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Reviews of The Steveston Cafe & Hotel

2.5 out of 5
The Steveston Cafe & Hotel
12111 3rd Avenue, Richmond, BC

Reviews

7.8

Good

Rating 10 - Excellent. 133 out of 359 reviews" "
Rating 8 - Good. 118 out of 359 reviews" "
Rating 6 - Okay. 50 out of 359 reviews" "
Rating 4 - Poor. 34 out of 359 reviews" "
Rating 2 - Terrible. 24 out of 359 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Scott

Liked: Cleanliness, staff & service
best place to stay in Steeveston!
Stayed 1 night in May 2024

8/10 Good

Daisy

Travelled with family
Disliked: Amenities, property conditions & facilities
The bed was very uncomfortable as well as the pillows.
Stayed 1 night in May 2024
Response from Steveston Hotel Team on May 13, 2024
Thank you for the kind review. We are sorry that the bed and pillows weren't comfortable for you!

6/10 Okay

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a vintage motel. Rooms are dated as such most notably the bathtub tile is in need of regrouting to freshen up it’s appearance. Bedding was very comfortable. TV was good. Air conditioner worked well. Room had a ceiling fan too. No refrigerator or microwave in room. Ice was available from the liquor store below at no cost. There is no elevator and rooms are on the second floor. The location is great. Seaside tourist area. I would stay here again. Note that there is a bar below the hotel. Our room was over the liquor store so it was quiet. When we went into the bar it was very loud with people having a great time.
Stayed 1 night in May 2024
Response from Steveston Hotel Team on May 13, 2024
Thank you for the kind review! We are glad you enjoyed your stay with us in Steveston.

10/10 Excellent

James, Sunnyside

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great location with a cafe and bar below. It is walking distance to shopping, restaurants and pier.
Stayed 2 nights in May 2024
Response from Steveston Hotel Team on May 13, 2024
Thank you for the kind review! We are glad you enjoyed your stay with us in Steveston.

10/10 Excellent

Bonita

Liked: Cleanliness, staff & service, property conditions & facilities
Love this hotel! It’s got so much character. It’s in a great location, near the Cannery Museum , the boardwalk along the river and Gary Point park. The staff always are amazing - going above and beyond. If you want a modern vibe where your room looks like every hotel you’ve ever seen, this is not your place. But for folks who want a different experience, this is your place.
Stayed 1 night in Apr 2024
Response from Steveston Hotel Team on May 13, 2024
Thank you for the very kind comments! We are glad you enjoyed your stay with us in Steveston!

10/10 Excellent

Andy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very early to check in (got off a cruise ship), but the property manager had the room cleaned and ready for occupancy very quickly. Thanks so much ! The Steveston area was originally a Japanese fishing village and was very quaint and interesting. I didn't even feel like I was in Vancouver ! There are museums, shops, a lot of restaurants, a waterside to walk along and very close to the airport. An excellent location.
Stayed 1 night in May 2024
Response from Steveston Hotel Team on May 13, 2024
Thank you for the very kind comments. We are glad you enjoyed your stay with us in Steveston!

4/10 Poor

Trevor

Liked: Cleanliness
Room was right above the bar that had loud music until 2:00 am. Earplugs supplied were insufficient
Stayed 1 night in Apr 2024
Response from Steveston Hotel Team on May 3, 2024
Thank you for the review. We apologize for the noise. We are trying to find a solution for this.

8/10 Good

Jim

Liked: Staff & service
Disliked: Cleanliness
I love the area and good walking close to docks. Staff were excellent.
Stayed 1 night in Apr 2024
Response from Steveston Hotel Team on May 1, 2024
Thank you for the kind review! We are glad you enjoyed your stay in Steveston with us.

6/10 Okay

Marion

Liked: Cleanliness
Disliked: Property conditions & facilities
Immediately above a pub. Cancelled our second night and went to a different location because the music was IN our room til 2am on a Friday night and we just couldn’t do it a second night. Rooms themselves are nice. But you won’t get rest on a weekend or during the playoffs apparently!
Stayed 2 nights in Apr 2024
Response from Steveston Hotel Team on Apr 29, 2024
Thank you for your feedback. We apologize for the noise from our pub. The only rooms above the bar are our 2 bedroom suites but we understand the frustration about the noise.

4/10 Poor

Christine

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
An old hotel is fine. An old hotel where your room is above the bar and there is a live band -whoops! - that plays until 3 and they offer you ear plugs is awful. An old hotel where it takes, literally, 15 minutes to get lukewarm water is inexcusable. An old hotel where the toilet doesn’t flush and you tell the staff at 9 and it still isn’t fixed by 8 when you return, is inexcusable. A staff that ‘cleans’ your room by taking away a few obviously used towels and only half the garbage is very poor. And charging $60 to your bill on top of the quoted room cost for an extra person when you have included that person in your original search should be illegal. I’ve booked through Expedia many times and always trusted their reviews. I will think harder next time.
Stayed 2 nights in Apr 2024
Response from Steveston Hotel Team on Apr 22, 2024
Hi there,We are sorry that you had a negative experience while staying with us. We will review all these complaints with our front desk team and housekeeping team so that they don't happen again.

8/10 Good

Hung

Travelled with partner
Liked: Cleanliness, staff & service
near beach good location
Stayed 2 nights in Apr 2024
Response from Steveston Hotel Team on Apr 15, 2024
Thank you for the kind review. We are glad you enjoyed your stay in Steveston with us.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service
Great location a d very friendly staff!
Stayed 1 night in Apr 2024
Response from Steveston Hotel Team on Apr 15, 2024
Thank you for the kind review. We are glad you enjoyed your stay in Steveston with us.

10/10 Excellent

Murray

Liked: Amenities
The pub was over 100 years old and you could feel the history
Stayed 1 night in Mar 2024
Response from Steveston Hotel Team on Apr 2, 2024
Thank you for the kind review! We are glad you enjoyed your stay with us in Steveston.

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Steveston Hotel Team on Mar 25, 2024
Thank you for the kind review. We are glad you enjoyed your stay in Steveston with us.

10/10 Excellent

Pam

Liked: Cleanliness, staff & service, property conditions & facilities
Cute old little hotel, unfortunately loss of power over night made for no hot water !
Stayed 2 nights in Mar 2024
Response from Steveston Hotel Team on Mar 25, 2024
Thank you for the kind review! We are sorry that you didn't get the best experience due to the power outage. Hopefully you can come back soon! Thank you,

6/10 Okay

Larry

Travelled with family, Travelled with pets
So the good, the location is amazing! Right beside cannery and fisherman’s wharf. The staff was super helpful and pleasent. The pizza place( Steveston pizza co.) right across the street was really good. The bad , unfortunately someone was smoking in the hotel all night and made for an unpleasant night. The staff tried to get him to stop but once they left the lobby/front desk he just kept on puffing away. The hotel doesn’t have anyone at front desk as far as we can tell over night. The manager was super apologetic and helpful after the fact. So all in all the hotel was fine and simple with a great location but think they could have someone over night for issues that arise.
Stayed 1 night in Mar 2024
Response from Steveston Hotel Team on Mar 25, 2024
Thank you for the kind review. We are so sorry for what you experienced while staying with us. Hopefully if you choose to stay with us again it will be a better experience.Thank you,

4/10 Poor

Todd

Travelled with family, Business traveller
Disliked: Staff & service
Checked in late in evening so expected staff would be minimal, the person looking after the check in also managed the liquor store downstairs. Once I got into the room I could not get the heater to work but fell asleep anyway. In the morning I had discovered a mouse had attacked my wrapped sandwich on the desk in the room. I left around 7:00 am and was only able to report it to the hotel when staff arrived around 9:00am. They were friendly about it but what was done is done.
Stayed 1 night in Mar 2024
Response from Steveston Hotel Management on Mar 21, 2024
Thank you for letting us know about your experience with us. We apologize for what you experienced and we are working with our pest control company about this.

10/10 Excellent

sadie

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 1 night in Mar 2024
Response from Steveston Hotel Team on Mar 15, 2024
Thank you for the kind review! We are glad you enjoyed your stay with us in Steveston.

2/10 Terrible

Melanie

Disliked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Steveston Hotel Manager on Mar 15, 2024
Hi Melanie,We are sorry to hear that your stay with us wasn't great. Can you please send a message to us directly and let us know what we can do better?Thank you,

10/10 Excellent

Cesar

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nive
Stayed 1 night in Mar 2024
Response from Steveston Hotel Team on Mar 14, 2024
Thank you for the kind review. We are glad you enjoyed your stay with us in Steveston.

10/10 Excellent

Leilani

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Property is dated, but that's part of the charm.
Stayed 1 night in Mar 2024
Response from Steveston Hotel Team on Mar 11, 2024
Thank for the kind review. We are glad you enjoyed your stay in Steveston with us.Thank you,

10/10 Excellent

David

Stayed 1 night in Feb 2024
Response from Steveston Hotel Team on Mar 21, 2024
Thank you for the kind review. We are glad you enjoyed your stay with us.

10/10 Excellent

Kourtney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
SUCH cute lil hotel! Loved everything about it. Very clean and close to amenities. Will definitely be back
Stayed 1 night in Feb 2024
Response from Steveston Hotel Team on Feb 24, 2024
Thank you for the very kind review! We are so glad you enjoyed your stay with us in Steveston. We hope to see again soon!

2/10 Terrible

Terrance

Travelled with family and small children
Disliked: Property conditions & facilities
Unbelievably noisy. If you want to sleep, don’t book this hotel. Super loud music pumped and thumped underneath our room all night. The noise in the hallways and adjoining rooms was also keeping us from sleeping. While it’s charming in the sense that it’s historic, it has zero sound proofing and was the noisiest overnight stay I’ve ever had. Too bad too as the room was otherwise decent. If you’re going to be up partying downstairs all night then go for it, but if you actually want to sleep, don’t stay here.
Response from Steveston Hotel Team on Feb 20, 2024
Hi there,Thank you for your feedback. Unfortunately, the Two Bedroom Junior Suite is our only room type that is directly above our bar. We do try to make sure that is stated everywhere that this room type is noisy. Every other room type is not above our bar and quiet.

10/10 Excellent

Denis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Above and beyond
This is a wonderful location and so convenient to the airport and Tsawwassen Ferry terminal. I was unable to make my last reservation due to a delayed flight. Even though the time limit had expired they still refunded me! travel to Alberta from BC frequently and this gesture has made be a very loyal customer. How refreshing to be treated like this! Thank you! Sincerely.
Stayed 1 night in Feb 2024
Response from Steveston Hotel Team on Feb 15, 2024
Thank you so much for the kind comments! We are so glad you enjoyed your stay in Steveston with us and hope to see you again soon!

10/10 Excellent

Gillian, Sechelt

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were great. Really accommodating!!!
Stayed 1 night in Feb 2024
Response from Steveston Hotel Team on Feb 7, 2024
Thank you for the kind review! We are glad you enjoyed your stay with us in Steveston!

10/10 Excellent

Serguei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Steveston Hotel Team on Jan 22, 2024
Thank you for the kind review! We are glad you enjoyed your stay with us in Steveston.

10/10 Excellent

Michael

Stayed 1 night in Jan 2024
Response from Steveston Hotel Team on Jan 9, 2024
Thank you for the kind review! We are glad you enjoyed your stay with us.

8/10 Good

Andy

Stayed 1 night in Jan 2024
Response from Steveston Hotel Team on Jan 22, 2024
Thank you for the kind review! We are glad you enjoyed your stay with us in Steveston.

8/10 Good

Anna Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Softer towels, I need an elevator but okay for most people. Need blackout curtains, tyb too deep to get in or out for some people. The mattress was very comfortable.
Stayed 3 nights in Dec 2023
Response from Steveston Hotel Team on Jan 9, 2024
Thank you for the kind review! We are glad you enjoyed your stay with us in Steveston. We appreciate your feedback.

6/10 Okay

edward

Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Location, firm beds very good. Place has seen better days, rugs in poor condition, paint blisters on walls, small screen TV didn't work, and killed a silverfish (insect) in bathroom. Quiet because nobody else was staying near us. Their restaurant was closed for breakfast (staff shortage) but pub next door was great for family dinner, food and server very good.
Stayed 1 night in Dec 2023
Response from Steveston Hotel Team on Jan 9, 2024
Thank you for the kind review! We are glad you enjoyed your stay with us in Steveston. We appreciate your feedback and will review with our management team.

10/10 Excellent

Rolando

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Steveston Hotel Team on Dec 12, 2023
Thank you for the very kind review! We are glad you enjoyed your stay with us in Steveston.

4/10 Poor

jeana

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Won't stay again
It was clean an d centrally located. Not ADA accessible...long stairs to rooms. The room was small and overly deodorized. I suppose you could say the it had character.
Stayed 2 nights in Nov 2023
Response from Steveston Hotel Team on Nov 13, 2023
Thank you for the kind review. We are glad you enjoyed your stay with us in Steveston.

10/10 Excellent

Tessa

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
It was my second stay at the Steveston Hotel and the service is great every time. Staff are beyond friendly and helpful.
Stayed 1 night in Nov 2023
Response from Steveston Hotel Team on Nov 7, 2023
Thank you for the kind review! We are glad you enjoyed your stay with us.

8/10 Good

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay here again
The staff at the Steveston Cafe and hotel are amazing!! Be prepared the walls are very thin so you will hear your neighbors, but the deluxe rooms are huge and gorgeous!
Stayed 2 nights in Oct 2023
Response from Steveston Hotel Team on Oct 28, 2023
Thank you for the kind review! We are glad you enjoyed your stay with us in Steveston with us.We hope to see you again soon.

8/10 Good

Hung

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023
Response from Steveston Hotel Team on Oct 12, 2023
Thank you for the kind review. We are glad you enjoyed your stay with us in Steveston.

6/10 Okay

Megan

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Steveston Hotel Team on Oct 6, 2023
Thank you for the kind review. We are glad you enjoyed your stay with us in Steveston.

8/10 Good

WAYNE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Steveston Hotel Team on Oct 4, 2023
Thank you for the kind review. We are glad you enjoyed your stay in Steveston.Thank you,

8/10 Good

tom

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of restaurants and close to the pier
Stayed 1 night in Sep 2023
Response from Steveston Hotel Team on Oct 2, 2023
Thank you for the kind review. We are glad you enjoyed your stay in Steveston with us.Thank you,Steveston Hotel Team

10/10 Excellent

claire

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about the hotel
Stayed 1 night in Sep 2023
Response from Steveston Hotel Management on Sep 26, 2023
Thank you Claire, we are happy to hear you had a great stay

10/10 Excellent

Michael

Stayed 1 night in Sep 2023
Response from Steveston Hotel Team on Sep 20, 2023
Thank you for the kind review. We are glad you enjoyed your stay with us in Steveston.

8/10 Good

Michael

Stayed 1 night in Sep 2023
Response from Steveston Hotel Team on Sep 19, 2023
Thank you for the kind review! We are glad you enjoyed your stay with us in Steveston.

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service
The hotel was in a great location, right by the waterfront with plenty of choices for dining, however, be aware that everything shuts down fairly early. Most restaurants were closed at 8 pm. There are a few pubs that are open later, but be warned. Hotel is a little dated, but in good condition and very clean, with a wonderful staff
Stayed 2 nights in Sep 2023
Response from Steveston Hotel Team on Sep 14, 2023
Thank you for the very kind review! We are so glad you enjoyed your stay in Steveston with us!

8/10 Good

Ryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a larger room, it was divided. With a bathroom in the middle. Two beds on one side, and one on the other. We arrived a bit earlyand checked in. Geeat area to walk, lots of food options. Cool bar on ground floor. All room up stairs, steep stairs.. beds were not very comfortable. But it worked for us. Me 50, dad, 80, kid 29. Short drive to airport.
Stayed 1 night in Sep 2023
Response from Steveston Hotel Team on Sep 12, 2023
Thank you for the kind review! We are glad you enjoyed your stay in Steveston with us.Thank you

8/10 Good

dale

Stayed 1 night in Sep 2023
Response from Steveston Hotel Team on Oct 2, 2023
Thank you for the kind review. We are glad you enjoyed your stay in Steveston with us.Thank you,Steveston Hotel Team

10/10 Excellent

denise

Liked: Staff & service
Stayed 2 nights in Sep 2023
Response from Steveston Hotel Team on Sep 12, 2023
Thank you for the kind review! We are glad you enjoyed your stay in Steveston with us.Thank you

10/10 Excellent

Becky

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Quaint. Small rooms. Loved location.
Stayed 3 nights in Sep 2023
Response from Steveston Hotel Team on Sep 12, 2023
Thank you for the kind review! We are glad you enjoyed your stay in Steveston with us.Thank you

8/10 Good

Louise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, nice area
Stayed 1 night in Aug 2023
Response from Steveston Hotel Team on Aug 30, 2023
Thank you for the kind review. We are glad you enjoyed your stay with us in Steveston.

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Steveston is worth the visit! Beautiful area, right on the beach with a fun and quirky downtown and plenty of dining and entertainment options.
Stayed 1 night in Aug 2023
Response from Steveston Hotel Team on Aug 29, 2023
Thank you for the kind review! We are glad you enjoyed your stay with us in Steveston.

10/10 Excellent

timothy

Stayed 1 night in Aug 2023
Response from Steveston Hotel Team on Sep 1, 2023
Thank you for the very kind review! We are glad you enjoyed your stay with us!