Desk, free WiFi, bed sheets

Reviews of Motel 6 Riverside, CA - UCR East

2 out of 5
Motel 6 Riverside, CA - UCR East
1260 University Ave, Riverside, CA

Reviews

6.4
Rating 10 - Excellent. 195 out of 790 reviews" "
Rating 8 - Good. 159 out of 790 reviews" "
Rating 6 - Okay. 170 out of 790 reviews" "
Rating 4 - Poor. 115 out of 790 reviews" "
Rating 2 - Terrible. 151 out of 790 reviews" "

6.8/10

Cleanliness

7.0/10

Staff & service

5.8/10

Amenities

6.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Arlene

Travelled with partner
Liked: Staff & service, amenities
Good experience not a 5 star hotel of course but for last minute place to stay its decent friendly staff room was pretty clean lots a dinning choices at walking distance and great price
Stayed 2 nights in Apr 2024
Response from Hotel Manager on May 2, 2024
Dear Guest,Thank you for your positive feedback. We're pleased to hear that you had a good experience with us, especially considering it was a last-minute stay. We appreciate your compliments on our friendly staff, clean rooms, convenient location with dining options, and competitive pricing. We hope to have the pleasure of welcoming you back in the future.Sincerely, Hotel Manager

2/10 Terrible

MIGUEL

There was roaches
Stayed 5 nights in Apr 2024
Response from Hotel Manager on May 2, 2024
Dear Guest,Thank you for your valuable feedback. We are sorry to hear that you encountered cockroaches in your room. We do have a pest control service that works on the property monthly. We will remedy the problem to keep our rooms roach-free as soon as possible. We apologize for the inconvenience and hope you will consider staying with us again.Sincerely, Hotel Manager

10/10 Excellent

Hector

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 2 nights in Apr 2024
Response from Hotel Manager on May 1, 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you had a great experience during your stay with us. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable visit.Sincerely, Hotel Manager

2/10 Terrible

Te Juan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 30, 2024
Dear Guest,Thanks for the stay but sad to see the single rating. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly, especially the little young Indian girl. I was safe and the property didn't have a lot of activity, which I truly appreciate
Stayed 28 nights in Mar 2024
Response from Hotel Manager on Apr 29, 2024
Dear Guest,Thank you for sharing your experience with us. We're pleased to hear that you found our staff friendly, especially our young team members. Your safety and comfort are important to us, and we're glad you appreciated the quiet atmosphere of our property. We hope to welcome you back for another enjoyable stay in the future.Sincerely, Hotel Manager

2/10 Terrible

Jorge

Travelled with family
Liked: Staff & service
Disliked: Amenities
The rooms were small and not very well maintained. The bathroom vent fan has a light that freaked my kids out had to make sure it wasn’t something else. The parking spaces are not too spacey, I had a 5x8 trailer and it just fit luckily there was parking space in the side of the building. A lot of homeless people at the plaza next room didn’t feel comfortable about it all night.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 24, 2024
Dear Guest,Thanks for your comments. I regret that we couldn't completely satisfy you because of the issues mentioned in your review, which made your stay unpleasant. We take real pride in our hotel, and I apologize if we let you down. We are addressing your observations point by point for further improvement and you shall see the difference during your next visit. We await your earliest next trip to our area and promise a nice stay with us.Sincerely, Hotel Manager

8/10 Good

Sandra

Liked: Cleanliness, property conditions & facilities
I stayed 2 days but I didn't like that every time I went & came back in I had to go to office with this complaint about I couldn't get in back to rm
Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 23, 2024
Dear Guest,We apologize for the inconvenience you experienced with accessing your room during your stay. Your feedback is important to us, and we will address this issue to ensure a smoother process for our guests in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a more seamless stay.Sincerely, Hotel Manager

8/10 Good

Michael

Liked: Cleanliness, staff & service
Was alright for what was advertised but there were no small body wash / shampoo bottles so showering was awkward with hand soap. Other than that it was solid and the staff were really nice.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 22, 2024
Dear Michael,Thank you for your feedback about your recent stay. We're glad to hear that overall, your experience was good and that you found our staff to be friendly. We apologize for the inconvenience with the amenities in the bathroom. Your comments are important to us, and we will address this issue to ensure a more comfortable experience for our guests in the future. We appreciate your understanding and hope to welcome you back soon.Sincerely, Hotel Manager

2/10 Terrible

Carmen

Stayed 4 nights in Apr 2024
Response from Hotel Manager on May 7, 2024
Dear Guest,We apologize for the fact that your stay with us didn't meet your expectations. If there's anything in particular that you'd like to share with us or if you have any suggestions on how we can improve, please let us know. Thank you for choosing to stay with us, and we're looking forward to the chance to have you as our guest again. Sincerely, Hotel Manager

6/10 Okay

Michele

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Hotel Manager on Apr 17, 2024
Dear Michele, Thank you for the review. It's nice to see that you had an overall good experience. We regret letting you down in any way. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. I hope that you will visit us again.Sincerely, Hotel Manager

8/10 Good

Basamat

Liked: Cleanliness, staff & service
-
Stayed 3 nights in Apr 2024
Response from Hotel Manager on Apr 17, 2024
Dear Basamat, Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

2/10 Terrible

Coral

Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 13, 2024
Dear Coral,Thanks for the stay but sad to see the single rating. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

8/10 Good

Eleanor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Apr 13, 2024
Dear Eleanor,We are truly honoured by your perfect rating! It's delightful to know that we met or exceeded your expectations during your stay. Thank you for choosing our hotel, and we eagerly anticipate the opportunity to welcome you back in the future.Sincerely, Hotel Manager

8/10 Good

Steven

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 10, 2024
Dear Steven,We're glad you had a positive experience during your stay. If there's anything we can do to make your next stay even better and earn that perfect 5, please let us know. We appreciate your feedback and look forward to welcoming you back soon.Sincerely, Hotel Manager

6/10 Okay

Hayleigh

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Hotel Manager on Apr 6, 2024
Dear Guest,Thank you for the review and rating of 3 out of 5. Kindly give us some opinion, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback!. Hope you will visit us again soon.Sincerely,Hotel Manager

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
It's was walking distance to dining options
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Apr 4, 2024
Dear Monica,Thank you for sharing a positive aspect of your stay. We're glad to hear that our hotel's location provided convenient access to dining options within walking distance. We appreciate your feedback and hope to have the opportunity to welcome you back again in the future.Sincerely, Hotel Manager

2/10 Terrible

Juan

Disliked: Cleanliness, staff & service, property conditions & facilities
This property is beyond dirty .. gave me bed bugs.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Apr 2, 2024
Dear Juan,We're sorry to hear that you had a negative experience during your stay with us. We have a vigorous pest control program and can assure you that no insects are in our rooms. Please know that we take all guest concerns seriously and would appreciate the opportunity to investigate the situation and come to a resolution. We hope to have the chance to improve your experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Johnathan

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Clean, friendly, little noisy. There are a lot of transients nearby so just be mindful, not the best part of Riverside.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 1, 2024
Dear Johnathan,Thank you for your feedback. We're pleased to hear that you found our hotel clean and our staff friendly. We apologize for any noise disturbances and the presence of transients nearby. Your feedback is important to us, and we will do our best to address these issues to ensure a more comfortable stay for our guests. We appreciate your understanding and hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

10/10 Excellent

Verified traveller

Travelled with partner
Pretty quiet and clean place to stay at.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 1, 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you found our hotel quiet and clean during your stay. Providing a peaceful and clean environment is important to us, and we're glad we could meet your expectations. We look forward to welcoming you back again soon!Sincerely, Hotel Manager

4/10 Poor

Mary Lou

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Needs to be upgraded
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 30, 2024
Dear Guest,Thank you for your feedback. We appreciate your input regarding the need for upgrades. Please know that we take guest feedback seriously and are constantly working to improve our facilities and amenities. Your comments will be shared with our team as we strive to enhance the guest experience. We hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager

10/10 Excellent

Karla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms have a very clean smell.. bathroom and bed sheets always have a fresh smell as well.. will definitely be staying here whenever I am around the area
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 22, 2024
Dear Guest,Thank you for your wonderful feedback! We're delighted to hear that you enjoyed the cleanliness and fresh scent of our rooms. Providing a comfortable and welcoming environment for our guests is our top priority, and we're thrilled that we met your expectations. We look forward to welcoming you back whenever you're in the area!Sincerely, Hotel Manager

2/10 Terrible

Alejandro H

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 16, 2024
Dear Guest,Thank you for taking the time to leave us a rating. We are sorry to hear that your experience did not meet your expectations. If you have any specific feedback or concerns, please let us know so that we can improve our services and accommodations. We hope to have the opportunity to better meet your expectations in the future.Sincerely, Hotel Manager

10/10 Excellent

Roxanne

Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 27, 2024
Dear Roxanne,Thank you so much for your 5 out of 5 ratings! It's wonderful to know that you had a great experience during your stay. We strive to provide excellent service and amenities, and your satisfaction is our top priority. We look forward to welcoming you back for another stay.Sincerely, Hotel Manager

4/10 Poor

Stephanie

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
As soon as I walked into the non smoking room it smelled like smoke. Then I went into the bathroom and when I turned on the light a couple of roaches scattered. I immediately called the front office and was moved into another room but it was only slightly better.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 4, 2024
Dear Guest,Thanks for the stay. Kindly accept my sincere apologies for the inconvenience caused you during your visit. I am extremely disappointed that you had an unfavourable experience for the reasons you mentioned. Please be assured that I have taken this up very strongly and the concerned team has been told to ensure that such an incident is not repeated. We hope to welcome you again soon.Sincerely, Hotel Manager

10/10 Excellent

Terra

Travelled with family
Liked: Amenities, property conditions & facilities
Was very nice
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Mar 2, 2024
Dear Terra,Thank you for your kind words! We're delighted to hear that you had a very nice experience during your stay with us. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to hosting you again in the future.Sincerely, Hotel Manager

2/10 Terrible

Tashanique

Disliked: Staff & service, property conditions & facilities
Area was ok it was customer service then I stayed from the 4th to the 5th they didn't release my deposit to 3 weeks later I made sure to take the key to office to check out
Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 1, 2024
Dear Guest,We apologize for any inconvenience you experienced regarding the delay in releasing your deposit. This is not the level of service we strive to provide, and we regret any frustration this may have caused. Your feedback is valuable, and we'll review our procedures to ensure a smoother check-out process in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to improve upon your experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Lynn

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities
Need my morning coffee, and the lobby coffee maker didn't work.
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 25, 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We apologize for the inconvenience you experienced with the lobby coffee maker. Rest assured, we will address this issue promptly to ensure a more pleasant experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a smoother stay.Sincerely, Hotel Manager

2/10 Terrible

Lovely

Disliked: Cleanliness, staff & service, property conditions & facilities
Rude people
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 26, 2024
Dear Guest,Thank you for your feedback. We apologize if you encountered rude behaviour during your stay. Providing a pleasant experience for our guests is our priority, and we regret if this was not reflected in your interactions. Your feedback is important, and we will address this matter to ensure a more positive experience for future guests. We hope to welcome you again soon.Sincerely, Hotel Manager

2/10 Terrible

Ryan

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Pubic hair in shower. Baseboards all busted. The place smelled like aome type of solvent and bleach on top of that.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 23, 2024
Dear Guest,Thank you for providing your feedback. We apologize for the negative aspects of your stay that impacted your overall experience. We value your input and will work diligently to address the issues you have raised. We hope to have the opportunity to regain your trust and provide you with a more enjoyable stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Karla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very peaceful stay
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 23, 2024
Dear Guest,We're delighted to hear that you had a peaceful stay with us! Providing a tranquil environment for our guests is always our goal. Thank you for choosing to stay with us, and we hope to welcome you back for another peaceful experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Jeff

Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 21, 2024
Dear Jeff,Thank you for your excellent rating! We're thrilled to hear that you had a positive experience during your stay. If there's anything specific you enjoyed or if you have any suggestions for improvement, please let us know. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future.Sincerely, Hotel Manager

2/10 Terrible

Iris

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
All tue towels sheets were disgusting dirty please update your rooms you have lots of mold
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 19, 2024
Dear Guest,Thanks for the feedback. We regret the unpleasant experience you had during your stay with us. This is not what we want to provide to our guests. I have noted the issues highlighted by you and will get them resolved by the concerned team. Hope you will give us yet another opportunity to serve you better in the future. Sincerely, Hotel Manager

10/10 Excellent

Joel

Liked: Staff & service, amenities, property conditions & facilities
Good stay for the price. AC works very well
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 17, 2024
Dear Joel,Thank you for your positive feedback! We're delighted to hear that you had a good stay with us and that you found our pricing reasonable. If there's anything else we can do to make your next visit even better, please let us know. We look forward to welcoming you back soon!Sincerely, Hotel Manager

8/10 Good

Herminio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I like the price and Easy to booking. Thanks you
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 8, 2024
Dear Herminio,Thank you for your positive feedback! We're delighted to hear that you found our pricing reasonable and the booking process easy. Your satisfaction is important to us, and we appreciate your kind words. If you have any suggestions or if there's anything we can do to make your next stay even better, please let us know. We look forward to welcoming you back in the future.Sincerely, Hotel Manager

6/10 Okay

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Ok for price
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 5, 2024
Dear Edward,Thank you for your feedback. We're glad to hear that you found our hotel to be acceptable for the price paid. Your satisfaction is important to us, and we're constantly striving to provide the best value for our guests. If there's anything specific we can do to improve your experience next time, please let us know. We hope to welcome you back for an even better stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Damita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Customer service was great erything was great I
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 5, 2024
Dear Damita,Thank you for your positive feedback! We're thrilled to hear that you had a great experience with our customer service and that everything met your expectations. Providing excellent service and a pleasant stay for our guests is our priority, and we're delighted we succeeded in doing so during your visit. We appreciate your kind words and look forward to welcoming you back for another great stay in the future.Sincerely, Hotel Manager

4/10 Poor

Abril

Disliked: Cleanliness
Rough side of town
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 30, 2024
Dear Abril,We apologize if the location didn't meet your expectations. Your feedback is valuable, and we'll strive to provide a comfortable and safe environment for all our guests. If there's anything specific we can do to improve your experience, please let us know. We hope you will visit again soon.Sincerely, Hotel Manager

6/10 Okay

Letty

Travelled with family
Disliked: Amenities, property conditions & facilities
The door from bathroom was broken and couldn't close properly. The refrigerator did not work. The chair in room is broken loosely I almost fell off of it.
Stayed 2 nights in Jan 2024
Response from Hotel Manager on Jan 25, 2024
Dear Letty,Thank you for bringing your concerns to our attention. I am sorry for the issues you encountered during your stay. Our maintenance department has been notified of the problems and has been instructed to take the necessary steps to address them. We are committed to enhancing our services and amenities, and we hope to have the opportunity to welcome you back soon.Sincerely, Hotel Manager

10/10 Excellent

Randolph

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly; Maid service was fast.
Stayed 2 nights in Jan 2024
Response from Hotel Manager on Jan 25, 2024
Dear Randolph,We're glad to hear that the staff was friendly and that you received prompt maid service. Providing excellent customer service is a priority for us, and we appreciate your positive feedback. We look forward to welcoming you back for another pleasant experience in the future!Sincerely, Hotel Manager

10/10 Excellent

Adam

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 22, 2024
Dear Adam,Thank you for taking the time to write a wonderful review. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five-star experience. Sincerely, Hotel Manager

10/10 Excellent

Ashley

Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 22, 2024
Dear Ashley,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again.Sincerely, Hotel Manager

2/10 Terrible

nathan

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Ac didnt work. floors were dirty -
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 17, 2024
Dear Nathan,We are sorry that some maintenance and housekeeping issues detracted so much from your stay with us. We’re taking action to make this hotel a better place than ever before and we encourage you to give us another try. We take real pride in providing the best possible guest experience, and we regret that we let you down. Please visit us again.Sincerely, Hotel Manager

6/10 Okay

Manuel

Liked: Staff & service
Disliked: Cleanliness
I enjoyed our stay but the she
Response from Hotel Manager on Jan 17, 2024
Dear Guest,Thank you for your feedback. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. We rely on guests like you to tell us when we’re doing well and when we are so we can get better. If we let you down, we apologize. We will make sure we do better than ever for future guests. Please visit us again.Sincerely, Hotel Manager

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
This property was unsafe, gang members hanging out starring and making uncomfortable and smoking
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 15, 2024
Dear Michael,We are deeply concerned to hear about your experience, and we sincerely apologize for any discomfort or concern you may have felt during your stay. The safety and well-being of our guests are our top priorities, and we take such reports seriously. We have personally taken action based on your comments to investigate these claims. We understand the importance of feeling safe and comfortable during your stay, and we regret that we fell short of providing you with that experience. Please rest assured that we will take immediate steps to rectify the situation.Sincerely, Hotel Manager

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 9, 2024
Dear William,Thank you very much for staying with us and for giving the 8 ratings feedback. We apprehend that you had a good stay with amenities and services as you have not mentioned anything in detail. Guest reviews are important to us and please let us know if you found anything which needs to improve. We look forward to welcoming you again.Sincerely, Hotel Manager

10/10 Excellent

Julián

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Manager. on Dec 29, 2023
Dear Julián,Thank you so much for the 10-star rating! We are so pleased to hear that you had a great experience at our hotel and that you enjoyed the facilities and amenities we have to offer. It’s always our goal to make sure that our guests have a positive and memorable experience, so we are thrilled that you had such a positive one. We hope to see you again soon! Sincerely, Hotel Manager

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is amazing, they are very loving and compassionate. The housekeepers are very hard working
Stayed 7 nights in Dec 2023
Response from Hotel Manager. on Dec 20, 2023
Dear Dustin,Thank you so much for your wonderful feedback! We're thrilled to hear that our staff, including the housekeepers, made a positive impression on you. Providing a loving and compassionate environment is important to us, and we appreciate your recognition of their hard work. We look forward to welcoming you back for another great experience!Sincerely, Hotel Manager

2/10 Terrible

Saravanan Pattanam

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager. on Dec 19, 2023
Dear Saravanan,Thanks for the stay but sad to see the single star. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

2/10 Terrible

Mike

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I arrived at 3:30, a half hour after check in time, and they gave me my room key. When I got to the room, it had not been cleaned yet, so I had to wait an extra hour to get it cleaned. After it was cleaned, I found cockroaches and ants in the bathroom. Then I discovered that there was a bathtub, but no plug or way to keep the water in it. The ice machine also did not work, and the phone didn’t work either. The front desk was not helpful or even friendly about these things. This was the worst stay I’ve ever had at a motel.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 14, 2023
Dear Mike,We are distressed to see your comments. Our apologies for the bad experience. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. This is not a regular feature of our hotel but your patronage is important to us. Please visit again.Sincerely, Hotel Manager

6/10 Okay

Paola

Stayed 2 nights in Dec 2023
Response from Hotel Manager. on Jan 1, 2024
Dear Paola,Thanks so much for your very kind feedback. We sincerely appreciate your 3-star rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager