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Reviews of Country Inn & Suites by Radisson, Rochester-Pittsford/Brighton, NY

3 out of 5
Country Inn & Suites by Radisson, Rochester-Pittsford/Brighton, NY
2835 Monroe Avenue, Rochester, NY

Reviews

8.6

Excellent

Rating 10 - Excellent. 518 out of 1006 reviews" "
Rating 8 - Good. 325 out of 1006 reviews" "
Rating 6 - Okay. 93 out of 1006 reviews" "
Rating 4 - Poor. 48 out of 1006 reviews" "
Rating 2 - Terrible. 22 out of 1006 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

vince

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best Hotel we stay in
Stayed 2 nights in Apr 2024

8/10 Good

MI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok experience
Stayed 1 night in Apr 2024

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If only this property were in a quieter location! There's nothing bad you can find about the quality of the rooms or the price or the customer service. There are no complaints that I can even try to come up with. The only problem is that it's on an extremely busy road. If you're taking a right out of the parking lot, you'll probably get where you need to go on time. But it must be impossible to make a left out of there.
Stayed 2 nights in Apr 2024

10/10 Excellent

James

Liked: Amenities
Great stay. Soundly slept in comfy bed. Clean and convenient.
Stayed 1 night in Apr 2024
Response from Bill G.M. on Apr 16, 2024
Thank you for choosing to stay with us!

8/10 Good

Timothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot. Staff were very friendly
Stayed 1 night in Apr 2024
Response from Bill G.M. on Apr 15, 2024
Thank you for choosing to stay with us!

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay. Quiet and comfortable. Access to highway is tough because of hotel position- but great access to large shopping district.
Stayed 2 nights in Apr 2024
Response from Bill G.M. on Apr 15, 2024
Thank you for choosing to stay with us!

8/10 Good

Jonathan, Austin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Great room and fire pit outside. Internet is glitchy. Towels are a little rough and very cheap toilet paper. But it will still be the place I stay next time I am in Rochester!
Stayed 2 nights in Apr 2024
Response from Bill G.M. on Apr 14, 2024
Thank you for choosing to stay with us!

10/10 Excellent

Ilana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Apr 2024
Response from Bill G.M. on Apr 14, 2024
Thank you for staying with us!

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff -,a nice place to be — breakfast was very good and the breakfast staff was tremendous …
Stayed 1 night in Apr 2024
Response from Bill G.M. on Apr 14, 2024
Thank you for the great score and kind words!

10/10 Excellent

Karen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for the price.
Stayed 1 night in Apr 2024
Response from Bill G.M. on Apr 3, 2024
Thank you for choosing to stay with us!

10/10 Excellent

Lisa

Stayed 2 nights in Mar 2024
Response from Bill G.M. on Apr 24, 2024
Thank you for choosing to stay with us!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and our room was very clean.
Stayed 2 nights in Mar 2024
Response from Bill G.M. on Mar 31, 2024
Thank you for the kind words!

10/10 Excellent

Grace

Stayed 1 night in Mar 2024
Response from Bill G.M. on Apr 21, 2024
Thank you for the great score!

10/10 Excellent

Will

Liked: Cleanliness, staff & service, property conditions & facilities
Clean facility and nice setup. Very convenient and good dining options nearby.
Stayed 1 night in Mar 2024
Response from Bill G.M. on Mar 31, 2024
Thank you for the perfect 5, Will!

8/10 Good

Vivian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were a lot of choices in the area in terms of dining options.
Stayed 1 night in Mar 2024
Response from Bill G.M. on Mar 31, 2024
Thank you for choosing to stay with us!

10/10 Excellent

Aaron

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Centrally located. Close to express ways.
Stayed 1 night in Mar 2024
Response from Bill G.M. on Mar 27, 2024
Thank you for choosing to stay with us!

8/10 Good

Yiten

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Bill G.M. on Mar 27, 2024
Thank you for choosing to stay with us!

6/10 Okay

JENNIFER

Travelled with family, Business traveller
Good
Stayed 2 nights in Mar 2024
Response from Bill G.M. on Mar 25, 2024
Thank you for sharing your experience with us. If you have any additional feedback that could be of use to us in the future, please feel free to reach out directly to the hotel. Thank you!

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Bill G.M. on Mar 25, 2024
Thank you for choosing to stay with us!

10/10 Excellent

stephen

Stayed 1 night in Feb 2024
Response from Bill G.M. on Mar 24, 2024
Thank you for the perfect score!

10/10 Excellent

Jiaqi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Bill G.M. on Mar 24, 2024
Thank you for the 5 out of 5!

8/10 Good

Jeanine Nicole

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It is in a convenient location.
Stayed 1 night in Mar 2024
Response from Bill G.M. on Mar 21, 2024
Thank you for choosing to stay with us!

10/10 Excellent

Jian Wu

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 2 nights in Mar 2024
Response from Bill G.M. on Mar 19, 2024
Thank you for the great score!

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Liked the breakfast and it was close to our destination. The room was very clean but the beds were getting a little saggy. Oh and Lauren the night manager (Saturday MAR 16) was great! Very helpful and accommodating.
Stayed 1 night in Mar 2024
Response from Bill G.M. on Mar 18, 2024
Thank you for the kind words!

10/10 Excellent

Andrea

Stayed 2 nights in Mar 2024
Response from Bill G.M. on Apr 7, 2024
Thank you for choosing to stay with us!

10/10 Excellent

Quynh

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, everyone is so friendly. The breakfast is so tasty! And they always have freshly baked cookies. Idk what time it starts but when I get there at check-in in the evening. It’s always there and delicious.
Stayed 1 night in Mar 2024
Response from Bill G.M. on Mar 18, 2024
Thank you for choosing to stay with us!

10/10 Excellent

Jing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 2 nights in Mar 2024
Response from Bill G.M. on Mar 17, 2024
Thank you for choosing to stay with us!

8/10 Good

Tal, Toronto

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with a good free breakfast. But it's located on a pseudo highway, so not really a nice area to walk around in. That being said, there are many stores and restaurants within a short drive just down the street, so that makes up for that I suppose. Pretty good value, all in all.
Stayed 2 nights in Mar 2024
Response from Bill G.M. on Mar 17, 2024
THank yo for staying with us!

8/10 Good

Regina

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities
Staff was friendly and helpful. Breakfast and 24/7 snack bar was excellent. Conditions of the bathrooms could be much better. Bed comforters were not great, although the beds were quite comfortable. Corners of the platform bed frames were quite sharp and we bumped into them quite a few times.
Stayed 2 nights in Mar 2024
Response from Bill G.M. on Mar 17, 2024
Thank you for choosing to stay with us and for sharing your experience. Rest assured we will take this feedback and work to continually improve.

10/10 Excellent

Sophia

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Spent a couple of days here as a family. Close to Strong museum and other major shopping stores. Good location.
Stayed 1 night in Mar 2024
Response from Bill G.M. on Mar 13, 2024
Thank you for staying with us!

10/10 Excellent

ROSEMARY

Travelled with partner
Stayed 1 night in Mar 2024
Response from Bill G.M. on Mar 13, 2024
Thank you for choosing to stay with us!

10/10 Excellent

Trayvon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Mar 2024
Response from Bill G.M. on Mar 5, 2024
Thank you for the great score!

10/10 Excellent

linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ALL AROUND AMENITIES AND LOCATION. GREAT
Stayed 1 night in Mar 2024
Response from Bill G.M. on Mar 3, 2024
Thank you for taking the time to leave a review!

8/10 Good

Fairly

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean, comfortable Hotel with ample parking and close to restaurants. Courteous and professional staff.
Stayed 1 night in Mar 2024
Response from Bill G.M. on Mar 3, 2024
Thank you for sharing about yoru stay!

10/10 Excellent

Gavin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is super convenient to get here from the airport. Staffs are nice. My room was clean. Check-in and check-out processes was painless and easy. However, it is on such a busy road, making a left turn out of the parking lot is nearly impossible during normal hours.
Stayed 2 nights in Feb 2024
Response from Bill G.M. on Mar 3, 2024
Thank you for choosing to stay with us!

10/10 Excellent

Ronald

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Twana, working the desk at check in was very personable and friendly. Give her a raise! The morning breakfast looked very inviting and tasty. A very nice spread.
Stayed 1 night in Feb 2024
Response from Bill G.M. on Mar 3, 2024
Thank you for the kind words!Bill G.M.

10/10 Excellent

April

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I was very impressed with this property. I booked it because it was the cheaper option in the area but the pillows were the best hotel pillows I have ever slept on! The bed was comfortable as well. After I checked out to get on an early flight, I found out it was cancelled. I was able to go back to the hotel and rest until my checkout and they were very accommodating. The breakfast was great as well!!
Stayed 1 night in Feb 2024
Response from Bill G.M. on Feb 25, 2024
Thank you for the great review!

10/10 Excellent

L R

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesone staff Always
Stayed 1 night in Feb 2024
Response from Bill G.M. on Feb 24, 2024
Thank you for the kind words!

8/10 Good

shirin

Liked: Cleanliness, staff & service, property conditions & facilities
Quick stay over. Hotel & room was good.
Stayed 1 night in Feb 2024
Response from Bill G.M. on Feb 24, 2024
Thank you for choosing to say with us!

8/10 Good

Bo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As indicated
Stayed 4 nights in Feb 2024
Response from Bill G.M. on Feb 18, 2024
Thank you for choosing to stay with us!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Bill G.M. on Feb 24, 2024
Thank you for the perfect score!

10/10 Excellent

Alexandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was fantastic. It’s obviously not a 5 star property but everything about it was way above average. The service was outstanding, the rooms and bathrooms were squeaky clean. There was no “but” and we enjoyed our short stay very much.
Stayed 1 night in Feb 2024
Response from Bill G.M. on Feb 15, 2024
Thank you for the very kind words!

4/10 Poor

Phyllis, High Bridge

Disliked: Property conditions & facilities
There was a problem with the key cards. The first room I was put in took about 20x to open the door. Someone from the front desk came up because they thought I didn’t know what I was doing. They couldn’t get in either and said the battery needed to be changed. I was moved to a different room. This room was also difficult to open.
Stayed 2 nights in Feb 2024
Response from Bill G.M. on Feb 11, 2024
Thank you for sharing your experience with us. We have remedied the situation so that it is no longer an issue. We hope to have you as our guest again soon.

10/10 Excellent

Ryan, Glenarden

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Jan 2024
Response from Bill G.M. on Feb 6, 2024
Thank you for choosing to stay with us!

10/10 Excellent

LORILEE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Bill G.M. on Feb 6, 2024
Thank you for choosing to stay with us!

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot!!
Stayed 2 nights in Jan 2024
Response from Bill G.M. on Jan 29, 2024
Thank you for the great score!

10/10 Excellent

marjorie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Bill G.M. on Jan 22, 2024
Thank you for choosing to stay with us!

8/10 Good

Shirley

Stayed 2 nights in Jan 2024
Response from Bill G.M. on Jan 23, 2024
Thank you for choosing to stay with us!

10/10 Excellent

Maryellen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Bill G.M. on Jan 22, 2024
Thank you for the great score!