2 outdoor pools

Reviews of Margaritaville Island Reserve Riviera Maya —An Adults Only All-Inclusive Experience

4.5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 143 out of 256 reviews" "
Rating 8 - Good. 56 out of 256 reviews" "
Rating 6 - Okay. 37 out of 256 reviews" "
Rating 4 - Poor. 13 out of 256 reviews" "
Rating 2 - Terrible. 7 out of 256 reviews" "

9.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful, new property.
Stayed 3 nights in May 2024
Response from Rooms Division Manager on May 25, 2024
Finsup Thank you for being our guest, and we look forward to welcoming you back in the future.

8/10 Good

Connie, Kilgore

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Rooms Division Manager on May 19, 2024
Fins'up! Thank you for being our guest, and we look forward to welcoming you back in the future.

6/10 Okay

Brandi

Travelled with partner
Liked: Cleanliness, staff & service
Hello, although we met wonderful people and our room was nice and kept clean and stocked, we are VERY disappointed that the pictures of the resort on your site shows a beach and there was no such beach! We chose Cancun for their white sand beaches and to pay what we did for that experience and not receive it is shameful at the very least! It is your responsibility to keep up with what is and is not available at these resorts if you are advertising for them and you did not do your job!
Stayed 5 nights in May 2024
Response from Your Hotel Management on May 16, 2024
Dera Brandi,We apologize for any disappointment regarding the beach. While we strive to maintain accurate representations, natural changes can occur. We appreciate your understanding and are glad you enjoyed the people and your room. Your feedback is invaluable as we continually enhance our guest experience. We hope to welcome you back for a more fulfilling stay.Fins up!

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in May 2024
Response from Rooms Division Manager on May 13, 2024
Thank you for your excellent 5-star rating.We hope that Margaritaville Island Reserve Riviera Maya - Adults Only, All Inclusive will be your preferred resort for your next visit to the Riviera Maya and Mexico.Fins up!

10/10 Excellent

Yohandy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was beyond my expectations except for the beach, very happy with my stay.
Stayed 3 nights in May 2024
Response from Rooms Division Manager on May 13, 2024
Thank you for your excellent 5-star rating.We hope that Margaritaville Island Reserve Riviera Maya - Adults Only, All Inclusive will be your preferred resort for your next visit to the Riviera Maya and Mexico.Fins up!

6/10 Okay

Scott J

Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
Property was clean and well maintained. Road leasing to it is very isolated and not well kept
Stayed 4 nights in May 2024
Response from Your Hotel Management on May 16, 2024
Dear Scott:Thank you for your 3-star rating.We hope that Margaritaville Island Reserve Riviera Maya - Adults Only, All Inclusive will be your preferred resort for your next visit to the Riviera Maya and Mexico.Fins up!

4/10 Poor

Charina

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Most of the staff were on their phone and barely acknowledging us. They were mostly trying to sell things that weren’t inclusive. The room, wasn’t ready by 3pm. The dining is very limited. They couldn’t really help with transportation, some of them didn’t know much of the transportation company that they suggested. I personally wouldn’t come back or recommend this resort.
Stayed 3 nights in May 2024
Response from Nadia - Expedia Ambassador on May 8, 2024
We're truly sorry to hear about the inconveniences you experienced during your stay, Charina. Your feedback is valuable to us, and we'll address these issues with our team to ensure a better experience for our guests in the future. If you have any further concerns, please don't hesitate to reach out to us directly. Thank you for bringing this to our attention.

10/10 Excellent

Lester, Wesley Chapel

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Nadia - Expedia Ambassador on May 8, 2024
Thank you for the 5-star rating, Lester! We're thrilled to hear you had a great time at our resort!

10/10 Excellent

Charlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From check in to check out, the staff is friendly, accommodating, and willing to help in any way. Will definitely go back again.
Stayed 3 nights in Apr 2024
Response from Nadia - Expedia Ambassador on May 6, 2024
Hi Charlene! Thank you for sharing your wonderful experience with us! We're thrilled to hear that you enjoyed your stay and that our staff provided excellent service throughout your visit. We can't wait to welcome you back again soon for another memorable stay!

10/10 Excellent

Denise

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is beautiful and so clean! The staff were all friendly and fun. They had many food options including steak house and italian. I always felt safe on the resort and with transport they set up. I can’t wait to go back.
Stayed 5 nights in Apr 2024
Response from Nadia - Expedia Ambassador on May 3, 2024
Hi Denise! Thank you so much for your glowing review! We're thrilled to hear that you found our resort beautiful and clean, and that our staff made your stay enjoyable with their friendly and fun demeanor. It's fantastic to know that you felt safe throughout your stay and appreciated the variety of food options available, including our steakhouse and Italian restaurant. We can't wait to welcome you back for another wonderful stay!

10/10 Excellent

Kimberly Lanay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the resort was very friendly.
Stayed 5 nights in Apr 2024
Response from Nadia - Expedia Ambassador on May 7, 2024
Hi Kimberly! We're delighted to hear that you had a positive experience with our staff during your stay at the resort. Our team strives to provide friendly and attentive service to all our guests. Thank you for your kind feedback, and we hope to welcome you back again soon!

10/10 Excellent

Katie

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful and very clean vacation spot. The service was outstanding. There was a group of 10 of us and they were very accommodating. The food was great. We all would go back in a heartbeat.
Stayed 3 nights in Apr 2024
Response from Nadia - Expedia Ambassador on Apr 29, 2024
Hi Katie! Thanks a lot for sharing your wonderful experience with us. We're thrilled to hear that you found our vacation spot beautiful and clean, and that the service exceeded your expectations. It's fantastic to know that our team was able to accommodate your group of 10 so well. We're delighted that you enjoyed the food, and we can't wait to welcome you all back for another fantastic stay!

8/10 Good

Katelyn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The resort itself was a great time but the food was edible at best, once they ran out of a specific alcohol it wasn’t restocked for the rest of our trip and with it being in the middle of the jungle it’s kind of an inconvenience to get out and do anything outside of the resort. -If you like to do all the water sports like I do, this resort is not for you! Since they don’t have a beach there are no water activities (i.e. paddle board, snorkel area, paddle boat..)
Stayed 4 nights in Apr 2024
Response from Nadia - Expedia Ambassador on Apr 29, 2024
Katelyn, we're thrilled to hear that you had a great time at the resort! We appreciate your feedback regarding the food and alcohol availability. Rest assured, we'll take note of your comments to ensure improvements are made. While we're nestled in the jungle for a tranquil escape, we understand it might be inconvenient for some guests to explore beyond the resort. As for water sports, we apologize for any disappointment. Although we don't have a beach, we do offer various activities like poolside relaxation and other on-site experiences. We hope to welcome you back for another memorable stay! If there's anything else we can do to enhance your experience, please don't hesitate to reach out. Cheers to your future adventures!

10/10 Excellent

Billie

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing enjoyed our trip super relaxing
Stayed 7 nights in Apr 2024
Response from Nadia - Expedia Ambassador on Apr 29, 2024
Billie, we're thrilled to know that you had an amazing and relaxing trip with us! Your satisfaction is our top priority, and we're delighted that you enjoyed everything from the food to the atmosphere. We can't wait to have you back for another fantastic experience! If there's anything else we can do to make your next stay even better, just let us know. Until then, wishing you sunny days and endless relaxation!

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Nadia - Expedia Ambassador on Apr 29, 2024
Angela, we're delighted to hear that you had a fantastic experience at our resort! Thank you for taking the time to share your feedback. We hope to welcome you back soon for another wonderful stay. If there's anything we can do to make your next visit even better, please let us know. Cheers to many more memorable moments!

8/10 Good

Toyseana

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an amazing experience with great food and the staff was very nice and everything was clean.
Stayed 3 nights in Apr 2024
Response from Nadia - Expedia Ambassador on Apr 29, 2024
Thank you, Toyseana! We're delighted to hear that you had an amazing experience with great food and friendly staff. We're also glad to know that everything was clean and up to your satisfaction. We hope to welcome you back for another wonderful stay soon!

4/10 Poor

Dawn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property is new.
Stayed 1 night in Jan 2024
Response from Rooms Division Manager on Apr 21, 2024
Hi DawnWe're delighted to hear that you appreciated the newness of our property! We've put a lot of effort into creating a fresh and modern environment for our guests to enjoy. If there's anything specific you particularly enjoyed or any suggestions you have for us to further enhance your experience, please feel free to share. We're here to ensure your stay with us is nothing short of exceptional.

10/10 Excellent

Alexis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a lovely resort.
Stayed 1 night in Apr 2024
Response from Rooms Division Manager on Apr 20, 2024
Hi AlexisThank you for your feedback! We're glad you enjoyed your time at our resort. If there's anything specific you loved or any suggestions you have for improvement, we'd love to hear them. We're always striving to make our guests' experiences even better.

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities
It was a lovely resort.
Stayed 2 nights in Apr 2024
Response from Rooms Division Manager on Apr 20, 2024
Hi AlexisThank you for your feedback! We're glad you enjoyed your time at our resort. If there's anything specific you loved or any suggestions you have for improvement, we'd love to hear them. We're always striving to make our guests' experiences even better.

10/10 Excellent

Ramin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great vacation at this hotel. Every thing was great and exciting the food was delicious. I fully recommend it. 👌
Stayed 7 nights in Apr 2024
Response from Rooms Division Manager on Apr 20, 2024
Dear Ramin,We are humbled by your kind words, and we thank you for sharing such a wonderful review. As you discovered, our team members take great pride in creating a relaxing and welcoming environment for each of our guests and we are thrilled to read that their efforts left such a lasting impression. We thank you for shining a light on your greater experience and we trust you’ll be returning to Margaritaville one day soon.Fins up,Jose Martin Garcia Rooms Division Manager

8/10 Good

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Nadia - Expedia Ambassador on May 7, 2024
¡Hola Carlos!Gracias por compartir tu experiencia con nosotros. ¡Esperamos verte de nuevo pronto!

10/10 Excellent

Raquel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Rooms Division Manager on Apr 21, 2024
¡Querida Raquel!Muchas gracias por su calificación de 5 estrellas, esperamos volverla a ver muy pronto.Fins up!

10/10 Excellent

Maria, Houston

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful
Stayed 5 nights in Apr 2024
Response from Dafne on Apr 20, 2024
Dear Maria!Thank you for your wonderful 5-star rating.We hope that Margaritaville Island Reserve Riviera Maya will be your preferred resort for your next visit to the Riviera Maya and Mexico.Fins up!

10/10 Excellent

Travon

I had a great experience I enjoyed myself
Stayed 3 nights in Apr 2024
Response from Rooms Division Manager on Apr 21, 2024
Dear Travon!We are so glad to know that you enjoyed your visit in our resort.We hope that Margaritaville Island Reserve Riviera Maya will be your preferred resort for your next visit to the Riviera Maya and Mexico.Fins up!

8/10 Good

Kimberley Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
It was an Amazing Clean New Property. It is rather small with limited dining because of the size. It lacks any beach, which I did miss. The quality of the food was good. We did upgrade our tenderloin option at the steakhouse on our last visit. ($57USD) enough for two people to share. This steak was very good compared to the menu option. Wine selection is not good. We like California Cabernet and they was none offered as an optional purchase. We did purchase JLohr Cabernet at Mercantile. It was a half bottle which we were charged $26 USD for way over priced, but I was in need of a good red wine. We do like to walk so since there was no beach we were up early 6am to get a treadmill for a 30min walk. Had to get up early as there are only 4 treadmills available. Prime pool seating options were gone early, but there were always chairs available. We thoroughly enjoyed our balcony and the Muskoka Chairs. We had an Oceanfront Chillout Suite which gave us an awesome view of the entire pool area and the ocean. We spent one day sitting on our balcony for the entire day. Landshark was a great pub experience just like home. Food was fantastic. Overall we enjoyed it, but would probably not revisit just based on the fact that we like to try new things.
Stayed 8 nights in Apr 2024
Response from Rooms Division Manager on Apr 21, 2024
Hi KimberleyThank you for taking the time to share your detailed feedback with us! We're thrilled to hear that you found our property amazing, clean, and new. We understand that our smaller size may have limited dining options, and we appreciate your understanding on that front. We apologize for any disappointment regarding the lack of beach access, and we'll take your comments into consideration for future improvements.

10/10 Excellent

pouria, Northlake

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We recently stayed at this hotel and were really impressed! The rooms were super clean, and everyone on the staff was incredibly friendly and helpful. They made sure our stay was comfortable and enjoyable. The only slight downside was the food—it wasn’t our favorite, but it was okay. Despite that, we had a great experience and would definitely recommend this place to anyone looking for a welcoming and well-maintained hotel.
Stayed 7 nights in Apr 2024
Response from Nadia - Expedia Ambassador on Apr 15, 2024
Thank you for your wonderful feedback, Pouria! We're thrilled to hear that you had a great stay and that you found our rooms super clean with friendly and helpful staff. We appreciate your comments about the food and will take them into consideration for future improvements. We look forward to welcoming you back and thank you for recommending us!

8/10 Good

Julie L, Green Bay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and clean. Very friendly and helpful staff. Only one bar that the staff was not very friendly or attentive to customers. That was the main lobby bar called Salt Bar.
Stayed 7 nights in Apr 2024
Response from Nadia - Expedia Ambassador on Apr 15, 2024
Thank you for your review, Julie! We're delighted to hear you found our resort beautiful and clean, and that our staff were friendly and helpful overall. We appreciate your feedback about the Salt Bar and will address this with our team to ensure a more attentive and friendly experience. We hope to welcome you back soon for an even better stay!

10/10 Excellent

Tayshma

Liked: Cleanliness, staff & service, property conditions & facilities
No nightlife but it was still ok. Resort is for older couples.
Stayed 3 nights in Apr 2024
Response from Nadia - Expedia Ambassador on Apr 15, 2024
Thank you for sharing your feedback, Tayshma! We're glad you enjoyed your overall experience. We appreciate your comments about the nightlife and target audience. We strive to accommodate guests of all ages and preferences. We hope to welcome you back again soon!

10/10 Excellent

Alona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is just amazing! It’s super clean, new, bright! The rooms were so specious, bright with nice views, with all needed in the room. There are many pools on hotel area which you can choose (and you don’t even need a beach). Nature is beautiful! It’s a real paradise! But the most important and amazing are staff! They are so professional, passionate, caring, friendly, funny- they made our stay unforgettable! Especially big thank you to Andres and Havier from front desk, Luis and Rigelio from breakfast team and Carlos from Landshark restaurant. We already miss them and the prop! Talking about all inclusive - it’s a best choice! You could have any drinks you want at any bar or pool or restaurant. Good was amazing and if you don’t want to pay extra in Italian restaurants or steakhouse you still have plenty of options to choose! No one will be hungry there. Quality of food is great. I highly recommend this place!
Stayed 7 nights in Apr 2024
Response from Your Hotel Management on Apr 11, 2024
Dear Alona,We're thrilled to hear about your amazing experience! Our team takes pride in providing top-notch service. Thank you for recognizing Andres, Javier, Luis, Rogelio, and Carlos for their outstanding hospitality. We're delighted you enjoyed our culinary offerings and the variety of amenities. Can't wait to welcome you back to paradise!Fins up!

10/10 Excellent

Noelia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing
Stayed 3 nights in Apr 2024
Response from Your Hotel Management on Apr 11, 2024
Dear Noelia,Thank you for your amazing 5-star ratingWe hope that Margaritaville Island Reserve Riviera Maya - Adults Only, All Inclusive will be your preferred resort for your next visit to the Riviera Maya and Mexico.Fins up!

6/10 Okay

Myriam

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
No night life. Just a dj with terrible music. Bars closed too early. And the staff at the italian restaurante was terrible.
Stayed 2 nights in Apr 2024
Response from Your Hotel Management on Apr 8, 2024
Dear Miriam,We apologize for falling short of expectations. Our team is reviewing the entertainment schedule. We'll address the service issues at the Italian restaurant. Thank you for sharing your feedback. We're committed to enhancing your and every guest's experience.Warm regards, Margaritaville Riviera Mayas team.

8/10 Good

Lauren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brand new, very clean, staff super nice and willing to help
Stayed 4 nights in Mar 2024
Response from Your Hotel Management on Apr 7, 2024
Dear Lauren,Thank you for your great 4-star review.We hope that Margaritaville Island Reserve Riviera Maya - Adults Only, All Inclusive will be your preferred resort for your next visit to the Riviera Maya and Mexico.Fins up!

8/10 Good

Victoria Daphne Rose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We lived everything except the pool was too cold.
Stayed 8 nights in Feb 2024
Response from Rooms Division Manager on Apr 20, 2024
Hola Victoria We're delighted to hear that you enjoyed everything about your stay with us! We apologize for the inconvenience regarding the pool temperature. Your feedback is valuable to us,

10/10 Excellent

Spencer

Stayed 4 nights in Mar 2024
Response from Nadia - Expedia Ambassador on Apr 29, 2024
Thank you for your rating, Spencer! We're thrilled to hear that you had a fantastic experience during your stay. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

10/10 Excellent

Kimberly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort, the room, spa and the view were fantastic, good entertainment, good plentiful average food.
Stayed 3 nights in Mar 2024
Response from Your Hotel Management on Apr 2, 2024
Dear Kimberly,We're delighted you had a fantastic stay! Thank you for your kind words about our resort, room, spa, and entertainment. Your feedback is greatly appreciated, and we hope to welcome you back soon for another amazing experience!

8/10 Good

Jermecia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Property was beautiful. Food was okay. Drinks were AMAZING. Foam party was fun although the wind kept blowing the foam. My issue was they charged me for an avocado boat that never came. They said they brought it but I was in my room and never received it. I got every other room service call except that one. At Check-Out, I attempted to show my proof and the front desk still charged me and told me to email a manager. I am a travel influencer with over a hundred thousand plus followers. I didnt review them on social media, I wanted to give them a chance to rectify the situation.
Stayed 1 night in Mar 2024
Response from Your Hotel Management on Apr 7, 2024
Dear Jermecia,Thank you for your valuable feedback. We're glad you enjoyed our beautiful property and amazing drinks. We apologize for the oversight with the avocado boat and any inconvenience caused during your stay. Your concerns have been noted and will be addressed promptly. We appreciate your patience and hope to welcome you back soon.Fins up!

10/10 Excellent

Asia

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property but there’s no beach … no sand… they don’t allow smoking so that’s another thing to consider…. I purchased the swim up suite room thinking that would give me privacy but instead I was the center of attention…. The patio of the room is in the middle of resort where everyone walking by can see you i did not like that no privacy what’s so ever !!! I honestly would have felt more comfortable in a regular balcony room they seemed to have more privacy…. People who come on vacation just want peace and privacy I didn’t really get that here .
Stayed 2 nights in Mar 2024
Response from Your Hotel Management on Apr 3, 2024
Dear Asia,We appreciate your feedback. While we're glad you enjoyed our property, we apologize for any inconvenience regarding privacy and the beach. Your comments will be shared with our team for improvement. We hope to provide you with a more enjoyable experience in the future. Thank you for choosing to stay with us.Fins up!

10/10 Excellent

Reynelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service! Such a picturesque resort, very clean and fresh looking. Rooms were 10/10. Entertainment and dining options was 10/10. Recommend to couples older and younger!
Response from Your Hotel Management on Apr 7, 2024
Dear Reynelle,Thank you for your glowing review! We're thrilled you enjoyed our picturesque resort, top-notch service, and diverse dining options. Our team works hard to ensure every guest has a memorable experience. We look forward to welcoming you back soon!Fins up!

6/10 Okay

Liudmyla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall ok
Stayed 7 nights in Mar 2024
Response from Your Hotel Management on Apr 2, 2024
Dear Liudmyla,Thank you for your 3-star rating.We hope that Margaritaville Island Reserve Riviera Maya - Adults Only, All Inclusive will be your preferred resort for your next visit to the Riviera Maya and Mexico.Fins up!

4/10 Poor

Ofelia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Security and front desk rude
Stayed 4 nights in Mar 2024
Response from Your Hotel Management on Apr 7, 2024
Dear Ofelia,We're disappointed to hear about your experience. We'll address this with our team to ensure all guests receive the warmth and hospitality we're known for. We hope you'll give us another chance to exceed your expectations.Fins up!

10/10 Excellent

Pamela Kay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Rooms Division Manager on Apr 21, 2024
Dear Pamela!Thank you for your wonderful 5-star rating.We hope that Margaritaville Island Reserve Riviera Maya will be your preferred resort for your next visit to the Riviera Maya and Mexico.Fins up!

6/10 Okay

sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
resort beautiful, nice decor, clean. party pool needs music all day. not enough staff at pool, not enough restarants, buffet food not hot.
Stayed 7 nights in Mar 2024
Response from Nadia - Expedia Ambassador on Mar 22, 2024
Thank you for sharing your feedback, Sharon. We're glad to hear that you enjoyed the resort's aesthetics and cleanliness. We appreciate your suggestions regarding the pool atmosphere and staffing, as well as the temperature of the buffet food. Your comments will be passed along to the relevant teams for further review and improvement. We hope to have the opportunity to welcome you back for an even better experience in the future. Fins Up!

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Nadia - Expedia Ambassador on Mar 21, 2024
Thank you for sharing your experience, Paul! We're thrilled to hear that you had a positive stay overall. If there's anything specific you enjoyed or any areas where you think we can improve, please don't hesitate to let us know. Your feedback is valuable to us as we strive to make each guest's experience exceptional. We hope to welcome you back to Margaritaville Island Reserve Riviera Maya soon!

8/10 Good

Jennifer

Stayed 7 nights in Mar 2024
Response from Nadia - Expedia Ambassador on Mar 19, 2024
Thank you for your review, Jennifer! We're glad to hear that you enjoyed your stay overall. If there's anything specific you think we could improve upon, please let us know. We hope to welcome you back soon! Fins Up!

4/10 Poor

Luis A

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Mar 2024
Response from Nadia - Expedia Ambassador on Mar 19, 2024
We appreciate your feedback, Luis. We're sorry to hear that your experience fell short of expectations. Your comments will help us improve, and we hope to have another chance to provide you with a better stay in the future. Fins Up!

6/10 Okay

Dawn

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
The housekeeping staff was phenomenal. Room super clean. Turn down service every night. No usable beach at this property. Bar glasses/cups are barely washed. No dishwasher and soap often nit rinsed off. Expected more entertainment in a all inclusive resort.
Stayed 5 nights in Mar 2024
Response from Nadia - Expedia Ambassador on Mar 14, 2024
Thank you for your feedback, Dawn! We're glad to hear you enjoyed the housekeeping service. We'll address your concerns with our team to ensure a better experience next time. Fins Up!

8/10 Good

Jenny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is nice and beautiful. Service is excellent the only thing is that they don’t have beach area. Why to go to Cancun if not to enjoy the beach. If you want to go out the hotel rent a car uber and taxis are too expensive. Other than that I had a great experience
Stayed 5 nights in Mar 2024
Response from Nadia - Expedia Ambassador on Mar 14, 2024
Thank you for your review, Jenny! We appreciate your feedback and hope to welcome you back soon. Fins Up!

6/10 Okay

Denise

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The property was beautiful and laid out well as was our room. But there was no bar service at the pool, or our swim up, or at the lobby bar. If you wanted a drink, you had to get it yourself. And there was inconsistency with the liquors at each bar. All of them seemed to be out of many liquors and especially the wine. This is a new property and a more expensive one at that, so being out of liquor (which is supposed to be included) should not happen. In the week we were there, they never replenished the "out of stock" items.
Stayed 7 nights in Mar 2024
Response from Nadia - Expedia Ambassador on Mar 12, 2024
Hi Denise,Thank you for sharing your feedback with us. We're glad you found our property beautiful and well laid out. We're sorry to hear about the inconsistencies in bar service and liquor availability. Your comments will be shared with our team to ensure we address these issues and improve our service moving forward. We appreciate your understanding and hope to welcome you back for a better experience soon.Best regards. Fins Up!

8/10 Good

Thomas Louie Reed

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding vibe, great close environment. Room to pool to dining - very fast
Stayed 4 nights in Mar 2024
Response from Nadia - Expedia Ambassador on Mar 12, 2024
Dear Thomas Louie Reed, Thank you for sharing your positive experience with us! We're thrilled to hear that you enjoyed the vibrant atmosphere and seamless flow of our resort, from the room to the pool to the dining areas. Your satisfaction is our top priority, and we're delighted that you had a fantastic time. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future. If you have any further comments or suggestions, please don't hesitate to let us know. Best regards!

6/10 Okay

Anthony

Liked: Cleanliness, staff & service, amenities
Stayed 5 nights in Mar 2024
Response from Your Hotel Management on Apr 2, 2024
Dear Anthony,Thank you for your 3-star rating.We hope that Margaritaville Island Reserve Riviera Maya - Adults Only, All Inclusive will be your preferred resort for your next visit to the Riviera Maya and Mexico.Fins up!