Bureau, accès au Wi-Fi (inclus), literie fournie

Motel 6 Riverside, CA - UCR East – Avis

2 out of 5
Motel 6 Riverside, CA - UCR East
1260 University Ave, Riverside, CA

Avis

6,4
Note de 10 – Excellent, d’après 194 avis sur 789." "
Note de 8 – Bien, d’après 159 avis sur 789." "
Note de 6 – Acceptable, d’après 170 avis sur 789." "
Note de 4 – Médiocre, d’après 115 avis sur 789." "
Note de 2 – Terrible, d’après 151 avis sur 789." "

6,8/10

Propreté

7,0/10

Service et personnel

5,8/10

Commodités

6,2/10

État et installations de l’hébergement

6,6/10

Écoresponsabilité

Avis

10/10 – Excellent

Natacha

Séjour de 1 nuit en octobre 2022

8/10 – Bien

Voyageur vérifié

Points forts : Service et personnel, état et installations de l’hébergement et confort de la chambre.
correct
Chambre correct. Proche de l'universite de riverside. Idéal pour famille venant aider à l'installation d'étudiant.
Séjour de 1 nuit en septembre 2017

8/10 – Bien

Voyageur vérifié

Points forts : Propreté
Bonne halte bon rapport qualité prix
Hotel tout à fait correct qui est à proximité du village universitaire et donc des lieux de restauration variés Chambre un peu petite pour 3
raheela a répondu le 25 juill. 2016
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 – Bien

Arlene

Voyage de couple
Points forts : Service et personnel, commodités
Good experience not a 5 star hotel of course but for last minute place to stay its decent friendly staff room was pretty clean lots a dinning choices at walking distance and great price
Séjour de 2 nuits en avril 2024
Hotel Manager a répondu le 2 mai 2024
Dear Guest,Thank you for your positive feedback. We're pleased to hear that you had a good experience with us, especially considering it was a last-minute stay. We appreciate your compliments on our friendly staff, clean rooms, convenient location with dining options, and competitive pricing. We hope to have the pleasure of welcoming you back in the future.Sincerely, Hotel Manager

2/10 – Terrible

MIGUEL

There was roaches
Séjour de 5 nuits en avril 2024
Hotel Manager a répondu le 2 mai 2024
Dear Guest,Thank you for your valuable feedback. We are sorry to hear that you encountered cockroaches in your room. We do have a pest control service that works on the property monthly. We will remedy the problem to keep our rooms roach-free as soon as possible. We apologize for the inconvenience and hope you will consider staying with us again.Sincerely, Hotel Manager

8/10 – Bien

Emma

Points forts : Propreté, service et personnel
Buona struttura-
Séjour de 1 nuit en avril 2024
Hotel Manager a répondu le 3 mai 2024
Dear Emma,Thank you for your great feedback! We're glad you found our hotel to have a good structure. We're committed to providing a comfortable and welcoming environment for our guests, and we appreciate your positive comments. We hope to have the pleasure of hosting you again in the future!Sincerely, Hotel Manager

10/10 – Excellent

Hector

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great place to stay
Séjour de 2 nuits en avril 2024
Hotel Manager a répondu le 1 mai 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you had a great experience during your stay with us. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable visit.Sincerely, Hotel Manager

2/10 – Terrible

Te Juan

Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
Séjour de 1 nuit en avril 2024
Hotel Manager a répondu le 30 avr. 2024
Dear Guest,Thanks for the stay but sad to see the single rating. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

10/10 – Excellent

Patricia

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff was friendly, especially the little young Indian girl. I was safe and the property didn't have a lot of activity, which I truly appreciate
Séjour de 28 nuits en mars 2024
Hotel Manager a répondu le 29 avr. 2024
Dear Guest,Thank you for sharing your experience with us. We're pleased to hear that you found our staff friendly, especially our young team members. Your safety and comfort are important to us, and we're glad you appreciated the quiet atmosphere of our property. We hope to welcome you back for another enjoyable stay in the future.Sincerely, Hotel Manager

2/10 – Terrible

Jorge

Voyage en famille
Points forts : Service et personnel
Points faibles : Commodités
The rooms were small and not very well maintained. The bathroom vent fan has a light that freaked my kids out had to make sure it wasn’t something else. The parking spaces are not too spacey, I had a 5x8 trailer and it just fit luckily there was parking space in the side of the building. A lot of homeless people at the plaza next room didn’t feel comfortable about it all night.
Séjour de 1 nuit en avril 2024
Hotel Manager a répondu le 24 avr. 2024
Dear Guest,Thanks for your comments. I regret that we couldn't completely satisfy you because of the issues mentioned in your review, which made your stay unpleasant. We take real pride in our hotel, and I apologize if we let you down. We are addressing your observations point by point for further improvement and you shall see the difference during your next visit. We await your earliest next trip to our area and promise a nice stay with us.Sincerely, Hotel Manager

8/10 – Bien

Sandra

Points forts : Propreté, état et installations de l’hébergement
I stayed 2 days but I didn't like that every time I went & came back in I had to go to office with this complaint about I couldn't get in back to rm
Séjour de 2 nuits en avril 2024
Hotel Manager a répondu le 23 avr. 2024
Dear Guest,We apologize for the inconvenience you experienced with accessing your room during your stay. Your feedback is important to us, and we will address this issue to ensure a smoother process for our guests in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a more seamless stay.Sincerely, Hotel Manager

8/10 – Bien

Michael

Points forts : Propreté, service et personnel
Was alright for what was advertised but there were no small body wash / shampoo bottles so showering was awkward with hand soap. Other than that it was solid and the staff were really nice.
Séjour de 2 nuits en avril 2024
Hotel Manager a répondu le 22 avr. 2024
Dear Michael,Thank you for your feedback about your recent stay. We're glad to hear that overall, your experience was good and that you found our staff to be friendly. We apologize for the inconvenience with the amenities in the bathroom. Your comments are important to us, and we will address this issue to ensure a more comfortable experience for our guests in the future. We appreciate your understanding and hope to welcome you back soon.Sincerely, Hotel Manager

2/10 – Terrible

Carmen

Séjour de 4 nuits en avril 2024
Hotel Manager a répondu le 7 mai 2024
Dear Guest,We apologize for the fact that your stay with us didn't meet your expectations. If there's anything in particular that you'd like to share with us or if you have any suggestions on how we can improve, please let us know. Thank you for choosing to stay with us, and we're looking forward to the chance to have you as our guest again. Sincerely, Hotel Manager

6/10 – Acceptable

Michele

Points forts : État et installations de l’hébergement
Points faibles : Propreté, service et personnel
Séjour de 3 nuits en mars 2024
Hotel Manager a répondu le 17 avr. 2024
Dear Michele, Thank you for the review. It's nice to see that you had an overall good experience. We regret letting you down in any way. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. I hope that you will visit us again.Sincerely, Hotel Manager

8/10 – Bien

Basamat

Points forts : Propreté, service et personnel
-
Séjour de 3 nuits en avril 2024
Hotel Manager a répondu le 17 avr. 2024
Dear Basamat, Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

8/10 – Bien

Dinorha

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It’s really close to the University
Séjour de 1 nuit en avril 2024
Hotel Manager a répondu le 15 avr. 2024
Dear Guest,We're glad to hear that our hotel's proximity to the university was convenient for your visit. Thank you for choosing to stay with us. We hope you had a pleasant stay and look forward to welcoming you back in the future.Sincerely,Hotel Manager

2/10 – Terrible

Coral

Séjour de 1 nuit en avril 2024
Hotel Manager a répondu le 13 avr. 2024
Dear Coral,Thanks for the stay but sad to see the single rating. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

8/10 – Bien

Eleanor

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mars 2024
Hotel Manager a répondu le 13 avr. 2024
Dear Eleanor,We are truly honoured by your perfect rating! It's delightful to know that we met or exceeded your expectations during your stay. Thank you for choosing our hotel, and we eagerly anticipate the opportunity to welcome you back in the future.Sincerely, Hotel Manager

8/10 – Bien

Steven

Points forts : Propreté
Séjour de 2 nuits en avril 2024
Hotel Manager a répondu le 10 avr. 2024
Dear Steven,We're glad you had a positive experience during your stay. If there's anything we can do to make your next stay even better and earn that perfect 5, please let us know. We appreciate your feedback and look forward to welcoming you back soon.Sincerely, Hotel Manager

6/10 – Acceptable

Hayleigh

Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
Séjour de 3 nuits en avril 2024
Hotel Manager a répondu le 6 avr. 2024
Dear Guest,Thank you for the review and rating of 3 out of 5. Kindly give us some opinion, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback!. Hope you will visit us again soon.Sincerely,Hotel Manager

10/10 – Excellent

Monica

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
It's was walking distance to dining options
Séjour de 2 nuits en mars 2024
Hotel Manager a répondu le 4 avr. 2024
Dear Monica,Thank you for sharing a positive aspect of your stay. We're glad to hear that our hotel's location provided convenient access to dining options within walking distance. We appreciate your feedback and hope to have the opportunity to welcome you back again in the future.Sincerely, Hotel Manager

2/10 – Terrible

Juan

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
This property is beyond dirty .. gave me bed bugs.
Séjour de 2 nuits en mars 2024
Hotel Manager a répondu le 2 avr. 2024
Dear Juan,We're sorry to hear that you had a negative experience during your stay with us. We have a vigorous pest control program and can assure you that no insects are in our rooms. Please know that we take all guest concerns seriously and would appreciate the opportunity to investigate the situation and come to a resolution. We hope to have the chance to improve your experience in the future.Sincerely, Hotel Manager

10/10 – Excellent

Johnathan

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Points faibles : Commodités
Clean, friendly, little noisy. There are a lot of transients nearby so just be mindful, not the best part of Riverside.
Séjour de 1 nuit en mars 2024
Hotel Manager a répondu le 1 avr. 2024
Dear Johnathan,Thank you for your feedback. We're pleased to hear that you found our hotel clean and our staff friendly. We apologize for any noise disturbances and the presence of transients nearby. Your feedback is important to us, and we will do our best to address these issues to ensure a more comfortable stay for our guests. We appreciate your understanding and hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

10/10 – Excellent

Voyageur vérifié

Voyage de couple
Pretty quiet and clean place to stay at.
Séjour de 1 nuit en mars 2024
Hotel Manager a répondu le 1 avr. 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you found our hotel quiet and clean during your stay. Providing a peaceful and clean environment is important to us, and we're glad we could meet your expectations. We look forward to welcoming you back again soon!Sincerely, Hotel Manager

8/10 – Bien

Mare

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Muchos vagos alrededor
Séjour de 1 nuit en mars 2024
Hotel Manager a répondu le 30 mars 2024
Dear Mare,Thank you for your feedback. While we're glad to hear that you rated your stay positively overall, we apologize for any discomfort caused by the presence of individuals in the vicinity. We appreciate your understanding and hope that the rest of your stay was enjoyable. We look forward to welcoming you back in the future.Sincerely, Hotel Manager

4/10 – Médiocre

Mary Lou

Voyage de couple
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Needs to be upgraded
Séjour de 1 nuit en mars 2024
Hotel Manager a répondu le 30 mars 2024
Dear Guest,Thank you for your feedback. We appreciate your input regarding the need for upgrades. Please know that we take guest feedback seriously and are constantly working to improve our facilities and amenities. Your comments will be shared with our team as we strive to enhance the guest experience. We hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager

8/10 – Bien

Victor

Séjour de 1 nuit en mars 2024
Hotel Manager a répondu le 13 avr. 2024
Dear Victor,Thank you for your excellent rating! We're thrilled to hear that you had a wonderful experience during your stay with us. If you ever find yourself in the area again, we'd be delighted to have the opportunity to host you once more.Sincerely, Hotel Manager

10/10 – Excellent

Karla

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The rooms have a very clean smell.. bathroom and bed sheets always have a fresh smell as well.. will definitely be staying here whenever I am around the area
Séjour de 1 nuit en mars 2024
Hotel Manager a répondu le 22 mars 2024
Dear Guest,Thank you for your wonderful feedback! We're delighted to hear that you enjoyed the cleanliness and fresh scent of our rooms. Providing a comfortable and welcoming environment for our guests is our top priority, and we're thrilled that we met your expectations. We look forward to welcoming you back whenever you're in the area!Sincerely, Hotel Manager

2/10 – Terrible

Alejandro H

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024
Hotel Manager a répondu le 16 mars 2024
Dear Guest,Thank you for taking the time to leave us a rating. We are sorry to hear that your experience did not meet your expectations. If you have any specific feedback or concerns, please let us know so that we can improve our services and accommodations. We hope to have the opportunity to better meet your expectations in the future.Sincerely, Hotel Manager

10/10 – Excellent

Roxanne

Séjour de 1 nuit en mars 2024
Hotel Manager a répondu le 27 mars 2024
Dear Roxanne,Thank you so much for your 5 out of 5 ratings! It's wonderful to know that you had a great experience during your stay. We strive to provide excellent service and amenities, and your satisfaction is our top priority. We look forward to welcoming you back for another stay.Sincerely, Hotel Manager

4/10 – Médiocre

Stephanie

Voyage de couple
Points faibles : Propreté, commodités et état et installations de l’hébergement.
As soon as I walked into the non smoking room it smelled like smoke. Then I went into the bathroom and when I turned on the light a couple of roaches scattered. I immediately called the front office and was moved into another room but it was only slightly better.
Séjour de 1 nuit en mars 2024
Hotel Manager a répondu le 4 mars 2024
Dear Guest,Thanks for the stay. Kindly accept my sincere apologies for the inconvenience caused you during your visit. I am extremely disappointed that you had an unfavourable experience for the reasons you mentioned. Please be assured that I have taken this up very strongly and the concerned team has been told to ensure that such an incident is not repeated. We hope to welcome you again soon.Sincerely, Hotel Manager

10/10 – Excellent

Terra

Voyage en famille
Points forts : Commodités, état et installations de l’hébergement
Was very nice
Séjour de 2 nuits en février 2024
Hotel Manager a répondu le 2 mars 2024
Dear Terra,Thank you for your kind words! We're delighted to hear that you had a very nice experience during your stay with us. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to hosting you again in the future.Sincerely, Hotel Manager

2/10 – Terrible

Tashanique

Points faibles : Service et personnel, état et installations de l’hébergement
Area was ok it was customer service then I stayed from the 4th to the 5th they didn't release my deposit to 3 weeks later I made sure to take the key to office to check out
Séjour de 1 nuit en février 2024
Hotel Manager a répondu le 1 mars 2024
Dear Guest,We apologize for any inconvenience you experienced regarding the delay in releasing your deposit. This is not the level of service we strive to provide, and we regret any frustration this may have caused. Your feedback is valuable, and we'll review our procedures to ensure a smoother check-out process in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to improve upon your experience in the future.Sincerely, Hotel Manager

10/10 – Excellent

Lynn

Voyage en groupe, Voyage d’affaires
Points forts : Propreté, service et personnel et commodités.
Need my morning coffee, and the lobby coffee maker didn't work.
Séjour de 2 nuits en février 2024
Hotel Manager a répondu le 25 févr. 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We apologize for the inconvenience you experienced with the lobby coffee maker. Rest assured, we will address this issue promptly to ensure a more pleasant experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a smoother stay.Sincerely, Hotel Manager

2/10 – Terrible

Lovely

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Rude people
Séjour de 1 nuit en février 2024
Hotel Manager a répondu le 26 févr. 2024
Dear Guest,Thank you for your feedback. We apologize if you encountered rude behaviour during your stay. Providing a pleasant experience for our guests is our priority, and we regret if this was not reflected in your interactions. Your feedback is important, and we will address this matter to ensure a more positive experience for future guests. We hope to welcome you again soon.Sincerely, Hotel Manager

10/10 – Excellent

Karla

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very peaceful stay
Séjour de 1 nuit en février 2024
Hotel Manager a répondu le 23 févr. 2024
Dear Guest,We're delighted to hear that you had a peaceful stay with us! Providing a tranquil environment for our guests is always our goal. Thank you for choosing to stay with us, and we hope to welcome you back for another peaceful experience in the future.Sincerely, Hotel Manager

10/10 – Excellent

Joel

Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Good stay for the price. AC works very well
Séjour de 1 nuit en février 2024
Hotel Manager a répondu le 17 févr. 2024
Dear Joel,Thank you for your positive feedback! We're delighted to hear that you had a good stay with us and that you found our pricing reasonable. If there's anything else we can do to make your next visit even better, please let us know. We look forward to welcoming you back soon!Sincerely, Hotel Manager

8/10 – Bien

Herminio

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
I like the price and Easy to booking. Thanks you
Séjour de 1 nuit en février 2024
Hotel Manager a répondu le 8 févr. 2024
Dear Herminio,Thank you for your positive feedback! We're delighted to hear that you found our pricing reasonable and the booking process easy. Your satisfaction is important to us, and we appreciate your kind words. If you have any suggestions or if there's anything we can do to make your next stay even better, please let us know. We look forward to welcoming you back in the future.Sincerely, Hotel Manager

6/10 – Acceptable

Edward

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Ok for price
Séjour de 2 nuits en février 2024
Hotel Manager a répondu le 5 févr. 2024
Dear Edward,Thank you for your feedback. We're glad to hear that you found our hotel to be acceptable for the price paid. Your satisfaction is important to us, and we're constantly striving to provide the best value for our guests. If there's anything specific we can do to improve your experience next time, please let us know. We hope to welcome you back for an even better stay in the future.Sincerely, Hotel Manager

10/10 – Excellent

Damita

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Customer service was great erything was great I
Séjour de 1 nuit en février 2024
Hotel Manager a répondu le 5 févr. 2024
Dear Damita,Thank you for your positive feedback! We're thrilled to hear that you had a great experience with our customer service and that everything met your expectations. Providing excellent service and a pleasant stay for our guests is our priority, and we're delighted we succeeded in doing so during your visit. We appreciate your kind words and look forward to welcoming you back for another great stay in the future.Sincerely, Hotel Manager

4/10 – Médiocre

Abril

Points faibles : Propreté
Rough side of town
Séjour de 1 nuit en janvier 2024
Hotel Manager a répondu le 30 janv. 2024
Dear Abril,We apologize if the location didn't meet your expectations. Your feedback is valuable, and we'll strive to provide a comfortable and safe environment for all our guests. If there's anything specific we can do to improve your experience, please let us know. We hope you will visit again soon.Sincerely, Hotel Manager

6/10 – Acceptable

Letty

Voyage en famille
Points faibles : Commodités, état et installations de l’hébergement
The door from bathroom was broken and couldn't close properly. The refrigerator did not work. The chair in room is broken loosely I almost fell off of it.
Séjour de 2 nuits en janvier 2024
Hotel Manager a répondu le 25 janv. 2024
Dear Letty,Thank you for bringing your concerns to our attention. I am sorry for the issues you encountered during your stay. Our maintenance department has been notified of the problems and has been instructed to take the necessary steps to address them. We are committed to enhancing our services and amenities, and we hope to have the opportunity to welcome you back soon.Sincerely, Hotel Manager

10/10 – Excellent

Randolph

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Staff was friendly; Maid service was fast.
Séjour de 2 nuits en janvier 2024
Hotel Manager a répondu le 25 janv. 2024
Dear Randolph,We're glad to hear that the staff was friendly and that you received prompt maid service. Providing excellent customer service is a priority for us, and we appreciate your positive feedback. We look forward to welcoming you back for another pleasant experience in the future!Sincerely, Hotel Manager

10/10 – Excellent

Adam

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en janvier 2024
Hotel Manager a répondu le 22 janv. 2024
Dear Adam,Thank you for taking the time to write a wonderful review. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five-star experience. Sincerely, Hotel Manager

10/10 – Excellent

Ashley

Séjour de 1 nuit en janvier 2024
Hotel Manager a répondu le 22 janv. 2024
Dear Ashley,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again.Sincerely, Hotel Manager

2/10 – Terrible

nathan

Voyage de couple
Points forts : Service et personnel
Points faibles : Commodités, état et installations de l’hébergement
Ac didnt work. floors were dirty -
Séjour de 1 nuit en janvier 2024
Hotel Manager a répondu le 17 janv. 2024
Dear Nathan,We are sorry that some maintenance and housekeeping issues detracted so much from your stay with us. We’re taking action to make this hotel a better place than ever before and we encourage you to give us another try. We take real pride in providing the best possible guest experience, and we regret that we let you down. Please visit us again.Sincerely, Hotel Manager

6/10 – Acceptable

Manuel

Points forts : Service et personnel
Points faibles : Propreté
I enjoyed our stay but the she
Hotel Manager a répondu le 17 janv. 2024
Dear Guest,Thank you for your feedback. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. We rely on guests like you to tell us when we’re doing well and when we are so we can get better. If we let you down, we apologize. We will make sure we do better than ever for future guests. Please visit us again.Sincerely, Hotel Manager

2/10 – Terrible

Michael

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
This property was unsafe, gang members hanging out starring and making uncomfortable and smoking
Séjour de 1 nuit en janvier 2024
Hotel Manager a répondu le 15 janv. 2024
Dear Michael,We are deeply concerned to hear about your experience, and we sincerely apologize for any discomfort or concern you may have felt during your stay. The safety and well-being of our guests are our top priorities, and we take such reports seriously. We have personally taken action based on your comments to investigate these claims. We understand the importance of feeling safe and comfortable during your stay, and we regret that we fell short of providing you with that experience. Please rest assured that we will take immediate steps to rectify the situation.Sincerely, Hotel Manager

8/10 – Bien

William

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en décembre 2023
Hotel Manager a répondu le 9 janv. 2024
Dear William,Thank you very much for staying with us and for giving the 8 ratings feedback. We apprehend that you had a good stay with amenities and services as you have not mentioned anything in detail. Guest reviews are important to us and please let us know if you found anything which needs to improve. We look forward to welcoming you again.Sincerely, Hotel Manager

10/10 – Excellent

Julián

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en décembre 2023
Hotel Manager. a répondu le 29 déc. 2023
Dear Julián,Thank you so much for the 10-star rating! We are so pleased to hear that you had a great experience at our hotel and that you enjoyed the facilities and amenities we have to offer. It’s always our goal to make sure that our guests have a positive and memorable experience, so we are thrilled that you had such a positive one. We hope to see you again soon! Sincerely, Hotel Manager