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Reviews of Casa do Mercado

4 out of 5
Casa do Mercado
Largo Camões, 21, Ponta Delgada

Reviews

8.6

Excellent

Rating 10 - Excellent. 36 out of 66 reviews" "
Rating 8 - Good. 18 out of 66 reviews" "
Rating 6 - Okay. 8 out of 66 reviews" "
Rating 4 - Poor. 2 out of 66 reviews" "
Rating 2 - Terrible. 2 out of 66 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Talia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Bryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet space in a great central location. Excellent value for the price.
Stayed 1 night in May 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are friendly, helpful and accommodating.
Stayed 1 night in Apr 2024

8/10 Good

Carmichael

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great location. Some minor cosmetic issues with the unit itself but kept clean. Staff was attentive but have limited servicing hours. Responses may be delayed depending on when your questions are sent. One little negative is that there is no elevator. This is expected , however, as most locations in city center will not have elevators unless staying in a hotel. I planning on staying in units 8 or above, be prepared to walk up multiple flights of stairs with luggage.
Stayed 4 nights in Apr 2024

10/10 Excellent

Mala

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Denny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property and helpful staff. Great value stay for the cost. I would stay there again.

10/10 Excellent

Andrea

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here were so incredibly nice and quick to respond to any questions or requests we had. We communicated via Whats ap (text) and that was convenient with the cell phone plan we purchased at the airport. There was no one at the concierge desk at this location but it didn’t matter with the convenience of texting when necessary. The facility is clean and the room was spacious and bright. The only negative were all the stairs to get to the upper floor for senior guests. Something to keep in mind if you are unable to climb up 2 flights of stairs with your luggage by yourself. The location is right in the city centre with lots of shops and restaurants all around. It is also close to the airport bus stop (5 min walk) and literally a 5 minute walk to the board walk/boats and all the restaurants along the water. The area was safe and definitely had all the cultural beauty surrounding it. We were just 5 mins away from where they had the beer fest/dj/welcome gates. Overall, great location, lovely place to stay, great staff and service.
Stayed 5 nights in Aug 2023
Response from Elisabete. on Sep 6, 2023
Dear Andrea,Thank you very much for the time you took to comment us.It was a pleasure having you with us, we are glad to know that you enjoyed your stay with us and we hope to see you again in a near future.Kindest Regards, Casa do Mercado.

4/10 Poor

Shahla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First the bad: Check-in is a hassle if you don’t have wifi or data. Expected to message them upon arrival for them to let you in. If you don’t have wifi you can’t easily message. I had messaged asking if I can check in early. They said no, which was fine. I showed up right at 2, messaged them but no answer for 4min. I called and they finally came by (they aren’t at the apartments but a few minutes away). Getting wifi to message and call for me who did not want to pay for data overseas was an issue. Also, parking is an issue. You have to go a few streets over to find parking. The good: Clean property, spacious and beautiful rooms. They had wine in the room for us and some water, which was really nice.
Stayed 1 night in Oct 2022

10/10 Excellent

maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely and clean room in a great part of Ponta Delgada close to cafes, grocery stores. And the water!!
Stayed 1 night in Aug 2022
Response from Tomás on Aug 31, 2022
Thank you very much for your review!It was a please having you with us.We hope to hear from you again in the future.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2022
Response from Catarina on Aug 22, 2022
Thank you very much for your time. We are very sorry that you did not enjoy your stay with us. Unfortunately, since it is an anonimous review and a it has no comment we cannot understand what happened and what needs to be improve in our part.Kind Regards.

10/10 Excellent

Corey

Stayed 1 night in Jul 2022
Response from Tomás. on Jul 26, 2022
It was a pleasure having Corey with us. We hope to hear from you again in the near future.

10/10 Excellent

Patrick

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, very quiet and all round great stay!
Stayed 1 night in Jul 2022
Response from Rodrigues on Jul 20, 2022
Thank you for your comment

6/10 Okay

Kristin

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Very clean, lovely decor and architecture, but basic amenities like shampoo/lotion or even coffee pods for the coffee maker not available. Full kitchen but no salt, pepper, cooking oil, etc. Room to improve!
Stayed 1 night in Jun 2022
Response from Antonio Rodrigues on Jul 20, 2022
We thank you for your observations, we will try our best to improve. Best regards

8/10 Good

Marie

Stayed 1 night in Mar 2022

6/10 Okay

Jose

Travelled with partner
He probably is much more pleasant in the summer very humid walls were wet but overall an OK place if you’re on the budget
Stayed 1 night in Dec 2021

10/10 Excellent

Cidallia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2020

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Beautiful property, unsatisfactory service
Casa do Mercado is a beautiful property but the service was not good. I booked my stay with breakfast but did not receive it. I didnt receive any instruction on how breakfast was served. I saw that other guests had breakfast delivered outside their room but none was delivered outside my room. I wasted money by booking breakfast which was never received. Coffee machine in room had no coffee, water bottle in room was empty and not refilled. WIFI poor.
Stayed 2 nights in Aug 2020

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The facilities are amazing, perfect location, clean and roomy. I would recommend this property for any length of stay.
Stayed 1 night in Feb 2020
Response from Nicolau on Mar 2, 2020
Thank you very much for your stay and review. We hope that you return again soon With regards from Ponta Delgada

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Very clean and close to everything.
Stayed 5 nights in Jan 2020
Response from RODRIGUES on Feb 1, 2020
Thank you for staying with us, it was a pleasure to host you. Best regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed staying at This hotel. It was right in the centre of Ponta Delgada. Everything we needed was within walking distance.
Stayed 14 nights in Jan 2020
Response from Rodrigues on Feb 1, 2020
Thank you for staying with us, it was a pleasure to host you. Best regards

2/10 Terrible

Mário

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Money money money
I didnt stay , my flight was cancelled from Flores Island to Sao Miguel Island , an email from Sata airlines was immediately sent to the hotel and Sata airlines also immediately called the property to inform about the flight cancellation due to a storm . At the same time Hotels gold team made a phone call and explained the situation asking for the refund ( booking was made on the previous night) or at least to change the reservation date for the next day but the manger was not open to any solution except for keeping the money and to follow the cancellation policy ,black and white word by word. I also called the property manager but i received the same answer , cancellation or another date is not possible ,i will just keep the money . Never this happenned before anywhere else in the world , usually in special conditions a hotel manager understands that a flight cancellation due to bad weather is something unexpected and different from a no show but this Azorean hotel ,that i am sure sometimes has the same issue when flying to mainland due to frequent bad weather in the middle of the atlantic, had no mercy , money money money !
Stayed 1 night in Jan 2020
Response from Casa do Mercado on Jan 15, 2020
Compreendemos a sua frustração, pelo cancelamento do voo mas infelizmente são situações que não podemos controlar. Não nos foi pedido a alteração de data da reserva, mas sim o reembolso total do valor da mesma. Teriamos alterado com todo o gosto se fosse feito tal pedido, como já fizemos com outros clientes. Uma vez que a declaração de cancelamento de voo da companhia de aviação que nos foi enviada, não refere cancelamento devido a condições climatéricas, não conseguimos perceber o seu comentário. Seria sensato compreender que se aceitasse mos todos os pedidos de reembolso por cancelamentos de voo, seria uma despesa para nós descabida uma vez que a companhia em questão tem uma taxa de cancelamento elevada. A satisfação dos nossos clientes é para nós deveras importante e trabalhamos arduamente para satisfazer por completo todas as expectativas dos mesmos. Temos uma pontuação geral de 4.4/5, a comprovar a qualidade do nosso serviço. Agradecemos a sua preferência. Com os melhores cumprimentos, Casa do Mercado

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Nicolau on Dec 27, 2019
Thank you very much for your stay and preference. We hope that you return again soon. With regards from Ponta Delgada

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
The room was lovely and clean. There were big windows in the bathroom and bedroom that opened up to a small balcony and view of the street below. It was quiet and the staff are amazing. We have stayed in 3 of the hotels under this company; casa conforto, casa Mercades, and casa arcades. They were all inexpensive, clean, modern and comfortable. We will be returning and this will definitely be where we stay.
Stayed 1 night in Oct 2019
Response from Nicolau on Oct 30, 2019
Thank you very much for your words and review. We hope to see you again soon. With regards from PDL

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 7 nights in Oct 2019
Response from Nicolau on Oct 30, 2019
Thank you for the evaluation :) With regards from PDL

8/10 Good

Verified traveller

Stayed 7 nights in Oct 2019
Response from Nicolau on Oct 24, 2019
Thank you for your review. We hope that you enjoyed your stay. With regards from PDL

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neat and clean. Perfect location to walk to waterfront for Food and drink. Quiet.
Stayed 1 night in Oct 2019
Response from Nicolau on Oct 15, 2019
Thank you for your review as it is very important to us so we can always improve our services. With regards from Ponta Delgada

8/10 Good

B, Vancouver, Canada

Liked: Cleanliness, staff & service, property conditions & facilities
It was surprisingly modern and comfortable - nicer in real life than the pictures, even (which is rare for hotels)
Stayed 1 night in Oct 2019
Response from Nicolau on Oct 15, 2019
Thank you for your review as it is very important to us so we can always improve our services. With regards from Ponta Delgada

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Nicolau on Oct 15, 2019
Thank you for your review as it is very important to us so we can always improve our services. With regards from Ponta Delgada

10/10 Excellent

Sophie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a very nice stay. The host was super nice
Stayed 1 night in Sep 2019
Response from Casa do Mercado on Sep 29, 2019
Hello Sophie, Thanks for your message. Hope you enjoyed your stay with in Casa do Mercado. I hope to see you again. Best Regards

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
We liked the location just a little east of city center but still very central. First floor rooms have very high ceilings. We appreciated the air conditioning in our room (had to work with settings to get it to quiet down). Simply and tastefully decorated. Bathroom was small but adequate. Really liked the skylight in the bathroom. We were in room 8 upstairs which tall people could not use due to beams and narrow doorways.We liked that it was on the quiet back of the house but floors were pretty creaky in our room. Felt badly for people below us. My main criticism is the bed. Queen sized which was hard to find. The Portuguese must love them some hard mattresses. I woke up with a sore back every morning. For that reason I would not recommend the place to anyone if one likes anything softer than a board. If I had slept better, I would have thought the place was an excellent value. We appreciated that staff used whats app for communication. The gentleman who checked us seemed very nice but spoke so fast we only got half of what he said.
Stayed 3 nights in Sep 2019
Response from Nicolau on Oct 15, 2019
Thank you for your review as it is very important to us so we can always improve our services. With regards from Ponta Delgada

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, amenities
Reception non existant. Very noisy facing the road - drunks early in the morning and the traffic on cobbled road. Bedroom extremely basic.
Stayed 7 nights in Sep 2019
Response from Nicolau on Oct 17, 2019
Thank you for your review as it is very important to us so we can always improve our services. unfortunatly we cannot understand it. As we are on the center of a tradicional and historic Portugues city, cobbled roads are a trademark of our culture. People on the street don't have anything to do with our property se once again we cannot understand why this is mentioned on the review. But nevertheless we hope that you return again to our beautifull city :) With regards from Ponta Delgada

6/10 Okay

Sophie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Nicolau on Oct 15, 2019
Thank you for your review as it is very important to us so we can always improve our services. With regards from Ponta Delgada

6/10 Okay

Verified traveller

Stayed 1 night in Sep 2019
Response from Nicolau on Sep 11, 2019
Thank you very much for your evaluation. With compliments from Ponta Delgada

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Aug 2019
Response from Nicolau on Sep 11, 2019
Thank you very much for your evaluation. With compliments from Ponta Delgada

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the kitchen area in my room, but didn’t like the noise from the air conditioning units out on the roof.
Stayed 1 night in Sep 2019
Response from Nicolau on Sep 9, 2019
Thank you very much for you review. We will improve on that detail that you mencioned. WIth regards from PDL

10/10 Excellent

Verified traveller

Liked: Cleanliness
Stayed 1 night in Aug 2019
Response from Nicolau on Aug 29, 2019
Obrigada pela sua avaliação Cumprimentos

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay!
Room was just as pictured. Clean, updated, and comfortable. I arrived very late and check-in directions were easy. Location was excellent!
Stayed 2 nights in Jul 2019
Response from Nicolau on Aug 4, 2019
Thank you very much for your review. It's very important to us so we know that were on the right way to always maintain and improve as well our services. One more time.......THANK YOU!!!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional property. Beautiful rooms and layouts. Pity we only had one night as I would have loved to stay more. Well done!!
Stayed 1 night in Jul 2019
Response from Casa do Mercado on Jul 27, 2019
Hello, Thanks for your feedback. Hope you enjoyed your stay in Casa do Mercado Best Regards

8/10 Good

Liliana

Stayed 1 night in Jul 2019
Response from Casa do Mercado on Jul 22, 2019
Hello Liliana, Thanks for your feedback. Hope you enjoyed your stay with us. I hope to see you again. Best Regards

10/10 Excellent

JayRoy, Fitchburg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were literally the first people to stay here. We arrived hours early and they were more than awesome with allowing us in. The room was way better than expected including the kitchenette and really unique windows that give you a balcony feel. The location couldn’t be beat as we were walking distance to everything downtown and had the convenience of the farmers market right next door. I highly recommend this place but would not be surprised if prices go up. I slept better than ever because the bed was on the firm side and I like that. The AC is great and the bathroom was very clean.
Stayed 6 nights in Jul 2019
Response from Casa do Mercado on Jul 17, 2019
Hello JayRoy, Thanks for your feedback. Hope you enjoyed your stay in Casa do Mercado. We hope to see you soon. Best Regards

10/10 Excellent

Jabsie, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was brand new and we were guests on day 1 of opening. Staff really helpful and respond quickly to messages. Near marina and town centre. Our suite had a private kitchen with all apparatus needed. Only issue was the front entry keypad that does not always work and you have to enter the code times. They even provided a contact for in room massage that we used. We would happily stay again.
Stayed 5 nights in Jul 2019
Response from Rodrigues on Jul 13, 2019
Thank you for staying with us, we hope to see you again.

8/10 Good

Juan J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Marcel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kind and helpful staff. Can only recommend.
Stayed 1 night in Feb 2024

10/10 Excellent

Katia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena atención, un trato inmejorable. Instalaciones limpias
Stayed 1 night in Aug 2023
Response from Elisabete. on Aug 22, 2023
Dear Katia,Thank you very much for the time you took to comment us.It was a pleasure having you with us and we hope to see you again in a near future.Kind Regards, Casa do Mercado.

10/10 Excellent

Teijo Olavi

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very good service and a nice and clean room in the middle of the town.
Stayed 7 nights in May 2023

8/10 Good

Ekaterina

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 6 nights in Apr 2023

8/10 Good

Bjarne

Liked: Cleanliness, staff & service, property conditions & facilities
Tagværelse i centrum
Godt værelselse med altantagvindue, som kræver en bedre vejledning. Trappen meget stejl, når kufferter skal bæres op og ned. Dejligt køkken og brugbar lille gårdhave, hvor 100 cigaretskodder mellem planterne dog bør fjernes. Det hele fungerer fint med nøgleboks
Stayed 2 nights in Oct 2022
Response from Tomás on Oct 19, 2022
Thank you very much for your review!It was a pleasure having you with us.We hope to hear from you again in the future.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien situado, personal muy atento.
Stayed 1 night in Aug 2022
Response from 2RC on Aug 19, 2022
It was a pleasure having Laura as a guest. We hope to see you in a near future.

8/10 Good

Jean-François

Stayed 1 night in Aug 2022
Response from Tomás on Aug 7, 2022
It was a pleasure having you with us. We hope to hear from you again in the near future.

10/10 Excellent

Maxime

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022