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Reviews of Hotel Mocali

2.5 out of 5
Hotel Mocali
Nicaragua #286 esquina Brasil, Col. 5 de Diciembre, Puerto Vallarta, JAL

Reviews

7.8

Good

Rating 10 - Excellent. 90 out of 285 reviews" "
Rating 8 - Good. 108 out of 285 reviews" "
Rating 6 - Okay. 57 out of 285 reviews" "
Rating 4 - Poor. 18 out of 285 reviews" "
Rating 2 - Terrible. 12 out of 285 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Lyes

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
It was better than expected for a 50$ a night
Stayed 2 nights in Apr 2024

6/10 Okay

Diane

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very close to the beach, only 2 blocks and surrounded by good restaurants
Stayed 6 nights in Feb 2024

10/10 Excellent

Ruben

Travelled with family
Liked: Cleanliness, staff & service
Satisfied
This is an outdated hotel but we have always enjoyed staying here. There are many shops and restaurants within walking distance and the staff are always friendly and professional.
Stayed 1 night in Dec 2023

8/10 Good

David

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
I would like to see bottle water for in the room.
Stayed 1 night in Sep 2023
Response from GERENCIA on Sep 18, 2023
Agradecemos sus comentarios nos ayudan a mejorar nuestros servicios

10/10 Excellent

Ernesto

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Hotel Mocali was a great place for us during our trip, the staff was great and attentive - always greeting you when you arrived and when you left. Room was great. We actually received an upgrade without us knowing which was even better. Overall great place and I would definitely stay there again.
Stayed 7 nights in Mar 2023
Response from GERENCIA on Apr 3, 2023
Thank you for your preference, well love to have you staying with us again.Hote Mocali, tu casa en Puerto Vallarta

8/10 Good

Mario Joseph

Liked: Staff & service, amenities, property conditions & facilities
Overall, very satisfied
Stayed 7 nights in Mar 2023
Response from GERENCIA on Mar 19, 2023
Agradecemos su preferencia.

10/10 Excellent

Paula

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were out and about all day so just needed a place to sleep and this was perfect. Clean and had AC for a great price. No frills. Dont expect a mini fridge or daily turn down service.
Stayed 4 nights in Feb 2023
Response from Gerente on Mar 14, 2023
Agradecemos sus comentarios y preferencia.

2/10 Terrible

Andrea

Travelled with partner
I paid for the property when I booked it and they gave my room away even though I called and told them our flight was delayed. We arrived at the time I told them (12:30 at night) and we had no room. They sent us to another hotel that was disgusting.
Stayed 1 night in Feb 2023
Response from GERENCIA on Feb 16, 2023
le ofrecemos una gran disculpa por lo ocurrido.

4/10 Poor

juan, Fort Worth

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from GERENCIA on Mar 15, 2023
sus comentarios nos ayudan a mejorar nuestros servicios-

4/10 Poor

mario Espino

Disliked: Staff & service, amenities, property conditions & facilities
The location is good, and walking distance to many things. The customer service is lacking example: requested the remote control get fixed twice, never got done. I do not recommend it or will ever stay there again.
Stayed 6 nights in Feb 2023
Response from GERENCIA on Feb 12, 2023
Agradecemos sus comentarios, seguimos trabajando para mejorar nuestros servicios

8/10 Good

kathleen

Liked: Property conditions & facilities, room comfort
Inept reception fellow
Check in at front desk was a disaster. The guy on d7ty stressed me out horribly, saying I did not have a reservation. Internet was terribly slow during my 15 minutes of trying to prove my (pre-paid!) Reservation. FINALLY he found it, wi5h no apologies.
Stayed 3 nights in Jan 2023
Response from GERENCIA on Feb 11, 2023
Lamentamos las molestias que esta situacion le ocasiono.seguimos trabajando para mejorar nuestros servicios.

2/10 Terrible

Piotr

Stayed 5 nights in Jan 2023
Response from GERENCIA on Mar 15, 2023
Sus comentarios nos ayudan a mejorar nuestros servicios.

10/10 Excellent

Lynn

Stayed 2 nights in Jan 2023
Response from GERENCIA on Feb 11, 2023
Agradecemos sus comentarios.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot great employees cant complain for the price ..clean quiet would come back for sure .
Stayed 7 nights in Jan 2023
Response from GERENCIA on Jan 31, 2023
Agradecemos su preferencia.

10/10 Excellent

Ignacio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that its conveniently located within walking distance from the shops and the boardwalk.
Stayed 3 nights in Jan 2023
Response from GERENCIA on Jan 31, 2023
Agradecemos su preferencia

8/10 Good

Patricia

Stayed 1 night in Jan 2023
Response from GERENCIA on Jan 31, 2023
Agradecemos sus comentarios.

8/10 Good

Julio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen lugar, la habitación y baño un poco pequeños pero nada mal para el precio, la ubicación es buena y el cafe de la mañana es muy rico.
Response from GERENCIA on Jan 31, 2023
Agradecemos sus comentarios.

2/10 Terrible

Bryan

Disliked: Staff & service, amenities, property conditions & facilities
Only made up your room ever other day 1 towel per day Greatly overpriced for a crappy hotel
Response from gerente on Dec 19, 2022
Mr Bryan. The cleaning of the rooms is daily. You applied out every 2 days. The price of your reservation never changed, you chose it that way. At no time was the staff rude and impolite to you. We appreciate your visit.

8/10 Good

danny

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2022
Response from GERENCIA on Feb 1, 2022
GRACIAS POR SUS COMENTARIOS, NOS AYUDAN A MEJORAR NUESTROS SERVICIOS. BUEN DÍA.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
A Satisfactory Stay
Overall it was actually a very good stay! Of course one should not expect too much from a simple two-star hotel such as Hotel Mocali but it did serve it's purpose anyway! (Anyone who expected more should have paid for a more expensive accommodation elsewhere!... and that's just the reality of it!). I was very happy to see the pleasant smile and beautiful personalities of the receptionists first thing in the morning and when I come back at night! The other staff looked shy but very nice too! I'm satisfied with the coffee and toast they provide every morning (then just have a full breakfast elsewhere, perhaps a good morning street tacos nearby). Unfortunately, WIFI IN THE ROOMS IS A DEFINITE PROBLEM and that I can't deny. However, they do have spacious rooms with good hot/cold water in the shower with very strong pressure. The hotel is just a walking distance to the beach (Playas Camarones), restaurants, pharmacies and a couple of cheap laundry services around. It's a 15 to 20 minute walk to Zona Romantico/Los Muertos Beach, passing by the pleasant Board walk / Malecon area. Meanwhile they are also just a block away from the bus stops to the Hotel Zones and the International Airport.
Stayed 5 nights in Jan 2022
Response from GERENTE on Jan 24, 2022
Agradecemos sus comentarios y preferencia

8/10 Good

Ro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is fair and proper deal
I stayed all over PV, this is a good value if on sale. The buildings all seem strange but once inside it is very nice and not hot or noisy.i notice people avoiding the beach bars because of the high prices. I believe people mostly come for short stay because prices are high especially for seafood which is right there in the Bay...
Stayed 3 nights in Dec 2021
Response from GERENCIA on Dec 13, 2021
AGRADECEMOS SUS COMENTARIOS

10/10 Excellent

Isabel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Nice hotel
Stayed 2 nights in Nov 2021
Response from GERENCIA on Nov 8, 2021
AGRADECEMOS SUS COMENTARIOS

10/10 Excellent

Isabel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Es un buen lugar con una ubicación excelente muy cerca del Malecón, habitaciones sencillas, cómodas y limpias. Me agrado mucho estuve tres noches
Stayed 1 night in Nov 2021
Response from GERENCIA on Nov 8, 2021
AGRADECEMOS SU PREFERENCIA

8/10 Good

Verified traveller

Liked: Room comfort
Stayed 2 nights in Oct 2021
Response from GERENTE on Nov 1, 2021
AGRADECEMOS SUS COMENTARIOS

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Place was nice & clean. People were friendly. Air conditioner was really loud making it difficult to sleep with it on. Ceiling fan was quiet, though.
Stayed 6 nights in Jul 2021
Response from GERENTE on Jul 21, 2021
AGRADECEMOS SUS COMENTARIOS.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
We loved and enjoyed the proximity to the ocean. Everything was within walking distance. This was Great Unfortunately we had to turn in the key room EVERY TIME we left, even for small errands. This was an inconvenience as we avoided going out several times due to this reason.
Stayed 11 nights in May 2021
Response from GERENCIA on Jun 5, 2021
AGRADECEMOS SUS COMENTARIOS NOS AYUDAN A MEJORAR NUESTROS SERVICIOS.

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2021
Response from GERENCIA on Jun 5, 2021
AGRADECEMOS SU PREFERENCIA

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad service.
The lady in the reception refused to store my luggage before I checked in. I said I woukd book/ check in in 2-3 hours and needed to store my luggage since it was only 11 am and I was taking a friend to the airport. Rooms are very tiny. Dogs barjed all night outside my window ( courtyard so I did not sleep much. No elevator.
Stayed 3 nights in May 2021
Response from GERENCIA on May 9, 2021
MUCHAS GRACIAS , SUS COMENTARIOS NOS AYUDAN A MEJORAR .

8/10 Good

dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Good location and nice staff very economical
Stayed 1 night in Mar 2021
Response from GERENTE on Mar 23, 2021
AGRADECEMOS SUS COMENTARIOS

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from GERENTE on Jan 19, 2021
AGRADECEMOS SU PREFERENCIA

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from GERENCIA on Dec 15, 2020
GRACIAS POR SU PREFERENCIA

8/10 Good

Randy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2020

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rocks
Great place. Great location
Stayed 1 night in Mar 2020
Response from GERENCIA on Mar 16, 2020
AGRADECEMOS SU PREFERENCIA.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from GERENTE on Feb 22, 2020
AGRADECEMOS SU PREFERENCIA

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
There were long shifts at front desk where no one spoke English. i.e. when my flight was cancelled..
Stayed 20 nights in Jan 2020
Response from GERENTE on Feb 24, 2020
LAMENTAMOS LOS INCONVENIENTES QUE LE PASARON. SUS COMENTARIOS NOS AYUDAN A MEJORAR NUESTROS SERVICIOS.

2/10 Terrible

Richard, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
was cheap, was a convenient location, easy access
Stayed 7 nights in Feb 2020
Response from GERENTE on Feb 18, 2020
WE THANK YOU FOR YOUR COMMENTS AND WE WOULD LIKE TO KNOW THAT IT WAS WHAT I DON'T BE SATISFIED TO IMPROVE OUR SERVICE

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020
Response from GERENTE on Feb 20, 2020
GRACIAS POR SU PREFERENCIA

6/10 Okay

Jessica

Liked: Cleanliness
Disliked: Staff & service, room comfort
Don’t book with hotels.com!!!
Do not book with hotels.com!!! They charged me when I booked and showed up to no reservation at hotel. Staff was very nice and fortunately had an available room, as I was exhausted from traveling, but had to pay motel directly again for 4 nights. Have still to receive refund from original booking from hotels.com, stating they are waiting for motel’s manager approval. Unprofessional and unneeded stress to start a short vacation.
Stayed 4 nights in Jan 2020
Response from GERENCIA on Jan 31, 2020
We regret what happened I hope you enjoy your stay.

2/10 Terrible

Suzette

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Steer clear if this hotel if you can
The first night we got there we accidentally got the dates wrong for our hotel stay and so they put us in a room with two double beds and we thought that was a $36 stay and it wasn’t and they ended up charging us the next day for the full price, even though it was a mistake and we were staying a total of three nights anyway. In Mexico everything is about money they don’t care about rectifying problems with guests. On the third night we had cockroaches crawling on us and I even took a picture of a cockroach that I was able to partially kill and show the manager. I told her how awful it was to sleep in a bedroom with cockroaches and would she be willing to comp us for anything and she refused. The service staff was okay. Staff somewhat pushy about tips, but we were very generous with. The price was way above what we received in our opinion. But because it’s in Puerto Vallarta they are demanding ridiculous amounts of money
Stayed 3 nights in Jan 2020
Response from Gerente on Jan 24, 2020
We regret that your stay was not to your liking. Thank you for your comments do not say to improve our services.

6/10 Okay

Verified traveller

Stayed 1 night in Jan 2020
Response from GERENCIA on Jan 10, 2020
AGRADECEMOS SU VISITA Y SUS COMENTARIOS

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 13 nights in Nov 2019
Response from GERENTE on Dec 13, 2019
GRACIAS POR SU COMENTARIO

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You need more space in the showe to put shampoo containers.
Stayed 3 nights in Nov 2019
Response from GERENTE on Nov 21, 2019
GRACIAS POR SUS COMENTARIOS. NOS AYUDAN A MEJORAR NUESTROS SERVICIOS.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2019
Response from GERENTE on Aug 9, 2019
GRACIAS POR SUS COMENTARIOS

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's the little things...in life...
The rooms are small...but...so what?! It gave me a chance to master my organizational skills! I thought this over as I dissected the room in my mind! Every bit of placement of things was perfect! The shower across from toilet, the sink...but the air conditioning with a ceiling fan provided cooling comfort after our daily walks. The two drawers u see the wall mirror placed where natural light could help you get ready every morning! The cabinet to hang clothing had a shelf so you could as well place shoes underneath on the floor. Under those two drawers you could utilize the floor space as well! The staff were pleasantly accommodating! The breakfast, coffee, toast and three melon options, not much but enough to take your vitamins! Right down the block you could pay 45 pesos for am awesome bigger breakfast. If everything was grand and too comfortable then you wouldn't want to leave your room! You would miss the wonderful things that circled you. The people, the food, the boardwalk, the playa....all right there! A little ice chest from OXXO and drinks on the patio...oh me oh my we are blessed to have found this wonderful place right in the heart of the old town! Thank you Hotel Mocali for the humbling and wonderful experience...we will be back! Oh and the neighbors play loud music late at night, but so what...they are happy and we were happy for them!
Stayed 13 nights in Jun 2019
Response from Gerente on Jul 16, 2019
Muchas gracias por su reseña y sus comentarios.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stuff was nice and helpful. Good location of hotel.
Stayed 25 nights in May 2019
Response from GERENTE on Jun 18, 2019
thanks for your comments

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019
Response from GERENTE on May 3, 2019
GRACIAS POR SUS COMENTARIOS

10/10 Excellent

Dianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect
Just couple blocks from beach area, great roof area, 360 deg. views, really clean and neat place
Stayed 12 nights in Mar 2019
Response from GERENTE on Mar 30, 2019
thanks for your comments

8/10 Good

Lloyd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pro:very clean, great staff, good location. Con: smallest bathroom ever, could have changed up the cont. bfast a bit.
Stayed 7 nights in Mar 2019
Response from GERENTE on Mar 19, 2019
THANKS FOR YOUR COMMENTS

10/10 Excellent

Verified traveller

Stayed 2 nights in Feb 2019
Response from GERENTE on Apr 2, 2019
GRACIAS

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
Location is excelent,, just walk 5minutes and you can see bars and restaurants
Stayed 2 nights in Feb 2019
Response from GERENTE on Mar 10, 2019
GRACIAS POR SUS COMENTARIOS