Lobby sitting area

Reviews of Hilton Porto Gaia

5 out of 5
Hilton Porto Gaia
Rua Serpa Pinto 124, Vila Nova de Gaia

Reviews

9.4

Exceptional

Rating 10 - Excellent. 210 out of 266 reviews" "
Rating 8 - Good. 39 out of 266 reviews" "
Rating 6 - Okay. 6 out of 266 reviews" "
Rating 4 - Poor. 6 out of 266 reviews" "
Rating 2 - Terrible. 5 out of 266 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Shirley, Naples

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful hotel with large rooms. Close to river and shopping and dining.
Stayed 1 night in May 2024
Response from Francisca Banhudo on May 22, 2024
Dear Shirley,Thank you for your recent stay at Hilton Porto Gaia and for taking your time to participate in our survey.We’re delighted to see from your scores that you enjoyed your stay with us to the fullest and hope you had an amazing time in Porto as well.Thank you again for taking a moment to fill out our survey, your feedback is highly appreciated by the team– you certainly made our day!We hope to have the pleasure of welcoming you back to our hotel in near future.If there is anything we may assist you with, please do not hesitate to contact us.Best Regards,Francisca BanhudoGuest Relations

10/10 Excellent

Gerard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Excellent staff and location
Stayed 3 nights in May 2024
Response from Francisca Banhudo on May 22, 2024
Dear Gerard,Thank you for your recent stay at Hilton Porto Gaia and for taking your time to participate in our survey.We’re delighted to see from your scores that you enjoyed your stay with us to the fullest and hope you had an amazing time in Porto as well.Thank you again for taking a moment to fill out our survey, your feedback is highly appreciated by the team– you certainly made our day!We hope to have the pleasure of welcoming you back to our hotel in near future.If there is anything we may assist you with, please do not hesitate to contact us.Best Regards,Francisca BanhudoGuest Relations

10/10 Excellent

Leonarda

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely pool and spa.
Stayed 2 nights in May 2024
Response from Francisca Banhudo on May 22, 2024
Dear Leonarda,Thank you for your recent stay at Hilton Porto Gaia and for taking your time to participate in our survey.We’re delighted to see from your scores that you enjoyed your stay with us to the fullest and hope you had an amazing time in Porto as well.Thank you again for taking a moment to fill out our survey, your feedback is highly appreciated by the team– you certainly made our day!We hope to have the pleasure of welcoming you back to our hotel in near future.If there is anything we may assist you with, please do not hesitate to contact us.Best Regards,Francisca BanhudoGuest Relations

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
New built hotel with all the commodities expected
Stayed 2 nights in May 2024
Response from Mariana Catarino on May 17, 2024
Dear John,Thank you very much for sharing with us your opinion of Hilton Porto Gaia.We look forward to welcoming you in the near future. Best regards, Hilton Porto Gaia Team

10/10 Excellent

Yoel

Liked: Cleanliness, amenities
.
Stayed 1 night in May 2024
Response from Mariana Catarino on May 17, 2024
Dear Yoel,Thank you very much for sharing with us your opinion of Hilton Porto Gaia.We look forward to welcoming you in the near future. Best regards, Hilton Porto Gaia Team

10/10 Excellent

Yoel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in May 2024
Response from Mariana Catarino on May 14, 2024
Dear Yoel,Thank you very much for sharing with us your opinion of Hilton Porto Gaia.We look forward to welcoming you in the near future. Best regards, Hilton Porto Gaia Team

10/10 Excellent

Gino

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was excellent
Stayed 1 night in May 2024
Response from Francisca Banhudo on May 12, 2024
Dear Gino,Thank you for your recent stay at Hilton Porto Gaia and for taking your time to participate in our survey.We’re delighted to see from your scores that you enjoyed your stay with us to the fullest and hope you had an amazing time in Porto as well.Thank you again for taking a moment to fill out our survey, your feedback is highly appreciated by the team– you certainly made our day!We hope to have the pleasure of welcoming you back to our hotel in near future.If there is anything we may assist you with, please do not hesitate to contact us.Best Regards,Francisca BanhudoGuest Relations Team

10/10 Excellent

lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Miguel greeted us, gave us overview of hotel and city. He gave us a map and oriented us. Told us important info on avoiding the hills and got us off to a great start. The hotel is beautiful and staff wonderful, from checking in, breakfast to dinner! Breakfast is truly the hugest selection of food I have ever seen, they even have champagne for mimosas! The bar overlooking city was the perfect end to our day. I highly recommend this hotel. The location is easy to find and parking is in a garage below. Superb!!!
Stayed 2 nights in May 2024
Response from Francisca Banhudo on May 12, 2024
Dear Lisa,Thank you for taking your time to share the experience of your recent stay at Hilton Porto Gaia by filling out our survey.We’re delighted to see from your scores that you enjoyed your stay with us to the fullest and hope you had an amazing time in Porto as well.Your personal mention for Miguel has been shared with him. Your feedback is highly appreciated and made this day even brighter for him, the rest of the team and me!Thank you again for taking a moment to fill out our survey, your feedback is highly appreciated by our team – you certainly made our day!We hope to have the pleasure of welcoming you back to our hotel in near future. If there is anything we may assist you with, please do not hesitate to contact us.Best Regards,Francisca BanhudoGuest Relations Team

8/10 Good

Joanne, Raleigh

Liked: Cleanliness, staff & service, property conditions & facilities
The upstairs bar had an amazing view. Need a hairdryer in the bedroom
Stayed 2 nights in May 2024
Response from Mariana Catarino on May 4, 2024
Dear Joanne,Thank you so much for sharing with us your experience on Hilton Porto Gaia. It was a pleasure welcoming you in our hotel!We are particularly happy to know you have enjoyed our Magma Bar and it's amazing view.We look forward to welcoming you back on your next visit to Porto.Best regards, Hilton Porto Gaia Team

10/10 Excellent

Udayan, Potomac

Travelled with family
Views from the room are blocked but otherwise everything was good.
Stayed 2 nights in Apr 2024
Response from Mariana Catarino on Apr 29, 2024
Dear Udayan,Thank you very much for sharing with us your opinion of Hilton Porto Gaia.We are more than happy to know you have enjoyed your stay with us.We look forward to welcoming you in the near future. Best regards, Hilton Porto Gaia Team

8/10 Good

funbi

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
a very nice and beautiful hotel, room was clean ,easy access to the winery, and lots of restaurant,we enjoyed our stay, the only problem was the pool was closed, we were not informed, we got there and we were just told it has been closed, due to repairs impromptu, aside that, its a beautiful hotel
Stayed 2 nights in Feb 2024
Response from Francisca Banhudo on Apr 24, 2024
Dear Funbi,Thank you for your recent stay at Hilton Porto Gaia and for taking your time to participate in our survey.We’re delighted to see from your scores that you enjoyed your stay with us to the fullest and hope you had an amazing time in Porto as well.Thank you again for taking a moment to fill out our survey, your feedback is highly appreciated by the team– you certainly made our day!We hope to have the pleasure of welcoming you back to our hotel in near future.If there is anything we may assist you with, please do not hesitate to contact us.Best Regards,Francisca BanhudoGuest Relations Team

10/10 Excellent

glenn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel.
Stayed 3 nights in Apr 2024
Response from Francisca Banhudo on Apr 24, 2024
Dear Glenn,Thank you for your recent stay at Hilton Porto Gaia and for taking your time to participate in our survey.We’re delighted to see from your scores that you enjoyed your stay with us to the fullest and hope you had an amazing time in Porto as well.Thank you again for taking a moment to fill out our survey, your feedback is highly appreciated by the team– you certainly made our day!We hope to have the pleasure of welcoming you back to our hotel in near future.If there is anything we may assist you with, please do not hesitate to contact us.Best Regards,Francisca BanhudoGuest Relations Team

10/10 Excellent

MARIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gourgeus hotel. Rooms are beautiful spacious & modern decorated
Stayed 6 nights in Apr 2024
Response from Francisca Banhudo on Apr 24, 2024
Dear Maria,Thank you for your recent stay at Hilton Porto Gaia and for taking your time to participate in our survey.We’re delighted to see from your scores that you enjoyed your stay with us to the fullest and hope you had an amazing time in Porto as well.Thank you again for taking a moment to fill out our survey, your feedback is highly appreciated by the team– you certainly made our day!We hope to have the pleasure of welcoming you back to our hotel in near future.If there is anything we may assist you with, please do not hesitate to contact us.Best Regards,Francisca BanhudoGuest Relations Team

8/10 Good

Olga

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location, nice hotel. Housekeeping is lacking
Stayed 3 nights in Apr 2024
Response from Mariana Catarino on Apr 11, 2024
Dear Olga,Thank you for your recent stay at our hotel and for taking the time to share your feedback with us.We're pleased to hear that you enjoyed our hotel's great location and found it to be nice overall. However, we apologize for any shortcomings you experienced with our housekeeping services.Please rest assured that we take your feedback seriously, and we will address the issues you've raised with our housekeeping team to ensure improvements are made.We appreciate your valuable input and hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.Warm regards,Mariana CatarinoGuest Relations

10/10 Excellent

Bryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location, and the breakfast was amazing
Stayed 2 nights in Apr 2024
Response from Mariana Catarino on Apr 11, 2024
Dear Bryan,Thank you for choosing to stay with us at Hilton Porto Gaia and for sharing your positive experience with us!We're thrilled to hear that you enjoyed our hotel's wonderful location and that you found our breakfast to be amazing. Providing our guests with a delightful culinary experience is always a top priority for us.Your kind words mean a lot to our team, and we hope to have the pleasure of welcoming you back for another fantastic stay in the future.Warm regards,Mariana CatarinoGuest Relations

8/10 Good

Yasmin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely unexpected birthday present. Excellent room service. Gorgeous spa.
Stayed 7 nights in Apr 2024
Response from Mariana Catarino on Apr 11, 2024
Dear Yasmin,Thank you for sharing your delightful birthday experience with us at Hilton Porto Gaia!We're thrilled to hear that you enjoyed our excellent room service and found our spa to be gorgeous. Your kind words mean a lot to us.We look forward to welcoming you back for more memorable experiences in the future. If you need anything for your next stay, just let us know!Warm regards,Mariana CatarinoGuest Relations

10/10 Excellent

Sergei

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked it very much.
Stayed 2 nights in Apr 2024
Response from Francisca Banhudo on Apr 8, 2024
Dear Sergei,Thank you for your recent stay at Hilton Porto Gaia and for taking your time to participate in our survey.We’re delighted to see from your scores that you enjoyed your stay with us to the fullest and hope you had an amazing time in Porto as well.Thank you again for taking a moment to fill out our survey, your feedback is highly appreciated by the team– you certainly made our day!We hope to have the pleasure of welcoming you back to our hotel in near future.If there is anything we may assist you with, please do not hesitate to contact us.

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities
The location is perfect for travelers visiting the Porto area. Walkable and a beautiful relaxing atmosphere. Friendly staff and professional. Would stay here again and again.
Stayed 2 nights in Mar 2024
Response from Mariana Catarino on Apr 3, 2024
Dear Carrie,Thank you for sharing your wonderful experience at Hilton Porto Gaia!We are thrilled to hear that our location proved to be perfect for your travels in the Porto area and that you found it to be walkable with a beautiful, relaxing atmosphere. It's always our goal to provide a serene environment where guests can truly unwind and enjoy their surroundings.We're also delighted that you found our staff to be friendly and professional. Ensuring our guests feel welcome and well taken care of is a top priority for us.Your kind words are greatly appreciated, and we would be honored to welcome you back to Hilton Porto Gaia on future visits to the area.Warm regards,Mariana Catarino

10/10 Excellent

Alix

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was excellent, very clean and centrally located. The staff were wonderful, very helpful. We would highly recommend and will be returning in the future! Thanks for a lovely stay. A & M
Stayed 1 night in Mar 2024
Response from Francisca Banhudo on Apr 2, 2024
Dear Alix,Thank you for your recent stay at Hilton Porto Gaia and for taking your time to participate in our survey.We’re delighted to see from your scores that you enjoyed your stay with us to the fullest and hope you had an amazing time in Porto as well.Thank you again for taking a moment to fill out our survey, your feedback is highly appreciated by the team– you certainly made our day!We hope to have the pleasure of welcoming you back to our hotel in near future.If there is anything we may assist you with, please do not hesitate to contact us.Best Regards,Francisca BanhudoGuest Relations

10/10 Excellent

Roberto, Weston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel
Stayed 1 night in Mar 2024
Response from Francisca Banhudo on Apr 2, 2024
Dear Roberto,Thank you for your recent stay at Hilton Porto Gaia and for taking your time to participate in our survey.We’re delighted to see from your scores that you enjoyed your stay with us to the fullest and hope you had an amazing time in Porto as well.Thank you again for taking a moment to fill out our survey, your feedback is highly appreciated by the team– you certainly made our day!We hope to have the pleasure of welcoming you back to our hotel in near future.If there is anything we may assist you with, please do not hesitate to contact us.Best Regards,Francisca BanhudoGuest Relations

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Francisca Banhudo on Apr 2, 2024
Dear ElizabethThank you for your recent stay at Hilton Porto Gaia and for taking your time to participate in our survey.We’re delighted to see from your scores that you enjoyed your stay with us to the fullest and hope you had an amazing time in Porto as well.Thank you again for taking a moment to fill out our survey, your feedback is highly appreciated by the team– you certainly made our day!We hope to have the pleasure of welcoming you back to our hotel in near future.If there is anything we may assist you with, please do not hesitate to contact us.Best Regards,Francisca BanhudoGuest Relations

8/10 Good

Byron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay at the Hilton Porto Maia. The hotel was is excellence conditin, close to the waterfront and the staff were very friendly. I was a little disappointed to find out that both the pool and hydropools were closed due to maintenance upon arrival. There was no indication that these facilities were closed during the time of booking. Otheriwse an excellent stay.
Stayed 2 nights in Mar 2024
Response from Francisca Banhudo on Mar 16, 2024
Dear Byron,Thank you for your recent stay at Hilton Porto Gaia and for taking your time to participate in our survey.We’re delighted to see from your scores that you enjoyed your stay with us to the fullest and hope you had an amazing time in Porto as well.Thank you again for taking a moment to fill out our survey, your feedback is highly appreciated by the team– you certainly made our day!We hope to have the pleasure of welcoming you back to our hotel in near future.If there is anything we may assist you with, please do not hesitate to contact us.

10/10 Excellent

Freddie E

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and service were excellent. Great location.
Stayed 3 nights in Feb 2024
Response from Francisca Banhudo on Feb 25, 2024
Dear Freddie E,Thank you for sharing your positive experience with us! We're thrilled to hear that you found our staff's service to be excellent and enjoyed our hotel's great location. Your satisfaction is our utmost priority, and we're delighted that we could contribute to making your stay memorable. We hope to have the pleasure of welcoming you back to the Hilton Porto Gaia Hotel in the future for another exceptional experience.Best Regards,Francisca BanhudoGuest Relations

10/10 Excellent

Olanike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel location makes most tourist spots accessible within walking distance
Stayed 5 nights in Jan 2024
Response from Francisca Banhudo on Feb 6, 2024
Dear Olanike,Thank you for sharing your experience! We're thrilled to hear that you found our hotel's location convenient for exploring Porto's tourist spots on foot. We strive to provide our guests with easy access to the city's attractions, and we're delighted that you enjoyed this aspect of your stay. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We hope to welcome you back to Hilton Porto Gaia Hotel in the future!Best Regards,Francisca BanhudoGuest Relations

10/10 Excellent

Jaspal

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it's a great place
Stayed 4 nights in Jan 2024
Response from Francisca Banhudo on Feb 4, 2024
Dear Jaspal,Thank you for your recent stay at Hilton Porto Gaia and for taking your time to participate in our survey.We’re delighted to see from your scores that you enjoyed your stay with us to the fullest and hope you had an amazing time in Porto as well.Thank you again for taking a moment to fill out our survey, your feedback is highly appreciated by the team– you certainly made our day!We hope to have the pleasure of welcoming you back to our hotel in near future.If there is anything we may assist you with, please do not hesitate to contact us.Best Regards,Francisca BanhudoGuest Relations

10/10 Excellent

Ryan Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very nice
Stayed 1 night in Dec 2023
Response from Mariana Catarino on Jan 24, 2024
Dear Ryan,Thank you so much for sharing with us your experience on Hilton Porto Gaia. It was a pleasure welcoming you in our hotel!We’re glad to see from your scores that you overall enjoyed your experience with us and hope you had a great time in Porto as well.We look forward to welcoming you back on your next visit to Porto.Best regards, Hilton Porto Gaia Team

10/10 Excellent

Guninder

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay in Porto. Location was great. Lot of dining options close by.
Stayed 4 nights in Nov 2023
Response from Mariana Catarino on Jan 24, 2024
Dear Guninder,Thank you so much for sharing with us your experience on Hilton Porto Gaia. It was a pleasure welcoming you in our hotel!We’re glad to see from your scores that you overall enjoyed your experience with us and hope you had a great time in Porto as well.We look forward to welcoming you back on your next visit to Porto.Best regards, Hilton Porto Gaia Team

10/10 Excellent

Juan

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 2 nights in Jan 2024
Response from Francisca Banhudo on Jan 20, 2024
Dear Juan,Thank you for your recent stay at Hilton Porto Gaia and for taking your time to participate in our survey.We’re delighted to see from your scores that you enjoyed your stay with us to the fullest and hope you had an amazing time in Porto as well.Thank you again for taking a moment to fill out our survey, your feedback is highly appreciated by the team– you certainly made our day!We hope to have the pleasure of welcoming you back to our hotel in near future.If there is anything we may assist you with, please do not hesitate to contact us.Best Regards,Francisca BanhudoGuest Relations

8/10 Good

CESAR

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NICE PROPERTY WITHOUT VIEWS
Stayed 2 nights in Oct 2023
Response from Francisca Banhudo on Jan 20, 2024
Dear Cesar,Thank you for your recent stay at Hilton Porto Gaia and for taking your time to participate in our survey.We’re delighted to see from your scores that you enjoyed your stay with us to the fullest and hope you had an amazing time in Porto as well.Thank you again for taking a moment to fill out our survey, your feedback is highly appreciated by the team– you certainly made our day!We hope to have the pleasure of welcoming you back to our hotel in near future.If there is anything we may assist you with, please do not hesitate to contact us.Best Regards,Francisca BanhudoGuest Relations

10/10 Excellent

Laila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Mariana Catarino on Jan 17, 2024
Dear Guest,Thank you very much for sharing with us your opinion of Hilton Porto Gaia.We look forward to welcoming you in the near future. Best regards, Hilton Porto Gaia Team

10/10 Excellent

Santhanam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 3 nights in Dec 2023
Response from Mariana Catarino on Jan 17, 2024
Dear Guest,Thank you very much for sharing with us your opinion of Hilton Porto Gaia.We look forward to welcoming you in the near future. Best regards, Hilton Porto Gaia Team

10/10 Excellent

Joyce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I had a WONDERFUL stay. The rooms were so clean and spacious for Europe. The design is so sleek and modern, exactly my aesthetic. The staff were so helpful in every way. I asked to set up nice roses and cake for my parents 30th anniversary. They accommodated and made it a trip my parents will not forget! ALSO- the spa facilities were so enjoyable. The sauna was hot and the pools were clean. Great location in Gaia. It was a 20 min walk to the city center of Porto or a 5-8 minute Uber. I recommend this hotel to all visitors!
Stayed 3 nights in Dec 2023
Response from Mariana Catarino on Jan 31, 2024
Dear Joyce,Thank you for your recent stay at the Hilton Porto Gaia and for taking the time to share your experience!We are happy you and your family had enjoyed your stay with us and hope that you also had a good time in Porto. We are particularly happy to know that our staff assisted in making your stay a memorable one and we will ensure to share your feedback with the team.Honest feedback from our guests is vitally important in our mission to deliver exceptional experiences at all hotels, for all guests, at all times. Thank you again for your comments and for taking a moment to fill out this survey. We hope to have the pleasure of welcoming you back to our hotel soon. Best regards,Mariana CatarinoGuest Relations

8/10 Good

Mohit

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice and clean and the staff was courteous. The room also had all the amenities and was spacious.
Stayed 1 night in Dec 2023
Response from Mariana Catarino on Jan 4, 2024
Dear Mohit,Thank you so much for sharing with us your experience on Hilton Porto Gaia. It was a pleasure welcoming you in our hotel!We appreciate your feedback and we are particularly happy to know that our staff assisted in making your stay a memorable one and we will ensure to share your feedback with the team.We look forward to welcoming you back on your next visit to Porto.Best regards, Hilton Porto Gaia Team

10/10 Excellent

Bahi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Everything about this hotel is amazing . From the start at the reception , Daniel was very helpful . Location is great and the spa is modern and amazing .
Stayed 3 nights in Nov 2023
Response from Vasco Santos on Dec 18, 2023
Dear M. Bahi,Thank you for taking your time to share the experience of your recent stay at Hilton Porto Gaia by filling out our survey.We’re delighted to see from your scores that you enjoyed your stay with us to the fullest and hope you had an amazing time in Porto as well.Your personal mention for Daniel has been shared with him. Your feedback is highly appreciated and made this day even brighter for her, the rest of the team and me!M. Bahi, thank you again for taking a moment to fill out our survey, your feedback is highly appreciated by our team – you certainly made our day!We hope to have the pleasure of welcoming you back to our hotel in near future. If there is anything we may assist you with, please do not hesitate to contact us.Guest Relations Team

10/10 Excellent

Parag

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Mariana Catarino on Dec 22, 2023
Dear Parag,Thank you very much for sharing with us your opinion of Hilton Porto Gaia.We look forward to welcoming you in the near future. Best regards, Hilton Porto Gaia Team

10/10 Excellent

juan

Stayed 1 night in Nov 2023
Response from Vasco Santos on Dec 18, 2023
Dear Mr. Juan,Thank you for taking your time to share the experience of your recent stay at Hilton Porto Gaia by filling out our survey.We’re delighted to see from your scores that you enjoyed your stay with us to the fullest and hope you had an amazing time in Porto as well.Mr. Juan, thank you again for taking a moment to fill out our survey, your feedback is highly appreciated by our team – you certainly made our day!We hope to have the pleasure of welcoming you back to our hotel in near future. If there is anything we may assist you with, please do not hesitate to contact us.Guest Relations Team

10/10 Excellent

Paulo

Stayed 3 nights in Nov 2023

8/10 Good

Sylwester

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Mariana Catarino on Nov 8, 2023
Dear Sylwester,Thank you very much for sharing with us your opinion of Hilton Porto Gaia.We look forward to welcoming you in the near future. Best regards, Mariana CatarinoGuest Relations Team

10/10 Excellent

carlos

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good place and excellent hotel conditions
Stayed 1 night in Oct 2023
Response from Mariana Catarino on Nov 8, 2023
Dear Mr. Carlos,Thank you so much for sharing with us your experience on Hilton Porto Gaia. It was a pleasure welcoming you in our hotel!We appreciate your feedback, which we have taken good note of, as we strive to continuously improve our facilities and our service. We are particularly happy to know that our staff assisted in making your stay a memorable one and we will ensure to share your feedback with the team.We look forward to welcoming you back on your next visit to Porto.Best regards,Mariana CatarinoGuest Relations Team

10/10 Excellent

Ileana, driftwood

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we arrived we were greeted with the most kindest staff. Very helpful. Clean hotel! And at a great walking distance from a lot of restaurants.
Stayed 2 nights in Oct 2023
Response from Mariana Catarino on Nov 8, 2023
Dear Ileana,Thank you so much for sharing with us your experience on Hilton Porto Gaia. It was a pleasure welcoming you in our hotel!We appreciate your feedback, which we have taken good note of, as we strive to continuously improve our facilities and our service. We are particularly happy to know that our staff assisted in making your stay a memorable one and we will ensure to share your feedback with the team.We look forward to welcoming you back on your next visit to Porto.Best regards,Mariana CatarinoGuest Relations

10/10 Excellent

Eamonn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Francisca Banhudo on Oct 15, 2023
Dear Eamonn,Thank you for your recent stay at Hilton Porto Gaia and for taking your time to participate in our survey.We’re delighted to see from your scores that you enjoyed your stay with us to the fullest and hope you had an amazing time in Porto as well.Thank you again for taking a moment to fill out our survey, your feedback is highly appreciated by the team– you certainly made our day!We hope to have the pleasure of welcoming you back to our hotel in near future.If there is anything we may assist you with, please do not hesitate to contact us.Best Regards,Francisca BanhudoGuest Relations Team

10/10 Excellent

Narinder

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel, the location is fantastic it’s nearby to the cable car rides the famous dururo bridge plenty of dining options, the scenery during the day and in the evening it’s absolutely fantastic. It was an ideal choice for us Also the facilities were excellent at the Hilton, especially the swimming pool and spa facilities.
Stayed 5 nights in Oct 2023
Response from Francisca Banhudo on Oct 15, 2023
Dear Narinder,Thank you for your recent stay at Hilton Porto Gaia and for taking your time to participate in our survey.We’re delighted to see from your scores that you enjoyed your stay with us to the fullest and hope you had an amazing time in Porto as well.Thank you again for taking a moment to fill out our survey, your feedback is highly appreciated by the team– you certainly made our day!We hope to have the pleasure of welcoming you back to our hotel in near future.If there is anything we may assist you with, please do not hesitate to contact us.Best Regards,Francisca BanhudoGuest Relations Team

10/10 Excellent

Anamay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful hotel; about 15-30 min walk from the main attractions. The staff are friendly and the rooms are perfect.
Stayed 2 nights in Sep 2023
Response from Francisca Banhudo on Oct 15, 2023
Dear Anamay,Thank you for your recent stay at Hilton Porto Gaia and for taking your time to participate in our survey.We’re delighted to see from your scores that you enjoyed your stay with us to the fullest and hope you had an amazing time in Porto as well. Thank you for mentioning our location and friendly staff.Thank you again for taking a moment to fill out our survey, your feedback is highly appreciated by the team– you certainly made our day!We hope to have the pleasure of welcoming you back to our hotel in near future.If there is anything we may assist you with, please do not hesitate to contact us.Best Regards,Francisca BanhudoGuest Relations Team

10/10 Excellent

Michael, Plantation

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
By far the nicest Hilton property to date. The staff seem genuinely interested in making your stay special. The included spa facilities are creative and unmatched. The rooms are pristine with the bathroom having superior towels and incredible water pressure. Kudos to bartender Carlos and his manager for excellent drinks and a nice evening.
Stayed 3 nights in Oct 2023
Response from Francisca Banhudo on Oct 15, 2023
Dear Michael,Thank you for taking your time to share the experience of your recent stay at Hilton Porto Gaia by filling out our survey.We’re delighted to see from your scores that you enjoyed your stay with us to the fullest and hope you had an amazing time in Porto as well.Your personal mention for Carlos and Daniel has been shared with them. Your feedback is highly appreciated and made this day even brighter for them, the rest of the team and me!Thank you again for taking a moment to fill out our survey, your feedback is highly appreciated by our team – you certainly made our day!We hope to have the pleasure of welcoming you back to our hotel in near future. If there is anything we may assist you with, please do not hesitate to contact us.Best Regards,Francisca BanhudoGuest Relations Team

10/10 Excellent

param

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property and extremely helpful staff.
Stayed 2 nights in Oct 2023
Response from Francisca Banhudo on Oct 15, 2023
Dear Param,Thank you for your recent stay at Hilton Porto Gaia and for taking your time to participate in our survey.We’re delighted to see from your scores that you enjoyed your stay with us to the fullest and hope you had an amazing time in Porto as well.Thank you again for taking a moment to fill out our survey, your feedback is highly appreciated by the team– you certainly made our day!We hope to have the pleasure of welcoming you back to our hotel in near future.If there is anything we may assist you with, please do not hesitate to contact us.Best Regards,Francisca BanhudoGuest Relations Team

10/10 Excellent

Walter

Stayed 1 night in Sep 2023
Response from Francisca Banhudo on Oct 1, 2023
Dear Walter,Thank you for your recent stay at Hilton Porto Gaia and for taking your time to participate in our survey.We’re delighted to see from your scores that you enjoyed your stay with us to the fullest and hope you had an amazing time in Porto as well.We hope to have the pleasure of welcoming you back to our hotel in near future.If there is anything we may assist you with, please do not hesitate to contact us.Best Regards,Hilton Porto Gaia Team

8/10 Good

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and fabulous breakfast. Lovely spa facilities but pool very warm for swimming.
Stayed 4 nights in Sep 2023
Response from Francisca Banhudo on Oct 15, 2023
Dear Stephen,Thank you for your recent stay at Hilton Porto Gaia and for taking your time to participate in our survey.We’re delighted to see from your scores that you enjoyed your stay with us to the fullest and hope you had an amazing time in Porto as well. We regret that the pool was too warm for you to swim, we will let our colleagues know your honest feedback.Thank you again for taking a moment to fill out our survey, your feedback is highly appreciated by the team– you certainly made our day!We hope to have the pleasure of welcoming you back to our hotel in near future.If there is anything we may assist you with, please do not hesitate to contact us.Best Regards,Francisca BanhudoGuest Relations Team

10/10 Excellent

Michal

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a pleasant stay at the Hilton. The hotel is close to the waterfront (Douro River). The hotel was very clean. The spa was a great added amenity. We would stay again and recommend to others.
Stayed 2 nights in Sep 2023
Response from Francisca Banhudo on Sep 17, 2023
Dear Michal,Thank you for taking your time to share the experience of your recent stay at Hilton Porto Gaia by filling out our survey.We’re delighted to see from your scores that you enjoyed your stay with us to the fullest and hope you had an amazing time in Porto as well.Your feedback is highly appreciated by our team – you certainly made our day!We hope to have the pleasure of welcoming you back to our hotel in near future. If there is anything we may assist you with, please do not hesitate to contact us.Best Regards,Francisca BanhudoGuest Relations Team

10/10 Excellent

German, LINDON

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all incredible, but I was bummed when the tall guy at the front desk refused to give a one-hour, late check out. I was going to register to be a Hilton member for the rewards program! However, after my request and the refusal, I don’t want to be a member anymore!
Stayed 2 nights in Sep 2023
Response from Francisca Banhudo on Sep 17, 2023
Dear German,Thank you for taking your time to share the experience of your recent stay at Hilton Porto Gaia by filling out our survey.We’re delighted to see from your scores that you enjoyed your stay with us to the fullest and hope you had an amazing time in Porto as well.We regret to know that your request for a late check out was denied. What happens is that due to our high occupancy, requests like yours are sometimes complicated to manage.We apologise that it wasn't managed in the best way and promise that next time you'll notice our improvements.We hope to have the pleasure of welcoming you back to our hotel in near future. If there is anything we may assist you with, please do not hesitate to contact us.Best Regards,Francisca BanhudoGuest Relations Team

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and great location. Bartender Carlos Sousa makes such amazing drinks. We loved our stay!
Stayed 1 night in Sep 2023
Response from Francisca Banhudo on Sep 10, 2023
Dear Jessica,Thank you very much for sharing your experience with us at the Hilton Porto Gaia. It was a pleasure to welcome you to our hotel!We are particularly happy to hear that our team made your stay a memorable one and we will share your comments with all our staff, specially Carlos Sousa. We would like to thank you for the feedback you have shared with us, as this is the only way we can improve our quality of service.We look forward to welcoming you back in the near future.Francisca BanhudoGuest Relations Team