The staff was friendly and helpful checking in and with other questions that I had. My room was spacious and I had chosen the one that had its own bathroom. However, not all rooms do, so check carefully. There was a common kitchen area that had a kettle, cutlery, plates, microwave, etc. The location is very good. It’s about a 7-10min walk to the Vatican, 2 mins away from a subway station, coffee shops, restaurants and not far from most places in Rome’s city centre.