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Reviews of Rocky Inn Express

2.5 out of 5
Rocky Inn Express
4715-45 Street, Rocky Mountain House, AB

Reviews

8.2

Very good

Rating 10 - Excellent. 329 out of 1000 reviews" "
Rating 8 - Good. 462 out of 1000 reviews" "
Rating 6 - Okay. 142 out of 1000 reviews" "
Rating 4 - Poor. 42 out of 1000 reviews" "
Rating 2 - Terrible. 25 out of 1000 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Raven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Was very mid
Stayed 13 nights in Apr 2024

8/10 Good

Oskar

Was not the best but was okay
Stayed 1 night in May 2024

2/10 Terrible

Amrit

Disliked: Cleanliness, amenities, property conditions & facilities
Very dirty place. Bathroom sink plugged, ceiling leaking, and tub has stains. Bed was very poor condition. Spoke with front desk with issues, they said they know, and its been like this for the past year. Unacceptable!!!! Cant believe expedia offers room like this!! and shame on the owner of Rocky Inn.
Stayed 1 night in May 2024
Response from Sheldon on May 15, 2024
This is not what was discussed at all; the only thing you mentioned was the bathroom sink and I said it was because there is no air pocket in the sink for the water to drain faster. I never said it was like that for the past year. You never mentioned anything else in the room and I did offer to move you to a different room but you declined the offer. Sorry for the inconvenience that this caused you but I did offer to move you to try and fix the issue.

6/10 Okay

John

Travelled with family, Travelled with pets
Liked: Staff & service, amenities, property conditions & facilities
My dog kept wanting to get something under the bed when I looked under the bed I was amazed to find all kinds of rappers and some food under the bed most hotels have their beds on a sort of block this one didn't they should maybe vacuum under the bed once in a while otherwise it was a decent place
Stayed 1 night in May 2024

2/10 Terrible

Sharon

Business traveller, Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Everything was broken, fridge, phone to call front desk, office chair. Staff was unhelpful, I asked for a reciept as I paid at the property... he said he couldn't???
Stayed 1 night in May 2024
Response from Sheldon on May 15, 2024
Thanks for the review. I did check your room and nothing in that room was broken. Have a great day.

6/10 Okay

Nicole

Liked: Staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Gloria, Vermilion

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Lace

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Still new looking and clean
Stayed 1 night in May 2024

6/10 Okay

Claude

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Chantel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably the quitest hotel room ive ever stayed in
Stayed 13 nights in Apr 2024

10/10 Excellent

Kyla

Travelled with partner
Liked: Staff & service
Over all not bad just minor concerns. Smoke detector hanging from the ceiling. Shower curtain full of rips and holes. Furniture was dirty, stained and ripped up. Holes in the wall.
Stayed 1 night in Apr 2024

6/10 Okay

Zion

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Sheldon on Apr 10, 2024
Thank you Zion for the rating. Hope to see you again soon.

4/10 Poor

Melissa

Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Was close to the venue but hotel is old and run down. The ceiling fan in the bathroom was disgusting, the heater was filling off the wall, the wall paper in many places is coming off the wall.
Stayed 1 night in Mar 2024
Response from Sheldon on Apr 10, 2024
Sorry Melissa that you weren't happy. I checked the room after you left and not sure what you mean by the heater falling off the wall or the wallpaper; it all seemed good but thanks for letting us know and we will keep a better eye out. Have a great 2024!

6/10 Okay

Margaret

Travelled with family
The property was clean enough but the linens are very dated. The towels are threadbare and don’t appear clean anymore, the pillows seem ancient and the bed sheets dingy. The staff and service were fine.
Stayed 1 night in Mar 2024
Response from Sheldon on Apr 10, 2024
Thanks Margaret for the review. The linens are washed with 4 different types of detergent and we change them out constantly. Thanks for letting us know and we will look into it. Thanks for saying the staff and service was good. Have a great 2024!

8/10 Good

johnson

Liked: Cleanliness, staff & service, property conditions & facilities
Pet friendly
Stayed 1 night in Feb 2024
Response from Sheldon on Apr 10, 2024
Thanks Johnson for the wonderful rating. We look forward to having you back.

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, room comfort
Customer service is excellent. Thank you, Sam.
Stayed 2 nights in Feb 2024
Response from Sheldon on Apr 10, 2024
Thanks Maureen for the wonderful rating and review. So glad to know that the customer service was good. Sam is a great owner and takes care of his guests and staff. We look forward to having you back.

10/10 Excellent

Carlyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Sheldon on Apr 10, 2024
Thank you Carlyn for the great rating. We look forward to welcoming you back. Have a great 2024!

8/10 Good

Olivier

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sheldon on Apr 10, 2024
Thank you Olivier for the great rating. We look forward to having you back soon.

6/10 Okay

Scott

Liked: Staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very friendly
Stayed 1 night in Jan 2024

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and clean. Friendly staff. Great value. Will definitely stay here again!
Stayed 1 night in Jan 2024

6/10 Okay

Judy

Travelled with family
Liked: Staff & service
hotel was old needs updating
Stayed 1 night in Jan 2024

4/10 Poor

Debi

Liked: Cleanliness, staff & service, property conditions & facilities
The wifi do not work.
Stayed 1 night in Jan 2024

6/10 Okay

Megan

Stayed 1 night in Dec 2023

10/10 Excellent

Jodie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff !! Waited up late for us
Stayed 1 night in Dec 2023

2/10 Terrible

wendy

Travelled with pets, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Front desk attendant would rather be in a back room playing his games than be available for guests. When I complained about the condition of the room I was treated like a liar. The shower squealed loudly and there was barely enough hot water making for a bad shower. Toss pillows on the couch we’re torn. Bed skirt so wrinkled it was unrecognizable. Food scraps on the floor beside the garbage can. The carpet so stained and dirty I didn’t want to take my shoes off. Next morning we left and the same clerk couldn’t figure a refund and seemed uninterested in trying to do so. Only saving grace is the manager phoned a few hours later to give the refund. Now waiting to see if it actually happens.
Stayed 2 nights in Dec 2023

8/10 Good

Ian

Stayed 1 night in Dec 2023

2/10 Terrible

Elmer

Stayed 1 night in Dec 2023

6/10 Okay

Shauna

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
This hotel is really showing its age... silicone around sinks not done well needs paint job ..thin stained towels.. plug ins that don't work. dirty old lamp shades.. bathroom door not clean
Stayed 1 night in Nov 2023

6/10 Okay

Darren

Travelled with family
Liked: Staff & service
Guy at front desk Very nice and Very friendly . Hotel is fine , room was clean Basic hotel for the price you pay . Would stay again if we are up here again for a tournament.
Stayed 1 night in Nov 2023

4/10 Poor

Brianne

Stayed 2 nights in Nov 2023

10/10 Excellent

Mike

Business traveller
Liked: Cleanliness, staff & service
It was quiet , it’s an older place so I didn’t expect 5 star accommodations but clean with easy parking and staff to assist you at all times.
Stayed 1 night in Nov 2023

8/10 Good

Dianna

Stayed 1 night in Nov 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, room comfort
Fix it up
Room needs new carpet. Has nasty smell. Shower head made the loudest screaming noise. Shower needs replacement. Found an empty 6 pack ring (not from me) beside the fridge. Cleaning in room was sub par
Stayed 4 nights in Oct 2023

2/10 Terrible

Cemgil

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty. Unsafe, unhealty
Stayed 5 nights in Oct 2023

6/10 Okay

Masahiro, Calgary

Travelled with partner
Nothing special. Cost of stay seems matching facility and service.
Stayed 1 night in Oct 2023

2/10 Terrible

Cori

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Ken

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was rated as 8.3 very over rated. We would give it a 4. Very old, musty, run down definitely needs a major upgrade! The pictures of the place were probably taken 20 years ago. Very deceiving!
Stayed 1 night in Sep 2023

2/10 Terrible

Kristen

Stayed 1 night in Sep 2023

6/10 Okay

Arlene

Travelled with family
Liked: Staff & service
Great price. Quiet. Place is in need of a little upgrading but overall it was good for the price
Stayed 1 night in Sep 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Jodi

Travelled with partner
Liked: Cleanliness, staff & service
A little older hotel, but in a good area and quiet.
Stayed 2 nights in Sep 2023

6/10 Okay

Betty Ann

Travelled with partner
Disliked: Amenities
This was a 8.6 rating “not” two people doing everything, laundry, housekeeping, and check in. The staff was very friendly. We were first put into a room with some light problems so they moved us to another room which was better but you kept the curtains drawn as the view looked like a junk yard. In the morning we went to what we thought was a continental breakfast but there was nothing set up so us and another couple went next door to eat. I do have to say though that the room was clean and the beds were comfortable. Would I recommend it, NO
Stayed 1 night in Sep 2023

6/10 Okay

David

Travelled with partner
Disliked: Property conditions & facilities
This property is about as expected at the moderate price range. Heavy smell of cleaner when we entered the room - possibly to mask smoke ... was resolved quickly with A/C. There was a burned out light in the entry way but in fairness, we did not ask them to fix it so it was a bit dark for some tasks. The beds and linens and comfort were very good and we were just there to sleep so it met our purposes.
Stayed 2 nights in Sep 2023

8/10 Good

Fidelyn

Travelled with partner
Liked: Cleanliness, amenities
The room has a smell especially the washroom. It is clean but there’s a strong odour of urine. Either they need a stronger cleaning solution or it’s saturated the surrounds of the bowl. Otherwise it has a comfortable bed and table with two chairs that guests can actually eat in if they choose to do so.
Stayed 1 night in Sep 2023

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beds were comfy.
The beds were comfy. Close to a great diner called the rainbow. My family travels often and did like the hotel.
Stayed 2 nights in Aug 2023

10/10 Excellent

Carl

Stayed 2 nights in Sep 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023

8/10 Good

Justin

Travelled with pets, Travelled with partner
Liked: Amenities
Nice and clean just a little out dated
Stayed 1 night in Sep 2023