Bonjour Sarah !Thank you for your feedback! We're glad to hear that the rest of your experience was amazing despite the difficulties during check-in. Your suggestion about adding a rug in the loft to help keep the chill of winter away is appreciated. We'll definitely take that into consideration for future improvements. If you could kindly reach out to us via our general phone number or email, we'd like to understand more about what happened during your check-in to ensure a smoother experience for our guests in the future. We look forward to hearing from you!

Bonjour Donna,Wow, thank you for a great review! We are so happy to hear you had a great experience at Les Lofts du Trésor. Consider the Lofts as your home away from home!

Bonjour Serena, We are sorry to hear your stay did not meet your expectations. At Les Lofts Vieux-Québec, we are proud to offer a unique alternative to traditional hotels. Your loft was located in a historic building in the heart of Old Québec, there can sometimes be noise that trickles in. We are sorry if that was disruptive for you. We have 21 other establishments, with over 200 lofts across the city, many of which are located outside of the hustle of the Old City. Again, we sincerely apologize for any part of your stay that was not up to standard. Please reach out to us if you have any further comments or concerns about your stay.

We are thrilled to hear you enjoyed your stay with us! Our Lofts du Trésor truly have an unbeatable location.We hope to have the pleasure of hosting you an your loved ones again soon!

Bonjour, We are glad to hear you enjoyed your stay!See you next time!

Bonjour, Nous nous réjouissons d'apprendre que vous avez passé un agréable séjour parmi nous.À la prochaine!

We are so happy to hear you enjoyed your stay with us! Our Lofts du Trésor have a truly unbeatable location. We appreaciate you taking the time to leave us such a kind comment.We hope to have the pleasure of hosting you again soon!

Bonjour, Merci pour vos commentaires. Nous sommes ravis que vous ailliez apprécié votre séjour et prenons vos commentaires en considérations en tentant d'améliorer notre expérience client. Au plaisir de vous revoir dans l'un de nos 20 établissements dans la ville de Québec ! Ariane - L'équipe des Lofts

Bonjour, Merci pour vos commentaires. Nous sommes ravis que vous ailliez apprécié votre séjour et prenons vos commentaires en considérations en tentant d'améliorer notre expérience client. Au plaisir de vous revoir dans l'un de nos 20 établissements dans la ville de Québec ! Ariane - L'équipe des Lofts

Dear Candace,We're thrilled to hear that you had an excellent stay! If you have any specific feedback or highlights from your experience, feel free to share. We look forward to welcoming you back in the future.Best regards,Lofts Vieux Québec

Chère Annie,Merci infiniment pour votre note parfaite de 10/10 ! Nous sommes ravis que votre séjour ait été à la hauteur de vos attentes. Si vous avez des commentaires spécifiques que vous aimeriez partager, n'hésitez pas. Nous espérons vous accueillir à nouveau bientôt.Bien à vous,

Hi Catherine,We are very sorry that you had a bad experience with us.We will try to have better equipment for the kitchen.Unfortunately, we dot have our own parking.Thank you

Dear Guest,Thank you for your wonderful review! We are thrilled to hear that you enjoyed your stay at our lofts and that you found them beautiful.We truly appreciate your kind words and look forward to welcoming you back for another memorable stay in the future.Warm regards,

Hi Kathy, Thank you for this comment.We are happy you liked your loft!

Dear Cory,Thank you for your wonderful 5/5 rating! We're thrilled you enjoyed your stay right in the heart of the old city. It was our pleasure hosting you, and we hope to welcome you back soon to explore more of this treasure of a town.Best regards,

Dear guest, thank you very much for visiting our lofts! We are happy that you appreciated our loft! We'll be happy to welcome you next time!

Dear guest, thank you very much for visiting our lofts! We are happy that you appreciated our loft! We'll be happy to welcome you next time!

Dear guest,Thank you for your wonderful review! We're thrilled to hear that you had an exceptional experience at our property. We look forward to welcoming you back in the future.Warm regards

We are grateful for your feedback and we can't wait to have you back with us!Kindly,Armand - LVQ

We're sorry to hear about your uncomfortable experience during your stay. It's disappointing that the AC and lack of fresh air in the bedrooms affected your sleep quality. We apologize for the host's lack of responsiveness and cooperation. Your feedback will be shared for improvement. We understand your frustration and regret that you had to find alternative accommodations. We appreciate your honesty and will strive to do better in the future.

Thank you for your fantastic feedback! We're delighted to hear that you had a great experience in our Loft du Tresor and that you loved the location right in the middle of the old city.We're glad that you enjoyed the proximity to the Old Port, Chateau Frontenac, and Notre Dame, making your stay even more enjoyable.We look forward to welcoming you back for another wonderful stay in the future. Kindly

Cher client, nous sommes désolés d'apprendre que vous n'avez pas apprécié votre séjour parmi nous. Nous accordons une grande importance à votre satisfaction et souhaiterions en savoir plus sur les aspects de votre expérience qui ne se sont pas déroulés comme prévu. Pourriez-vous nous fournir plus de détails sur les problèmes que vous avez rencontrés afin que nous puissions mieux comprendre et résoudre ces problèmes ? Merci de partager vos commentaires avec nous.

Hello, Thank you for your feedback! We're glad to hear that you love the location of our property. Your suggestion is valuable, and we will work on providing clearer instructions to help guests locate the property easily. We hope to welcome you back for another enjoyable stay. Thank you for choosing our property

Hello Gary,Thank you for your wonderful feedback! We're thrilled to hear that you loved the superb location of our property in Old QC. It's great to know that the studio T403 was spacious, airy, and comfortable for you and your companion. We take pride in offering new and well-appointed accommodations for our guests.Your kind words are truly appreciated, and we would be absolutely thrilled to have you rebook with us in the future. Thank you for choosing Les Lofts Du Trésor, and we can't wait to welcome you back!

Hello,It was a pleasure to have you stay with us at les Lofts du Trésor. Would it be possible to get more information about what was the highlight of your stay?Kindly,

Thank you and we hope you had a great stay! We wish to see you soon!Team LVQ

Dear guest,Thank you for taking the time to share your feedback about your recent stay with us. We are thrilled to hear that you enjoyed our central location and found our lofts to be so nice.Providing our guests with a great experience is our top priority, and we're glad that we met your expectations. Your satisfaction is truly rewarding to us.Thank you for choosing our establishment. We hope to have the pleasure of welcoming you back in the future for another enjoyable stay.Best regards,L'équipe des Lofts

Bonjour, Merci pour vos commentaires. Nous sommes ravis que vous ayez apprécié votre séjour et prenons vos commentaires en considérations en tentant d'améliorer notre expérience client. Au plaisir de vous revoir dans l'un de nos 20 établissements dans la ville de Québec ! Ariane - L'équipe des Lofts

Hello, Thank you for your comment. We are delighted to learn that you have enjoyed your stay with us. Note that we take your comment sincerely, as we strive to improve our customer experience. We are looking forward to welcome you again in one of our 18 locations in Quebec City! Ariane - The Lofts team

Hello, Thank you for your comment. We are delighted to learn that you have enjoyed your stay with us. Note that we take your comment sincerely, as we strive to improve our customer experience. We are looking forward to welcome you again in one of our 18 locations in Quebec City! Ariane - The Lofts team

Bonjour, Merci d'avoir visité notre établissement.

Bonjour Maryellen, Thank you kindly for visiting our establishment during your stay.

Dear Tracy,Thank you for choosing Les Lofts for your stay in Quebec City.We are sorry to hear that your stay was not as you would have wished. Please, note that we take your comment with great sincerity, as we strive to improve our customer experience. We hope that you will give us one last chance to welcome you back to one of our 18 Quebec City rentals in better conditions and prove why we are among the best accommodations in the city. Hope to see you very soon!

Thank you Dianne for this superb evaluation!See you soon!

Hello, Thank you for your comment. We are delighted to learn that you have enjoyed your stay with us. Note that we take your comment sincerely, as we strive to improve our customer experience. We are looking forward to welcome you again in one of our 18 locations in Quebec City!

Hi there! Thank you for this amazing review.Our team is happy to hear that you had a great stay with us.

Hello Tao, We are pleased to know you enjoyed staying at our location. Kind regards, L'équipe des LVQ.

Hi there , thank you for your review ! We are glad that you enjoyed your stay and looking forward seeing you again .

Thank you Anita for your amazing review! We are happy you enjoyed your stay at Les Lofts du Trésor!

Hi Mr. Neil, We are sorry that your stay did not go as planned. Don't hesitate to contact us to give us more details about your stay. Best wishes,

Hello, thank you for your comment. We are sorry that the loft was not up to your expectation. We will transfer your comment to the maintenance team so that they can have a look at the washing machine and the bathroom sink. We are sorry that there was no running water in your loft for the day, this is a unusual situation. We hope that you enjoyed Quebec City and we wish you safe travels.

Hi There, We are glad you enjoyed your stay at les Lofts. Looking forward seeing you again.