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Reviews of Aloft Portland Downtown Waterfront ME

3 out of 5
Aloft Portland Downtown Waterfront ME
379 Commercial Street, Portland, ME

Reviews

8.8

Excellent

Rating 10 - Excellent. 399 out of 654 reviews" "
Rating 8 - Good. 151 out of 654 reviews" "
Rating 6 - Okay. 50 out of 654 reviews" "
Rating 4 - Poor. 31 out of 654 reviews" "
Rating 2 - Terrible. 23 out of 654 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Travelled with partner
Great location and amenities, an A stay
Stayed 1 night in May 2024

10/10 Excellent

Oliver

Stayed 1 night in Apr 2024

10/10 Excellent

Kendra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff- we left our do not disturb sign up for our stay, but staff still left us a bag with waters and fresh towels
Stayed 3 nights in May 2024

10/10 Excellent

kim

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the design, and location.
Stayed 1 night in May 2024
Response from Azzedine on May 15, 2024
Hi Kim,Thank you so much for your great rating! Can't wait to have you stay with us again!

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Clean and well maintained. Close to everything.
Stayed 2 nights in May 2024
Response from Azzedine on May 9, 2024
Dear Mary,Thank you very much for great feedback! We hope to see you soon again!

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this place! Cute rooms and so clean!!
Stayed 1 night in Apr 2024
Response from Azzedine on May 3, 2024
Dear Kim,We are so happy to see your awesome feedback! We would be happy to have you stay with us again!

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it was in walking distance to everywhere.
Stayed 2 nights in Apr 2024
Response from Azzedine on May 3, 2024
dear Robert,We are so glad to hear that you enjoyed your stay with us! Come back again!

2/10 Terrible

Christopher

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Azzedine on May 3, 2024
Hi Christopher I am sorry to hear your stay did not go as expected. Could you please reach out to us to let us know what went wrong?

10/10 Excellent

Gretchen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Azzedine on May 3, 2024
Dear Gretchen,Thank you so much for your awesome rating!

10/10 Excellent

DeAnna

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value. Very helpful staff. Has become my new favorite place to stay in Portland.
Stayed 1 night in Apr 2024
Response from Azzedine on May 3, 2024
Dear DeAnna!We are so happy to hear that you consider us your favorite place! We already excited to have you stay with us again!

6/10 Okay

robert

ok hotel
Stayed 3 nights in Apr 2024
Response from Azzedine on Apr 21, 2024
dear Robert,Thank you for your feedback, We are very sorry to hear that something went wrong with your stay.Please reach out to us as would like to discuss how we can rectify the issue.

10/10 Excellent

Katina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing we didn’t like was that the shower wasn’t behind doors
Stayed 1 night in Apr 2024
Response from Azzedine on Apr 21, 2024
Dear Katina,Thank you so much for your feedback! I am happy to hear that you had a great stay!We are working as urgent as we can to add more privacy to our showers.

10/10 Excellent

Zynia, West Haven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Azzedine on Apr 21, 2024
Dear ZyniaThank you very much for your awesome feedback!

10/10 Excellent

Aimee

Travelled with group
Liked: Amenities
Great place to stay
Stayed 1 night in Apr 2024
Response from Azzedine on Apr 19, 2024
hi Aimee,Thank you very much for your awesome feedback!

8/10 Good

Amber

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property location and staff were great. My only concern was that they issued room keys to someone not authorized on my room. They meant well, but could have been a dangerous situation.
Stayed 3 nights in Apr 2024
Response from Azzedine on Apr 19, 2024
Good morning Amber ,Thank you very much for your feedback. It has been shared with our leadership team.We would be happy to have you stay with us again!

10/10 Excellent

Annie

Fabulous staff & amenities
Stayed 2 nights in Apr 2024
Response from Azzedine on Apr 19, 2024
dear Annie,It was a great pleasure having you as a guest in our hotel!We hope to see you again !

4/10 Poor

Christine

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Azzedine on Apr 19, 2024
Dear Christine,I am very sorry to hear that your stay didn't go as expected.Could you please reach back to us to let us know what went wrong?

10/10 Excellent

Erin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shampoo/conditioner was so amazing! Location could have been closer to shops/dining but overall it was fantastic!
Stayed 1 night in Apr 2024
Response from Azzedine on Apr 12, 2024
Dear Erin!We are so happy to hear that you had a great stay with us! We hope to see you again!

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Azzedine on Apr 12, 2024
dear Christian,We truly appreciate your awesome rating. We hope to see you again!

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Quick check in!
Stayed 1 night in Apr 2024
Response from Azzedine on Apr 6, 2024
Dear Rebecca,We are glad to hear that your check-in was quick and easy!We hope to see you again!

10/10 Excellent

Eileen, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service.
Stayed 1 night in Apr 2024
Response from Azzedine on Apr 6, 2024
dear Eileen,Thank you very much for you awesome feedback! We hope to see you soon again!

10/10 Excellent

Melanie

Travelled with group
Liked: Property conditions & facilities
excellent
Stayed 2 nights in Mar 2024
Response from Azzedine on Apr 6, 2024
dear Melanie,We appreciate your awesome rating! hope to see you again soon!

8/10 Good

Kacia

Stayed 1 night in Mar 2024
Response from Azzedine on Apr 21, 2024
Dear Kacia,We appreciate your feedback! we would be happy to have you stay with us again!

6/10 Okay

Corazon Oliva, Pewaukee

It’s walking distance to restaurants. I like the fitness center
Stayed 4 nights in Mar 2024
Response from Azzedine on Apr 2, 2024
dear Oliva,Thank you for your feedback, I hope you come back soon to stay with us.

10/10 Excellent

Geoff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about this Aloft hotel. The hotel was in a perfect location that made every one of our planned and unplanned destinations easily walkable.
Stayed 1 night in Mar 2024
Response from Azzedine on Mar 30, 2024
dear Geoff ,Thank you so much for your feedback! We are so happy to hear that you had a great stay with us!

10/10 Excellent

Geoff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean and pristine. Service was top notch
Stayed 1 night in Mar 2024
Response from Azzedine on Mar 27, 2024
dear Geoff,Thank you very much for your awesome review. We would be thrilled to have you stay with us again.

8/10 Good

Doree

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a playful feel to the well designed room with its patterns, colors, lights and textures! Plenty of outlets appreciated. The walk-in shower was a delight...solid, perfect grip on its "floor"; quality shower head with pleasant flow of water and range from hot to cold water. Appealing sound from water metal drain. Sense of privacy and space inside with its door treatment. Bathroom layout worked.Excellent water pressure. King sized bed mattress was very comfortable. Pillows were excellent in head support. Best hot coffee found in hotel room!
Stayed 1 night in Mar 2024
Response from Azzedine on Mar 27, 2024
dear Doree Thank you so much your vivid review! our team would be so happy to have you stay with again!

10/10 Excellent

megan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved staying here
Stayed 4 nights in Feb 2024
Response from Azzedine on Mar 22, 2024
dear Megan,Thank you so much for taking the time to give us this awesome rating.

10/10 Excellent

Jean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun decor, wonderful staff, great gym and and terrific location just a short distance to wonderful restaurants (12 minute walk to Fore Street), 10 Minute walk to the State Theater.
Stayed 1 night in Mar 2024
Response from Ennouary on Mar 21, 2024
Dear Jean,We are so happy to hear that you had a great stay with us. We appreciate your awesome feedback!

10/10 Excellent

Michael

Stayed 1 night in Mar 2024
Response from Azzedine on Apr 12, 2024
dear Michael,Thank you for this great rating! we hope to have you stay with us again!

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
The staff & bat tender here where friendly ‘ helpful and accommodating
Stayed 1 night in Mar 2024
Response from Ennouary on Mar 18, 2024
Dear Renee,Thank you so much for you awesome rating! we would be very happy to have you stay with us again!

8/10 Good

Dora

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is right near the commercial area for small shops and restaurants. The room had a water view, and was clean and simple. Parking is by valet, but was quick and easy. The hotel is geared more toward a younger clientele.
Stayed 1 night in Mar 2024
Response from Ennouary on Mar 18, 2024
Dear Dora,Thank you for staying with us! we immensely appreciate your words.

4/10 Poor

joshua

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Ennouary on Mar 18, 2024
Dear joshua,We are so sorry that your stay didn't go as expected!Could you please reach us to us to discuss what went wrong.

10/10 Excellent

Lily

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved aloft!
Stayed 2 nights in Mar 2024
Response from Azzeddine Ennouary on Mar 14, 2024
We're so happy to hear you loved staying with us! Come back soon!

10/10 Excellent

john

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Azzeddine Ennouary on Mar 14, 2024
Thanks so much for your awesome 5/5 feedback! We hope to have you back soon!

8/10 Good

ronald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. This place is new and in a good location.
Stayed 2 nights in Mar 2024
Response from Azzeddine Ennouary on Mar 14, 2024
We're so glad you had a great stay! Come back anytime!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful view of the water thru large windows. Very clean, appreciate flooring not all carpeted. Interesting design.
Stayed 1 night in Mar 2024
Response from Ennouary on Mar 14, 2024
Hi Elizabeth,We are so happy to see your awesome feedback. Thank you! and we would be happy to have you back again!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ennouary on Mar 14, 2024
Dear Michael Thank you so much for you great feedbackWe can't wait to have you stay with us again in the future!

4/10 Poor

Morgan

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The hotel was nice and clean. Although they ran out of soap so you had to use shampoo to wash your hands. The bathroom in the room we rented was nice but the sliding pocket door left little privacy as everyone in the room can hear everything. $35 a day for parking seems steep to me as a hotel customer. They also double charged me for the security deposit and refused to refund me for the accidental extra charge.
Stayed 1 night in Mar 2024
Response from Ennouary on Mar 14, 2024
Dear MorganI am very sorry to hear about your experience. I would love to get this fixed for you. Please reach out to me and I would be happy to chat with you. We would also love to have you back in the future to provide you with an authentic Aloft experience.

10/10 Excellent

Jacek, New Britain

Stayed 1 night in Mar 2024
Response from Azzedine on Mar 27, 2024
dear Jacek,We truly appreciate your awesome rating!

10/10 Excellent

Grace

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having stayed in my share of disappointing establishments the Aloft is an excellent example of how to provide a premium guest experience and facilities. The hotel is modern and very clean, the staff is engaged and friendly, and the hotel bar is great! Parking was a breeze with valet parking. It cost a bit more, perhaps, but well worth the convenience. The location is convenient to the waterfront and Old Port and many restaurants. I would definitely stay here again.
Stayed 1 night in Feb 2024
Response from Ennouary on Mar 14, 2024
Dear Gracethank you so much for your excellent feedback. We would truly love to have you stay with us again in the future.

8/10 Good

edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Ennouary on Mar 14, 2024
dear Edward We truly appreciate your awesome rating. we would be happy to have you stay with us again!

8/10 Good

katherine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Overall Good Option
Plenty of space near bathroom and shower... but by the beds hard to comfortably move around. And if you get up in the middle of the night you will hit something. Great location, staff super helpful...
Stayed 3 nights in Feb 2024
Response from Ennouary on Mar 14, 2024
Dear Katherine,We truly appreciate your feedback! we would love to have you back in the future.

10/10 Excellent

Toni

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Gentlemen serving at the lounge is absolutely fantastic. Very friendly and makes great drinks!
Stayed 1 night in Feb 2024
Response from Ennouary on Mar 14, 2024
Dear Toni,We truly appreciate your feedback and the awesome words about our Bartender Chris.We would be happy to have you back in the future.

8/10 Good

Norberto

Stayed 1 night in Feb 2024
Response from Ennouary on Mar 14, 2024
Dear Norberto,Thank you so much for your great feedback!We would love to have you back and make it 10/10 this time.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ennouary on Mar 14, 2024
Dear Michael,Thank you very much for your excellent rating!

10/10 Excellent

Allie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool vibe and decor. Fun games in bar/lobby area.
Stayed 2 nights in Feb 2024
Response from Ennouary on Mar 14, 2024
Dear Allie,Thank you so much for your wonderful rating! we would be thrilled to have you back.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ennouary on Mar 14, 2024
Dear Thomas,We sincerely appreciate your perfect rating! we would be so happy to have you stay with us again.

8/10 Good

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities
We liked the convenience to downtown, but didn’t like how noisy the hotel was.
Stayed 1 night in Feb 2024
Response from Ennouary on Mar 14, 2024
Dear Olivia,Thank you for your honest rating! I apologize about the noise encountered. We would be happy to have you back again and provide you with an excellent Aloft experience this time.

10/10 Excellent

Ralph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great contemporary hotel in the Old Port. Beautiful view of the Bay.
Stayed 1 night in Feb 2024
Response from Ennouary on Mar 14, 2024
Dear Ralph,We truly appreciate your beautiful feedback! We would be trilled to have you stay with us again in the future.