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Reviews of Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive

4 out of 5
Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive
Playa De Uvero Alto, Punta Cana, La Altagracia

Reviews

8.2

Very good

Rating 10 - Excellent. 1372 out of 2532 reviews" "
Rating 8 - Good. 481 out of 2532 reviews" "
Rating 6 - Okay. 308 out of 2532 reviews" "
Rating 4 - Poor. 193 out of 2532 reviews" "
Rating 2 - Terrible. 178 out of 2532 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Amber

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff, especially Christopher,Freyre, and Victor were extremely helpful
Stayed 4 nights in May 2024

4/10 Poor

Wilfry Steven Tigre

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at this resort, and I must say it fell far short of the advertised five-star experience. The rooms are significantly outdated compared to the polished photos online. The bathrooms were particularly concerning, with visible mold and dirty air vents that clearly hadn't been cleaned in a while. It's evident that the VIP/timeshare rooms are given priority, as they look much better maintained. However, this stark contrast only highlights the neglect of the standard rooms. The dining experience was another major disappointment. The food was tasteless and lacked the quality one would expect from a five-star resort. The buffet service was especially poor, with long waits just to get a table or a drink. Overall, the service throughout the resort was subpar, adding to the overall frustration of the stay. Based on this experience, I cannot recommend this resort and will not be returning.
Stayed 7 nights in May 2024

10/10 Excellent

Jennifer

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
I loved everything
Stayed 4 nights in May 2024
Response from Josue Santos, Guest service manager on May 26, 2024
Dear Jennifer, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards,

10/10 Excellent

Zied

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent resort for kids No complaints Staff were very friendly Pool, water park and beach excellent
Stayed 5 nights in May 2024
Response from Josué Santos Gerente Servicio al Cliente on May 26, 2024
Dear Zied, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards,

10/10 Excellent

Mohamad

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff
Stayed 5 nights in May 2024
Response from Josue Santos, Guest service manager. on May 26, 2024
Dear Mohammad, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards,

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
We were here May 2024, food was amazing, many dining options, staff are friendly and helpful. Facilty is fantastic good entertainment except for insect bites from small needle like insect at the beach. All in all I highly recommend! Plan to comeback next year!
Stayed 5 nights in May 2024
Response from Josue Santos, Guest service manager. on May 26, 2024
Dear Julie, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards,

6/10 Okay

Tania

Travelled with family
Bad food
Stayed 4 nights in May 2024
Response from Josue Santos, Guest service manager. on May 26, 2024
Dear Tania, Thank you for choosing our hotel for your vacation and for sharing your impression of your stay at Grand Sirenis Punta Cana Resort. We deeply regret that you have not found all the aspects to your liking and we wish to apologize for any other inconvenience you have experienced. We would be also glad to receive any additional comment that would help us to identify our opportunity areas in order to improve.We hope we have a chance to look for a second opportunity to show what can a truly Sirenis experience can be. Best Regards.

10/10 Excellent

Sarah Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My 12 year old daughter and I really enjoyed our time here.
Stayed 4 nights in May 2024
Response from Josué Santos Gerente Servicio al Cliente on May 26, 2024
Dear Leticia Vega, Thank you for choosing our hotel for your vacation and for sharing your impression of your stay at Grand Sirenis Punta Cana Resort. We deeply regret that you have not found all the aspects to your liking and we wish to apologize for any other inconvenience you have experienced. We would be also glad to receive any additional comment that would help us to identify our opportunity areas in order to improve.We hope we have a chance to look for a second opportunity to show what can a truly Sirenis experience can be. Best Regards., Thank you for choosing our hotel for your vacation and for sharing your impression of your stay at Grand Sirenis Punta Cana Resort. We deeply regret that you have not found all the aspects to your liking and we wish to apologize for any other inconvenience you have experienced. We would be also glad to receive any additional comment that would help us to identify our opportunity areas in order to improve.We hope we have a chance to look for a second opportunity to show what can a truly Sirenis experience can be. Best Regards.

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice resort in Punta Cana! Highly recommended for family and small children.
Stayed 5 nights in May 2024
Response from Josue Santos, Guest service manager on May 26, 2024
Dear Ryan, Thank you for choosing our hotel for your vacation and for sharing your impression of your stay at Grand Sirenis Punta Cana Resort. We deeply regret that you have not found all the aspects to your liking and we wish to apologize for any other inconvenience you have experienced. We would be also glad to receive any additional comment that would help us to identify our opportunity areas in order to improve.We hope we have a chance to look for a second opportunity to show what can a truly Sirenis experience can be. Best Regards., Thank you for choosing our hotel for your vacation and for sharing your impression of your stay at Grand Sirenis Punta Cana Resort. We deeply regret that you have not found all the aspects to your liking and we wish to apologize for any other inconvenience you have experienced. We would be also glad to receive any additional comment that would help us to identify our opportunity areas in order to improve.We hope we have a chance to look for a second opportunity to show what can a truly Sirenis experience can be. Best Regards.

10/10 Excellent

Shanieka

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Will definitely come back
Stayed 4 nights in May 2024
Response from Josué Santos Gerente Servicio al Cliente on May 26, 2024
Dear Shanieka, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards,

8/10 Good

Fagner, Winter Garden

Liked: Cleanliness
Disliked: Staff & service
Stayed 4 nights in May 2024
Response from Josue Santos, Guest service manager on May 26, 2024
Dear Fagner, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards,

2/10 Terrible

Leticia Vega

Travelled with family and small children
I’ve been to Punta Cana many times, our family visits at least twice a year. This by far has been one of the worst experiences in all my visits! The ac in my room barely worked I called daily no one ever came to fix it! You must make a reservation to all restaurants except for the buffet. The staff was very rude and I’m FLUENT in Spanish, so there was no language barrier. The pics on website are completely deceiving! This place is extremely outdated! I spoke to different families daily whom were all disappointed! I also saw a family from the UK asking for an additional bed for their baby who was listed on the reservation but the hotel refused to accommodate and yelled at her stating you don’t have to stay here you can leave if you don’t like our resort ! Our Room was not properly cleaned either! I can go on and on and I have pics! I simply just want to save anyone the hassle book at your risk! This resort is no where near 4 ⭐️ I’d say 2 at the very least!
Stayed 5 nights in May 2024
Response from Josue Santos, Guest service manager on May 24, 2024
Dear Leticia Vega, Thank you for choosing our hotel for your vacation and for sharing your impression of your stay at Grand Sirenis Punta Cana Resort. We deeply regret that you have not found all the aspects to your liking and we wish to apologize for any other inconvenience you have experienced. We would be also glad to receive any additional comment that would help us to identify our opportunity areas in order to improve.We hope we have a chance to look for a second opportunity to show what can a truly Sirenis experience can be. Best Regards.

8/10 Good

Sunil

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was very nice, no ac in the lobby area so prepare for heat. Front desk and concierge never picks up the phone! However the staff is overall friendly, helpful and always around the property. Bowls are needed for soups and cereal!! Also flys will be on the food— indoor and outdoor dining which is expected but at first it was gross. They will try to offer you a specialty dinner or breakfast but a 90 presentation is involved where they try to get you to buy a timeshare so skip the offer if you don’t want to sit / drive through 90 minutes of a sales rep talking your head off. Walk with your own conditioner for your hair they only provide shampoo. A lot of the staff speak no English at all and we’re not able to answer our questions. Overall nice experience! Beach was clean / blue water. Pools were clean. Also do no book excursions on the property or you will pay triple the amount. Book excursions through Expedia - pick up is by the coffee shop.
Stayed 4 nights in May 2024
Response from Josue Santos Guest Service Manager on May 23, 2024
Dear Sunil, Thank you for choosing our hotel for your vacation and for sharing your impression of your stay at Grand Sirenis Punta Cana Resort. We deeply regret that you have not found all the aspects to your liking and we wish to apologize for any other inconvenience you have experienced. We would be also glad to receive any additional comment that would help us to identify our opportunity areas in order to improve.We hope we have a chance to look for a second opportunity to show what can a truly Sirenis experience can be. Best Regards.

10/10 Excellent

Tashia Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in and out was quick and easy. Check out even gave our daughter a gift. Overall service was great and friendly. We can’t wait to get home and book another stay with this hotel!
Stayed 4 nights in May 2024
Response from Josue Santos Guest Service Manager on May 23, 2024
Dear Tashia Ann, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards,

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Josue Santos, Guest service manager. on May 24, 2024
Dear Jimmy, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards,

6/10 Okay

Francis

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Check in took 2 hours Kids bracelets were too tight and stood at desk for 40 mins to get them changed Tables always dirty at buffets Slow coffee / table service at buffets - always had to flag someone down Mediterranean restaurant service was terrible, sat at table with no service for 30 mins
Stayed 3 nights in May 2024
Response from Josue Santos Guest Service Manager on May 23, 2024
Dear Francis, Thank you for choosing our hotel for your vacation and for sharing your impression of your stay at Grand Sirenis Punta Cana Resort. We deeply regret that you have not found all the aspects to your liking and we wish to apologize for any other inconvenience you have experienced. We would be also glad to receive any additional comment that would help us to identify our opportunity areas in order to improve.We hope we have a chance to look for a second opportunity to show what can a truly Sirenis experience can be. Best Regards.

10/10 Excellent

Chung Ping Jeannie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in May 2024
Response from Josue Santos, Guest service manager. on May 24, 2024
Dear Chung Ping, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards,

6/10 Okay

Hector

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Human Resources, bad service in my experience.
Stayed 4 nights in May 2024
Response from Josue Santos, Guest service manager. on May 22, 2024
Dear Hector, Thank you for choosing our hotel for your vacation and for sharing your impression of your stay at Grand Sirenis Punta Cana Resort. We deeply regret that you have not found all the aspects to your liking and we wish to apologize for any other inconvenience you have experienced. We would be also glad to receive any additional comment that would help us to identify our opportunity areas in order to improve.We hope we have a chance to look for a second opportunity to show what can a truly Sirenis experience can be. Best Regards.

2/10 Terrible

Jacqueline

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Water park was ok everything was an upcharge minimum lunch menu for room service food not good everywhere . Flies all over the food. Floors at pool buffet felt like your walking on slime. Not many workers understood or spoke English. Front desk unprofessional . Horrible experience
Stayed 5 nights in May 2024
Response from Josue Santos, Guest service manager. on May 22, 2024
Dear Jacqueline, Thank you for choosing our hotel for your vacation and for sharing your impression of your stay at Grand Sirenis Punta Cana Resort. We deeply regret that you have not found all the aspects to your liking and we wish to apologize for any other inconvenience you have experienced. We would be also glad to receive any additional comment that would help us to identify our opportunity areas in order to improve.We hope we have a chance to look for a second opportunity to show what can a truly Sirenis experience can be. Best Regards.

6/10 Okay

Adam

Liked: Cleanliness
Disliked: Staff & service, amenities
Took 10-15 minutes to get a beer. Zero drink service
Stayed 5 nights in May 2024
Response from Josue Santos, Guest service manager. on May 22, 2024
Dear Adam, Thank you for choosing our hotel for your vacation and for sharing your impression of your stay at Grand Sirenis Punta Cana Resort. We deeply regret that you have not found all the aspects to your liking and we wish to apologize for any other inconvenience you have experienced. We would be also glad to receive any additional comment that would help us to identify our opportunity areas in order to improve.We hope we have a chance to look for a second opportunity to show what can a truly Sirenis experience can be. Best Regards.

8/10 Good

Gurpuran Singh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in May 2024
Response from Josue Santos, Guest service manager. on May 22, 2024
Dear Gurpuran Singh, Thank you for choosing our hotel for your vacation and for sharing your impression of your stay at Grand Sirenis Punta Cana Resort. We deeply regret that you have not found all the aspects to your liking and we wish to apologize for any other inconvenience you have experienced. We would be also glad to receive any additional comment that would help us to identify our opportunity areas in order to improve.We hope we have a chance to look for a second opportunity to show what can a truly Sirenis experience can be. Best Regards.

10/10 Excellent

Sefko

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They went above and beyond to make my parents feel special for their 40th wedding anniversary! Cannot recommend this hotel and staff enough!
Stayed 7 nights in May 2024
Response from Josue Santos, Guest service manager. on May 22, 2024
Dear Sefko, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards,

10/10 Excellent

Glendaly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar excelente
Stayed 3 nights in May 2024
Response from Josué Santos, Guest service manager on May 21, 2024
Dear Glendaly, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards,

4/10 Poor

Mhelvic

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities
Disliked: Staff & service
The property, pool, spa and beach were beautiful. However the food, service and drinks were so inconsistently bad that I cannot recommend this place or would ever revisit it. Check in was so unorganized it took 5 hours to book a room. We couldn’t reserve dinner for the night without a room number and by the time we got one reservations were closed. The Mediterranean was so terrible we walked out and went to the buffet. Raw lamb and uncooked rice and over cooked shrimp. Drinks were so badly made that there was no consistency between bars or bartenders. The Japanese restaurant though slightly redeemed them in the food department. We asked for towels as we didn’t want the room cleaned we ended up calling 3 times before we walked around and found a cleaning cart and helped ourselves a few hours after waiting. I’ve stayed at the Cancun resort which is why I chose this one but it doesn’t even come close in comparison.
Stayed 7 nights in May 2024
Response from Josué Santos, Guest service manager. on May 21, 2024
Dear Mhelvic, Thank you for choosing our hotel for your vacation and for sharing your impression of your stay at Grand Sirenis Punta Cana Resort. We deeply regret that you have not found all the aspects to your liking and we wish to apologize for any other inconvenience you have experienced. We would be also glad to receive any additional comment that would help us to identify our opportunity areas in order to improve.We hope we have a chance to look for a second opportunity to show what can a truly Sirenis experience can be. Best Regards.

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The vacation was amazing. The staff outstanding and very attentive. Facilities were beautiful... Andry was very helpful and courteous.....
Stayed 3 nights in May 2024
Response from Josué Santos, Guest service manager on May 21, 2024
Dear Michael, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards,

6/10 Okay

Wesley

Travelled with family and small children
Liked: Property conditions & facilities
Staff didn't really accommodate
Stayed 4 nights in May 2024
Response from Josué Santos, Guest service manager on May 21, 2024
Dear Wesle, Thank you for choosing our hotel for your vacation and for sharing your impression of your stay at Grand Sirenis Punta Cana Resort. We deeply regret that you have not found all the aspects to your liking and we wish to apologize for any other inconvenience you have experienced. We would be also glad to receive any additional comment that would help us to identify our opportunity areas in order to improve.We hope we have a chance to look for a second opportunity to show what can a truly Sirenis experience can be. Best Regards.

10/10 Excellent

Darion

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the staff , they was very helpful especially when my luggage was left behind. Greatness very generous and helpful .
Stayed 3 nights in May 2024
Response from Josué Santos, Guest service manager. on May 21, 2024
Dear Darion, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards,

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 3 nights in May 2024
Response from Josue Santos, Guest service manager. on May 20, 2024
Dear Jesus, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards,

8/10 Good

Leomarie Cruz

Travelled with family, Travelled with family and small children
Liked: Property conditions & facilities
El Hotel estuvo Genial. Pero, hay q caminar mucho, si tienes personas q se le dificulta caminar, es lejos. No hay carritos de transporte. Demasaidas personas hablando de su vida personal mientras uno espera por servicio. En la noche no encontre un bar en el area de la piscina, todos en el loby. Las piscinas cierran muy temprano, a las 6. Y en mi opinion, su vamos a RD quiero ver si su cultura, no shows americanizados. El cuarto estaba limpio y espacioso, pero los cojines decorativos, asquerosos y llenos de manchas. Vine a vacacionar, no a pasar trabajo. Los demas bien!
Stayed 3 nights in May 2024
Response from Josue Santos, Guest service manager. on May 20, 2024
Dear Leomarie Cruz, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards,

8/10 Good

Tahiyyah

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was reqlly good
Stayed 4 nights in May 2024
Response from Josue Santos, Guest service manager. on May 20, 2024
Dear Tahiyyah, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards,

10/10 Excellent

DAVID

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful resort!! The restaurants were amazing and all of the staff were soo cheerful and fun!! I can’t wait to go back!!!
Stayed 7 nights in May 2024
Response from Josue Santos, Guest service manager. on May 19, 2024
Dear David, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards,

10/10 Excellent

Petr M

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything, stuff was nice and helpful. The stay was excellent recommend to come here you’ll enjoy it.
Stayed 6 nights in May 2024
Response from Josue Santos, Guest service manager. on May 19, 2024
Dear Petr M, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards,

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful resort from the first day to our last. The dining options for a la carte were fantastic and way better than expected. All of the staff were amazing, friendly happy cheerful and always smiling. They do a great job. The entertainment was great we watched two shows and so glad we did, overall we would be back again in the future.
Stayed 7 nights in May 2024
Response from Josue Santos, Guest service manager. on May 19, 2024
Dear Paul, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards,

2/10 Terrible

Omar

Stayed 6 nights in May 2024
Response from Josue Santos, guest service manager. on May 20, 2024
Dear Omar, Thank you for choosing our hotel for your vacation and for sharing your impression of your stay at Grand Sirenis Punta Cana Resort. We deeply regret that you have not found all the aspects to your liking and we wish to apologize for any other inconvenience you have experienced. We would be also glad to receive any additional comment that would help us to identify our opportunity areas in order to improve.We hope we have a chance to look for a second opportunity to show what can a truly Sirenis experience can be. Best Regards.

10/10 Excellent

Mohammad Omed

Liked: Cleanliness, staff & service, property conditions & facilities
Kids had a blast!
Stayed 5 nights in May 2024
Response from Josue Santos, Guest service manager. on May 19, 2024
Dear Mohammad, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards,

8/10 Good

Manuel

Stayed 4 nights in Feb 2024
Response from Josue Santos, guest service manager. on May 18, 2024
Dear Manuel, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards,

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024
Response from Josue Santos, guest service manager. on May 17, 2024
Dear Brian, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards,

10/10 Excellent

Vincent K

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the helpfulness of the employees, and the entertainment
Stayed 7 nights in May 2024
Response from Josue Santos, guest service manager. on May 17, 2024
Dear Vincent K, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards,

6/10 Okay

Madeline

Disliked: Staff & service
Stayed 5 nights in May 2024
Response from Josue Santos, guest service manager. on May 17, 2024
Dear Madeline, Thank you for choosing our hotel for your vacation and for sharing your impression of your stay at Grand Sirenis Punta Cana Resort. We deeply regret that you have not found all the aspects to your liking and we wish to apologize for any other inconvenience you have experienced. We would be also glad to receive any additional comment that would help us to identify our opportunity areas in order to improve.We hope we have a chance to look for a second opportunity to show what can a truly Sirenis experience can be. Best Regards.

10/10 Excellent

Olga, Herndon

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifull place for single people, and families
Stayed 5 nights in May 2024
Response from Josue Santos, Guest service manager. on May 16, 2024
Dear Olga, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards,

10/10 Excellent

Stalin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The place was great and what we needed to disconnect and recharge.
Stayed 4 nights in May 2024
Response from Josue Santos, Guest service manager. on May 16, 2024
Dear Stalin, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards,

8/10 Good

Preeti

Liked: Staff & service
Stayed 8 nights in May 2024
Response from Josue Santos, guest service manager. on May 17, 2024
Dear Preeti, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards,

10/10 Excellent

Luis, Hazleton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotels
Stayed 4 nights in May 2024
Response from Josue Santos, Guest service manager. on May 16, 2024
Dear Luis, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards,

2/10 Terrible

ANASTASIYA

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Dirty Smells bad Property Management Very nasty
Stayed 8 nights in May 2024
Response from Josue Santos, Guest service manager. on May 16, 2024
Dear ANASTASIYA, Thank you for choosing our hotel for your vacation and for sharing your impression of your stay at Grand Sirenis Punta Cana Resort. We deeply regret that you have not found all the aspects to your liking and we wish to apologize for any other inconvenience you have experienced. We would be also glad to receive any additional comment that would help us to identify our opportunity areas in order to improve.We hope we have a chance to look for a second opportunity to show what can a truly Sirenis experience can be. Best Regards.

4/10 Poor

Rana Pauls Matti

Workers promise you to do what’s requested, but they don’t do. The roof was leaking water and bed sheets were dirty.
Stayed 7 nights in May 2024
Response from Josue Santos, Guest service manager. on May 16, 2024
Dear Rana Pauls Matti, Thank you for choosing our hotel for your vacation and for sharing your impression of your stay at Grand Sirenis Punta Cana Resort. We deeply regret that you have not found all the aspects to your liking and we wish to apologize for any other inconvenience you have experienced. We would be also glad to receive any additional comment that would help us to identify our opportunity areas in order to improve.We hope we have a chance to look for a second opportunity to show what can a truly Sirenis experience can be. Best Regards.

10/10 Excellent

Luzbella E

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La Atencion del customer services es muy buena pero la Atencion en los restaurants es mala! 5 * para el staff y me para el personal de Expedia
Stayed 4 nights in May 2024
Response from Josue Santos, Guest service manager. on May 14, 2024
Estimada Luzbella E, acepte nuestro cálido agradecimiento por tomarse el tiempo de compartir con la comunidad virtual su reseña sobre nuestro hotel Grand Sirenis Punta & Aquagames. ¡Gracias por darnos la puntuación más alta! Estamos encantados de que haya disfrutado de su estancia en el Hotel Grand Sirenis Punta Cana. Nos alegra saber que cumplimos con sus expectativas. Esperamos volver a verte pronto para vivir otra experiencia increíble. Atentamente

10/10 Excellent

Jinissa Y

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great experience with Victor and Freyli.
Stayed 4 nights in May 2024
Response from Josue Santos, Guest service manager. on May 14, 2024
Dear Jinissa Y, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards,

10/10 Excellent

Thamar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love that this property was family friendly and had activities to do as a family.
Stayed 4 nights in May 2024
Response from Josue Santos, Guest service manager. on May 14, 2024
Dear Thamar, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards,

10/10 Excellent

Keonda

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was very nice, and accommodating
Stayed 4 nights in May 2024
Response from Josue Santos, Guest service manager. on May 14, 2024
Dear Keonda, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards,

10/10 Excellent

Patrick Anthony

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property and people
Stayed 4 nights in May 2024
Response from Josue Santos, Guest service manager. on May 14, 2024
Dear Patrick Anthony, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards,