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Reviews of Le Sivory by Portblue Boutique

4.5 out of 5
Le Sivory by Portblue Boutique
Playa Sivory Uvero Alto, Punta Cana, La Altagracia

Reviews

9.0

Wonderful

Rating 10 - Excellent. 128 out of 191 reviews" "
Rating 8 - Good. 39 out of 191 reviews" "
Rating 6 - Okay. 13 out of 191 reviews" "
Rating 4 - Poor. 8 out of 191 reviews" "
Rating 2 - Terrible. 3 out of 191 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

8/10 Good

AnnaS, Norton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really loved this property. It is the last hotel/resort at the end of the road so it is super quiet. It was small, so no large crowds. The pool deck was full everyday but the pool was a little cold the last week of February so very few people used it. Pros: good service, food was decent (especially if you tipped the cook), huge rooms, huge bathrooms, great hot water/water pressure, clean resort. Very very very very quiet. Interesting nightly entertainment. Cons: Very hard to get reservations at the 2 "specialty" restuarants. The one near the pool we didn't really enjoy. We did enjoy the asian by the front desk but didn't get in until the last night of our stay so there was no opportunity to have it a 2nd time. THE SAND FLEAS/FLIES (read more below) Interesting things to note: 1. There is no music by the pool, the only music was at night (about 5/7 nights) by the front desk they had performers of different instruments. This resort is eerily quiet, even with about 100 guests there. 2. The sand flies/fleas are NO JOKE- we have been many different places and even other places in the DR and I've never been bit. I got bit so badly all over my body that we only attempted the beach twice. The resort provides bug spray and the first day I was so hungry I skipped it before we ate and the waiter had to go get me a bottle mid-meal. I got so itchy that the calamine lotion we bought at the sundries store did nothing. Had to resort to rubbing toothpaste on them for relief.
Stayed 6 nights in Feb 2020

10/10 Excellent

Ken, Evanston, IL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The limited number of units (56) was a great size for us; not too big, not too small. Staff was very accomodating to our special needs.
Stayed 8 nights in Mar 2020
Response from Y.L Management on Mar 30, 2020
Dear Ken Thank you very much for taking the time to share your experience with us. Also, for choosing our Le Sivory Punta Cana, it has been an honor to welcome you. Feedback from our guests is always useful to us as we continue in our endeavor to provide a level of service and personalized experience that is second to none. It is so heartening to learn that you had enjoyed such a memorable stay with us. Words are not enough to express the thankfulness we feel when reading your review, your lines are so motivating and will encourage every one of us to keep doing a excellent job in order to make other to experience what they really expect. We certainly look forward to your return in the near future! Warm regards,

8/10 Good

Tracey, Portland, Oregon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff made this place great. It is quiet, remote, and very beautiful. The room was very comfortable.
Stayed 7 nights in Mar 2020
Response from SB on Mar 20, 2020
Dear Tracey, We would like to thank you for letting us know your thoughts following your stay at the Hotel Le Sivory Punta Cana, we are always grateful to receive your opinions. Please be sure that we will share your kind comments with all the Team, and recognize them for delivering a great experience to you. The Management of the Hotel Le Sivory Punta Cana and all the staff always strive to offer the best possible quality of holidays and service and we are pleased to hear that you enjoyed your holiday. Thank you once again for taking the time to write to us. We hope to see you again in our hotel, as your loyalty is of great importance to us. Yours sincerely,

6/10 Okay

KK, Boston

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There is a lot of good and bad to say about this property. First of all the good, the rooms are wonderful. They are huge, about 700 ft.², with beautiful comfortable beds, a double shower, two couches. Just very roomy and nice. As far as the rest resort, it definitely needs some work. The level of cleanliness was lacking. From dirty towels piled up at the pool, to plastic cups of half full drinks left everywhere, it needed a little more attention to detail. The staff, for the most part, were friendly and efficient. But housekeeping was subpar. Dirty hand towels that I had thrown on the floor, indicating they needed to be changed, were picked up and folded and put back. The tub looks like it hasn’t seen a good scrubbing in a while. Since this is an all inclusive, I can’t say that you should expect five-star food. This was more like two star food. Nice fresh salads and eggs for breakfast. But the fruit looked old. Dinner buffet seemed to be recycled from the night before. Not very appetizing. The resort could be really beautiful. Right on the beach etc etc. But everything was just a little shabby and needed a good wipe down.
Stayed 4 nights in Mar 2020
Response from Y.L Management on Mar 30, 2020
Dear KK I assure you that the circumstances you described are not typical with the high standards that we strive to provide. We take pride in creating memorable experiences for our guests and in order to do so we focus on following the highest standards of quality and service.First and foremost, we would like to thank you for taking the time to write this review. On behalf of all the staff and the management from Le Sivory, we extend our sincerest apologies for not exceeding your expectations. Being our gastronomic offer one of our main attractions, as all the TA readers can easily read, in mainly all of the reviews since the re-opening of the hotel this last Dec ´17, your words are really sad to read. Nevertheless, we do understand that it is always difficult to accomplish a 100% of the gastronomic tastes of our guests, but we always arrive to a very good level of satisfaction in this area. Kind Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was looking for peace and quiet after a stressful work season...Le Sivory was perfect! I was impressed that my room was all ready when I arrived early. I love the layout of the suites, which gave me an amazing oceanfront view. The staff are kind and attentive. The security on premises contributed to my feeling very safe as a single female traveller. I love that chairs, loungers, and daybeds are available at each of the buildings, so there was plenty of seating for the beach dwellers. Some reviews talk about the lack of food options. While it's true that the buffets did not engage in vast quantities like other resorts, the options were more than adequate and tasty, too. The scallop ceviche and strawberry mango cake are phenomenal! I actually did prefer the buffet over the Japanese and Mediterranean restaurants. My one criticism is that after a couple of rain storms, the grounds crew were not very quick to remove the huge amounts of seaweed and accumulated trash from the beach. The poor fellow who raked the piles together did a great job, but the piles were not picked up even the day after. Overall, if you are looking for a place to unwind, I highly recommend Le Sivory and will definitely be returning in the future!
Stayed 4 nights in Mar 2020
Response from SB on Mar 20, 2020
We would like to thank you for letting us know your thoughts following your stay at the Hotel Le Sivory Punta Cana, we are always grateful to receive your opinions. Please be sure that we will share your kind comments with all the Team, and recognize them for delivering a great experience to you. The Management of the Hotel Le Sivory Punta Cana and all the staff always strive to offer the best possible quality of holidays and service and we are pleased to hear that you enjoyed your holiday. Thank you once again for taking the time to write to us. We hope to see you again in our hotel, as your loyalty is of great importance to us. Yours sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
I loved the relaxing atmosphere created. Some Jazz could go a long way, although. Very polite staff.
Stayed 4 nights in Mar 2020
Response from SB on Mar 8, 2020
Wow! What a wonderful review, we truly appreciate your business and your trust in us. We are very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future. Feedback from our guests is always useful to us as we continue in our endeavor to provide a level of service and personalized experience that is second to none. It is so heartening to learn that you had enjoyed such a memorable stay with us. We are sincerely looking forward to the pleasure of welcoming you again in our hidden paradise, and assure you that you will enjoy even superior services and facilities on your next visit. Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Feb 2020
Response from SB on Mar 8, 2020
Thank you!

10/10 Excellent

Bijoy, Bolivia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent place. Very quiet. Beach is not crowded, there is always beds available. Staff very friendly
Stayed 6 nights in Feb 2020
Response from SB on Mar 20, 2020
Dear Bijoy, Thank you for choosing such us for your vacation and for your review. We love to know that you had a great vacation with us, and that we could exceed your expectations with our concept, facilities and service. Comments like yours are our best reward, and we are sure all our staff will be happy to get your kind feedback. Please be sure that we will share your kind comments with all the Team, and recognize them for delivering a great experience to you. Le Sivory Punta Cana is your home, and we look forward to welcoming you back anytime. Sunny regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are a traveler who shuns the big all-inclusive party resorts, then you will love Le Sivory. This boutique, all inclusive hotel only has 55 rooms and there are ample places within the resort property to stake out your own private spaces. Resort guests are cordial with each other, but respect one another's privacy. Low key, laid back, excellent attentive service that makes you feel really pampered. For my husband and I, this resort was perfect in every way. Currently, it is far away from the bustle of the main Punta Cana strip. In fact, it is the last resort in the Punta Cana area.
Stayed 6 nights in Feb 2020
Response from SB on Mar 4, 2020
Wow! What a wonderful review, we truly appreciate your business and your trust in us. We are very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future. Feedback from our guests is always useful to us as we continue in our endeavor to provide a level of service and personalized experience that is second to none. It is so heartening to learn that you had enjoyed such a memorable stay with us. We are sincerely looking forward to the pleasure of welcoming you again in our hidden paradise, and assure you that you will enjoy even superior services and facilities on your next visit. Sincerely,

10/10 Excellent

LG101, Toronto, Canada

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the size of the property with only 55 rooms it was an incredibly relaxing place to stay. The staff were wonderful and friendly, the pool and beach were wonderful and the food was pretty good. The gym is a bit small and way to warm and we found the deserts and red wine option a bit disappointing. All is all we will be going back as it is our kind of vacation
Stayed 5 nights in Feb 2020
Response from SB on Feb 25, 2020
Dear LG101, Thank you for choosing such us for your vacation and for your review. We love to know that you had a great vacation with us, and that we could exceed your expectations with our concept, facilities and service. Comments like yours are our best reward, and we are sure all our staff will be happy to get your kind feedback. Le Sivory Punta Cana is your home, and we look forward to welcoming you back anytime. Sunny regards,

6/10 Okay

Sandy, Dassel mn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We ended up having sand mite bites all over from the beach. It's beautiful there and they go out of their way to help you except for one staff, javier. He was not friendly at all.
Stayed 4 nights in Feb 2020
Response from SB on Feb 25, 2020
Dear Sandy, Thank you very much for taking the time to share your experience with us. Also, for choosing our Le Sivory Punta Cana, it has been an honor to welcome you. Feedback from our guests is always useful to us as we continue in our endeavor to provide a level of service and personalized experience that is second to none. Words are not enough to express the thankfulness we feel when reading your review, your lines are so motivating and will encourage every one of us to keep doing a excellent job in order to make other to experience what they really expect. We certainly look forward to your return in the near future! Warm regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2020
Response from SB on Feb 22, 2020
Thank you

8/10 Good

Derek&JessH, East Angus, Qc

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Liked having a view of the ocean, not overcrowded, relaxed atmosphere. Did not like that the bars claimed to include top shelf alcohol (I.e. Bombay Sapphire gin) but what was being served from a Bombay bottle was evidently not Bombay gin. I don’t ind drinking local alcohol, but don’t give it to me and tell me it’s something else, and don’t charge like you are selling top shelf stuff when you definitely are not. Did not like that the hotel was starting to look tired overall - hedges and grass untrimmed, excessive noise and odor in one of the restaurants (OMI). Did not like that the nightly entertainment was loud to the point that you couldn’t carry on a conversation, and nothing was done to change it even though several guests asked about it.
Stayed 6 nights in Feb 2020
Response from SB on Feb 25, 2020
Dear Derek&JessH, Thank you for reviewing our resort. Feedback from our guests are always useful to us as we continue in our endeavor to provide a level of service and personalized experience that is second to none. It is so heartening to learn that you had enjoyed such a memorable stay with us. We will review in detail your remarks about our bar service and restaurant option with our Team and work to prevent similar reports from our future guests. We are sincerely looking forward to the pleasure of welcoming you again in our hidden paradise, and assure you that you will enjoy even superior services and facilities on your next visit. Kind Regards,

2/10 Terrible

MikeR, Phila. Pa

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The best part is the beach, its absolutely amazing. The resort is very small and very quiet. Would think that would translate to high quality but it doesn't. The wait staff and bartenders were nice but the food wasn't that good and the drinks were worse. The thing that really turned me off of the resort is someone was able to get into my safe in the room and take a large amount of money. The people at the desk basically said I was lying. Talking to some of the staff said that its happened a few times before but the desk staff said that was true. Totally disappointed
Stayed 5 nights in Jan 2020
Response from YL Management on Mar 30, 2020
Dear Mike Warm Greetings from Le Sivory Punta Canal! We are pleased to read that some parts of your stay were fine and to your satisfaction, including of being impressed by our hotel and team members. In regards to your main point raised on your review, believing that your money, were stolen from your safe deposit box, finds me really saddened, as we have never had any incident like this before. Prior commenting on this point raised, I would like to mention here that nearly 9 out of 10 guests, rate our hotel; Le Sivory Punta Cana with very good and excellent reviews and always highlighting the friendliness, helpfulness and how careful our team members are and how hard they work to ensure that our guests have an enjoyable and memorable stay – and this refers to all of our hotel departments. It is therefore with great skepticism and sadness that I have read the comments posted above referring to some of our departments and our team members. We really appreciate every comment made by our guests however it appears that your comments made, do not do justice to our hotel, especially for the particular incident that I recall. Coming into commenting to your main led down point expressed in your review, kindly note the following with regards to the incident with believed money stolen. As I was informed further to your review but also whilst you were here with accompanied in our hotel, and when you reported this to our Management Team, our Reception Manager who was the Duty Manager on the day you have mentioned, our Executive Housekeeper have gone beyond their duties in order to thoroughly investigate and assist in every possible way. With every respect, allow me to remind you that from the moment that you claimed of being stolen from your room safe deposit box, we have proceeded into the below steps while you were here at the resort: • Done a room lock interrogation report on which nothing suspicious was found or anything to imply that someone could have possibly enter your room at anytime for no apparent reason either to clean/inspect or fix something. This was fully conveyed to both of you directly Reception; our Executive Housekeeper in the presence of our Secutirty Manager. • Further to your initial recommend you report to the Police into the hotel, to whom afterwards you have refused from what I was informed,to follor your claim and placed a report. Furthermore, as you were also stating on your review that our in-room safe deposit boxes can be override, by just pressing reset and then 000 and then any of them could be open, please allow me to strongly disagree on this. I have made a further examination both with our Chief Engineer and our Guest Relations Manager, both in the room in which you stayed in as well as in other hotel rooms, and there is no possibility that any of these could open if there is already a set password on the safe box, which always requires a 4-digit code and not a 3-digit code as you mentioned on your review (000

10/10 Excellent

O.D, Westchester, NY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
BEACH- was perfect! Soft sand, clean clear water (with no seaweed and moderate waves). ALSO, not crowded and the hotels beach chairs were great and conveinent! You can walk from the pool or room right onto the beach which was also great! POOL- was nice! Not a big pool but this resort is NOT a big crowded type of place so the pool size was perfect and also not over crowded! The staff was good about cleaning it every morning. ROOM- I had the Premium Ocean front which was EXACTLY what I was looking for. Had a balcony, king bed, and separate seating area (with two couches). Only thing I would have preferred (and I suggest that the hotel consider) are maybe have a few less palm trees. They blocked the ocean view alittle too much. FOOD- was decent (NOT anything special). I think the issue is that they are trying to please everybody and so the menus and options are mediocre and all over the place. They should focus on specific authentic Dominican food and maybe have a high end seafood option (since it’s on the ocean). Overall not bad. REASON I CHOOSE THIS PLACE- it seemed peaceful, beautiful, and less rowdy then most of the other places. THAT IS EXACTLY what it was. If you want loud music and a party vibe (there is nothing wrong with that) but this is not the place for that (which I appreciated). I would go back if I was to visit again!
Stayed 3 nights in Feb 2020
Response from SB on Feb 16, 2020
Dear O.D, We would like to thank you for letting us know your thoughts following your stay at the Hotel Le Sivory Punta Cana, we are always grateful to receive your opinions. Please be sure that we will share your kind comments with all the Team, and recognize them for delivering a great experience to you. The Management of the Hotel Le Sivory Punta Cana and all the staff always strive to offer the best possible quality of holidays and service and we are pleased to hear that you enjoyed your holiday. Thank you once again for taking the time to write to us. We hope to see you again in our hotel, as your loyalty is of great importance to us. Yours sincerely,

4/10 Poor

Stephen, Florida

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Far from anything. Staff not helpful although they were friendly. Needed a reservation for dinner although just a few restaurants and people at the place. Met some people who said there safe was robbed of $2500.00 and no police contacted and no “big deal” because evidently it happens there often.
Stayed 4 nights in Jan 2020
Response from YL Management on Mar 30, 2020
Dear slugps3, Warm Greetings from Le Sivory Punta Canal! We are pleased to read that some parts of your stay were fine and to your satisfaction, including of being impressed by our hotel and team members. In regards to your main point raised on your review, believing that your money, were stolen from your safe deposit box, finds me really saddened, as we have never had any incident like this before. Prior commenting on this point raised, I would like to mention here that nearly 9 out of 10 guests, rate our hotel; Le Sivory Punta Cana with very good and excellent reviews and always highlighting the friendliness, helpfulness and how careful our team members are and how hard they work to ensure that our guests have an enjoyable and memorable stay – and this refers to all of our hotel departments. It is therefore with great skepticism and sadness that I have read the comments posted above referring to some of our departments and our team members. We really appreciate every comment made by our guests however it appears that your comments made, do not do justice to our hotel, especially for the particular incident that I recall. Coming into commenting to your main led down point expressed in your review, kindly note the following with regards to the incident with believed money stolen. As I was informed further to your review but also whilst you were here with accompanied in our hotel, and when you reported this to our Management Team, our Reception Manager who was the Duty Manager on the day you have mentioned, our Executive Housekeeper have gone beyond their duties in order to thoroughly investigate and assist in every possible way. With every respect, allow me to remind you that from the moment that you claimed of being stolen from your room safe deposit box, we have proceeded into the below steps while you were here at the resort: • Done a room lock interrogation report on which nothing suspicious was found or anything to imply that someone could have possibly enter your room at anytime for no apparent reason either to clean/inspect or fix something. This was fully conveyed to both of you directly Reception; our Executive Housekeeper in the presence of our Secutirty Manager. • Further to your initial recommend you report to the Police into the hotel, to whom afterwards you have refused from what I was informed,to follor your claim and placed a report. Furthermore, as you were also stating on your review that our in-room safe deposit boxes can be override, by just pressing reset and then 000 and then any of them could be open, please allow me to strongly disagree on this. I have made a further examination both with our Chief Engineer and our Guest Relations Manager, both in the room in which you stayed in as well as in other hotel rooms, and there is no possibility that any of these could open if there is already a set password on the safe box, which always requires a 4-digit code and not a 3-digit code as you mentioned on your review

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed for 3 weeks at this resort over the New Year into January. The staff is fabulous! Great place to disconnect and relax. As a solo traveler, I felt 100% secure all the time. Security guards kept very good track of me. After reading the reviews and doing my research, then staying the length of time, I was pleasantly surprised that the age range of the guests were all the way from 18 to 100. I had a bit of issues with the bug bites. The resort does everything they can to help. If you are prone to bites be prepared. You are in the jungle so expect the bugs. Overall I was very happy with my stay and miss the staff already!!
Stayed 25 nights in Dec 2019
Response from SB on Jan 31, 2020
Thank you for choosing such us for your vacation and for your review. We love to know that you had a great vacation with us, and that we could exceed your expectations with our concept, facilities and service. Comments like yours are our best reward, and we are sure all our staff will be happy to get your kind feedback. Le Sivory Punta Cana is your home, and we look forward to welcoming you back anytime. Sunny regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were treated like royalty! We love the staff and everything about the place!
Stayed 5 nights in Jan 2020
Response from SB on Jan 26, 2020
Thank you for choosing such us for your vacation and for your review. We love to know that you had a great vacation with us, and that we could exceed your expectations with our concept, facilities and service. Comments like yours are our best reward, and we are sure all our staff will be happy to get your kind feedback. Le Sivory Punta Cana is your home, and we look forward to welcoming you back anytime. Sunny regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
SERVICE IS GREAT!!! the 2 Restaurants, not the buffets could be reworked fora few simpler items.
Stayed 7 nights in Jan 2020
Response from SB on Jan 26, 2020
Thank you for choosing such us for your vacation and for your review. We love to know that you had a great vacation with us, and that we could exceed your expectations with our concept, facilities and service. Comments like yours are our best reward, and we are sure all our staff will be happy to get your kind feedback. Le Sivory Punta Cana is your home, and we look forward to welcoming you back anytime. Sunny regards,

10/10 Excellent

Steve, New Jersey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, great service and relaxing atmosphere.
Stayed 4 nights in Jan 2020
Response from SB on Jan 26, 2020
Dear Steve, Thank you for choosing such us for your vacation and for your review. We love to know that you had a great vacation with us, and that we could exceed your expectations with our concept, facilities and service. Comments like yours are our best reward, and we are sure all our staff will be happy to get your kind feedback. Le Sivory Punta Cana is your home, and we look forward to welcoming you back anytime. Sunny regards,

10/10 Excellent

amanda.elaine, Grand Rapids, MI

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the staff and location. Truly relaxing place. They had live entertainment two of the nights I was there and I wish they had something like that every night.
Stayed 4 nights in Jan 2020
Response from SB on Jan 26, 2020
Dear amanda.elaine, Thank you very much for taking the time to share your experience with us. Also, for choosing our Le Sivory Punta Cana By PortBlue, it has been an honor to welcome you. Words are not enough to express the thankfulness we feel when reading your review, your lines are so motivating and will encourage every one of us to keep doing an excellent job in order to make other to experience what they really expect. We will make sure that your comments about our wonderful staff gets to every one of them. We certainly look forward to your return in the near future! Warm regards,

6/10 Okay

Sara, Cedar Rapids

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Liked the beach and the ocean. Did not like the lack of attention to details such as our patio door would not open, we had to call for towels once and call for more toilet paper. I prefer sit down service at meals. The main food service area was buffet which did not change from meal to meal. The two nicer restaurants only served with 24 h, reservations.
Stayed 8 nights in Jan 2020
Response from SB on Jan 19, 2020
Dear Sara, We really appreciate that you have taken the time to write this review with outstanding details about your stay. We assure you that all comments were read with the greatest interest; We guarantee that the negative problems reported do not represent the culture and tradition of service at our resort. We have reviewed your notes once again and would like to share with you the following: Accept our apologies because we couldn't meet your expectations with the gastronomic offer in some of our restaurants; Our Executive Chef works hard to make an extensive menu of luxury dishes and in almost all cases we can satisfy the tastes of our visitors. Your comment is very important to us and has been sent to the Department in charge. The satisfaction of our guests is one of our main priorities. To preserve the high quality service that distinguishes us, strict standards are established throughout the property, with the aim of offering the most relaxed holiday experience. Rest assured that your valuable comments have been passed on to the attention of property management, as we consider them an important tool to help us improve on a daily basis. On behalf of the entire staff and administration of Le Sivory Punta Cana, we kindly extend our sincere apologies for not exceeding your expectations. We kindly remind you that by offering your comments at home, it gives us the opportunity to meet you and immediately follow up on your important notes. We distinguish a personalized service for our size we like to always talk with all our guests and make them feel at home. We are even really happy that you enjoy the tranquility we offer. Receive our most cordial greetings. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2020
Response from SB on Jan 9, 2020
Thank you!

10/10 Excellent

JudyCrocenzi, Etters, PA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach wasn’t the best but it was cleaned of seaweed daily the best they could. The beach furniture was uncomfortable and needs to be replaced - had to spend most of the vacation at the pool. Need entertainment at least 3 times a week.Loved the Spa and the employees.
Stayed 5 nights in Oct 2019
Response from SB on Jan 10, 2020
Dear JudyCrocenzi, Thank you for reviewing our resort. Feedback from our guests are always useful to us as we continue in our endeavor to provide a level of service and personalized experience that is second to none. It is so heartening to learn that you had enjoyed such a memorable stay with us. We will review in detail your remarks about our beach furniture with our Team and work to prevent similar reports from our future guests. We are sincerely looking forward to the pleasure of welcoming you again in our hidden paradise, and assure you that you will enjoy even superior services and facilities on your next visit. Kind Regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That all areas and bars are closed by 11:00 pm This is an adults only facility; should provide adults entertaments and party the entire nights.
Stayed 2 nights in Dec 2019
Response from SB on Jan 10, 2020
Thank you very much for taking the time to share your experience with us. Also, for choosing our Le Sivory Punta Cana By PortBlue, it has been an honor to welcome you. Words are not enough to express the thankfulness we feel when reading your review, your lines are so motivating and will encourage every one of us to keep doing an excellent job in order to make other to experience what they really expect. We will make sure that your comments about our wonderful staff gets to every one of them. We certainly look forward to your return in the near future! Warm regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2019
Response from SB on Jan 7, 2020
Thank you!

10/10 Excellent

C.S., Chicago

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is definitely for those who wish to relax and enjoy some quiet time. We had a beach front room with a pool but never used the pool, however, I believe it was one of the best rooms on the resort. You can walk right from your room to the beach and it was fantastic. The staff was very nice and accommodating but we had a few reservation mix ups due to the language barrier and our room was not stocked with water everyday so we had to ask a few times before getting it stocked, but we are not uptight about things like this so it was not that big of a deal but I could see it was a problem for other guests on the property. We definitely came home relaxed and refreshed.
Stayed 4 nights in Dec 2019
Response from SB on Jan 6, 2020
Dear C.S., Thank you very much for taking the time to share your experience with us. Also, for choosing our Le Sivory Punta Cana By PortBlue, it has been an honor to welcome you. Words are not enough to express the thankfulness we feel when reading your review, your lines are so motivating and will encourage every one of us to keep doing an excellent job in order to make other to experience what they really expect. We will make sure that your comments about our wonderful staff gets to every one of them. We certainly look forward to your return in the near future! Warm regards,

8/10 Good

Rose, Houston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is on a lovely stretch of beach that is not interrupted with hotel after hotel. It feels very secluded and unbothered. We were at this property a year ago and we were glad to see that they have upgraded the chaise lounges that are on the beach to those that are much more comfortable. It is the staff that makes this place very special. They aim to please and unique in that they remember your special wants and needs.
Stayed 7 nights in Dec 2019
Response from SB on Jan 6, 2020
Dear Rose, We would like to thank you for letting us know your thoughts following your stay at the Hotel Le Sivory Punta Cana, we are always grateful to receive your opinions. Please be sure that we will share your kind comments with all the Team, and recognize them for delivering a great experience to you. The Management of the Hotel Le Sivory Punta Cana and all the staff always strive to offer the best possible quality of holidays and service and we are pleased to hear that you enjoyed your holiday. Thank you once again for taking the time to write to us. We hope to see you again in our hotel, as your loyalty is of great importance to us. Yours sincerely,

6/10 Okay

Verified traveller

Liked: Cleanliness
Average at best
We were completely eaten up by mosquitoes at this resort. Food was average and service was hit or miss. Only 3 sit down restaurants that required reservations even though the resort was not full.
Stayed 4 nights in Dec 2019
Response from SB on Jan 6, 2020
Thank you for reviewing our resort. Feedback from our guests are always useful to us as we continue in our endeavor to provide a level of service and personalized experience that is second to none. We will review in detail your remarks about our restaurant option with our Team and work to prevent similar reports from our future guests. We are sincerely looking forward to the pleasure of welcoming you again in our hidden paradise, and assure you that you will enjoy even superior services and facilities on your next visit. Kind Regards,

6/10 Okay

Verified traveller

Liked: Staff & service
Property layout has potential with the bungalow concept but foliage was lacking in the “yards/gardens.” Could have been the time of year.
Stayed 4 nights in Dec 2019
Response from SB on Jan 3, 2020
Thank you for reviewing our resort. Feedback from our guests are always useful to us as we continue in our endeavor to provide a level of service and personalized experience that is second to none. It is so heartening to learn that you had enjoyed such a memorable stay with us. We are sincerely looking forward to the pleasure of welcoming you again in our hidden paradise, and assure you that you will enjoy even superior services and facilities on your next visit. Kind Regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very relaxing and perfect stay at Le Sivory. The rooms are clean and big, all staff members are friendly and the food was very good. On Christmas Eve we enjoyed a special dinner, it was really delicious. During our stay they offered 2 yoga classes which I really enjoyed. The hotel area is very green and quiet. There are little flies and bugs that bite you but the hotel offers you free bug spray (basically everywhere, in your room, at the restaurants). We used it all the time we were outside and we got a few little bites but that's nothing that would keep me from booking this hotel. If you want to relax in a peaceful and beautiful area I can only recommend Le Sivory.
Stayed 6 nights in Dec 2019
Response from SB on Jan 3, 2020
Thank you very much for taking the time to share your experience with us. Also, for choosing our Le Sivory Punta Cana By PortBlue, it has been an honor to welcome you. Words are not enough to express the thankfulness we feel when reading your review, your lines are so motivating and will encourage every one of us to keep doing an excellent job in order to make other to experience what they really expect. We will make sure that your comments about our wonderful staff gets to every one of them. We certainly look forward to your return in the near future! Warm regards,

10/10 Excellent

Verified traveller

Stayed 6 nights in Dec 2019
Response from SB on Dec 29, 2019
Thank you!

8/10 Good

Frederik, Stow, Ohio

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
This property is very (too!) smoker friendly. They allow people to smoke at any outside area, which is most everywhere. I had not expected that. Also, they use plastic straws in everything, some of which are directly on the beach. Other than that, the staff is friendly, the food is delicious, the rooms are spacious. We had a jacuzi on our patio, but I wish there was more privacy for that. Note that this resort is tiny (55 units) so it will never feel really busy. Also, it is the absolute most northern resort of Punta Cana. The national park is right to the north of you. That's nice, but a lot of mosquitoes live in that park. However, the staff do aggressively spray in morning & evening, but every guest (there were 40 or so when we were there) had visible mosquito bites. I counted my bites and had 27 on my legs alone in the 5 days we were there (during December 2019)
Stayed 5 nights in Dec 2019
Response from SB on Jan 31, 2020
Thank you very much for taking the time to share your experience with us. In addition, by choosing our Le Sivory Punta Cana for PortBlue for your stay, it has been an honor to welcome you. The satisfaction of our guests is one of our main priorities. To preserve the high quality service that distinguishes us, strict standards are established throughout the property, with the aim of offering the most relaxed holiday experience. Rest assured that your valuable comments have been passed on to the attention of property management, as we consider them an important tool to help us improve on a daily basis. On behalf of the entire staff and administration of Le Sivory Punta Cana, we kindly extend our sincere apologies for not exceeding your expectations. We kindly remind you that we did verify the case reported immediately meet you follow up your important notes. We would like to inform you, that our straws are eco friendly. We distinguish a personalized service for our size we like to always talk with all our guests and make them feel at home. We are even really happy that you enjoy the tranquility we offer. Receive our most cordial greetings,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is an ideal place for those who want to explore the wild but beatiful nature of Punta Cana. The hotel's area is small but very green. This is not the place for those who want to have parties and entertainment, but is perfect for those who wants to rest in a calm place with not many people around. The staff is also amazing.
Stayed 7 nights in Dec 2019
Response from SB on Dec 15, 2019
Thank you very much for taking the time to share your experience with us. Also, for choosing our Le Sivory Punta Cana, it has been an honor to welcome you. Feedback from our guests is always useful to us as we continue in our endeavor to provide a level of service and personalized experience that is second to none. It is so heartening to learn that you had enjoyed such a memorable stay with us. Words are not enough to express the thankfulness we feel when reading your review, your lines are so motivating and will encourage every one of us to keep doing a excellent job in order to make other to experience what they really expect. We certainly look forward to your return in the near future! Warm regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Good remote location, but some renovations needed according to new 21 century requirements
Stayed 7 nights in Dec 2019
Response from SB on Dec 14, 2019
Thank you very much for taking the time to share your experience with us. Also, for choosing our Le Sivory Punta Cana, it has been an honor to welcome you. Feedback from our guests is always useful to us as we continue in our endeavor to provide a level of service and personalized experience that is second to none. It is so heartening to learn that you had enjoyed such a memorable stay with us. Words are not enough to express the thankfulness we feel when reading your review, your lines are so motivating and will encourage every one of us to keep doing a excellent job in order to make other to experience what they really expect. We certainly look forward to your return in the near future! Warm regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very secluded property, great beach, great service, room was large and extremely clean. Service and staff are excellent.
Stayed 5 nights in Dec 2019
Response from SB on Dec 10, 2019
Wow! What a wonderful review, we truly appreciate your business and your trust in us. We are very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future. Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2019
Response from SB on Dec 2, 2019
Thank you! :)

10/10 Excellent

R, Waterloo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, nice people, beautiful beach, excellent food, everything is so close, nice restaurants.
Stayed 6 nights in Nov 2019
Response from SB on Nov 19, 2019
Dear R, Thank you for choosing such us for your vacation and for your review. We love to know that you had a great vacation with us, and that we could exceed your expectations with our concept, facilities and service. Comments like yours are our best reward, and we are sure all our staff will be happy to get your kind feedback. Le Sivory Punta Cana is your home, and we look forward to welcoming you back anytime. Sunny regards,

10/10 Excellent

Gary, Burlington Ontario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very private and quiet. Excellent service and never needed my wallet. Food was great and the bar was always open
Stayed 3 nights in Nov 2019
Response from SB on Nov 8, 2019
Dear Gary, Thank you for choosing such us for your vacation and for your review. We love to know that you had a great vacation with us, and that we could exceed your expectations with our concept, facilities and service. Comments like yours are our best reward, and we are sure all our staff will be happy to get your kind feedback. Le Sivory Punta Cana is your home, and we look forward to welcoming you back anytime. Sunny regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Oct 2019
Response from SB on Oct 28, 2019
Thank you!

10/10 Excellent

Judith, New Jersey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean, relaxing, total oasis. I requested traditional Dominican food at one of at la carte restaurant and they made me the dish. They went out their way for me. Loved that about them.
Stayed 3 nights in Oct 2019
Response from SB on Oct 15, 2019
Thank you very much for taking the time to share your experience with us. Also, for choosing our Le Sivory Punta Cana, it has been an honor to welcome you. Feedback from our guests is always useful to us as we continue in our endeavor to provide a level of service and personalized experience that is second to none. It is so heartening to learn that you had enjoyed such a memorable stay with us. Words are not enough to express the thankfulness we feel when reading your review, your lines are so motivating and will encourage every one of us to keep doing a excellent job in order to make other to experience what they really expect. We certainly look forward to your return in the near future! Warm regards,

10/10 Excellent

Verified traveller

Stayed 3 nights in Oct 2019
Response from SB on Oct 15, 2019
Thank you

4/10 Poor

Verified traveller

Stayed 3 nights in Sep 2019
Response from SB on Oct 4, 2019
Nice day.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relax Getaway
Excellent hotel !!!!! Amazing beach and the best staff !!!! Loved it !!!!
Stayed 1 night in Sep 2019
Response from SB on Sep 11, 2019
Dear Jennifer, Thank you! We are looking forward welcome you back. Sincerely,

6/10 Okay

Melissa

Stayed 7 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful from the staff, to the food and the rooms! Thank you so very much. I plan on returning to this resort soon. I went for my birthday and it was one of the best I have had.
Stayed 3 nights in Sep 2019
Response from SB on Sep 11, 2019
Wow! What a wonderful review, we truly appreciate your business and your trust in us. We are very happy to hear that our staff and service met your needs and expectations. It feels amazing to learn you had a smooth return home and we would love to have the chance of welcoming you back in the near future for us to try our best and keep creating the best experience for you. Best regards,

10/10 Excellent

Verified traveller

Stayed 3 nights in Aug 2019
Response from SB on Sep 4, 2019
Thank you!

10/10 Excellent

Sam, Philadelphia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are looking for parties and entertainment, this place is not for you but if you want a great place for a quaint vacation this place is an excellent choice. Gorgeous sandy beach with plenty of shade, always great service. Spacious, clean, well maintained rooms and beautiful grounds and great staff. Breakfast and lunch choices are excellent and outstanding gourmet restaurant Gastro. Oddly enough dinner at the buffet was so so, not horrible but not as good as breakfast and lunch. The only part that definitely needs improvement is the Asian restaurant. We tried it twice and both times food was subpar, putting it kindly but since you don't have to go there it's not a big deal.
Stayed 9 nights in Aug 2019
Response from SB on Sep 4, 2019
Dear Sam, Thank you very much for your nice comments, we feel thrilled that you enjoyed your stay with us, particularly the quality of service of our staff, I will share your comments our associates. Once again thank you for taking the time to provide us with your valuable feedback. It is only with your insight that we can continuously improve. We are glad to know that you spent a wonderful vacations. We are so proud to know that we fulfilled our main objective: exceed your expectations. I am certain this comment will motivate all of us to keep achieving the unique concept of a very small resort with very high standards as you metioned. We will make sure that your comments about our wonderful staff gets to every one of them. We are already prepared to welcome you back to your home away from home! Warm Regards,

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I will improve the food fressness, because some of them were not
Stayed 2 nights in Aug 2019
Response from Y.L Management on Aug 26, 2019
Dear Guest, Thank you for reviewing our resort. Feedback from our guests are always useful to us as we continue in our endeavor to provide a level of service and personalized experience that is second to none. It is so heartening to learn that you had enjoyed such a memorable stay with us. We will review in detail your remarks about our bar service and restaurant option with our Team and work to prevent similar reports from our future guests. We are sincerely looking forward to the pleasure of welcoming you again in our hidden paradise, and assure you that you will enjoy even superior services and facilities on your next visit. Kind Regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this resort! It was quaint, quiet, secluded and relaxing! The food was wonderful, the beach was clean and easily accessed, the rooms were beautiful! If you want a party scene, this one is not for you. But if you want a completely relaxing resort where you can unwind and destress, this is the place for you! Completely safe. Not crowded. Will definitely return!
Stayed 10 nights in Jun 2019
Response from Y.L Management on Aug 26, 2019
Dear Guest, Thank you very much for taking the time to share your experience with us. Also, for choosing our Le Sivory Punta Cana, it has been an honor to welcome you. Feedback from our guests is always useful to us as we continue in our endeavor to provide a level of service and personalized experience that is second to none. It is so heartening to learn that you had enjoyed such a memorable stay with us. Please be sure that we will share your kind comments with all the Team, and recognize them for delivering a great experience to you. Le Sivory Punta Cana is your home, and you are always welcome back. Words are not enough to express the thankfulness we feel when reading your review, your lines are so motivating and will encourage every one of us to keep doing a excellent job in order to make other to experience what they really expect. We certainly look forward to your return in the near future! Warm regards,