konstantina

Liked: Staff & service, property conditions & facilities
The stuff was very friendly and helpful !
Stayed 2 nights in Mar 2024

8/10 Good

Joshua Reed

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good budget stay
Stayed 1 night in Mar 2024

6/10 Okay

Oliver

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Good hotel, good rooms, well sized, good breakfast. Only things are as expected and as many say, as a tourist the hotel is 40mins out of the closest Rome attractions and that is if you get a good run with the trains, typically takes about an hour. Room cleanliness was poor, cabinets were covered in dust and had someone’s old dusty and mouldy socks in them. Despite it being a non smoking room the room smelt of cigarettes and there were cigarette butts on the windowsill from the previous guest that had not been cleaned by housekeeping.
Stayed 2 nights in Feb 2024

10/10 Excellent

Steven Nils

Liked: Cleanliness, staff & service, property conditions & facilities
Mia famiglia ! Staff was AWESOME. Very nice area. Would have loved a swimming pool and a bar. Complimentary breakfast was OUTSTANDING. A little far from the Colosseo but I don’t feel safe in that area anyway. I would recommend staying here and renting a car. An unexpected but adorable 💕grocery store next door that has EVERYTHING ❤️.

4/10 Poor

Verified traveller

Disliked: Room comfort
Not A 4* Hotel
Unfortunately this is not a 4* hotel in my opinion. There were no tea/coffee refreshment's in the hotel room. The breakfast was very limited egg or bacon,and had to make do with a toaster that didn’t even work. The only positive for this hotel is the free parking and close proximity to the train links without being in the city. It’s also in a quiet location.
Stayed 2 nights in Oct 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is excellent. There were only two things that worsened the experience: the condition of the bed frame and the showerhead, both of which might differ from room to room, so I wouldn't judge the overall experience based on this as the staff was great and probably would've switched the room if I noticed the issues earlier, and the location of the hotel relative to the transport stops – but that's not that bad, just a 10-minute walk from the nearest metro station.
Stayed 8 nights in Jul 2023

10/10 Excellent

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and well run. The breakfast buffet was the best we had in Italy. This property is not convenient for sight seeing in Rome. It is in the middle of highrise apartment buildings. Unless you are visiting family in the area find a hotel closer in to town. It also was not convent to public transportation.
Stayed 1 night in Jul 2023

8/10 Good

theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was lovily but could of had more options like fresh fruit it was the same breakfast every morning had to go out and buy my own fruit nothing really close to buy takaway only pizza but other then that the sraff were excellent
Stayed 7 nights in Jul 2023

8/10 Good

Dionne

Liked: Cleanliness, staff & service, property conditions & facilities
The staff and service was great. They were very considerate and helpful at every stage
Stayed 2 nights in Jun 2023

2/10 Terrible

Ryan

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
False advertisement - Lying Hotel
False advertisement, awful communication and refusal of a refund. - (in short) Advertised air con. Air con was broken prior to getting there but didn’t tell us in advance or when we arrived (therefore couldn’t cancel after we booked in). After finding out our room was so hot we asked about the air con. We were told it was going to be fixed that day (so we stayed) and it was not. The same happened the next day. It was not fixed. Following this we complained and expected to be compensated as with the information (lies) we had (as per advertisement). They refused to compensate us and hotels.com said it was the hotels discretion (Hotels.com did the best they could) - It was also no where near the standard of a 4star standard hotel (other reviews also said so). Limescale all over the shower, that leaked all of the bathroom floor - Breakfast spread was good but you are underground with no windows - From all the interaction with Staff they were really friendly Things To note: - Close to the airport and Alessandrino tube but you have to get a bus to the tube A and then have to head to Termini and then switch to Tube C to Alessandrino which takes over an hour and a half. We made the mistake of assuming it would be quick to Alessandrino as it was close to the airport. - You can buy water from their desk but it costs more than a vending machine just next to their lift Summary - You cannot trust what is advertised or said by this Hotel. - Staff are friendly
Stayed 2 nights in May 2023

10/10 Excellent

Ramiro

Liked: Cleanliness, staff & service, property conditions & facilities
Great service. Will stay here again.
Stayed 8 nights in Mar 2023

4/10 Poor

Sul

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is rated 4 stars but the reality is that is not close to the 4 star category, beds were not comfortable and noisy.

10/10 Excellent

Maurine

Liked: Cleanliness
Staff was very helpful, most spoke English well enough to understand us. Our car transport which was booked did not show up on the Sunday to take us to the cruise terminal, Giovanni, called 10 shuttle companies until he got a driver to come and get us. Fantastic Gentleman, we made our sailing time. Thank you would stay again.
Stayed 2 nights in Sep 2022
Response from danilo on Oct 10, 2022
Dear GuestThanks for your review

10/10 Excellent

Luisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with private parking. Great breakfast and super clean. Ideal for families. The area is a little isolated, I would recommend using this hotel if you have your car. For those willing to walk a little distance, there is a convenient metro stop within a 10-15 minute walk.
Stayed 5 nights in Jul 2022
Response from danilo on Sep 5, 2022
Dear Guest Thanks for your good review, we are very happy for your opinion

4/10 Poor

APIPONG

Disliked: Amenities, property conditions & facilities
It’s a bit inconvenient for traveling around.
Stayed 7 nights in Jul 2022
Response from danilo on Jul 29, 2022
Reading your review it seems that the hotel is not worth it, maybe you have the wrong hotel. We are outside the city center and this is well highlighted on all sites, we have clients who travel for work and others for tourism and no one has ever complained about distance problems

4/10 Poor

Elsie

Disliked: Staff & service, property conditions & facilities, room comfort
I’m happy I only stayed at this hotel for one night. It was horrible. No air conditioning even tho it says it does. Mosquito in the room couldn’t sleep at all.
Stayed 1 night in Apr 2022

10/10 Excellent

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay at. Very clean, helpful staff. I highly recommend it.
Stayed 3 nights in May 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

8/10 Good

natalie

Business traveller
Liked: Cleanliness, property conditions & facilities
Fair
Fair review for fair experience
Stayed 2 nights in Jul 2020

10/10 Excellent

Luca

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Artis
Personale gentilissimo, Ristorante buono e colazione varia, molto positivo
Stayed 1 night in Jun 2020

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for Ciampino Airport!
Great. Simple. Clean.
Stayed 1 night in Feb 2020

6/10 Okay

Oster, Winnipeg

Travelled with family
Liked: Cleanliness, staff & service
The rooms are not isolated as a result you can hear EVERYTHING from the others rooms
Stayed 5 nights in Oct 2019

10/10 Excellent

Verified traveller

Stayed 5 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and affordable place to stay outside of rome centro. 5 minutes walk to metro and easy and cheap way to get to centro. Metro very safe and convenient. Grocery store next to hotel. Nice restaurant within walking distance.
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2019

8/10 Good

Verified traveller

Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Fine, but wouldn’t stay again
Hotel had a lot of rowdy teenagers coming in and out at all hours. Room was fine, though not the twin room I had asked for (and confirmed/told it will be at check-in/reception). Breakfast was incredibly mediocre.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and they explained very clearly , what we ask about Rome, travel and other
Stayed 4 nights in Mar 2019

10/10 Excellent

rajeev

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Hotel was in a quite residential area 1 supermarket next to hotel tasty breakfast receptionist very very polite and helpful
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little hotel in the outskirts
The hotel is nice, has a good atmosphere and ambiance, the staff was nice, the room was clean and other facilities were great as well.
Stayed 1 night in Nov 2018

10/10 Excellent

Inthumathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

6/10 Okay

jens, Ca

Disliked: Room comfort
The sign outside shows 4 starts, I would rate it a Motel 6.
Stayed 2 nights in Oct 2018

8/10 Good

Muhssin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roma Trip
It was a good experience..
Stayed 3 nights in Sep 2018

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
This is not definitely a 4-star hotel
The hotel is just good for low price. The area is very noisy and the walls are so thin you can hear people walking in neighbor rooms, though they say the rooms are sound proof!!! Friendly people working in kitchen area! Really nice cleaning service!
Stayed 4 nights in Aug 2018

8/10 Good

Ramesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018

8/10 Good

Jeremy, Fort Worth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel room itself wasn’t in fine shape. Very clean and plenty of room for two. The only issue we had was Wi-Fi did not reach our room unless standing right by the door, and even then, the signal was in and out, so we had to go to the lobby to have good signal. You are looking at 45+ minutes ride by train or bus to a long of the attractions but substantially Lower price made it worth it since our Roma pass paid for all public transportation.
Stayed 4 nights in Jun 2018

8/10 Good

Wid, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In general my family and myself enjoyed our stay there, however, I forgot my tablet with some other small belongings, and I never get a response for my emails to the hotel to find out if my belongings where found there or not.
Stayed 1 night in Jun 2018

8/10 Good

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good stop
Good enough considering you are outside central Rome
Stayed 1 night in May 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Cheap, clean, ok location
Good: Clean rooms, updated decor, cheap price. Bad: Walls not soundproof. Could hear a couple next room show up and make loud noises at 1 am. Staff did not seem to interfere.
Stayed 1 night in Apr 2018

8/10 Good

Rita, London

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, very clean
The hotel is very clean, the only thing is that i had my room next to the lift so it was a bit noisy but for the rest was very good.
Stayed 5 nights in Jan 2018

4/10 Poor

Tom, UK

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Disappointing
Definitely needs a reduction in stars. Pros: Friendly staff Clean room Free parking Free WiFi Cons: 45 min journey to centre of Rome (inc. 10min walk, 10min metro, 15 min walk, 10min metro) Bed could be compared to sleeping on concrete Surrounding area feels run down with nothing there No amenities in the hotel A "bar", which is a small counter with no taps, no apparent drinks and, when we attended 2 hours before closing, no staff. If I was expecting a 2-3* hotel? Fine, could have overlooked most if not everything. But advertising itself as a 4* hotel and providing 2-3* is disappointing.
Stayed 2 nights in Nov 2017

8/10 Good

Fariba

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

4/10 Poor

Rob, Vancouver

Very noisy lobby and smoking allowed near front
Stated above of my concerns. Breakfast did I not change at all. Beware of bus customers that come late at night or at 3:00am. Very noisy and have no control.
Stayed 3 nights in Sep 2017