4/10 Poor
Jimmy
Travelled with family, Travelled with family and small children
Mar 18, 2024
Liked: Amenities
Disliked: Property conditions & facilities
Beautiful property and all the service and staff were amazing. We stayed at the Villas/Suites. Unfortunately there is some misleading from Expedia. Expedia lists the rooms with double (2) beds as queens but the property only has “full” size double (2) beds. We ended up opting for a single King. Management was no help here.
The on our 2nd to last night of our stay we started to heard water coming from out bathroom. We figured it was just the people upstairs taking a shower. Then on our last day in the afternoon I noticed a ton of water rushing from out of a vent in the bathroom that is located next to the tub. Water was flooding the bathroom. I immediately contact the front desk. They assured me that someone would come fix the problem. I leave the room thinking they will address the issue. I return a few hours later to find the issue still present and there is even more water now. I call front desk again and they say a plumber is the on the way. Plumber doesn’t show up for another 45 mins. This is almost 4 hours after the initial call. Plumber comes but tells us we need to leave because he needs to use glue/cement to close vent. We leave for dinner and return 4 hours later to find the room with muddy tracks and vent and water flooding not fixed or clean. They expected us to stay in this room. At midnight we call to switch rooms.
Management is unhelpful and hides behind their staff in their offices.
Jimmy
Stayed 3 nights in Mar 2024