4 restaurants, Regional cuisine
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Reviews of Krystal Vallarta - All Inclusive

3.5 out of 5
Krystal Vallarta - All Inclusive
Av. de las Garzas S/N, Zona Hotelera, Puerto Vallarta, JAL

Reviews

6.4
Rating 10 - Excellent. 84 out of 440 reviews" "
Rating 8 - Good. 109 out of 440 reviews" "
Rating 6 - Okay. 97 out of 440 reviews" "
Rating 4 - Poor. 75 out of 440 reviews" "
Rating 2 - Terrible. 75 out of 440 reviews" "

7.4/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Nathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not like the birds around the food
Stayed 4 nights in Apr 2024
Response from Manuel del Callejo Gte gral on May 20, 2024
Dear Nathan firsteable thanksa lot for take a time for us in your comment, in reference to the birds, Yes, we know that is neccesary to attend this , we will take the correct actions to resolve ASAP.

8/10 Good

Alfred

Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The gym facilities were poorly maintained and some of the equipment were inoperable. I did enjoy the hospitality and comfort of the resort. A water fountain or water bottle filling station would have made the trip just that more enjoyable. Having a fancy coffee machine or barista to serve specialty coffee would have been a good change to the regular coffee served throughout the day.
Stayed 7 nights in May 2024
Response from Gerente de Calidad/Quality & Guest ServicesManager on May 17, 2024
We sincerely appreciate your time to share your comments about your recent stay. We sincerely regret that your experience did not meet your expectations and that you experienced inconveniences with gym service and quality.We take your feedback seriously and will share it with our management team to make necessary improvements.If you decide to give us another chance in the future, we will be happy to welcome you and ensure you have a more positive experience.

6/10 Okay

Angelica

Travelled with partner
Pros: inexpensive, pools, right next to the beach, 2 min walk to Porfirios Mex Restaurant, 6 min walk to mall. Cons: not the cleanest, food mediocre, everything closes early,
Stayed 3 nights in Apr 2024
Response from Gerente de Calidad/Quality & guest servicesManager on Apr 27, 2024
We sincerely appreciate your time to share your comments about your recent stay. We sincerely regret that your experience did not meet your expectations and that you experienced inconveniences with service and quality.If you decide to give us another chance in the future, we will be happy to welcome you and ensure you have a more positive experience.

6/10 Okay

Mohammad

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Food is terrible .no beef or seafood at lunch or dinner .italian is terrible pizza too many cheese pasta was ok .only pork and we as a family dont eat pork .best not te get all inclusive get breakfast only and eat outside .breakfast is the only good meal .rest of meals are horrible and repeated all food with pork
Stayed 5 nights in Apr 2024
Response from Gerente de Calidad/Quality & guest servicesManager on Apr 18, 2024
I am very sorry that your recent visit has not been as expected. Your comments are very important to us. Without any doubt, we will take your comments into consideration in order to improve our service and avoid repeating itself. We hope you will give us the opportunity to receive it again so that we can compensate for your opinion by attending it with the warmth and hospitality for which we are recognized.

2/10 Terrible

Douglas

Travelled with partner
Disliked: Amenities, property conditions & facilities
We reserved and paid for a King Size bed in our room they put us in a room with a full size bed. The safe was broken and the walls were so thin we could hear everything the people next door were saying. They moved us to another room with a King size bed. The front desk refused to give me the key to the new room,, they said the bellhop had to move us and he would bring the key. He came and moved us but did not have a key. The maid had to let us in. The Bellhop said he would be right back with the key, after an hour wait we went back to the front desk to finally get our key. All of this took 1.5 hours. This property is very dated and not in good repair. We overloom abandoned buildings on their property, trees that fell over and have been there for a long time. I would not recommend this property. The saving grace is the staff is very friendly.
Stayed 1 night in Mar 2024
Response from Gerente de Calidad/Quality & guest servicesManager on Apr 16, 2024
We thank you for having chosen Krystal Puerto Vallarta to spend your vacation, we would like to thank you for the comments regarding your recent stay. I am disappointed to know that your visit here was not as enjoyable and that we did not meet your expectations.Please be assured that we are taking action so this will not happen again. Our goal is to have all of our guest leave here completely satisfied.I thank you for taking the time to share this information and hope to host you again in the near future.

8/10 Good

Travis

Stayed 1 night in Mar 2024
Response from Gerente de Calidad/Quality & guest servicesManager on Apr 16, 2024
Nos da mucho gusto recibir sus comentarios, gracias por tomarse el tiempo para darnos una calificación y dejarnos saber su opinión de nuestros servicios. Agradezco su visita y sus recomendaciones.Será un placer darles la bienvenida de nuevo en un futuro cercano. ¡Los esperamos!

10/10 Excellent

christopher, burbank

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, I would suggest that the areas( guest services) desk) need cleaning/updating. Main dining area, black fencing - need to be cleaned- dusted, toilets pool area , near DJ booth, plumbing need to be addressed. Social host- DJ-Derek? Was very good
Stayed 4 nights in Mar 2024
Response from Gerente de Calidad/Quality Manager on Mar 21, 2024
Dear guest:We are really happy to know that you enjoy our facilities and services, all of us who work in this beautiful hotel strive daily to give you all the best service.Your comments are very important to us. Without any doubt, we will take your comments into consideration in order to improve our service and avoid repeating itself.We hope to have you again with us soon. Regards!!.

6/10 Okay

Alaura

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
You get what you pay for. The food wasn’t great, the room didn’t have any hooks to hang towels or bathing suits but the staff were attentive and lovely. The weather was perfect and the beach was beautiful.
Stayed 7 nights in Mar 2024
Response from Gerente de Calidad/Quality Manage on Mar 21, 2024
We truly appreciate your comments. However, we're surprised of your experience, and we apologize for any inconvenience you may have felt during your stay at. We can assure you that our Food and Beverages Manager will follow up. Our service is focused on kindness and respect to all our guests without distinction, with the solely purpose of making you all feel as in home. We hope to have the opportunity to host you in the near future.Our best wishes,

4/10 Poor

Adelita

Stayed 5 nights in Mar 2024
Response from Gerente de Calidad/Quality & guest servicesManager on Apr 16, 2024
Muchas gracias por tomarse el tiempo de darnos a conocer su experiencia.Lamentamos mucho que en esta ocasión no hayamos cumplido sus expectativas. Le aseguramos estaremos trabajando arduamente para mejorar las experiencias de nuestros huéspedes para lograr el servicio que nos caracteriza.

6/10 Okay

Lorelei

Travelled with family
Liked: Staff & service
Disliked: Amenities
My biggest problem with this resort was upon checking in, you get two complementary bottles of water in your room and that’s it. There were three of us staying in the room and if we wanted more water, we had to pay 25 pesos per bottle. We drink a lot of water and have never been limited in other resorts. Our beds were really comfortable and our room was a good size and had a balcony which was nice. The food was ok. If you’re craving for guac and salsa you won’t find any here. The à la cart restaurants were not great. The staff are good but there are no servers on the beach if that’s what you’re looking for. The pools are decent and the beach is nice. The grounds of the resort are nice as well. Lots of raccoons which were neat to see. If you’re looking for a relatively inexpensive no bells or whistles all inclusive place to stay, this would do the trick.
Stayed 7 nights in Mar 2024
Response from Gerente de Calidad/Quality & guest servicesManager on Apr 16, 2024
Dear guest:I am very sorry that your recent visit has not been as expected. Your comments are very important to us. Without any doubt, we will take your comments into consideration in order to improve our service and avoid repeating itself.We hope you will give us the opportunity to receive it again so that we can compensate for your opinion by attending it with the warmth and hospitality for which we are recognized.Best regards

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed there twice. Very positive experience.
Stayed 7 nights in Mar 2024
Response from Gerente de Calidad/Quality Manager on Mar 21, 2024
Dear guest:We are really happy to know that you enjoy our facilities and services, all of us who work in this beautiful hotel strive daily to give you all the best service. We hope to have you again with us soon. Regards!!.

4/10 Poor

mladen

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Very old and bad food
Stayed 8 nights in Feb 2024
Response from Gerente de Calidad/Quality Manage on Mar 21, 2024
Dear guest:I am very sorry that your recent visit has not been as expected. Your comments are very important to us. Without any doubt, we will take your comments into consideration in order to improve our service and avoid repeating itself.We hope you will give us the opportunity to receive it again so that we can compensate for your opinion by attending it with the warmth and hospitality for which we are recognized.Best regards

4/10 Poor

Ramon

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was dirty, and the food was not good.
Response from Gerente de Calidad/Quality Manage on Mar 21, 2024
Dear guest:I am very sorry that your recent visit has not been as expected. Your comments are very important to us. Without any doubt, we will take your comments into consideration in order to improve our service and avoid repeating itself.We hope you will give us the opportunity to receive it again so that we can compensate for your opinion by attending it with the warmth and hospitality for which we are recognized.Best regards

6/10 Okay

Cliff neil

Stayed 7 nights in Feb 2024
Response from Gerente de Calidad/Quality Manager on Mar 21, 2024
Gracias por tomarse el tiempo y brindar una calificación a nuestro servicio, seguiremos trabajando para mejorar día a día y ofrecerles mejores momentos en sus vacaciones

4/10 Poor

Lori

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an old outdated resort but apparently will be getting some upgrades in a few months. The food is bad and over salted. We paid for an ocean view but it was limited so our view was a building in front of the ocean which I believe is the timeshare on the property. It’s very hard to get a lounge chair or any seating at the pool unless you are there when it opens at 8 and there was a film of slime and dead flies floating in areas of the pool. The liquor is not top shelf and the wine yuk. It’s a bit of a walk from the room to the pool and ocean. The bathroom was actually pretty good once we got the toilet fixed.
Stayed 3 nights in Feb 2024
Response from Gerente de Calidad/Quality Manager on Mar 21, 2024
Dear Guest,We truly appreciate your comments. However, we're surprised of your experience, and we apologize for any inconvenience you may have felt during your stay at. We can assure you that our Food and Beverages Manager will follow up. Our service is focused on kindness and respect to all our guests without distinction, with the solely purpose of making you all feel as in home. We hope to have the opportunity to host you in the near future.Our best wishes,

2/10 Terrible

MICHAEL

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t waste your money on this place! Unbelievable how many times the staff will tell you it will working tomorrow, 3 days later still no AC in our room, 85 degrees! No compensation for it, non whatsoever. How this resort got rated 4 stars is a lie!
Response from Gerente de Calidad/Quality Manager on Mar 21, 2024
Dear Michael;Allow us to apologize for any inconvenience you may have felt during your stay with us We are sorry that due to the percentage of occupation we weren't able to offer you another room, Please be assured that we are taking action so this will not happen again. Our goal is to have all of our guest leave here completely satisfied.

2/10 Terrible

zalhdee

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is NOT a 4star resort not even close to 2! AC not working, shower drain is clogged! Food at buffet always the same, Japanese restaurant that serves wonton, Italian restaurant that serves linguine instead of fettuccine, I can go on and on! Don’t waste your money on this resort
Stayed 4 nights in Feb 2024
Response from Gerente de Calidad/Quality Manager on Mar 21, 2024
We truly appreciate your comments. However, we're surprised of your experience, and we apologize for any inconvenience you may have felt during your stay at. We can assure you that our Food and Beverages Manager will follow up. Our service is focused on kindness and respect to all our guests without distinction, with the solely purpose of making you all feel as in home. We hope to have the opportunity to host you in the near future.Our best wishes,

2/10 Terrible

dimitra Susan

Travelled with partner
Disliked: Amenities
AC in the room did not work until day 7 of our seven day stay, Breakfast was good, we stuck to omelettes and yogurt, we passed dinners at the hotel as the selection was limited, and the taste was bland. We opted to go out to the zona romantica for dinners.
Stayed 7 nights in Feb 2024
Response from Gerente de Calidad/Quality Manager on Mar 21, 2024
Dear Guest,We truly appreciate your comments. However, we're surprised of your experience, and we apologize for any inconvenience you may have felt during your stay at. We can assure you that our Food and Beverages Manager will follow up. Our service is focused on kindness and respect to all our guests without distinction, with the solely purpose of making you all feel as in home. We hope to have the opportunity to host you in the near future.Our best wishes,

10/10 Excellent

Angela

Travelled with partner
Workers were amazing and friendly. The air conditioning was not working in our building the whole time we were there. The food got tiring after a week. They did not have big changes in the menu. I would rate it a 3.
Stayed 5 nights in Feb 2024
Response from Gerente de Calidad/Quality Manager on Mar 21, 2024
Dear Angela,We truly appreciate your comments. However, we're surprised of your experience, and we apologize for any inconvenience you may have felt during your stay at. We can assure you that our Food and Beverages Manager will follow up. Our service is focused on kindness and respect to all our guests without distinction, with the solely purpose of making you all feel as in home. We hope to have the opportunity to host you in the near future.Our best wishes,

6/10 Okay

Tracy

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Incredible views from our room. Friendly staff. Bathrooms by the pool were Gross! Property needs some repair. Restaurants were just ok. However for the price it was a great deal!
Stayed 10 nights in Jan 2024
Response from Gerente de Calidad/Quality Manager on Mar 21, 2024
We truly appreciate you for taking the time to share your experience with other travelers on this site. We hope to see you on future visits to Puerto Vallarta.

6/10 Okay

Karli

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The hotel is in desperate need of an update, but the staff were helpful and the rooms clean. Probably wouldn’t stay there again.
Stayed 7 nights in Feb 2024
Response from Gerente de Calidad/Quality Manager on Mar 21, 2024
Dear guest:I am very sorry that your recent visit has not been as expected. Your comments are very important to us. Without any doubt, we will take your comments into consideration in order to improve our service and avoid repeating itself.We hope you will give us the opportunity to receive it again so that we can compensate for your opinion by attending it with the warmth and hospitality for which we are recognized.Best regards

4/10 Poor

Melissa

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is good but there aren’t any other good things to say about it. The woman at check in was rude and annoyed to be having to help us. We left without any information about the resort. Service at pool bar was very slow. There were never enough pool or beach chairs. Food options are very limited and mostly buffet style which means you will be eating a lot of cold food. By the second day we got food poisoning. Stuck in our room there was a domestic disturbance in the hall where a woman was being hit pretty badly. I tried to have the front desk send someone up to check on her and they hung up on us 5 TIMES! The hotel is old and run down. Will not stay here again. I hear the fiesta Americana next door is super lovely and will be staying there next time.
Response from Gerente de Calidad/Quality Manager on Mar 21, 2024
Dear guest:Thank you very much for taking the time to let us know your experience of your last visit to our hotel, for us it is very important to know our areas of opportunity.We will take your comments into consideration and they will be passed on to the departments' managers in order to improve our services and be better day by day.We hope to have you back with us soon.Regards!!

4/10 Poor

Doris

Travelled with partner
Liked: Staff & service
Disliked: Amenities
The food was horrible. We are convinced the food from breakfast was used for lunch and then again for dinner
Stayed 7 nights in Feb 2024
Response from Gerente de Calidad/Quality Manager on Mar 21, 2024
We truly appreciate your comments. However, we're surprised of your experience, and we apologize for any inconvenience you may have felt during your stay at. We can assure you that our Food and Beverages Manager will follow up. Our service is focused on kindness and respect to all our guests without distinction, with the solely purpose of making you all feel as in home. We hope to have the opportunity to host you in the near future.Our best wishes,

6/10 Okay

Jesica

Liked: Staff & service
The property was beautifully kept. Staff were friendly. It would be nice, considering its an all inclusive, to have the mino fridge stocked in the room. Especially with more bottled water. Also, room service was slim to none.
Stayed 7 nights in Feb 2024

10/10 Excellent

Jessica Marie

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This property doesn’t get the love that it should traveled with my husband and in laws and we had an absolute great time. The area staff property food g the grounds 10/10 direct access to the beach 3 pools absolutely wonderful. Affordable and couldn’t have asked for a better stay.
Stayed 7 nights in Feb 2024

10/10 Excellent

Neri Sharon Jacob

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Our third time in this resort. Love the food. They just need to scrub the bird droppings inside Aquamarina. Bilingual staff is getting scarce…
Stayed 6 nights in Feb 2024

8/10 Good

Derek Lee

Liked: Staff & service, amenities, property conditions & facilities
Overall Krystal Vallarta is a great vacation place. The food is typical resort food, everyone can find something to eat. The service was very good. Jaime and Victor at concierge were extremely helpful, Ramone made excellent drinks. Manuel, and Carlos stood out as great servers, and Alberto, the manager at the palapa went out of his way to be helpful. There were plenty of bathroom and bar areas to service everyone and the pools were beautiful overlooking the beach. Like most resorts they could definitely put in way more lounge chairs by the pool at the palapa. The location is also very convenient; a short ride from the airport, a bus stop right by the resort and a shopping center for money exchange and conveniences right beside it. My only disappointment was that on our last day we had to forfeit our inclusive wrist bands by noon but we didn’t fly until 5:30 so we were just cut off for the day. It was inconsistent with what had happened with another couple two days prior who were able to retain their wrist bands for the day with no charge.
Stayed 7 nights in Jan 2024

6/10 Okay

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Very attentive. All inclusive is great value. Drinks non stop if that’s what you’re after. Food is nice but very basic and lukewarm most times. Room was very nice but walls paper thin. Kept awake all night by tv next door. If you’re ok with no sleep then rest of the place is great. Pools a bit hard to get a chair if you’re not early up
Stayed 2 nights in Feb 2024

2/10 Terrible

Jaime

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Mal servicio no te dan por lo que pagaste te mienten te dan solo una cena en un restaurante y eso que es todo incluido nos dieron un cuarto con camas separadas pagamos por un cuarto con 1 cama king saise lo cual no fue así la comida todos los días lo mismo nada de variedad música orrible nada de ambiente en fin todo orrible no pienso recomendarlo a nadie mucho menos yo regresar
Stayed 3 nights in Jan 2024

8/10 Good

Chino

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Gerente de Calidad/Quality Manager on Mar 21, 2024
We truly appreciate you for taking the time to share your experience with other travelers on this site. We hope to see you on future visits to Puerto Vallarta.

6/10 Okay

Samuel

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Jan 2024

6/10 Okay

Deborah

Stayed 8 nights in Jan 2024

6/10 Okay

Michael

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
all pool areas lacking in space and chairs. restaurant at pool severely lacking. no storage for clothes in rooms
Stayed 4 nights in Jan 2024

2/10 Terrible

Christine

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the worst hotels I’ve ever stayed at. Ground floor broken/unable to lock sliding door(makes you wonder if we didn’t notice would someone tip someone off), filthy everywhere. Hair in the sheets, burn marks in furniture, bathtubs absolutely disgusting. Drinks terrible. My whole family got sick! Front desk had zero information upon check in, unfriendly. This hotel should be decommissioned.
Stayed 1 night in Jan 2024

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Not great
Stayed 1 night in Jan 2024

2/10 Terrible

Brianna

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible food and service. Not a good place to go if you are expecting an all inclusive
Stayed 7 nights in Dec 2023
Response from Gerente de Calidad/Quality Manager on Dec 30, 2023
Thank you very much for taking the time to let us know your experience of your last visit to our hotel, for us it is very important to know our areas of opportunity.We will take your comments into consideration and they will be passed on to the departments' managers in order to improve our services and be better day by day.We hope to have you back with us soon.Regards!!

4/10 Poor

richard p, Quesnel

Travelled with family, Travelled with group
Disliked: Amenities
Very dated property. 3rd pool is decommissioned. Only provided one A-la-Carter’s restaurant visit for entire 11 day stay. Food is horrible. Completely disregard positive reviews, they are certainly fake.
Stayed 10 nights in Nov 2023
Response from Gerente de Calidad/Quality Manager on Dec 30, 2023
Thank you very much for taking the time to let us know your experience of your last visit to our hotel, for us it is very important to know our areas of opportunity.We will take your comments into consideration and they will be passed on to the departments' managers in order to improve our services and be better day by day.We hope to have you back with us soon.Regards!!

4/10 Poor

Jose

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Nov 2023
Response from Gerente de Calidad/Quality Manager on Dec 30, 2023
Muchas gracias por tomarse el tiempo de darnos a conocer su experiencia.Lamentamos mucho que en esta ocasión no hayamos cumplido sus expectativas. Le aseguramos estaremos trabajando arduamente para mejorar las experiencias de nuestros huéspedes para lograr el servicio que nos caracteriza.

8/10 Good

David

Liked: Cleanliness, staff & service, amenities
En general esta bien. No excelente.
Stayed 4 nights in Oct 2023
Response from Gerente de Calidad/Quality Manager on Nov 3, 2023
Nos gustaría agradecerle por compartir su reciente experiencia en nuestro hotel. Lamentamos mucho que en esta ocasión no hayamos cumplido sus expectativas. La opinión de nuestros huéspedes es muy importante para nosotros. Le aseguramos estaremos trabajando arduamente para mejorar las experiencias de nuestros huéspedes para lograr el servicio que nos caracteriza.

6/10 Okay

Devona

The bar was not open later than12. Usually all inclusive bars are open until 2. No entertainment in the evenings. There was not a lot of information when you go to the front desk.
Stayed 7 nights in Oct 2023
Response from Gerente de Calidad/Quality Manager on Nov 3, 2023
Dear guest:I am very sorry that your recent visit has not been as expected. Your comments are very important to us. Without any doubt, we will take your comments into consideration in order to improve our service and avoid repeating itself.We hope you will give us the opportunity to receive it again so that we can compensate for your opinion by attending it with the warmth and hospitality for which we are recognized.

4/10 Poor

alfredo

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Gerente de Calidad/Quality Manager on Nov 3, 2023
Nos gustaría agradecerle por compartir su reciente experiencia en nuestro hotel. Lamentamos mucho que en esta ocasión no hayamos cumplido sus expectativas. La opinión de nuestros huéspedes es muy importante para nosotros. Le aseguramos estaremos trabajando arduamente para mejorar las experiencias de nuestros huéspedes para lograr el servicio que nos caracteriza.

2/10 Terrible

Ricardo, Benicia

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was the worst experience ever. First night our bathroom was flooded from the bathroom upstairs. Water coming from the light fixtures. Manager switched us to another room with soaking wet walls and mold inside the closet. They moved us again to a temporary room so we could sleep. Next day, they put us in a room that smelled like paint where we stayed until our departure. Food was tasteless and no variety. Every day the same boring thing. On our third night, a raccoon family of five were inside the dinning room. No one bother to chase them out. Management NEVER contact us to make things better, on the contrary, they avoided us at all cost. I can’t stress enough how bad this place is. Nothing like the pictures. False advertising. Expedia should do their job and make sure they are selling is what is advertised. We have no plans on buying anything that Expedia sells they don’t do their due diligence.
Stayed 6 nights in Sep 2023
Response from Gerente de Calidad/Quality Manager on Sep 27, 2023
We thank you for having chosen Krystal Puerto Vallarta to spend your vacation, we would like to thank you for the comments regarding your recent stay. I am disappointed to know that your visit here was not as enjoyable and that we did not meet your expectations.Please be assured that we are taking action so this will not happen again. Our goal is to have all of our guest leave here completely satisfied.I thank you for taking the time to share this information and hope to host you again in the near future.

6/10 Okay

edna johanna

Travelled with family
Liked: Cleanliness
The food was delicious but staff not everyone is nice the are rude . Main pool needs to be clean daily
Stayed 7 nights in Aug 2023
Response from Manuel del Callejo/General Manager on Aug 29, 2023
Dear Johana,Thank you very much for taking the time to let us know your feelings about our services.We are very sorry for not having met your expectations, and I personally regret the bad impression you got from the service and attitude of some of our staff.Believe me that we are working with capacitation department on improving the attitude of all of us in order to improve and provide a better service.We hope you will give us the opportunity to receive it again so that we can compensate for your opinion by attending it with the warmth and hospitality for which we are recognized.

8/10 Good

mayra alejandra

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Place is good and food excellent but the staff no everyone is friendly and helpful, some of them are rude
Stayed 4 nights in Aug 2023
Response from Manuel del Callejo/General Manager on Aug 24, 2023
I am very sorry that your recent visit has not been as expected. Your comments are very important to us. Without any doubt, we will take your comments into consideration in order to improve our service and avoid repeating itself.We hope you will give us the opportunity to receive it again so that we can compensate for your opinion by attending it with the warmth and hospitality for which we are recognized.

4/10 Poor

David

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The ocean view was beautiful from my room. Everything else was terrible and unpleasant to stay. Asian food was terrible. It does not taste like Asian foods at all. Italian food was very basic. It tasted like frozen food from Costco. The main lobby was terrible layout. It was too hot and not enough sitting area. I would not recommend it for anyone.
Stayed 7 nights in Aug 2023
Response from Manuel del Callejo/General Manager on Aug 17, 2023
Dear guest:We appreciate you choosing Krystal Puerto Vallarta to stay at your recent visit to Puerto Vallarta.While we do our best to always deliver a smooth experience, it appears we fell short and did not meet expectations during your visit. Please accept our sincerest apologies.We will address the issues you have brought to our attention with our Departments Manager to ensure improvements were made.We hope you will consider giving us a second chance to prove this is not typical of a stay at our hotel.

6/10 Okay

Gerardo

Travelled with partner
Liked: Cleanliness, staff & service
Estuvo muy bien el servicio y la atención de el personal fue excelente , la comida muy buena
Stayed 4 nights in Jul 2023
Response from Bárbara Gamerdinger / Gte. Calidad y servicio. on Jul 28, 2023
Nos llena de alegría saber que nuestro desarrollo fue el elegido para este viaje, uno de nuestros principales objetivos es hacerlos sentir contentos y brindarles el mejor servicio a usted y a su apreciable familia, todos los colaboradores de Krystal puerto Vallarta estamos más que contentos de haber sido parte de su reseña, esperamos tenerlos pronto de regreso en esta su casa.Nuestros Mejores deseos.

2/10 Terrible

Marisol

Stayed 3 nights in Jul 2023
Response from Gerente de Calidad/Quality Manager on Aug 11, 2023
Gracias por su visita a Hotel Krystal Puerto Vallarta, Agradecemos tomarse el tiempo para dejarnos saber su calificación a nuestros servicios respecto a su estancia. Lamentamos mucho que en esta ocasión no hayamos cumplido con sus expectativas, Seguiremos trabajando empeñados en mejorar toda la experiencia de nuestros huéspedes.

10/10 Excellent

Misty

Stayed 4 nights in Jul 2023
Response from Gerente de Calidad/Quality Manager on Aug 11, 2023
Nos alegra mucho saber que disfruto de nuestras instalaciones y servicios, todos los que trabajamos en este hermoso hotel nos esforzamos día a día para brindarle el mejor servicio. Esperamos tenerlo de nuevo con nosotros pronto. ¡¡Saludos!!.

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed the service and kinndness of most staff, the good was great and the live music was relaxing. I dislike that policies and rules where not enforced when people didn't follow them. This made my stay uncomfortable many times.
Stayed 3 nights in Jul 2023
Response from Gerente de Calidad/Quality Manager on Jul 18, 2023
Dear José;We are really happy to know that you enjoy our facilities and services, all of us who work in this beautiful hotel strive daily to give you all the best service.Thank you for your recomendations, we will enforced the rules thaking action in the future for our guest enjoy their stay.We truly appreciate you for taking the time to share your experience with other travelers on this site.We hope to have you again with us soon. Regards!!.

10/10 Excellent

Agustin Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Gerente de Calidad/Quality Manager on Jul 8, 2023
Gracias por tomarse el tiempo para darnos una calificación Será un placer darles la bienvenida de nuevo en un futuro cercano. ¡Los esperamos!