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Reviews of Hotel Spa Mansion Santa Isabella

3 out of 5
Hotel Spa Mansion Santa Isabella
Jose Veloz 2848, between, Carabobo Magdalena Davalos, Riobamba, Chimborazo

Reviews

8.6

Excellent

Rating 10 - Excellent. 46 out of 84 reviews" "
Rating 8 - Good. 24 out of 84 reviews" "
Rating 6 - Okay. 7 out of 84 reviews" "
Rating 4 - Poor. 4 out of 84 reviews" "
Rating 2 - Terrible. 3 out of 84 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place! We have stayed at this hotel for several trips now and it is consistently awesome.
Stayed 3 nights in Feb 2024
Response from Gerard on Feb 16, 2024
Thank you for your comment, we are very happy, each time you arriving in our place , you are very welcome

10/10 Excellent

Ivan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Unfortunately the spa area was unavailable
Stayed 1 night in Jan 2024
Response from Gerard on Feb 16, 2024
We are sad that the spa was not active due to maintenance, we hope provide this service nest time , Thank you for your visit and your comment, it helps us itoi improve every day in all our services

10/10 Excellent

carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 stars
Top notch staff & service. Clean rooms, big beds, wifi, we did laundry, we did couples massages, free breakfast in the restaurant attached to it. Safe neighborhood, close to shopping and transportation. Rodrigo did an amazing job. Transport to Quito airport provided.
Stayed 4 nights in Dec 2023

6/10 Okay

Catherine

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Overall beautiful property in Riobamba. My husband & I were originally placed in a much smaller room than what we had booked. A bit of an inconvenience, but staff corrected situation once I informed them. Loved the suite (once we were moved to the correct room) & would highly recommend!! We were not given any information about breakfast, spa, etc. when we checked in so that would be my suggestion for an area to improve on
Stayed 1 night in Nov 2023
Response from Gerardo on Nov 29, 2023
Thank you very much Catherine for your suggestion, your comment help and allows us to correct and improve our services, we hope to receive you again with all our love in the future. Regards MSI

6/10 Okay

Elena

Liked: Cleanliness, staff & service, property conditions & facilities
The gardens were amazing. The staff was very nice
Response from Gerardo on Oct 31, 2023
Dear guest tnah you for your comment we are very happy with your visit , we hope to see you in the future again you are very welcome

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place and excellent food.
Stayed 2 nights in Sep 2023
Response from Gerardo on Sep 7, 2023
Dear Nicole, thank you for your visit We ll happy to see you soon again.

10/10 Excellent

Loorna

Stayed 1 night in Mar 2023
Response from Gerardo on Mar 23, 2023
Dear GuestThe Mansion Santa Isabella’ send you our warmest greetings and appreciation for us, and your comment during your stay.We are very grateful for choosing us in your plan to enjoy your resting days, during those days we are taking care of all the details, providing you with a pleasant stay, which fulfills your expectations.We hope to have the honor of having you back here like your home.Sincerely, THE TEAM

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful and friendly.
Stayed 3 nights in Feb 2023
Response from Gerardo on Mar 2, 2023
Dear GuestThe Mansion Santa Isabella’ send you our warmest greetings for the short time giving us your comment during your stay.We are very grateful for choosing us in your plan to enjoy your resting days, during those days we are taking care of all the details, providing you with a pleasant stay, which fulfills your expectations.We hope to have the honor of having you back here like your home.Sincerely, THE TEAMSANTA ISABELLA MANSION

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent! Staff were extremely helpful and kind!
Stayed 2 nights in Feb 2023
Response from Gerardo on Feb 24, 2023
Thank you dear guest Mansion Santa Isabella’ send you our warmest greetings and appreciation for the short time giving us your comment during your stay..We hope to have the honor of having you back here like your home.Sincerely, THE TEAMSANTA ISABELLA MANSION17BK7578

10/10 Excellent

Richard

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptional and Angel was extremely helpful.
Stayed 1 night in Feb 2023
Response from Gerardo on Feb 13, 2023
DEAR GUESTThe Mansion Santa Isabella’ send you our warmest greetings and appreciation for the short time giving us your comment during your stay.We are very grateful for choosing us in your plan to enjoy your resting days, during those days we are taking care of all the details, providing you with a pleasant stay, which fulfills your expectations.We hope to have the honor of having you back here like your home.Sincerely, THE TEAMSANTA ISABELLA MANSION

10/10 Excellent

Raul

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Jan 2023
Response from Gerardo on Jan 25, 2023
Estimado huesped reciba un cordial saludo del equipo que conforma hotel Mansión Santa Isabella expresamos nuestra gratitud por tomarse el tiempo para hacernos llegar su opinión. Estamos sumamente agradecidos por habernos elegido como sede para disfrutar de sus días de descanso, nos esmeramos cada día por cuidar todos los detalles, para brindarles una placentera estadía por eso es satisfactorio saber que a disfrutado de nuestro hotel.Esperamos tener el honor de tenerle nuevamente en casa como huésped de nuestro hotel.Atentamente sus servidores MANSIÓN SANTA ISABELLA

8/10 Good

Celia Roxane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here because it was recommended in the 2022 Lonely Planet. The property was beautiful, the room was cramped as the Loenly Planet mentioned. Everything was clean and staff were very attentive. We visited the spa twice, which is only open by appointment right now. I thought it was overpriced, but it was very pretty and clean. It was $44 for use of the jacussi for 2 hours and $55 for jacuzzi with the two saunas. We also did a couple massage which was $80 total. That was already, I wouldn't do it again. The parking was a little inconvenient but it was still nice to have safe parking. There is a gate in the back of the property that they have to open for you to put the car into. The free breakfast is great. Overall I would recommend this place.
Response from Gerardo on Jan 23, 2023
Dear GuestThe Mansion Santa Isabella’s Team sends you our warmest greetings appreciating the short time giving us your comment during your stay.We are very grateful for choosing us in your plan to enjoy your resting days, during those days we are taking care of all the details, providing you with a pleasant stay, which fulfills your expectations.We hope to have the honor of having you back here like your home.Sincerely, THE TEAMSANTA ISABELLA MANSION

10/10 Excellent

Matt

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay in this beautiful classic building. We had a king suite which came with double sink, shower and a soaking bathtub in the suite. Nice big comfortable king bed. The staff were always very friendly. Food at the restaurant was very nice. The hotel is right in the center of riobamba, 10 minute stroll to the main strip of restaurants and bars/clubs. 2 minutes from the central park and the train station. Very safe town, had a great time. Would definitely stay here again.
Stayed 3 nights in Oct 2022
Response from Gerardo on Oct 21, 2022
We are very happy dear Matt for your visit , we are always waiting for your visit again Thank for the time giving us your comment this let us know to improve more

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
Looks like a beautiful historic property however the family suites are worn. Carpet is stained and needs replacing. Things like taps and faucets are barely attached. Rough shape.
Stayed 1 night in Jul 2022
Response from Gerardo on Jul 24, 2022
Dear Guest we appreciate the time giving us your comment, this help us to improve the service. The Mansion Santa Isabella’s Team send you our warmest greetings appreciating the short time giving us your comment during your stay. We are very grateful for choosing us in your plan to enjoy your resting days, during those days we are taking care of all the details, providing you a pleasant stay, which fulfills your expectations. We hope to have the honor of having you back here like your home. Sincerely, THE TEAM SANTA ISABELLA MANSION

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is great, and the breakfast is really good.
Stayed 1 night in Jun 2022
Response from Gerardo on Jun 27, 2022
Thank for Mr Jose for your time giving us your important comment this help us to improve more our services to you our guests, we hope to see you again enjoying the beautiful moments whit your family Regards MSI

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful architecture and decor. Quiet room, excellent breakfast. Best dinner in Riobamba. Staff is super helpful. Just one little problem: it was unusually cold, a space heater would have been great, but would stay there again.
Stayed 2 nights in Apr 2022
Response from Gerardo on May 1, 2022
Dear Cristina We really appreciate the time for your comment and thank you for your visit we worked everyday to provide a unique experience during your stay. We are happy and we ill wait for you next time. Regards thankfully Mansion Santa Isabella Team

4/10 Poor

Eric

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The building is really nice with nice older style rooms. The staff is not very professional. Woke us up to move cars in order to get more cars in a special parking lot behind the hotel. Was really no restaurant so the team improvised but would have been better just not open the restaurant. The hotel is in the middle of town which is really nice as you can walk to most of the interesting places.
Stayed 3 nights in Apr 2022
Response from Jhonatan on Apr 19, 2022
Dear Eric, receive a warm greeting from all of us at Hotel Spa Mansión Santa Isabella, thank you for your comment, this way we can improve and continue to provide a better service. I would like to express a sincere apology for the inconvenience caused. Hoping to be able to count on your presence again to offer you a better treatment and that you receive a correct experience at Mansión Santa Isabella.

8/10 Good

Rachel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place, good service but poorly insulated ( very noisy)
Stayed 5 nights in Mar 2022
Response from Gerardo on Mar 26, 2022
Dear Rachel The Mansion Santa Isabella’s Team send you our warmest greetings appreciating the short time giving us your comment during your stay. We appreciate your suggestion, please receive our apologize for this inconvenience done by implementation and occupancy guest reasons, that you encountered during your stay, we are taking seriously our guests comments, this help us improve every day. We will blissful receiving you back applying carefully details in our home, offering you our services and fulfilling your suggestions. Sincerely THE TEAM SANTA ISABELLA MANSION

8/10 Good

Vincent

Liked: Cleanliness, staff & service
Stayed 5 nights in Mar 2022
Response from Gerardo on Apr 2, 2022
Dear Vincent The Mansion Santa Isabella’s Team send you our warmest greetings appreciating the short time giving us your comment during your stay. We are very grateful for choosing us in your plan to enjoy your resting days, during those days we are taking care of all the details, providing you a pleasant stay, which fulfills your expectations. We hope to have the honor of having you back here like your home. Sincerely, THE TEAM SANTA ISABELLA MANSION

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful old mansion with beautiful antiques, wonderful old high-ceilinged rooms, good WiFi, a fantastic breakfast, and an excellent staff
Stayed 2 nights in Jan 2022
Response from Gerard on Jan 29, 2022
Dear John The Mansion Santa Isabella’s Team send you our warmest greetings appreciating the short time giving us your comment during your stay. We are very grateful for choosing us in your plan to enjoy your resting days, during those days we are taking care of all the details, providing you a pleasant stay, which fulfills your expectations. We hope to have the honor of having you back here like your home. Sincerely, THE TEAM SANTA ISABELLA MANSION

10/10 Excellent

Roberto

Stayed 1 night in Jun 2021
Response from Gerard on Jul 17, 2021
Estimado reciba un cordial saludo del equipo que conforma hotel Mansión Santa Isabella, y expresarle nuestra gratitud por tomarse el tiempo para hacernos llegar su opinión. Estamos sumamente agradecidos por habernos elegido como sede para disfrutar de sus días de descanso, nos esmeramos cada día por cuidar todos los detalles, para brindarles una placentera estadía por eso es satisfactorio saber que a disfrutado de nuestro hotel. Esperamos tener el honor de tenerle nuevamente en casa como huésped de nuestro hotel. Atentamente sus servidores Mansión Santa Isabella

6/10 Okay

Jason

Ok place for a night staff was great.
Stayed 2 nights in Sep 2020
Response from Staff Mansión Santa Isabella on Oct 29, 2020
Dear The team at Mansion Santa Isabella sends you our warmest greetings and we would like you know that we appreciate the short time giving us your comment during your stay. We are very grateful for choosing us to enjoy your resting days, during those days we are taking care of all the details, to provide you a pleasant stay which fulfills your expectations. We hope to have the honor of having you back here like your home . Sincerely, the team of Santa Isabella Mansion

8/10 Good

Verified traveller

Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'm not sure what can be done, but in the room above mine there was an inconsiderate woman with high heel shoes on tromping around at all hours. Really disturbed my sleep. Otherwise I would have have rated this hotel excellent.
Stayed 3 nights in Feb 2020
Response from Gerald Reservation s Apt on Feb 29, 2020
Dear client, The team at the Hotel Mansion Santa Isabella sends our warmest greetings, and would like to express our gratitude in taking the short time to send us an opinion of your stay. We apologize for any inconveniences during your stay in our hotel, we take very seriously the comments of our clients, which help us to continually improve our service. We hope to have the honor of having you here again in the future.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place to spend the night, colorful, smell good and very clean
Stayed 1 night in Nov 2019
Response from Gerardo on Nov 24, 2019
Dear guest The team at Mansion Santa Isabella sends you our warmest greetings and we would like you know that we appreciate the short time giving us your comment during your stay. We are very grateful for choosing us to enjoy your resting days, during those days we are taking care of all the details, to provide you a pleasant stay which fulfills your expectations. We hope to have the honor of having you back here like your home . Sincerely, the team of Santa Isabella Mansion

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019

10/10 Excellent

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super comfortable room. We had a bigger room with sofa. The bed was really comfortable. Easy walking distance every where.
Stayed 2 nights in May 2019
Response from Lic. Henry Soto on May 15, 2019
Dear First of all, receive a warm greeting from the STAFF that makes up the Mansión Santa Isabella Hotel; let us express our gratitude for taking the time to send us your opinion of our service. We are extremely grateful for having chosen us as place to enjoy their days of rest; we strive every day to take care of all the details to provide a pleasant stay, that is why it is satisfying to know that you have enjoyed our hotel. We hope to have the honor of having you back at home as a guest of our hotel.

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Wonderful full breakfast. Helpful desk, English speaking, beautiful building, large bed, modern bath, hot water.
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The property was beautiful and made for an enjoyable lay over. The flooring was highly polished and the stairs were a little slippery as a result of the oily finish on them.
Stayed 1 night in Nov 2018
Response from Booking department on Nov 17, 2018
Dear guest we apreciate your comment in this manner we will prevent this incovenient happen again during our cleaning schedule. Regards Mansion Santa Isabella

8/10 Good

Albert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall nice, clean stay. Room very basic, ridiculously wide bed made it hard to get in/out of. Desk clerks served double duty as waiters so not always available. Close to center of town. Dinners were quite good.
Stayed 2 nights in Jul 2018
Response from Admin on Jul 31, 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback

2/10 Terrible

Javier, Ecuador

Disliked: Staff & service, room comfort
Don’t waste you money. Terrible experience First, no wifi in the room I was assigned. Move me to another room. Next day no hot water in the shower!!!! Riobamba is super cold. As for breakfast no room to sit and they run out of it I got late to work and hungry Worst part the manager did not care to apologize
Stayed 1 night in Jun 2018
Response from Admin on Jul 31, 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, quiet and convenient to train station
The Mansion Santa Isabella (MSI) is well over 100 years old but it has been refurbished nicely. You can often tell the age and wear of a hotel by the bathroom. But the MSI bathroom is very modern with a Scandanavian touch. The main entry and reception area is colonial Spanish style. There is continuing work on the lower level but it isn’t apparent to guests. The hotel is very quiet. We selected the hotel because it is only two blocks from the train station where we booked “Tren del Hielo” trip to Chimborazo and the hotel let us park our car, leave the bags in our room and check out when we returned to Riobamba at 2:30 from the train excursion. The manager is very knowledgeable about the history of Riobamba and the hotel’s place in that history. Very interesting.
Stayed 1 night in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Santa Isabella
They were most helpful in making my stay wonderful. Lovely hotel.
Stayed 1 night in Mar 2018

8/10 Good

Andrea, New York

Liked: Staff & service, room comfort
Short overnight stay
Arrived late and left early the next morning. Person at the reception was very friendly and helpful. Breakfast is buffet style including lots of fresh fruit, juices and even seeded bread which I had not come across in any other hotel. Rooms look nice. Bathroom could have been a little bit cleaner. There was a heavy smell of deodorizer in the room. Overall ok, but I found it to be a little bit overpriced.
Stayed 1 night in Mar 2018

10/10 Excellent

Sherri;Alfredo, Grand Canyon,Arizona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb
Excellent location, lovely atmosphere, delicious food both for breakfast and lunch, very clean rooms. The staff were so kind and gracious, truly going above and beyond anything required of them.
Stayed 2 nights in Feb 2018

8/10 Good

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
Nice central hotel in Riobamba
Helpful staff although disappointed there was not a whole bunch of drinks from the menu
Stayed 1 night in Feb 2018
Response from Administración on Mar 6, 2018
Muchas gracias por hacer una reseña, trataremos que en el futuro tenga una mejor estancia en nuestro establecimiento.

8/10 Good

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in this city.
Great place for an overnight, or longer stay. Very good service.
Stayed 1 night in Jan 2018
Response from Marcell on Feb 6, 2018
Thank you very much, always it´s a placer.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely colonial building
We loved the building and the large bed and roomy bathroom. The shower rose needed replacement and was set too high for adjustment. Television needed resetting - wouldn't work. Staff were helpful. Location is good $3 taxi fare to bus station.

10/10 Excellent

Yves P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice
Good hotel comfortable and clean in convenient area

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A classy place to stay
The hotel itself was wonderful. I didn't feel that Riobamba itself was a very interesting town but it was a good stopover point on my travels.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely old building with modernised bedrooms.
I was aiming to stay at the well-reviewed San Pedro Hotel in Riobamba, but they were full and I ended up here. It's a really well-run place, the staff are absolutely charming. We had a great big room with a lovely bathroom, lots of hot water. Plenty of nice stuff for breakfast. It's close to the train station which is handy and about ten minutes walk from the religious art museum (which is amazing).

8/10 Good

Springer, Houston

Liked: Cleanliness, staff & service, room comfort
Nice hotel
Great staff. Very clean. Quiet. Comfy beds. Only downside was really poor water pressure and spotty wifi. On site restaurant has great food!

8/10 Good

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

P, Ecuador

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vintage Hotel
Lovely place to stay in safe location; easy access to center of town.

8/10 Good

Sean, Carson City, NV

Liked: Cleanliness, staff & service, property conditions & facilities
Repeat Guest
This is my second stay at the hotel and everything was fine. I like the location and the service that is provided. The rates seem firm for the Riobamba area.

8/10 Good

Timothy, Bristol, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You'll feel like you're part of the family!
We spent two nights at this family-run hotel as part of three weeks in the Ecuadorean Andes. The location is excellent, close to the centre of Riobamba and has its own secure private car park behind the hotel. The standard of service we received was exceptional, not just that of staff 'doing their job' but being really helpful in dealing with any of our requests.

4/10 Poor

Luis Perez, Lima Peru

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Noisy hotel gloomy atmosphere
Car alarm went off at midnight in lot next door. Nobody took responsibility initially until I personally had to get involved and help disconnect the car's battery! A true nightmare !

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel but on the pricey side
This is a charming old building that has been beautifully refurbished in the center of Riobamba. We were in Riobamba to visit markets there and in the surrounding towns and villages, and we were easily able to get around by flagging any taxi and getting to where we wanted to go for $4 or less. There is a good restaurant right in the hotel, which is great if you've had a long day and don't want to go looking for food in the evening. Our room was a bit small compared to some others (the doors to all the rooms on the 2nd floor were open the day we arrived and we had a look around) but it did have a balcony. Nice big bathroom, and big bath sheets were changed daily. The beds had nice coverlets rather than those heavy wool blankets we've gotten in a lot of places and nice cotton sheets--another plus. On the down side, the breakfast buffet had never been completely set up by the time we went down for breakfast, and so we had to wait around 2 days out of 3. Not really a big deal, but if you advertise that breakfast starts at seven, it should be ready at seven. The family that runs the hotel is friendly and helpful, but maybe a bit unorganized at times.

6/10 Okay

Harry, London

Liked: Cleanliness
Riobamba hotel - quirky!
This British owned hotel is in a beautful building set in a very convenient location in the centre of Riobamba. I checked in quite late and was greeted by a very helpful member of staff who showed me my room on the top floor with a little balcony. The bed was large and there was lots of room for storing clothes etc. This is a very expensive hotel for Riobamba and I was surprised that some of the basics like a bottle of mineral water and even soap and shampoo for the shower were missing. The bathroom is partitioned off with half-wall which doesn't provide much privacy. There is a skylight in the room with no shade so you will be woken very early (at least in my room). I mentioned this to the staff at check out but they weren't particularly interested. I would stay here again but not without asking for a discount to make up for the shortcomings!