Ratings based on 247 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
96% of guests recommend
4.9 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Destination wedding

Posted 21-Apr-2014
Beautiful, amazing rooms! Confusing all-inclusive system. Service good, but slow if multiple groups in one's party. Better for couples, but not bad for families. No hotel shuttle service to the Marina or airport. No free wi-fi.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 20-Apr-2014
Extraordinarily service, and accommodations are second to none. Cannot wait to return
5 out of 5
Recommended
for Everyone
by francis from new york

Excellent location and hotel

Posted 19-Apr-2014
Had an awesome vacation at the garza blanca. Great room, location and great experience. Definitely will come back
5 out of 5
Recommended
for Everyone
by A verified traveller

Awesome Place!

Posted 18-Apr-2014
Location: Zip lines, zoo, bungee jump, jungle, and old town
One of the nicest places we have ever stayed and the staff was super nice! We will be back for sure! They upgraded our room when we arrived and without asking them...
5 out of 5
Recommended
for Everyone
by Candy from Bowie, MD

More than we expected

Posted 4-Apr-2014
Pros: Our room was more than we expected. The breakfast was delicious and the staff extremely polite.
Cons: Too much pressure from the company that will try and sell you a Time Share. They waste a lot of your day. The have a hard time accepting, NO.
Location: Definitely use the Vallarta Adventure company to book outdoor sports.
Pictures do not do the Garza Blanca justice. The place is beautiful, awesome beach and pool. I will definitely return.
5 out of 5
Recommended
for Everyone
by A verified traveller

Panoramic View for sure!!!

Posted 2-Apr-2014
Excellent Hotel and Condo resort just south of town. Well maintained excellent staff. Timeshare and fractional ownership was available but not pushed Just say no thank you. Some.construction but again expected so not an issue. Room, food, pools, transportation all well thought out and very good. Did not do all inclusive and ate around town as well as resort. Lots of activities including hiking on property.
5 out of 5
Recommended
for Couples
by Val from Seattle

Great hotel

Posted 1-Apr-2014
Pros: It has beautiful views of the bay and the rooms are so nice and well appointed
Cons: Service in the food and beverage outlets, especially room service.
Location: Close to the city about a fifteen minute taxi ride to the town of Puerto Vallatra. Right on the beach with incredible sunsets.
Great hotel. Location was good and the property is beautiful. We bought the all inclusive package. Food was very good for an all inclusive. However the service for room service was really poor. One day our order was completely forgotten. They need to ramp up the service in the outlets. Other than that we loved the property and will return for sure.
5 out of 5
Recommended
for Everyone
by A verified traveller

Unbelievable

Posted 28-Mar-2014
Pros: Expedia
Location: Take a bus to downtown is only 8 pesos....
Amazing staff and accommodations. Absolutely best vacation in a very long time.
5 out of 5
Recommended
for Couples
by Duane from Hot Springs Village, AR

Fantastic Vacation!!

Posted 26-Mar-2014
Pros: Beautiful setting, great staff and super facility.
Cons: Menu choices, follow-up on some items (burned out light bulb), lines of communication between staff and services, better shuttle service up/down site
Location: Great location several miles south of Puerto Vallarta. We attended the Rhythm of the Nights tour which is excellent.
What a great vacation! The location and setting are absolutely gorgeous. We elected to do the all-inclusive option and do not regret that choice. For the minimal amount we certainly got our money's worth. The panoramic junior suite in Tower 5 was extremely spacious and the amenities superb. We decided to sit in on the vacation/timeshare presentation and would not do that again. The 90 minute presentation lasted 3 hours and being in our 60's we certainly did not want to buy into a 30 year vacation program. Much better to enjoy as you go. But we definitely enjoyed our stay and will certainly return.
5 out of 5
Recommended
for Everyone
by SP from Seattle, WA

Total Paradise

Posted 26-Mar-2014
Pros: Everything. The pools. The service. The beautiful surroundings. The air. It was truly paradise.
Cons: Couldn't get anyone to answer the front desk phone after 12am on two nights. Mexican food is amazing, but American food is just ok. +Free internet!!!
Location: Quick cab side to downtown Puerto Vallarta and shopping - $12.50 USD and about 15 minutes. Or bus is $2.
This was by far the best place I have ever stayed. And my standards are probably a little too high normally. So the fact that this place exceeded all expectations should tell you something. The service was impeccable. High-touch, personalized contact from all members of the staff. Personal calls to make sure you had everything you needed. We stayed in the junior panoramic suite which was to die for. Amazing view. Spacious room. Gorgeous bathroom. The entire resort looks EXACTLY like the pictures. We also did all-inclusive. That is the way to go in Mexico! I kept waiting for them to charge us for something, but we ate and drank as much as we pleased at all hours of the day and there were no charges at the end. PLUS room service is included as part of all-inclusive! Amazing. The resort property is stunning. The views from all restaurants are breathtaking. The pools are delightfully warm, and lots of space for laying out by the pool. Their beach is a little small (you can't, for instance walk miles in either direction), but beautiful and lots of activities to do on the beach besides just swimming. All the Mexican dishes at the pool bar were the best I'd ever had (ceviche, burritos, fajitas, guac...etc.) as were the drinks. Amazing drinks. They'll make you anything and bring it to you in the pool. Love it. Superb service and a wonderful experience. Can't wait to go back to paradise.