Children's activities

Reviews of Hyatt Ziva Puerto Vallarta - All-inclusive

4.5 out of 5
Hyatt Ziva Puerto Vallarta - All-inclusive
Carretera Barra de Navidad, Km. 3.5 Zona Hotelera Sur, Puerto Vallarta

Reviews

8.8

Excellent

Rating 10 - Excellent. 810 out of 1254 reviews" "
Rating 8 - Good. 236 out of 1254 reviews" "
Rating 6 - Okay. 114 out of 1254 reviews" "
Rating 4 - Poor. 52 out of 1254 reviews" "
Rating 2 - Terrible. 42 out of 1254 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

parisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except choice of restaurants. The Italian and Asian have to improve .
Stayed 5 nights in Apr 2024

8/10 Good

Rory, West Hollywood

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Private beach, vendors are respectful, beach staff helpful. Cab ride to romantic zone is 5-7 min. Restaurant staff is always willing to modify menu changes. All the other areas are well staffed and attentive to your needs. We have been guests at the Hyatt since they opened. The new general manager whom we met is passionate about maintaining and upgrading the property. He is always walking the property from morning till evening, taking notes and pictures. special mention to all the restaurant teams, Martine, Cesar, Delia, Susanna, Hector. Overall the food at all restaurants was very good.
Stayed 9 nights in Apr 2024
Response from Alejandra Rubio / Tour and Travel Sales Manager on Apr 15, 2024
Dear Rory ODonnell,Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,

10/10 Excellent

Kendra

Liked: Cleanliness, staff & service, property conditions & facilities
Always greeted by staff with a smile
Stayed 8 nights in Apr 2024
Response from Alejandra Rubio / Tour and Travel Sales Manager on Apr 15, 2024
Dear Kendra Louise Ramey,Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,

10/10 Excellent

mariano

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 5 nights in Mar 2024
Response from Alejandra Rubio / Tour and Travel Sales Manager on Apr 11, 2024
Dear Mariano Rafael Aguilar,Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,

10/10 Excellent

Erin

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Hyatt Ziva went above and beyond for their guests with friendly, helpful staff and a beautiful, clean property. I love how family friendly and safe it is as well! We will definitely be visiting again!
Stayed 4 nights in Apr 2024
Response from Alejandra Rubio / Tour and Travel Sales Manager on Apr 11, 2024
Dear Erin Durst,Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,

6/10 Okay

Penny

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Alejandra Rubio / Tour and Travel Sales Manager on Apr 11, 2024
Dear Penny Zulke,Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Alejandra Rubio / Tour and Travel Sales Manager on Apr 10, 2024
Dear Ralph Balzano,Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart

10/10 Excellent

monica

Liked: Cleanliness, staff & service
Stayed 5 nights in Apr 2024
Response from Alejandra Rubio / Tour and Travel Sales Manager on Apr 10, 2024
Dear Monica Mendoza,Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,

6/10 Okay

Mahsa

Travelled with family
Liked: Cleanliness, staff & service
Poor entertainment! All restaurants close at 10pm You have to stay in your room if you want to eat after 10pm
Stayed 3 nights in Mar 2024
Response from Alejandra Rubio / Tour and Travel Sales Manager on Apr 8, 2024
Dear Mahsa,Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. For your next visit just take note that sports bar offers food service until midnight. :)With Service from the Heart,

8/10 Good

Mona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Alejandra Rubio / Tour and Travel Sales Manager on Apr 9, 2024
Dear Mona Patel,Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was beautiful with so many pools and things to do. For me, I like to go shopping to the little stores in the city. Unfortunately, this is not available while vacationing in a resort. The mattress, for me, was a little hard. The food was wonderful with so many options.
Stayed 3 nights in Apr 2024
Response from Daniela Quintero- Social Media Coordinator on Apr 8, 2024
Dear Patricia, Thank you for such an amazing review on your experience at Hyatt Ziva Puerto Vallarta! I am thrilled to hear that you found pure heaven at our beautiful property. It is so great to hear the level of service and hospitality that we strive is being shown at our resort. Thank you for your feedback and recommendations, and please come back soon to enjoy once again our slice of paradise.With Service from the Heart,

10/10 Excellent

Adulfo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and Restaurants were very good for an all inclusive hotel.
Stayed 4 nights in Apr 2024
Response from Alejandra Rubio / Tour and Travel Sales Manager on Apr 7, 2024
Dear Adulfo Hernandez,Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Daniela Quintero- Social Media Coordinator on Apr 8, 2024
Dear Kathy, Thank you for such an amazing review on your experience at Hyatt Ziva Puerto Vallarta! I am thrilled to hear that you found pure heaven at our beautiful property. It is so great to hear the level of service and hospitality that we strive is being shown at our resort. Thank you for your feedback and recommendations, and please come back soon to enjoy once again our slice of paradise.With Service from the Heart,

8/10 Good

Patricia Lorene, Lake Forest

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location. Safe. Gorgeous sunsets
Stayed 6 nights in Mar 2024
Response from Alejandra Rubio / Tour and Travel Sales Manager on Apr 7, 2024
Dear Patricia Lorene, Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with a lot of options for activities throughout the day. Great pools and beautiful rooms. Staff went above and beyond in every aspect!
Stayed 5 nights in Apr 2024
Response from Alejandra Rubio / Tour and Travel Sales Manager on Apr 6, 2024
Dear Tammy Loiselle,Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,

6/10 Okay

Dina

Travelled with family
Location was excellent. Private beach with amazing sunsets. Lots of water sports options if the surf is safe. Pools lovely and well maintained. Views from hotel were excellent. Restaurants and drinks were less than. We tried all of the restaurants and the food was mediocre at best. The buffet was the most accomodating option for most meals but that gets old, so I recommend going off property for some meals to mix it up.
Stayed 4 nights in Mar 2024
Response from Alejandra Rubio / Tour and Travel Sales Manager on Apr 5, 2024
Dear Dina M Bogan,Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,

10/10 Excellent

Sylvie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Alejandra Rubio / Tour and Travel Sales Manager on Apr 5, 2024
Dear Sylvie Plante,Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,

8/10 Good

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our 4th time at this resort. We love the amenities, the rooms…having everything there that you need without needing to leave. The food was good, but if you are vegan you will likely be disappointed. As a vegan I found it difficult to eat at the restaurants, and the staff seem unfamiliar and not knowledgeable about what “vegan” means. They tried to be accommodating, but it was sad. Their idea of a vegan pasta dish was plain noodles (with a heavy butter taste) with like 1 zucchini thrown in it. If ordering from a menu, make sure to tell them “no cheese “ because even the meals marked as “vegan” had cheese on them.
Stayed 5 nights in Mar 2024
Response from Alejandra Rubio / Tour and Travel Sales Manager on Apr 3, 2024
Dear Steven Jones,Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,

10/10 Excellent

Voahangy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Daniela Quintero- Social Media Coordinator on Apr 2, 2024
Dear Voahangy, Thank you for such an amazing review on your experience at Hyatt Ziva Puerto Vallarta! I am thrilled to hear that you found pure heaven at our beautiful property. It is so great to hear the level of service and hospitality that we strive is being shown at our resort. Thank you for your feedback and recommendations, and please come back soon to enjoy once again our slice of paradise.With Service from the Heart,

10/10 Excellent

Achal

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Everything was spectacular
Stayed 5 nights in Mar 2024
Response from Alejandra Rubio / Tour and Travel Sales Manager on Mar 31, 2024
Dear Achal Garbharran,Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,

10/10 Excellent

Austin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experiences, will be back again very soon.
Stayed 6 nights in Mar 2024
Response from Alejandra Rubio / Tour and Travel Sales Manager on Mar 31, 2024
Dear Austin James Bunz,Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,

10/10 Excellent

Tim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This all inclusive resort has been my favorite destination thus far in our travels. From the time of arrival until the time we left the staff took extremely good care of us. Always with a warm smile, a hand on their heart, and sometimes even a hug. The adult only pool was absolutely amazing! It’s best if you get a cabana like we did. It comes with two lounge chairs in front that actually sit in ankle deep water in a section of the pool. The pool is heated and it’s just the right depth. Marissa was our server 2 of the days and she was absolutely wonderful! Her and the bartender Julio make an excellent team. Julio makes the best drinks! The food at the buffet was fantastic, steak and lobster at Blaze was FABULOUS, and the food at the Asian & Mexican restaurants was delicious. I also spent part of a day at the pool bar. Joshua was also an excellent bartender. Room service was excellent as well. Coffee was really good. My tip would be call for room service as soon as you wake up if you need that coffee lol. I loved the breakfast selection. The pancakes were the best! For supper the soups and cheeseburgers were really good. And lastly for food…the nachos with guacamole and salsa is a must. We ate them every day. You can order if you get a cabana poolside too! I must mention the concierges. Donaldo and BEATRIZ are wonderful. They assured we had our cabana reserved prior to arrival. I absolutely love this resort. We will be back!
Response from Alejandra Rubio / Tour and Travel Sales Manager on Mar 29, 2024
Dear Tim,Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,

8/10 Good

Sylva

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property . Good food . Older needs updating : GREAT STAFF and SERVICE
Stayed 4 nights in Mar 2024
Response from Daniela Quintero- Social Media Coordinator on Mar 29, 2024
Dear Sylva, Thank you for such an amazing review on your experience at Hyatt Ziva Puerto Vallarta! I am thrilled to hear that you found pure heaven at our beautiful property. It is so great to hear the level of service and hospitality that we strive is being shown at our resort. Thank you for your feedback and recommendations, and please come back soon to enjoy once again our slice of paradise.With Service from the Heart,

10/10 Excellent

Nikunj

Liked: Staff & service, amenities, property conditions & facilities
Great stay
Stayed 4 nights in Mar 2024
Response from Alejandra Rubio / Tour and Travel Sales Manager on Mar 27, 2024
Dear Nikunj Raiyani,Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,

10/10 Excellent

Elijah

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff. Wonderful views, great rooms. Lots of space, not crowded at all. Lots of pools hot tubs and chairs to sit at. Buffet was the best food. Other restaurants are ok.
Stayed 3 nights in Mar 2024
Response from Alejandra Rubio / Tour and Travel Sales Manager on Mar 27, 2024
Dear Elijah Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,

10/10 Excellent

sofia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Broken elevator serious problem
Stayed 7 nights in Mar 2024
Response from Alejandra Rubio / Tour and Travel Sales Manager on Mar 24, 2024
Dear Sofia Coss,Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,

6/10 Okay

Ricky, Upland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Alejandra Rubio / Tour and Travel Sales Manager on Mar 25, 2024
Dear Ricky Leblanc,Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,

10/10 Excellent

Guido

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came with our kids and a few other families and had a blast. The ocean is perfect if you enjoy small waves and the pools are super fun because of the activities they have going all the time. The property is located on a private beach which is a huge plus. Restaurants are really good and the buffet has a lot of variety to pick from. Highly recommend.
Stayed 5 nights in Mar 2024
Response from Alejandra Rubio / Tour and Travel Sales Manager on Mar 21, 2024
Dear Guido Sendowsky,Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,

8/10 Good

Archit

Stayed 3 nights in Mar 2024
Response from Daniela Quintero- Social Media Coordinator on Apr 8, 2024
Dear Archit, Thank you for such an amazing review on your experience at Hyatt Ziva Puerto Vallarta! I am thrilled to hear that you found pure heaven at our beautiful property. It is so great to hear the level of service and hospitality that we strive is being shown at our resort. Thank you for your feedback and recommendations, and please come back soon to enjoy once again our slice of paradise.With Service form the Heart,

10/10 Excellent

Brette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As a single mom, safety is my primary concern with two teenagers, and this property was perfect. I felt totally safe and comfortable and had an absolutely amazing time. My kids are 17 and 15 and they also loved being here. The food was delicious and we are foodies. So that’s saying a lot!! The staff was absolutely fantastic as well. Everyone spoke English so there was no language barrier. My only semi complaint are the rooms are a tad bit outdated but still comfortable however the resort itself is beautiful!! We will be coming back for sure!!
Stayed 5 nights in Mar 2024
Response from Daniela Quintero- Social Media Coordinator on Mar 13, 2024
Dear Brette, Thank you for such an amazing review on your experience at Hyatt Ziva Puerto Vallarta! I am thrilled to hear that you found pure heaven at our beautiful property. It is so great to hear the level of service and hospitality that we strive is being shown at our resort. Thank you for your feedback and recommendations, and please come back soon to enjoy once again our slice of paradise.With Service from the Heart,

10/10 Excellent

Victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort with breathtaking views. Food was on par with other all inclusive resorts, nothing special. Drinks were good. Not a lot of night life. Overall would definitely recommend!
Stayed 4 nights in Feb 2024
Response from Daniela Quintero- Social Media Coordinator on Mar 11, 2024
Dear Victoria:Thank you for such an amazing review on your experience at Hyatt Ziva Puerto Vallarta! I am thrilled to hear that you found pure heaven at our beautiful property. It is so great to hear the level of service and hospitality that we strive is being shown at our resort. Thank you for your feedback and recommendations, and please come back soon to enjoy once again our slice of paradise.With Service from the Heart,

6/10 Okay

Tasha

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The location and views were beautiful. The rooms were not maintained or cleaned well. In my room, there was a plumbing issue and the cabinet fell off.
Stayed 3 nights in Mar 2024
Response from Daniela Quintero- Social Media Coordinator on Mar 11, 2024
Dear Tasha, Thank you for your detailed review and for your time to share your experiences at our resort. I appreciate your constructive criticism and sincerely regret the inconveniences that you encountered during your stay, which is not indicative of the Hyatt Ziva experience. Please know we are working diligently in every area that you mention in order to raise the bar in terms of guest satisfaction, reinforcing consistency in quality and service. Comments such as yours are most valuable as they indicate specific areas to improve as they allow us to identify our areas of opportunity. We would love to have you back and offer you a more enjoyable and relaxing stay.With Service from the Heart,

10/10 Excellent

Vladimir

Liked: Staff & service
Nothing
Stayed 6 nights in Feb 2024
Response from Alejandra Rubio / Tour and Travel Sales Manager on Mar 10, 2024
Dear Vladimir Chiltsov,Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,

8/10 Good

Merton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice private property. The staff was great! The entertainment team was spectacular. The downside to this property is the food. It was below average and disappointing
Stayed 4 nights in Mar 2024
Response from Alejandra Rubio / Tour and Travel Sales Manager on Mar 9, 2024
Dear Merton,Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,

8/10 Good

Verhaazkhan

Liked: Cleanliness, staff & service
Disliked: Amenities
Overall a good experience. Wish they had tennis courts as listed under amenities and better food options in the buffet. A short taxi ride to romantic zone. Not much in the surrounding area.
Stayed 5 nights in Mar 2024
Response from Alejandra Rubio / Tour and Travel Sales Manager on Mar 9, 2024
Dear Verhaazkhan, Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,

10/10 Excellent

Timothy

Travelled with group
Liked: Amenities
Love it here! Go every year!
Stayed 3 nights in Mar 2024
Response from Alejandra Rubio / Tour and Travel Sales Manager on Mar 6, 2024
Dear Timothy Drews,Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,

8/10 Good

Debra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff, swim-up pool, maid, pool selection. A wedding almost every night with blaring boom boom music right outside our room. Hotel has no consideration for other guests.
Stayed 7 nights in Feb 2024
Response from Alejandra Rubio / Tour and Travel Sales Manager on Feb 29, 2024
Dear Debra Babish,We would like to thank you for taking the time to share a review of your experience with us. It was a pleasure being your hosts during your recent getaway to Hyatt Ziva Puerto Vallarta, we appreciate your loyalty, but it is with great sadness that we learn of an overall disappointing experience falling short on your expectations. Please accept our sincerest apologies for any disappointment you have experienced, the feedback from our guests is vitally important in our mission to deliver exceptional experiences, please be certain that your observations and concerns wont be overlooked as have been addressed accordingly to our management team. We take our guest's ratings and concerns very seriously, as it is the best way to improve our services, culinary offerings, and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure a pleasant stay. While we understand the way you felt about the situation experienced during your stay, we hope that our reply to your feedback restores some semblance of trust in us. With Service from the Heart,

10/10 Excellent

Cameron

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the beach and sunset views
Stayed 6 nights in Feb 2024
Response from Alejandra Rubio / Tour and Travel Sales Manager on Feb 28, 2024
Dear Cameron Matches,Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,

10/10 Excellent

Kathleen, Centennial

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our 2nd and not last time at the Ziva. We loved the staff. Food is good and the safety is unparalleled! Fun activities if you want, a sports bar, tequila bar, ocean side restaurants and more.
Stayed 9 nights in Jan 2024
Response from Alejandra Rubio / Tour and Travel Sales Manager on Feb 28, 2024
Dear Kathleen Mattei,Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,

10/10 Excellent

Ofelia

Stayed 4 nights in Feb 2024
Response from Daniela Quintero- Social Media Coordinator on Mar 20, 2024
Dear Ofelia, Thank you for such an amazing review on your experience at Hyatt Ziva Puerto Vallarta! I am thrilled to hear that you found pure heaven at our beautiful property. It is so great to hear the level of service and hospitality that we strive is being shown at our resort. Thank you for your feedback and recommendations, and please come back soon to enjoy once again our slice of paradise.With Service from the Heart,

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Alejandra Rubio / Tour and Travel Sales Manager on Feb 24, 2024
Dear James Olesko,Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,

8/10 Good

Daryl

Stayed 4 nights in Feb 2024
Response from Daniela Quintero- Social Media Coordinator on Mar 20, 2024
Dear Daryl, Thank you for such an amazing review on your experience at Hyatt Ziva Puerto Vallarta! I am thrilled to hear that you found pure heaven at our beautiful property. It is so great to hear the level of service and hospitality that we strive is being shown at our resort. Thank you for your feedback and recommendations, and please come back soon to enjoy once again our slice of paradise.With Service from the Heart,

10/10 Excellent

EDWARD

Travelled with partner
Construction noise, a problem
Stayed 7 nights in Feb 2024
Response from Daniela Quintero- Social Media Coordinator on Feb 22, 2024
Dear Edward, Thank you for such an amazing review on your experience at Hyatt Ziva Puerto Vallarta! I am thrilled to hear that you found pure heaven at our beautiful property. It is so great to hear the level of service and hospitality that we strive is being shown at our resort. Thank you for your feedback and recommendations, and please come back soon to enjoy once again our slice of paradise.With Service from the Heart,

8/10 Good

Kimberly Ann

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful. The resort was beautiful. I love the fact that the beach is semi private. The food was great at the restaurants. The buffet was good also.
Stayed 5 nights in Feb 2024
Response from Daniela Quintero- Social Media Coordinator on Feb 22, 2024
Dear Kimberly Ann, Thank you for such an amazing review on your experience at Hyatt Ziva Puerto Vallarta! I am thrilled to hear that you found pure heaven at our beautiful property. It is so great to hear the level of service and hospitality that we strive is being shown at our resort. Thank you for your feedback and recommendations, and please come back soon to enjoy once again our slice of paradise.With Service from the Heart,

8/10 Good

Jayison

Stayed 4 nights in Feb 2024
Response from Daniela Quintero- Social Media Coordinator on Mar 20, 2024
Dear Jayison, Thank you for such an amazing review on your experience at Hyatt Ziva Puerto Vallarta! I am thrilled to hear that you found pure heaven at our beautiful property. It is so great to hear the level of service and hospitality that we strive is being shown at our resort. Thank you for your feedback and recommendations, and please come back soon to enjoy once again our slice of paradise.With Service from the Heart,

8/10 Good

Cheryl

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Daniela Quintero- Social Media Coordinator on Feb 20, 2024
Dear Cheryl, Thank you for such an amazing review on your experience at Hyatt Ziva Puerto Vallarta! I am thrilled to hear that you found pure heaven at our beautiful property. It is so great to hear the level of service and hospitality that we strive is being shown at our resort. Thank you for your feedback and recommendations, and please come back soon to enjoy once again our slice of paradise.With Service from the Heart,

6/10 Okay

leslie, Laguna Beach

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I have been visiting this location since the 1980's; Camino Real, Hilton, Dreams and now Hyatt. Location -beach and grounds are beautiful. But, Hyatt has turned this resort into a non stop noise event-14 days=12wedding events. And loud yelling into microphones to deafening boom boom boom music all over the place . Impossible to relax nor enjoy the sound of the waves . For 25 y,o.'s and weddings only . Will not be returning .
Stayed 13 nights in Feb 2024
Response from Alejandra Rubio / Tour and Travel Sales Manager on Feb 19, 2024
Dear Leslie PolgarWe would like to thank you for taking the time to share a review of your experience with us. It was a pleasure being your hosts during your recent getaway to Hyatt Ziva Puerto Vallarta, we appreciate your loyalty, but it is with great sadness that we learn of an overall disappointing experience falling short on your expectations. Please accept our sincerest apologies for any disappointment you have experienced, the feedback from our guests is vitally important in our mission to deliver exceptional experiences, please be certain that your observations and concerns wont be overlooked as have been addressed accordingly to our management team. We take our guest's ratings and concerns very seriously, as it is the best way to improve our services, culinary offerings, and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure a pleasant stay. While we understand the way you felt about the situation experienced during your stay, we hope that our reply to your feedback restores some semblance of trust in us. With Service from the Heart,

2/10 Terrible

Lili

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The most terrible experience with hotels in my life. Staff of the hotel are nice, but when you have problems, they will not solve the problem in timely manor or just ignore your request or never show up. During our four nights stay, we were locked out of room 4 times almost everyday including the very last day 1 hour before checkout . Very stressful and time consuming walking to the front desk and waiting for them to fix. But the problem was never fixed even after they issued new card keys twice. The very last day, before checkout we were locked out again. Called the service from the phone by the elevator, mentioning we need check out in one hour and thus would need someone to open the door AsAP, but no one showed up. Luckily we tried the key 10 mins later and it worked . So we got packed for checkout on time. Hotel service is slow in all aspects, we needed extra shampoo the first night, call for service for 2-3 times, no one showed up until 2 hours later. I had to buy shampoo from the shop before they came with extra. Housekeeping was not available for two days(we only need 3 days service for our 4 night stay) Even though I called them multiple times. No one showed up. On the very last day, after phone calls being neglected , at 5PM, I had to walk to the front desk again as were out of clean towels. This time, the housekeeping arrived on time. The bathroom sink and toilet were so filthy dirty even on 1st day of our arrival. Way below 4 star hotel standard.
Stayed 4 nights in Feb 2024
Response from Alejandra Rubio / Tour and Travel Sales Manager on Feb 19, 2024
Dear Lili Chen,We would like to thank you for taking the time to share a review of your experience with us. It was a pleasure being your hosts during your recent getaway to Hyatt Ziva Puerto Vallarta, we appreciate your loyalty, but it is with great sadness that we learn of an overall disappointing experience falling short on your expectations. Please accept our sincerest apologies for any disappointment you have experienced, the feedback from our guests is vitally important in our mission to deliver exceptional experiences, please be certain that your observations and concerns wont be overlooked as have been addressed accordingly to our management team. We take our guest's ratings and concerns very seriously, as it is the best way to improve our services, culinary offerings, and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure a pleasant stay. While we understand the way you felt about the situation experienced during your stay, we hope that our reply to your feedback restores some semblance of trust in us. With Service from the Heart,

8/10 Good

Emma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building itself isn't modern but its clean.
Stayed 4 nights in Feb 2024
Response from Alejandra Rubio / Tour and Travel Sales Manager on Feb 16, 2024
Dear Emma Zarate,Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,

10/10 Excellent

Alexander

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Many private events closed off pool and other areas almost daily.
Stayed 7 nights in Jan 2024
Response from Alejandra Rubio / Tour and Travel Sales Manager on Feb 12, 2024
Dear Alexander Wyckliff,Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,