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Hi Deidre,Thank you for taking the time to rate your recent stay at the Cambria! I'm thrilled to know you enjoyed your stay and your time in Portland, ME. We hope to welcome you back during your next trip!Best,Crystal Ingerson, General Manager
8/10 Good
Heather
Travelled with partner
May 20, 2024
Liked: Cleanliness, staff & service
Nice room. Expensive, including parking which was extra. Hotel is on fourth floor with parking in the lower levels. Staff was nice and helpful. View was OK.
Heather
Stayed 1 night in May 2024
Response from Crystal Ingerson on May 21, 2024
Good morning Heather,Thank you for joining us during your recent trip to Portland, ME. We look forward to the next opportunity to host you. We'll ensure you receive a room with a great view of the terrace or the water! Until then, be well!Best,Crystal Ingerson, General Manager
10/10 Excellent
Christie
May 20, 2024
Liked: Cleanliness, staff & service
Super clean and close to everything! Very walkable
Christie
Stayed 1 night in May 2024
Response from Crystal Ingerson on May 20, 2024
Good afternoon Christie,I'm thrilled to learn you had such a great stay in Portland, ME recently. We hope to welcome you back to the Cambria Portland DT in the very near future! Best,Crystal Ingerson, General Manager
Response from Emily Crawford-Assistant General Manager on May 15, 2024
Thank you so much for sharing your feedback! I am happy to hear that you had a wonderful stay with us. We hope to see you again soon!
2/10 Terrible
Lisa
Business traveller
May 11, 2024
I understand there's a no refund policy for cancellations, but my husband landed in the ER the night before I was to travel to Portland and I contacted both Expedia and the hotel because I had to cancel my trip and neither offered me a refund. That's pretty heartless. Over the price of one night in a hotel. I will never book this hotel again.
Lisa
Stayed 1 night in May 2024
Response from Crystal Ingerson on May 14, 2024
Dear Ms. Lisa,First off, we want to wish you and your husband the best given the circumstances in the ER. I know having to juggle travel with medical emergencies is tough. I'm happy to offer the opportunity to rebook your stay for a future date. We hope you change your mind and do in fact come experience the Cambria. It's a wonderful hotel.Best,Crystal Ingerson, General Manager
Highly recommend this hotel! Great experience and very clean, nice hotel!
Caitlin
Stayed 1 night in May 2024
Response from Crystal Ingerson on May 14, 2024
Hi Caitlin,Thank you for taking the time to leave a review about your recent stay! I'm thrilled you enjoyed yourself and we can't wait to welcome you back!Best,Crystal Ingerson, General Manager
Really friendly staff, spacious & very clean room, great location…
I would definitely recommend staying here.
Thanks very much!
Catherine
Stayed 2 nights in May 2024
Response from Crystal Ingerson on May 14, 2024
Hi Catherine,Thank you for taking the time to leave a review about your recent stay! I'm thrilled you enjoyed yourself and we can't wait to welcome you back!Best,Crystal Ingerson, General Manager
Good morning Ben,Thank you for taking time to leave a review about your recent stay. I'm glad you enjoyed your accomodations at the Cambria and we look forward to welcoming you back in the near future!Best,Crystal Ingerson, General Manager
Beautiful place. Easy walking to restaurants and shops
angela
Stayed 1 night in May 2024
Response from Crystal Ingerson on May 7, 2024
Good evening Angela,Thank you for taking the time to write about your recent experience! I am glad to hear you enjoyed the Cambria Portland Downtown and it's convenient location in the Old Port!We're excited to welcome you back in the future!Best,Crystal Ingerson, General Manager
Response from Emily Crawford-Assistant General Manager on May 1, 2024
Thank you so much for sharing your feedback with us! I am happy to hear that your stay was clean and that you had positive staff interaction. We hope to see you again soon!
Response from Emily Crawford-Assistant General Manager on May 1, 2024
Thank you so much for your feedback! I am happy to hear that you enjoyed your stay with us and found our location to be beautiful. We hope to have the opportunity to host your next stay in Portland!
The staff is friendly and very helpful. My room was prepped and ready when I arrived. Valet was on point with getting my truck to and from the parking garage. Everything about my stay made my business days easy to unwind from.
Mercedes
Stayed 2 nights in Apr 2024
Response from Crystal Ingerson on Apr 25, 2024
Dear Mercedes, Thank you so much for taking the time to leave us a review. I'm thrilled that you enjoyed your stay in Portland and at the Cambria Portland Downtown! We look forward to our next opportunity to welcome you back, whether it be for business or leisure! Best,Crystal Ingerson, General Manager
10/10 Excellent
Matt
Apr 22, 2024
Matt
Stayed 1 night in Apr 2024
Response from Crystal Ingerson on May 14, 2024
Hi Matt,Thank you for taking the opportunity to rate your recent stay at the Cambria Portland Downtown. We really look forward to welcoming you back soon!Best,Crystal Ingerson, General Manager
A very clean, convenient and affordable option in the Old Port.
Kevin
Stayed 1 night in Apr 2024
Response from Emily Crawford- Assistant General Manager on Apr 20, 2024
Thank you so much for your feedback! I am happy to hear that you enjoyed your stay with us! We hope to welcome you back to our location soon!
4/10 Poor
hans
Apr 20, 2024
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
we had some personal items taken from our room in our absence. i have waited 1 week to write as i have not heard back from the hotel mngr.
aside from that, clean hotel, perfectly located within walking distance to the pier, ferries, restaurants and breweries. our 3rd trip to portland and we wont be staying here again.
hans
Stayed 3 nights in Apr 2024
Response from Crystal Ingerson on Apr 22, 2024
Dear Hans,Thank you for taking time to leave a review. I want to assure you that I did follow up to our existing email chain on Thursday of last week. I am sorry you did not recieve it but I will be sure to resend.I understand the overall experience was less than ideal given the situation. This is absolutely not our standard so I have gone to great lengths to ensure the team is aware of the processes and procedures. We hope you give the Cambria another chance in the future.Best,Crystal Ingerson, General Manager
Hi Peter,I am glad you enjoyed your time in Portland and your stay at the Cambria Portland Downtown! We look forward to the next opportunity to welcome you back!Best,Crystal Ingerson, General Manager
Good morning Roslyn,We are thrilled that you enjoyed your stay at the Cambria! We are excited to welcome you back in the future!Best,Crystal Ingerson, General Manager
Very comfortable beds, rooms were very clean and was close to many attractions and restaurants in Old Port.
Kevin
Stayed 1 night in Apr 2024
Response from Crystal Ingerson on Apr 17, 2024
Good morning Kevin,Thank you so much for taking the time to leave a review. We are thrilled that you enjoyed your stay and your time in Portland. We look forward to the next opportunity to host you!Best,Crystal Ingerson, General Manager
Hi Jeffrey,Thank you so much for taking the time to leave a review. We appriciate the kind feedback and we are thrilled that you enjoyed your stay. The team and I really look forward to welcoming you back to the Cambria Portland Downtown!Best,Crystal Ingerson, General Manager
Hi John,The Cambria Portland Downtown team and I are glad you enjoyed your stay! We look forward to welcoming you back in the future!Best,Crystal Ingerson, General Manager
Everything great except parking customer service, was very bad. I realize that is a different company but they should do a better job. The ticket didn’t work and I had to pay for another day to get out when I had already paid for valet with the hotel.
Malcolm
Stayed 2 nights in Apr 2024
Response from Emily Crawford- Assistant General Manager on Apr 10, 2024
Thank you so much for your feedback! I apologize that you have a negative interaction with the parking kiosk live support. I will share your comments with our team as we continue to look for ways to improve overall guest experience. We hope you will consider giving our location another chance should your travels bring you back to our area.
Dear Barbara, Thank you for reviewing us! We are so glad to hear you enjoyed your time here with us and we look forward to seeing you again soon! Sincerely, Cambria Hotel Portland Downtown- Old Port
10/10 Excellent
Aisha
Apr 3, 2024
Aisha
Stayed 2 nights in Mar 2024
Response from Shea on Apr 8, 2024
Dear Aisha, We are grateful that you shared your experience with us. It pleased us to hear that you had a great time during your stay and that we were able to meet your needs! In the near future we look forward to seeing you soon. Sincerely, Cambria Hotel Portland Downtown- Old Port
Love the atmosphere of the entire hotel from the lobby / bar / courtyard / rooms!
Bethany
Stayed 2 nights in Feb 2024
Response from Shea on Apr 8, 2024
Dear Bethany, We value you sharing your experience with us! We are glad to hear you were thrilled with the atmosphere of our spaces! We hope that you will visit us again soon. Sincerely, Cambria Hotel Portland Downtown- Old Port
Dear Laronta, Thank you for taking the time to review us! We are pleased to hear you enjoyed your time here with us and that our spaces met your needs! We hope that you will stay here again in the near future. Sincerely, Cambria Hotel Portland Downtown- Old Port
Unfortunately a lot of dogs were barking near our room-the sound really carries. Also the drinks at the bar are super expensive and overpriced, not even good. The air in the room was really dry.
Meagan
Stayed 1 night in Mar 2024
Response from Emily Crawford-Assistant General Manager on Apr 10, 2024
Thank you so much for your feedback! I sincerely apologize that this was your experience during your time with is. We will take your comments into consideration as we continue to improve on overall guest experience. We hope you will consider giving our location another chance should your travels bring you back to our area.
Dear Suerae, Thank you for taking the time to review us! We are so pleased to hear you enjoyed your time here with us and we look forward to hearing from you again in the near future! Sincerely, Cambria Hotel Portland Downtown- Old Port
Dear Byron, Thank you for taking the time to review us! We are glad to hear you enjoyed your time here with us and we hope that you will stay here again soon! Sincerely, Cambria Hotel Portland Downtown- Old Port
10/10 Excellent
Leigh
Mar 29, 2024
Leigh
Stayed 1 night in Mar 2024
Response from Crystal Ingerson on Apr 19, 2024
Hi Leigh,I am glad you enjoyed your stay at the Cambria Portland Downtown! We look forward to the next opportunity to welcome you back!Best,Crystal Ingerson, General Manager
Lovely hotel - would stay again.
• Helpful/friendly staff
• Newer hotel so everything is current
• Well appointed/good sized rooms.
• Pet friendly
**The only thing to be aware of is that noise travels fairly easily between rooms and floors.
Jennifer
Stayed 2 nights in Mar 2024
Response from Shea on Apr 8, 2024
Dear Jennifer, Thank you for taking the time to review us! It pleases us to hear that you had a great time during your stay through our friendly staff to our clean spaces! We hope that you will stay with us again in the near future! Sincerely, Cambria Hotel Portland Downtown- Old Port
Dear Stephanie, Thank you for sharing your experience with us! We are happy to hear you had a great time during your stay as we hope that you will stay here again in the near future! Sincerely, Cambria Hotel Portland Downtown- Old Port
Response from Emily Crawford- Assistant General Manager on Apr 3, 2024
Thank you for sharing your feedback! I am to hear that you enjoyed your stay with us! We hope to welcome you back to our location soon!
10/10 Excellent
Gabrielle Mary
Mar 20, 2024
Gabrielle Mary
Stayed 4 nights in Mar 2024
Response from Emily Crawford- Assistant General Manager on Mar 22, 2024
Thank you so much for your feedback! I am happy to hear that you enjoyed your stay with us! We hope to welcome you back to our location soon!
10/10 Excellent
Elise
Mar 20, 2024
Liked: Property conditions & facilities
Elise
Stayed 2 nights in Mar 2024
Response from Emily Crawford- Assistant General Manager on Mar 22, 2024
Thank you so much for your feedback! I am happy to hear that you enjoyed your stay with us! We hope to have the opportunity to welcome you back to our location soon!
The front counter staff were good but the person that checked us in was terse and the person that checked us out was a bit jittery and preoccupied although we were the only people at or around the desk.
Th waitstaff and bartenders were very pleasant and informative. We were assisted by a very nice maintenance technician when suing the elevators.
The room:
We loved the layout of the room and it was very clean. The bathroom choice for the walk in shower is a great one.
The opaque glass doors are very nice but the lights in the bathroom shine through them and can wake a sleeping person.
My wife found the bed to be very comfortable but I found mine to sink at my shoulders and head.
All in all I would recommend this hotel and I would stay there again.
Scott
Stayed 2 nights in Mar 2024
Response from Emily Crawford-Assistant General Manager on Mar 20, 2024
Thank you so much for your feedback! I am happy to hear that you enjoyed your stay overall. I will share your feedback with our team as we continue to improve on overall guest experience. We hope to have the chance to welcome you back to our location should your travels bring you back to our area.
Excellent view, nice bar/restaurant, great walking distance or cheap Uber ride to get anywhere you need. The room was beautiful and the parking garage is super convenient. Would absolutely stay here again!
Samantha
Stayed 1 night in Mar 2024
Response from Emily Crawford- Assistant General Manager on Mar 16, 2024
Thank you so much for your feedback! I am happy to hear that you enjoyed your stay with us! We look forward to welcoming you pack to our location on your next trip to Portland! Until then, safe travels!
Response from Emily Crawford- Assistant General Manager on Mar 16, 2024
Thank you so much for sharing your feedback with us! I am happy to hear that you had an excellent stay! We hope to welcome you back tot our location soon!
Staff were very friendly and helpful, rooms beautiful and clean, easy short walk to the Old Port! Would stay here again!
Jamie
Stayed 1 night in Mar 2024
Response from Emily Crawford- Assistant General Manager on Mar 16, 2024
Thank you so much for your feedback! I am happy to hear that you enjoyed your stay with us! We look forward to welcoming you pack to our location on your next trip to Portland!
Great price on a great room. Parking was on site and convenient. The staff were friendly and helpful, the location is just a short walk away from downtown. Great experience!
Ryan
Stayed 1 night in Mar 2024
Response from Emily Crawford-Assistant General Manager on Mar 14, 2024
Thank you so much for your feedback! I am happy to hear that you had a great stay with us and found our parking to be convenient. We hope to have the opportunity to welcome you back to our location soon!
10/10 Excellent
Kayla
Mar 10, 2024
Kayla
Stayed 2 nights in Mar 2024
Response from Shea on Apr 8, 2024
Dear Kayla, We value you sharing your experience with us. We are happy to hear that you had a great time during your stay and that we were able to meet your needs! We hope to see you stay with us again in the near future! Sincerely,Cambria Hotel Portland Downtown- Old Port
10/10 Excellent
robert g, Raynham
Travelled with partner
Mar 8, 2024
Hotel was spotless and area was nice.
robert g
Stayed 2 nights in Mar 2024
Response from Emily Crawford-Assistant General Manager on Mar 9, 2024
Thank you so much for your feedback! I am happy to hear that you enjoyed your stay with us! We hope to see you again soon!