We recently went to Hyatt on spring break. We called ahead of time to confirm the details of our room assignment since we requested connecting rooms and we were assured that our rooms would be side-by-side and everything was good to go. When we showed up it was a different story and there was no willingness to make it right. We weren’t able to get a room right next to our kids, the room was around the corner, which was not OK for us.
In addition to the room fiasco, we never had hot water the entire time. We called maintenance and they said they were going to fix it but never fixed it. And to top it off our last day the electricity was out the entire day and we were told that this is something that happens often, but that there was nothing that the hotel could do about it.
We made the most of our trip, the property was nice and on the beach, but we were looking forward to better service from the staff, and more activities on site. It seems like the activity staff just stood around and just watched people in the pool. We will definitely not be visiting again, and will not be recommending this resort to anyone else.