8/10 Good
Eric
Feb 25, 2024
Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel, uneven service.
Spent 3 nights here. The hotel was as advertised - right across from the beach, bright and well appointed with a small balcony that opened out to the road across from the beach.
The internet was wonky - there were at least 3 different wifis, none of which worked all that week from our room (first floor, beach facing). Breakfast was good, the pool was nice and in an open area.
When we confirmed, as required that we would arrive on our date and time, the day before via ferry, the hotel rep responded “we’ll be waiting for you.” No one showed up at the dock, when we asked the desk attendant she flatly said “we don’t do that, I’m not sure who told you that” - so we showed the message, and the response was “someone in Quito wrote that, I don’t know why, I’ll look into it.” We didn’t hear back.
Finally, be forewarned, they billed us for the room a full 2 months before the trip (even before the cancellation/refund period lapsed) “to reserve our room” because of high season. Not a huge problem, just not something that was expected based on selecting the “pay at the property” option.
Eric
Stayed 3 nights in Feb 2024