Dear Patricia:Thank you very much for your comments and for this opportunity to share them with us, it is very pleasant to know that you enjoyed your stay, we hope to see you back soon.Best regards

Dear Jake:Thank you very much for your preference and for sharing your comments, I apologize for the attitude of our staff in the adult area, all staff has the obligation to provide a friendly and punctual service, we will take care to check that it does not happen again, we are about to make major changes and a series of renovations in the hotel, which we hope will be to the liking of our visitors, perhaps consider giving us a new opportunity.Best regards

Dear Jeannette: Thank you very much for your visit and for sharing your comments with us, I regret that your experience was not entirely satisfactory, we will review with the staff in charge of the food and beverage area to be attentive to the comments of our guests, correcting and addressing the suggestions, regarding the friendliness of the staff, I apologize, our job is to provide the best service from arrival, I assure you that we will follow up, I hope you give us another opportunity to serve you and to change your impression of our services.Best regards

Estimada Claudia:Muchas gracias por compartir sus comentarios con nosotros, agradezco su preferencia al habernos seleccionado como su opción de hospedaje, espero volver a tener el placer de atenderle en un futuro cercano.Saludos cordiales

Dear LauraThank you very much for your comments and for your preference, it is a pleasure to know that we are your number one choice for vacationing in this beautiful destination, we are making an order of beds to have more space for our guests, we are also opting for new entertainment options in the evenings, customers are the ones who ask us for karaoke, but we will try to alternate and control the volume when this is done.Once again I thank you for this opportunity and we look forward to your next vacation.Best regards

Dear BartholomewWe open three restaurants daily, we alternate the closing date so that the staff can rest, the restaurants do not need reservations and are open from 5:30, we are working on a project to fix the general areas and rooms, I am sure they will be to your liking, I apologize for the theft issue, we had no information and until today we have had no reports of sick people for the hot dogs, it would be very useful for us if you could provide us with more information.I look forward to hearing from you, Best regards

Thank you very much Anthony:We appreciate your review and your preference, it has been a pleasure to have been your host, we look forward to seeing you soon.Best regards

Dear Dennis:I apologize for this experience, we are already taking action on the matter, adding more content to our minibars, we have also asked our chef to help us review the menus, to determine dishes and quick changes to improve the experience of our guests.I hope you will give us another opportunity to serve you and improve the impression we have caused.Best regards

Dear Tammy: We will review and train the staff to provide a better service, we appreciate your comments, I hope you continue to give us your trust and preference.Best regards

Dear Kylee:Thank you very much for your comments, I am sorry in advance that your experience at the hotel has not been entirely satisfactory, indeed we have made the arrangements for the purchase of towels and other items, unfortunately we have not had a favorable response from the supplier and we are still waiting for the total order, we have already received a part of the towels and we are waiting for the complement of the order, access to restaurants is not restricted, you can access all of them, in fact there are no reservations, In fact there are no reservations, so you can go directly and look for a place, only for the specialty restaurants, the use of the facilities, pools, bars and breakfast and lunch restaurants is only allowed for guests staying in hacienda or suites, we are working on a project to renovate areas, restaurants, rooms, hallways and lobby, I hope you give us another opportunity and you yourself can take advantage of these changes, which we will make thinking about the comfort and convenience of our customers.I hope to see you back soon.Best regards

Dear Jeanette: Thank you very much for your comments and for letting us know your experience, we have initiated a process of purchasing lounge chairs, umbrellas and other very important elements to improve the experience of our guests in the pool area, additionally we will improve other areas of the hotel, such as rooms and restaurants, I assure you that on your next visit you will have a very different experience.Best regards

Dear Jesse:We are very surprised by your rating, we would love to have more information and know our areas of opportunity, if something we did not do it the right way or was not to your liking, we would like to be aware so we can work on it immediately. We are interested in your opinion and we do not want you to be left with a bad impression of our services.We thank you for your preference and hope to be in contact with you as soon as possible.Best regards

Dear Evelyn: Thank you very much for giving us the opportunity to serve you, we would like to know what areas we can improve to make your experience completely satisfactory, if you had the opportunity to contact us and give us more information would be very useful.We hope that in your next visit to this beautiful destination, we can count on your preference again.Best regards

Dear Robert:Thank you very much for letting us know your opinion about our services, I am sorry that your experience was not entirely satisfactory, we will work in the food areas so that they do not have lines and food replenishment is fast, likewise we have received a request for room and pool towels, so that this is not an inconvenience for our guests.Best regards

Dear Trang:An apology for the inconveniences occurred during your stay, our intention is to offer the best service, we will immediately review the room to make sure it has no maintenance details.I hope you will continue to consider us as your lodging option and that you will allow us to serve you again, it will be a pleasure for us to welcome you.Best regards

Estimada Amy Jo: Agradecemos sus comentarios y esta oportunidad que nos brinda al compartirlos con nosotros, seguiremos trabajando en la mejora de nuestros servicios, pensando en su satisfacción.Saludos cordiales

Estimada Patricia:Que gusto, saber que disfruto de sus vacaciones y que nuestros servicios e instalaciones han estado a la altura de sus necesidades, le damos las gracias por habernos elegido y por compartir sus comentarios.Saludos cordiales

Dear Nhung:Thank you very much for your comments and for this valuation you have made of our services, it is very nice to know that you enjoyed your vacation and that our services and facilities were up to your expectations.We hope to see you back soon.Best regards

Dear Abdul:Thank you very much for your preference, I regret that we have not improved your experience, we would have loved to know more of our areas of opportunity to work on them, we hope to see you soon back and that on your second visit, we achieve an improvement of your impression in this your home.Best regards

Dear Lindsey: Thank you very much for sharing your comments, we will immediately take the task of solving these areas of opportunity, we will ensure that all rooms with jacuzzi at the top, have lounge chairs and umbrellas, the other rooms with good sized terraces and jacuzzi should also have lounge chairs, we are working on improving our food and beverage options, the chef and responsible for the area, are aware and will seek new options to improve, taste and presentation.I hope you will give us another opportunity to serve you and allow us to be your hosts once again.Best regards

Dear Joy:Thank you very much for your preference, we will work on the points you mentioned, we are about to receive an order of towels and coffee machines, we hope to have them ready as soon as possible and that these are not a problem for the rooms, likewise all the hotel stationery, we will have it in place during the second week of February. We hope you will give us a new opportunity and that you yourself can see all the changes, we will reinforce the service of the French restaurant, so that it is fast and functional.Best regards

Dear Leo:We appreciate this opportunity to share with us your experience, I apologize for the details, we are working on them, we have placed an order for umbrellas and lounge chairs, which we hope to have available soon, also working on different options and methods of service, so that the visit to our restaurants is very good, we are also preparing great surprises for our customers, we would like to give us the confidence and a new opportunity.Best regards

Dear guest:Thank you very much for sharing your comments, we will immediately work on the areas of opportunity that you have marked, our rooms do not have heating system, only air conditioning, I apologize if the staff did not inform you correctly, we have additional sheets and blankets if the guest requests them, we are working on the access of our specialty restaurants, we start at 5: 30 with the maximum capacity of the restaurant, if we do not have space and there are more guests waiting, we deliver a pager to call you without waiting in the restaurant or in your case we invite them to the next schedule, every day we have managed to improve the system of access to the restaurants, we are working with all the food and beverage staff in the content of the menu, We are reinforcing it in different languages so we can communicate better with our guests, the order of towels is made since last year but have a long delivery time, which is about to be fulfilled in February, we hope to meet all requests without problem, we will continue to insist with guests in the no beds section, although it is a difficult issue, we will see the best alternative.I hope you can give us a new opportunity and consider us as your option in this beautiful destination, we are working on new surprises which we hope will be to your liking.Best regards

Dear DavidI am sorry that your experience at the hotel was not satisfactory, it would be great to be in contact with you and offer you a solution to change this impression that we have caused.Our intention is always to provide the best service, we remain at your service.Best regards

DearWe are very disappointed to know you found our service below your expectations. We would like to know more. Please send us an email to Guest Service Manager can personally solve your problems.

Dear DanyaThank you for giving us a perfect rating and for recommending our hotel to other travelers.Were sure that all of our hotel staff enjoyed serving your needs as much as you enjoyed your stay. We will be pleased to see you again in your next visit.

Dear DeborahWe appreciate you taken a the time to provide us with an assessment of your stay. We are very sorry to hear that your stay didnt meet your expectations. Please send us an email to Guest Service Manager can personally solve your problems.

Dear BenjaminThank you for giving us a perfect rating and for recommending our hotel to other travelers.Were sure that all of our hotel staff enjoyed serving your needs as much as you enjoyed your stay. We will be pleased to see you again in your next visit.

Dear Gerardo,We appreciate your comments and the time you have taken to share them with us, I hope you continue to give us your trust and allow us to serve you again in this beautiful destination.Best regards

Dear AprilThank you very much for taking a time to share your experience with us, were glad you enjoyed our services. We appreciate your contribution, for us it is very valuable, we hope you have again as a guests and give you the best of welcomes.

Dear GuadalupeThank you for your comment and for choosing Krystal Grand Puerto Vallarta for your vacation. Thanks for share your experiencie with us, we try to innovate more efficent process in restaurants reservation. We are happy that you enjoyed your stay and we hope to have you again as guests in our hotel.

Buenos días, agradecemos sus comentarios y que su estadía haya Sido inolvidable, en nombre de nuestro equipo, esperamos verlo nuevamente con nosotros para atenderlos como ustedes se merecen.Guest Experience Manager

Dear MelissaThank you very much for taking a time to share your experience with us, were glad you enjoyed our services. We appreciate your contribution, for us it is very valuable, we hope you have again as a guests and give you the best of welcomes.

Dear NancyThank you for your comments, were very sorry to hear about your stay wasnt your expected. On behalf of our entire work team, we sincerely apologize for your bad experience with the flies, your room and your log time are you wait. It would be very helpful to know in detail what you are saying to make report and follow up on it. Please email us with a phone number or email address so our Guest Services Manager can personally resolve your issues.

Dear DinaWe appreciate your comments about our hotel. It makes proud that the needs of our customers are met in the best way. If you are going to return to Puerto Vallarta, do not hesitate to call us. We will be pleased with your visit.

Dear Luciano We appreciate your visit to Krystal Grand Puerto Vallarta. We are sorry to hear that your experience was not as expected. We are working on improving the services within the hotel, as well as renovating spaces that allow your vacation to be high. We hope we will allow you to give you a new and better experience on a next visit and give you the best welcome.

Dear ArmandoWe appreciate your visit to Krystal Altitude Vallarta. We are sorry to hear about your experience was not as expected. We are working on improving the services within the hotel, as well changing our service that allow your vacation to be high. We hope we will allow you to give you a new and better experience on a next visit and give you the best welcome.

Thank you very much for taking the time to share your specific experience with us. We appreciate your contribution, for us it is very important to know and improve, we will take the opportunity areas mentioned so we hopefully see you in your next trip and make your stay the best

Dear ArmandoThank you very much for taking the time to share your experience with us, we are glad to know enjoyed our services. We appreciate your contribution, for us it is very important to know and improve, we will take the opportunity areas mentioned so we hopefully see you in your next trip and make your stay the best.

Dear Aiste We appreciate your visit to Krystal Altitude Vallarta. We are sorry to hear that your experience was not as expected. We are working on improving the services within the hotel, as well as renovating spaces that allow your vacation to be high. We hope we will allow you to give you a new and better experience on a next visit and give you the best welcome.

Dear Rosangela We appreciate your visit to Krystal Altitude Vallarta. We are sorry to hear that your experience was not as expected. We are working on improving the services within the hotel, as well as renovating spaces that allow your vacation to be high. We hope we will allow you to give you a new and better experience on a next visit and give you the best welcome.

Dear Michael Thank you very much for taking the time to share your experience with us, we are pleased to know that you enjoyed our Altitude 24/7 service, that our service team shared great moments with you and that our facilities met your expectations. We really appreciate your experience with us, as it helps other guests get to know the complex and the destination, for us it is very valuable. We look forward to welcoming you very soon on your next visit.

Dear Vanessa Thank you very much for taking the time to share your experience with us, we are pleased to know that you enjoyed our Altitude 24/7 service, that our service team shared great moments with you and that our facilities met your expectations. We really appreciate your experience with us, as it helps other guests get to know the complex and the destination, for us it is very valuable. We look forward to welcoming you very soon on your next visit.

Dear BarbaraThank you very much for taking the time to share your experience with us, we are pleased to know that you enjoyed our Altitude 24/7 service, that our service team shared great moments with you and that our facilities met your expectations. We really appreciate your experience with us, as it helps other guests get to know the complex and the destination, for us it is very valuable. We look forward to welcoming you very soon on your next visit.

Dear Edgar.Thank you very much for taking the time to share your experience with us, we are pleased to know that you enjoyed our Altitude 24/7 service, that our service team shared great moments with you and that our facilities met your expectations. We really appreciate your experience with us, as it helps other guests get to know the complex and the destination, for us it is very valuable. We look forward to welcoming you very soon on your next visit.

Dear Hector Thank you very much for taking the time to share your experience with us, we are pleased to know that you enjoyed our Altitude 24/7 service, that our service team shared great moments with you and that our facilities met your expectations. We really appreciate your experience with us, as it helps other guests get to know the complex and the destination, for us it is very valuable. We look forward to welcoming you very soon on your next visit.

Dear LindsayThank you very much for taking the time to share your experience with us, we are pleased to know that you enjoyed our Altitude 24/7 service, that our service team shared great moments with you and that our facilities met your expectations. We really appreciate your experience with us, as it helps other guests get to know the complex and the destination, for us it is very valuable. We look forward to welcoming you very soon on your next visit.

Dear SherryThank you very much for taking the time to share your experience with us, we are pleased to know that you enjoyed our Altitude 24/7 service, that our service team shared great moments with you and that our facilities met your expectations. We really appreciate your experience with us, as it helps other guests get to know the complex and the destination, for us it is very valuable. We look forward to welcoming you very soon on your next visit.

Dear Francesco We appreciate your visit to Krystal Altitude Vallarta. We are sorry to hear that your experience was not as expected. We are working on improving the services within the hotel, as well as renovating spaces that allow your vacation to be high. We hope we will allow you to give you a new and better experience on a next visit and give you the best welcome.

Dear John Thank you very much for taking the time to share your experience with us, we are pleased to know that you enjoyed our Altitude 24/7 service, that our service team shared great moments with you and that our facilities met your expectations. We really appreciate your experience with us, as it helps other guests get to know the complex and the destination, for us it is very valuable. We look forward to welcoming you very soon on your next visit.