Ratings based on 372 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
95% of guests recommend
4.9 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Families
by A verified travellerfrom Alberta Canada

Excellent staff and Sunset veiws

Posted 22-Mar-2015
Pros: We really liked the genuine friendliness of the staff working at the hotel. We commented often that this was more then a job to many of the staff
Location: Enjoyed the 8 peso bus ride to Puerto Vallarta to walk the boardwalk
We stayed at the Garza Blanca based on reviews from other expedia clients who recommended the property. We found it amazing both in the genuine friendliness of the staff to the cleanliness of the property. We were often one of a few people using the beach and could not say more about the friendliness of Pedro and Daniel. The y both did a great job of taking care of the people who came down to use some of the water sports equipment the hotel offers for its guests to use.
5 out of 5
for Everyone
by A verified travellerfrom springfield, mo

calm , wonderful resort.

Posted 18-Mar-2015
Pros: The room was great .
Cons: Need to work on beach. Also, need little entertainment at night.
Location: Take taxi into city. Romantic district and gay area are always fun. Tons of neat shows at night at Palm and Red Room. Comedians and great singers,
Great hotel and wonderful staff. We never had to wait for anything. Staff was great. Got the jr suite on the hill which we were bummed out about. (Wanted to be closer to ocean) it turned out fine. Trolly ride was always there and room was great. Food on all inclusive plan was good, not great. Drinks great too. They need somewhere to go after 8:00. Resort pretty much shuts down, Overall it was great !
5 out of 5
for Couples
by A verified traveller

Outstanding Resort

Posted 11-Mar-2015
Pros: great resort, great location, friendly attentive staff,Best views in the bay
Cons: minor expansion of the pool drink menu for those of us who want to try something different without guessing
Location: 10-15 minutes from everything South of downtown, secluded but close
great resort, great location, friendly attentive staff, there is a beach but currently lacking direct access due to the storm damage of last year. Best views in the bay
4 out of 5
by A verified travellerfrom Phoenix

Just missed the mark

Posted 9-Mar-2015
Garza Blanca is a beautiful resort with good food and a great staff. But 2 things keep the hotel from being first class: 1. A $10 a day charge for WiFi. If the hotel can't afford to provide this for free, there is something wrong with the management. 2. All -- and there a lot! -- of Buddha statues. If symbols of Christianity or Judaism or Muslim were used, I am sure the in appropriateness would be obvious. This is a luxury hotel not a religious retreat. These statues are offensive to devote believers of other faiths.
4 out of 5
for Everyone
by A verified travellerfrom Chicago, IL

Gorgeous Hotel - beware the hard sell

Posted 22-Feb-2015
What a beautiful hotel! The staff are all very friendly and helpful, most speak English. Beware the timeshare pitch!! They will pressure you to sit through the 1 1/2 hour presentation- which lasts much longer unless you put your foot down. Plus side is you get a 15% card good for your stay. The Spa is amazing!! Try the hydro-therapy room prior to your massage. So good!
3 out of 5
by A verified travellerfrom Los Angeles

Good but no longer great

Posted 19-Feb-2015
Has become a time share priority hotel. Staff was excellent once you get past the timeshare staff.Beachfront hotel with no beach. Poolside menu changed ,used to be one of the best but have taken away many of the Mexican dishes. Resturaunts on complex average at best. Rooms are clean but no wifi and limited amenities ( had Junior Suite). Would recommend but probably best to avoid all inclusive unless you like to drink. Been coming here since 2010 and been to PV over 30 times. Villa Estancia probably better due to food and nicer beach if comparing similar hotels for price, room size and beach.
5 out of 5
for Everyone
by A verified travellerfrom Michigan

Best all inclusive

Posted 18-Feb-2015
Pros: Calm, relaxing environment - not loud music and parties at the pool. Great service, food and facilities.
Cons: The beach was small and rocky. Water sports were cancelled everyday we were there because of weather, but it was nice weather and small waves.
This was the best all inclusive we have stayed at. The food was excellent, not like most all inclusive resorts. Other reviewers had mentioned not liking the signature required on every slip. After staying there I assume they do this because many people stay there without the all inclusive plan, and pay for the drinks and food in the normal way. I view this as a great thing because the resort has to keep up its quality of food to compete with other restaurants. We met people who were staying for several weeks because of past great experiences they had. The staff was very friendly and helpful. They had some stipulations on what was not included in the all inclusive, but they were plain and straight forward. We did not have any problems with being charged for "extras". The room was fantastic and the pools were great. They had more staff people per guest than I have seen at any other place, not just all inclusive. We had our best family vacation to date at Garza Blanca and would highly recommend it.
5 out of 5
for Couples
by A verified traveller

10 Year Anniversary

Posted 17-Feb-2015
Pros: The infinite pools are amazing. The room (Room 5082B, a Junior Suite in Tower 5 - oceanview, but not ocean front) was much bigger than we expected!
Cons: We could hear a baby in the next room each night. Not the hotel's fault, expect for maybe a little more padding in the connecting door... or earplugs
Location: The location was outside the touristy area of downtown... a $10 cab ride. To me, the location was perfect for relaxing, but still being close enough.
My wife and I stayed from Feb. 7-12, 2015. This was our 10 year anniversary trip and was unbelievably romantic. The weather was near perfect the entire time. There was definitely some street noise from our tower (Tower 5), but we could also here the ocean as we relaxed in the hammock on the balcony. The towers are not ocean front, but they have trams that run very frequently – we never had to wait but for a few minutes. The towers were actually better in my opinion. We highly recommend this place and met a number of couples that have already been return visitors.
5 out of 5
for Everyone
by A verified travellerfrom Yorba Linda, CA

PV Paradise

Posted 16-Feb-2015
Pros: Everything...
Cons: Elevator in Tower 4 was a little unreliable...
Location: No need to leave the resort... But, bar hopping in PV was fun!
Garza Blanca was fantastic... From the greeting when we arrived, to the incredible accommodations, to the unending ocean views, to the gourmet all-inclusive meals, to the infinity pools... We're already planning a trip back!
3 out of 5
for Everyone
by A verified travellerfrom Mesa Az

Unbelievable Views

Posted 13-Feb-2015
Pros: Our mini suite was extremely large and the balcany itself was over 300 square feet.
Cons: The quality of food was no where near worth what they charged. Portions where a la cart and quite small. We found restuarants in town a far better.
Location: Tony's restuarant is a real treat, we went twice.
The hotel and it's rooms are fantastic, our view was basically the whole bay of Puerto Vallarta. The layout of everything was done to perfection and alot of thought to ensure best site lines for everything. The lack of free Internet service and better selection for breakfasts smorg's needs to be addressed before we would return here, even though the room and view rated near our all time best ever.