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Reviews of Palazzo Vecchio Exclusive Residence

Palazzo Vecchio Exclusive Residence
Iroon Politechniou & Melissinou, Rethymno, Crete

Reviews

9.2

Wonderful

Rating 10 - Excellent. 127 out of 205 reviews" "
Rating 8 - Good. 67 out of 205 reviews" "
Rating 6 - Okay. 9 out of 205 reviews" "
Rating 4 - Poor. 1 out of 205 reviews" "
Rating 2 - Terrible. 1 out of 205 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Britt, Freeland

Liked: Cleanliness, property conditions & facilities
When we arrived we were greeted by a very friendly front desk manager, who upgraded us without us even asking. A great experience unfortunately only for one night.
Stayed 1 night in May 2024

10/10 Excellent

Donna

Liked: Cleanliness, amenities, property conditions & facilities
Character property, excellent location and very walkable.
Stayed 3 nights in May 2024

6/10 Okay

Marion

Stayed 1 night in Apr 2024

10/10 Excellent

Cynthia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Adonis was a gracious host, and we especially enjoyed talkig with Nikki, who was part of the staff. Our apartment was spacious, and had a nice balcony with a nice city view that also looked out on the Fortezza. Adonis oriented us to the neighborhood with suggestions and a map. We had kitchen facilities that were very convenient and our bed and air conditioning made our sleep very comfortable. We were even able to easily extend our stay on short notice. We definitely recommend Palazzo Vecchio!
Stayed 3 nights in Oct 2023

10/10 Excellent

Victor, Minden

Stayed 1 night in Oct 2023

10/10 Excellent

Barrie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We stayed for a week and were made very welcome. The room was clean and comfortable and the air-conditioning efficient, keeping the room cool. Staff were all friendly and helpful, especially Nikki who always made us feel that all guests are important and special.
Stayed 7 nights in Sep 2023

10/10 Excellent

elaine

Liked: Cleanliness, room comfort
Stayed 1 night in Apr 2023
Response from Voula on Apr 30, 2023
Thank you for your feedback!

10/10 Excellent

Daniela

Travelled with family
Liked: Cleanliness, room comfort
A gem in Rethymno
A fantastic stay in a beautiful hotel in the old town. The staff was amazing - friendly and so helpful. The beds were super comfortable and the pool and roof terrace are an extra bonus. I would highly recommend it.
Stayed 2 nights in Apr 2023
Response from Voula on Apr 10, 2023
Dear Daniela, Thank you for your feedback. We will meet you again in your next visit in Rethymno.

6/10 Okay

Constantine

Travelled with partner
Disliked: Amenities
Not as advertised. No laundry as advertised.
Stayed 2 nights in Oct 2022

10/10 Excellent

Sian Elisabeth

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was a wonderful hotel in the absolute best place near the castle the sea ,restaurants everywhere - kitchen needs updating but who wants to cook with 351 restaurants to choose from xx
Stayed 10 nights in Sep 2022

10/10 Excellent

Jeffrey

Stayed 3 nights in May 2022

10/10 Excellent

Danièle

Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2021
Response from Palazzo Vecchio on Sep 3, 2021
Thank you for satying with us! Personal and managment say thank you.

10/10 Excellent

Verified traveller

Liked: Cleanliness
Stayed 1 night in Oct 2020
Response from Palazzo Vecchio on Oct 4, 2020
Hotel staff and management day thank you for taking the time and rate us. Looking forward to welcome you again!

10/10 Excellent

Anne

Travelled with partner
Liked: Cleanliness, amenities
Very helpful and attentive staff, lovely breakfast spread, comfortable and spacious room and great location right next to the Fortress.
Stayed 1 night in Aug 2020
Response from Palazzo Vecchio on Aug 26, 2020
Dear Anne. Staff and management say thank you for your kind words. We are very happy, that you enjoyed your stay with us. Looking forward to welcome you again!

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warm welcome
A very warm welcome from the manager on arrival. The room was large with a fridge. The breakfast was very good. The location was excellent right by the old quarter. The car park was excellent and we left our car there the following morning after checkout which was handy. We were sorry only had one night there.
Stayed 1 night in Oct 2019
Response from Palazzo Vecchio on Oct 15, 2019
Dear Pamela, thank for your kind words. Staff and management say thank you.! Looking forward to welcome some another time! Best regards Angela

8/10 Good

Rosemarie

Liked: Cleanliness, staff & service, room comfort
Crete Travels
Overpriced compared to other accommodation stayed at during our travels across Crete. Breakfast was poor. It could be a H&S issue with going up 2 flights of stairs from the small courtyard pool to the sun terrace. Water coming up the floor waste when bath water left out.
Stayed 2 nights in Aug 2019
Response from PV on Sep 22, 2019
Dear Rosemarie, Thank you for taking the time to evaluate us! We assure you that all our facilities are completely safe and comply with the current H&S standards. We hope that you will visit us in the future for more than 2 nights and get to know us better.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Loved the courtyard & breakfast. Staff was incredibly helpful!
Stayed 1 night in Jul 2019
Response from Palazzo Vecchio on Aug 3, 2019
Thank you for your kind words! Staff and management say thank you. We will be very happy to welcome you again at Palazzo Vecchio.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location walking distance to the old town which by the way was it amazing surprise. We sort of discovered this place by accident and it became one of our favorites in all of Greece
Stayed 1 night in Jun 2019
Response from Palazzo Vecchio on Jul 3, 2019
Thank you for staying at Palazzo Vecchio! Looking forward to welcome you again ....

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'm sorry but we couldn't fault the hotel. Location fabulous. Easy walk into the old town or port or either.
Stayed 14 nights in Jun 2019
Response from Palazzo Vecchio on Jul 1, 2019
Thank you for this nice review! Staff and management say thank you!!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great location, big comfortable bed , good breakfast, super-clean
Stayed 1 night in Jun 2019
Response from Palazzo Vecchio on Jul 1, 2019
Thank you for your kind words from staff and management!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Oct 2018

8/10 Good

Frank, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Under the castle walls in Rethymnon.
Under the castle walls in Rethymnon, ideal position to dump car and head out to many of the eateries and shops, the Palazzo Vecchio is a small quiet hotel with nice friendly staff.
Stayed 14 nights in Sep 2018

10/10 Excellent

Nigel, Warwick, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel in a great location
A very nice hotel located a short walk from the centre of the old town with lots of restaurants. Staff were friendly and helpful. Beware the ground floor rooms around the courtyard if you like a morning lie in. They can be noisy with people taking early breakfast in the courtyard.
Stayed 4 nights in Sep 2018

8/10 Good

Lisa

Liked: Cleanliness, staff & service, room comfort
Perfection location but rooms need a facelift
Very nice hotel, though it's showing it's age. The staff was extremely friendly, the breakfast was lovely and the location was ideal. That said, the hotel room itself needs some TLC and updating for sure.
Stayed 3 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy Bolthole is Crete Island Treasure
What a little gem the Palazzo Vecchio hotel is, tucked away in a quiet, tranquil corner of the historic Old Town. It’s boutique size belies it’s classy, intimate atmosphere and the friendly dedicated staff provided an excellent service during my stay. Full marks from me!
Stayed 7 nights in Jul 2018
Response from Palazzo Vecchio on Jul 20, 2018
THANK YOU !!! Thank you for your kind words ..... We like to welcome you again, to another pleasant stay.

10/10 Excellent

John&Sheileagh, Cheshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gem of a place to stay.
We don’t often write reviews, but felt we had to because it is such a gem of a place to stay. A renovated, authentic building - not just any old boring hotel. Reasonably priced. Located just on the edge of the Old Town - perfect for evening strolls out to the many quality restaurants, shops and bars through idyllic alleyways, shaded by overhanging flora. Short walk to the bus station and a pleasant twenty minutes to the sandy beaches. The staff were absolutely lovely and the rooms kept beautifully throughout our stay. Relaxing to eat breakfasts in the cosy courtyard around the marble plunge pool. A good centre to take a ferry across to Santorini for the day and visit Heraklion, Prevali and Arcadi monasteries.
Stayed 11 nights in Jun 2018
Response from Boris, Reception on Jul 11, 2018
Dear John and Sheileagh, Thank you so much for staying with us and for the nice words! We will be happy to host you anytime in the future again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet retreat with old town charm
We were made most welcome by all the staff members who were friendly, helpful and keen to assist with local information. We thoroughly enjoyed our stay and felt very much at home
Stayed 7 nights in Jun 2018
Response from Reception on Jul 10, 2018
Thank you for staying with us and taking the time to review us! We are looking forward to see you in the future. Warm regards, Boris

10/10 Excellent

lina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean room, nice stuff, great location.
Stayed 1 night in Jun 2018
Response from Palazzo Vecchio on Jun 28, 2018
Thank you for your kind words. We like very much to welcome you again! Thanks

10/10 Excellent

Joseph, NEW York City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best!
Second time we've stayed here. Rethymon is our favorite town in Crete, Palazzo is the only place to stay for us. Angela is a great hostess!
Stayed 4 nights in Apr 2018
Response from Palazzo Vecchio on Jun 20, 2018
Dear Joseph, it was nice to having you back again. Thank you for your friendly words. Looking forward to welcome you again.

10/10 Excellent

Shaundra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Palazzo Vecchio on Jun 20, 2018
Thank you ! Looking forward to welcome you again!

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Very friendly staff, lovely building in great location, excellent breakfast, hope to return
Response from Palazzo Vecchio on Jun 20, 2018
Dear Valerie, thank you for your kind words. We like very much to welcome you again at Palazzo Vecchio!!

8/10 Good

David

Liked: Cleanliness, staff & service
Good enough
Good 3 star level hotel. Does the basics well. Don’t expect too much gloss though -rooms are clean and adequate but a bit tired, ‘queen’ bed two singles pulled together, breakfast is average. That said, very friendly staff, pleasant courtyard and terrace, walkable to the old town and fortress. Price point for a room is about right overall.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WONderful staff and well located.
Courteous staff that was very helpful. Beautiful couryard pool. Immaculate.
Stayed 2 nights in Apr 2018

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2017

10/10 Excellent

Jan, Surrey UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Holiday
On the edge of Old Town but within 8 min walk to sea front, good restaurants near by that are not as noisy as the ones in the town Hotel staff could not do enough for young were very informative.On Tuesdays and Saturdays in season you can get the boat to Santorini for a day trip long day but you wouldn't. need more than a day there.
Stayed 8 nights in Oct 2017

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Some of the rooms are noisy, but the hotel staff was very nice and changed our room to a larger, quiet room.
Stayed 2 nights in Oct 2017

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb deal
Great stay! Wonderful, friendly staff, impeccably clean, comfortable bed and in a great party of town, the old city. Walking distance to restaurants and shopping. Parking lot across the street. Great continental breakfast.
Stayed 1 night in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Good location with breakfast
Hotel room bathroom needs some updating but bed was very comfortable. Could use some softer pillows. Breakfast buffet was good in the morning. Parking was great to have.
Stayed 3 nights in Sep 2017

10/10 Excellent

Anna & Roman, Toronto, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in old town very close to Fortezza; very welcoming, kind, helpful owner and personnel; spacious, comfortable, and air-conditioned room; yummy breakfast with a variety of food, fresh fruits, fresh pastry and perfect coffee every morning; no problem WI-FI for 4 devices simultaneously; your own parking spot right across the entrance. It felt like home right away and made our time in Rethymno precious and unforgettable.
Stayed 8 nights in Aug 2017

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and accommodation. Staff were very helpful and nice!
Stayed 3 nights in May 2017

10/10 Excellent

Janet and Peter, Toronto, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent and helpful staff. Convenient location and parking. Nice size - not too big so the staff gets to know you. Nice breakfast in the courtyard.

10/10 Excellent

Boudewijn, Belgium

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and friendly staff
Great location in the old city center adjacent to the old Venetian Fortezza, with great private parking opposite the hotel. Very friendly staff . Very nice building , nice rooms and great breakfast ! Just ask in advance for the itinary to get to the hotel parking , as there are many oneway streets .

8/10 Good

Calum, London

Liked: Cleanliness, staff & service, property conditions & facilities
Attractive small hotel
Hotel in good location with large carpark. Very pleasant courtyard with pool - bit small to swim in... Room was described as a suite but bedroom and bathroom were very small. Hotel has sunbathing area on roof as well. Breakfast was good - pleasant to take into courtyard.

8/10 Good

Aline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Like apartments
We really liked to stayed at this hotel. It doesn't have many rooms what make more private the area and they are like apartments with kitchen and dinner table. All people are friendly, decoration are beautiful, room is big and it is very well located.

10/10 Excellent

Lindsay, U.K.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable 2 week stay.

8/10 Good

Peter, Winchester, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel in the old town
This is a good hotel: very friendly staff, comfortable rooms with good beds, very clean and well maintained. Good wifi. The location is superb: right in the old town, just below the fortress. It is very quiet at night but close to lots of excellent restaurants and shops.

10/10 Excellent

Lyn, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Old Town with parking directly opposite
Fantastic renovated mansion with a small bar, lovely courtyard with a little pool, friendly service all within walking distance to the old town.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Comfy & quaint hotel near the fort
Very smooth check in and friendly hotel staff. Rooms are nice and quite spacious but with a strong smell of drains in the bathroom and the aircon very poor.

8/10 Good

Annie, Perth, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly hotel once found
Lovely stay nice and quiet. A little bit difficult to find initially especially by car but once found it all fell into place. The owner was fantastic and went out of her way to make you welcome. Nothing was too much trouble. Lovely little courtyard to have breakfast or just sit quietly and relax. We only had one night so didnt get to explore a lot of the town but certainly gave it our best shot.

10/10 Excellent

Jacov, Kfar Sava

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in Rethimno
Welcome drink and explanations, free wifi and free parking in own parking lot.
Response from General Manager on Sep 10, 2016
Thank you for staying with us. We work hard so our customers remain satisfied with us, and we greatly appreciate your feedback!