Ratings based on 542 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
94% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller

Can't recommend

Posted 23-Aug-2014
Pros: Location
Cons: Wifi
Location: Walkable to everything,
Pros: Good location, clean room, shuttle service Cons: Wifi not working entire time and staff unhelpful about it (told US to call I.T.) Hallway smelled like sewage, rooms nothing great for the cost. Had to pay to park.
2 out of 5
by A verified traveller

Smoking floor

Posted 23-Aug-2014
I had booked a non smoking room. When we got there all they had was smoking rooms. The whole third floor is smoking. We found it to much of a pain to get a refund due to booking through a third party.the staff were not helpful and later denied things they said.we had to take the room due to getting late and tired. But never again will I stay there.
1 out of 5
by A verified traveller

Jaded and smelly

Posted 13-Aug-2014
Carpet wet and room smelt - problem with leak from bathroom Room not made up for us
4 out of 5
Recommended
for Everyone
by A verified traveller

My stay

Posted 12-Aug-2014
Pros: Friendly & prompt service along with the very clean rooms
Cons: The restaurant needs help
Location: The Old Port
Nice place to stay. Easy walking distance to the Old Port and Waterfront. Rooms were clean. Staff was extremely friendly. Great to be greeted with a sincere smile while checking in. The only down side was the restaurant. Slow service and very un-organized. But you are in Portland with plenty of great food options. I would recommend anyone to stay here.
3 out of 5
Recommended
for Everyone
by A verified traveller from maine

Too Expensive

Posted 4-Aug-2014
It was a nice hotel but thought too expensive and still had to pay for a parking space. It was nice that it was close to alot of the restaurants and bars though.
3 out of 5
by A verified traveller from Swedesboro, NJ

Cleanliness not next to godliness

Posted 22-Jul-2014
The hotel room was spacious, but the bathroom was extremely small. I would have preferred a smaller room for a larger bathroom that you could actually turn around in. Overall, the hotel was okay. It was walking distance to downtown, and if you prefer not to walk, you could take a 2-3 minute free shuttle ride. The front desk staff was friendly, but the cleaning staff was disappointing. There was crud in the sink. We tried to clean it with an extra wash cloth but it was caked on. There was residue in the toilet which grossed me out. I just tried not to look. We came back to the room once after it had been cleaned and our blanket from the bed was sprawled on the floor. Weird. I could tell that the tub was not cleaned because the water pooled around your feet as you showered because it did not drain quickly enough and it left a ring around the tub. I had to get out of the shower to wash my feet. The next time we visit Portland we will probably stay at a downtown hotel for the convenience. Hopefully we will find a hotel that places more of an emphasis on cleanliness so that we can be a bit more comfortable.
3 out of 5
Recommended
for Everyone
by A verified traveller from New York, NY

Nice hotel, not wheelchair friendly if it rains

Posted 20-Jul-2014
Entrance is niot wheelchair friendly. There is a step to get in. There is a ramp that is to the side of the main entrance, if it's raining the person in the chair and whomever is pushing would get soaked. The hotel staff wasn't receptive to ask management to put a small ramp. Other than that, it was a good stay. Shuttle service was excellent, rooms were comfortable and clean.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 1-Jul-2014
Pros: Everything. See above.
Cons: Bar/lounge could be open more hours.
Friendly and efficient staff. Walking distance to many local destinations. Clean and comfortable. Wouldn't look to stay anywhere else in Portland if we visit again.
5 out of 5
Recommended
for Everyone
by Elizabeth from Bath England

Convenient Portland Hotel

Posted 29-Jun-2014
Very conveniently located hotel especially for art gallery, Commercial Street and restaurants. The staff were so helpful. I used the pool twice and enjoyed a peaceful swim each time. Would stay there again.
5 out of 5
Recommended
for Everyone
by A verified traveller from Houston, TX

Centrally Located Hotel

Posted 12-Jun-2014
Great experience....great staff...really enjoyed my stay.