Exterior

Reviews of HYATT house Pleasanton

3 out of 5
HYATT house Pleasanton
4545 Chabot Drive, Pleasanton, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 558 out of 1001 reviews" "
Rating 8 - Good. 244 out of 1001 reviews" "
Rating 6 - Okay. 107 out of 1001 reviews" "
Rating 4 - Poor. 50 out of 1001 reviews" "
Rating 2 - Terrible. 42 out of 1001 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kenya, San Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Very pleased. Nice and clean room. Plenty of parking. Quiet and safe.
Stayed 1 night in May 2024
Response from General Manager on May 7, 2024
Dear Kenya, Thank you for your feedback. We're delighted to hear that you were pleased with your stay and found our room clean, parking plentiful, and the environment quiet and safe. We hope to welcome you back for another enjoyable experience soon.

8/10 Good

Gina

Liked: Amenities
This is a very good property. My only complaint is that the toilet seats are too low for older people to use comfortably. Also if you are not an older person but are taller than 5’5”, the seats are too low!
Stayed 2 nights in Apr 2024
Response from General Manager on May 7, 2024
Dear Gina,Thank you for your feedback. We appreciate your compliments about our property. We apologize for any inconvenience caused by the height of the toilet seats. Your comment is valuable to us, and we will take it into consideration for future improvements. We hope to welcome you back for another pleasant stay

10/10 Excellent

Sterlita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I only didn’t like the upstairs neighbors parties all night and was very loud
Stayed 1 night in Apr 2024
Response from General Manager on May 7, 2024
Dear Sterlita,Thank you for sharing your feedback. We apologize for the disturbance caused by the noise from your upstairs neighbors' parties. Your comfort is important to us, and we regret any inconvenience this may have caused. We will address this matter with our team to ensure a more peaceful environment for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay.

10/10 Excellent

Ashika

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 1 night in Apr 2024
Response from General Manager on Apr 24, 2024
Thank you for your kind words about our staff! We're thrilled to hear that you had a positive experience with our team during your stay. Providing exceptional service to our guests is a top priority for us, and we're delighted that our staff made a positive impression on you. We appreciate your feedback and look forward to welcoming you back on your next visit! If there's anything else we can do for you in the meantime, please don't hesitate to let us know.

10/10 Excellent

Josefita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed in a suite on the first floor. It was clean and quiet. The only complaint I have is the pillows were horrible. I would stay here again I’ll just bring my own pillows.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 24, 2024
Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that you found our suite on the first floor to be clean and quiet. However, we apologize that the pillows did not meet your expectations during your stay.Your comfort is important to us, and we appreciate your understanding. We're glad to hear that you would consider staying with us again, and we'd be more than happy to accommodate your preference for pillows during your next visit. Please don't hesitate to let us know if there's anything else we can do to make your future stays even more enjoyable. We look forward to welcoming you back!

10/10 Excellent

Jay

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little kitchen area!
Stayed 1 night in Apr 2024
Response from General Manager on Apr 24, 2024
We're thrilled to hear that you enjoyed our kitchen area! Providing convenient amenities like a well-equipped kitchen is just one way we strive to make our guests' stays comfortable and enjoyable. Whether you're cooking up a quick meal or just need a place to store snacks and drinks, we're glad you found it to be a great feature during your time with us. Thank you for sharing your feedback, and we look forward to welcoming you back soon! If you have any other comments or requests, please feel free to let us know.

10/10 Excellent

Romualdo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, Quiet and Peaceful area
Stayed 1 night in Apr 2024
Response from General Manager on Apr 24, 2024
We're delighted to hear that you found our area to be clean, quiet, and peaceful during your stay. Creating a tranquil environment for our guests to relax and unwind is a top priority for us, and we're glad to hear that we met your expectations in this regard. Thank you for your kind words, and we hope to have the pleasure of welcoming you back for another peaceful stay in the future. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.

6/10 Okay

Sachie

Stayed 4 nights in Apr 2024

10/10 Excellent

Danii

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
definitely need to make another plan to come back
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 11, 2024
Absolutely thrilled to hear you're already planning your next visit! We can't wait to welcome you back to Hyatt House Pleasanton for another fantastic stay. If there's anything special you'd like us to arrange for your return, just let us know. We'll be here, ready to make your next stay even more memorable. Until then, safe travels and see you soon!

8/10 Good

Diana

Liked: Cleanliness, staff & service
Needs a bit of tlc yet staff and cleanliness make up for it.
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 1, 2024
Thank you for your recent stay and feedback. We're glad our staff and cleanliness met your expectations. Your comment about needing a bit of TLC is noted, and we're committed to improving. We hope to welcome you back soon for an even better experience.

10/10 Excellent

Sirina

Liked: Cleanliness, staff & service, property conditions & facilities
lobby was nice the rooms were a lot nicer then we thought it would be. close to downtown pleasanton
Stayed 1 night in Mar 2024
Response from General Manager on Mar 6, 2024
Thank you for your recent review of your stay at Hyatt House in Pleasanton. We're thrilled to hear that you found our lobby welcoming and that you were pleasantly surprised by the quality of our rooms.At Hyatt House, we strive to exceed our guests' expectations, and it's wonderful to hear that we succeeded in providing you with accommodations that exceeded your expectations. Our team takes great pride in creating a comfortable and enjoyable experience for all our guests, and your positive feedback serves as a testament to their hard work and dedication.We're also delighted to hear that you appreciated our convenient location close to downtown Pleasanton. We understand the importance of being centrally located for our guests' convenience, and we're pleased that our location met your needs.Thank you once again for choosing to stay with us, and we look forward to welcoming you back to Hyatt House in Pleasanton in the future. If you have any further feedback or requests for your next stay, please don't hesitate to reach out to us directly.

10/10 Excellent

Charles Sai Ping

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value. Spacious room. Good breakfast.
Stayed 3 nights in Feb 2024
Response from General Manager on Mar 6, 2024
Thank you for taking the time to share your positive feedback about your recent stay at Hyatt House in Pleasanton. We're thrilled to hear that you found our hotel to be a great value and that you enjoyed the spaciousness of your room as well as our breakfast offerings.Providing our guests with exceptional value, comfortable accommodations, and delicious breakfast options are top priorities for us, and we're delighted that we met your expectations in these areas. Your satisfaction is incredibly important to us, and we're thrilled that we were able to contribute to a pleasant and enjoyable stay.We look forward to welcoming you back to Hyatt House in Pleasanton in the future. If there's anything more we can do to enhance your experience during your next visit, please don't hesitate to let us know.

8/10 Good

Phillip

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Beds feel worse than just sleeping on the ground. The room I was in had two rooms the front room could hear every step anyone took on the stairs until 3am. Lights out side did not work at all so it was very hard to find our room at night in the dark and definitely did not feel safe due to the lack of light you would be unable to tell who was at the door.
Stayed 1 night in Jan 2024
Response from General Manager on Mar 6, 2024
Thank you for sharing your detailed feedback about your recent stay at Hyatt House in Pleasanton. We sincerely apologize for the discomfort you experienced with the beds and the noise disturbances from the stairs, as well as the inconvenience caused by the lack of exterior lighting.Ensuring our guests' comfort and safety is our top priority, and we regret that we fell short of meeting your expectations in these areas. Please know that we take your feedback seriously, and we have already shared your comments with our management team to address the issues you mentioned.Regarding the beds, we understand how essential a good night's sleep is, and we are actively looking into ways to improve the comfort of our bedding to better accommodate our guests' needs.Additionally, we apologize for the noise disturbance you encountered from the stairs. We are investigating this matter further to implement measures that will minimize noise disruptions and ensure a quieter environment for all our guests.Regarding the exterior lighting, we understand the importance of a well-lit environment for both convenience and safety. Our maintenance team has been notified, and we are working diligently to resolve the issue as soon as possible to provide a more secure and comfortable experience for our guests.We sincerely apologize for any inconvenience or discomfort these issues may have caused during your stay. Your feedback is invaluable to us as it helps us identify areas for improvement, and we appreciate your patience and understanding as we work to address these concerns.If there is anything else we can do to make amends for your experience or if you have any further feedback or concerns, please don't hesitate to reach out to us directly. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

8/10 Good

Andy

Liked: Cleanliness, room comfort
Stayed 3 nights in Jan 2024
Response from General Manager on Mar 6, 2024
We're thrilled to receive such a positive review from our recent guest! Thank you for choosing Hyatt House Pleasanton for your stay. We're delighted to have exceeded your expectations, and we hope to welcome you back again soon! If there's anything more we can do to enhance your experience, please don't hesitate to let us know. Safe travels!

8/10 Good

Ashley

Stayed 14 nights in Jan 2024
Response from General Manager on Mar 6, 2024
We're thrilled to receive such a positive review from our recent guest! Thank you for choosing Hyatt House Pleasanton for your stay. We're delighted to have exceeded your expectations, and we hope to welcome you back again soon! If there's anything more we can do to enhance your experience, please don't hesitate to let us know. Safe travels!

8/10 Good

Monica

Stayed 1 night in Jan 2024
Response from General Manager on Mar 6, 2024
We're thrilled to receive such a positive review from our recent guest! Thank you for choosing Hyatt House Pleasanton for your stay. We're delighted to have exceeded your expectations, and we hope to welcome you back again soon! If there's anything more we can do to enhance your experience, please don't hesitate to let us know. Safe travels!

8/10 Good

Staci

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from General Manager on Mar 6, 2024
We're thrilled to receive such a positive review from our recent guest! Thank you for choosing Hyatt House Pleasanton for your stay. We're delighted to have exceeded your expectations, and we hope to welcome you back again soon! If there's anything more we can do to enhance your experience, please don't hesitate to let us know. Safe travels!

10/10 Excellent

Chengci

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel gave us an upgrade to two-bedroom suite, making our Christmas holiday special and happy!
Stayed 5 nights in Dec 2023

2/10 Terrible

Chris

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Erica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

DOUGLAS

Stayed 3 nights in Dec 2023

8/10 Good

Sharon

Business traveller
Liked: Amenities
Very nice service from employees. Quiet and clean.
Stayed 1 night in Dec 2023

4/10 Poor

Sam

Business traveller
Disliked: Amenities
I had a neighbor whos dog was barking all night. Front desk when I checked in was unhelpful. Couch had stains on it. Bed was 7/10 so pretty good. Will not be coming back.
Stayed 1 night in Dec 2023

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality rooms and friendly staff
Stayed 1 night in Dec 2023

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Jose

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Fine, not great
Response from General Manager on Mar 6, 2024
Thank you for sharing your feedback on your recent stay at Hyatt House in Pleasanton. We appreciate your honesty and want to ensure that we address any areas where we may have fallen short of your expectations.We understand that while you found your stay to be fine, it seems there were aspects that could have been improved to make it a more exceptional experience. Your feedback is invaluable to us as it helps us identify areas for enhancement and ensure that we continue to provide our guests with the best possible experience.If you have any specific suggestions or concerns about how we can elevate your experience during future stays, please don't hesitate to share them with us. We're committed to listening to our guests and implementing changes that will enhance their overall satisfaction.Once again, we appreciate your feedback and hope to have the opportunity to welcome you back for a more memorable stay in the future.

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service an the employee are very nice an helpful
Stayed 4 nights in Nov 2023

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Meka

Stayed 3 nights in Nov 2023

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the room, very spacious. It was a great floor plan. It was quiet I didn’t hear anyone else. The parking was excellent because I could park right next to my room and on a motorcycle it important. What I didn’t like was the breakfast, it tasted like plastic, really the egg and even fruit. It was like they may have wrapped to tight froze it and while thawing the plastic stuck to food.
Stayed 1 night in Nov 2023

2/10 Terrible

Alla

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible customer service
Stayed 1 night in Nov 2023

10/10 Excellent

Ervin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and enjoyed the complimentary breakfast
Stayed 4 nights in Nov 2023

10/10 Excellent

Leslie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little studios for the price. Super clean and new interiors.
Stayed 1 night in Nov 2023

8/10 Good

Mario

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
When checking in ( about 15 minutes after regular check in time) the staff member wasn’t too friendly. I asked for a 1st floor room & she said they were all taken?! Another party checking in the same time as us were accommodated with a 1st floor room?! Later that night the parking lot wasn’t full so I doubt there wasn’t a 1st floor room available! I don’t know why we couldn’t be accommodated for what were asked for? However, the room was clean & spacious & the area was quiet.
Stayed 1 night in Nov 2023

8/10 Good

Kirby

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nothing specific. Nice area.
Stayed 1 night in Nov 2023

10/10 Excellent

Nina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to Stanford Medical Center. Easy Parking. Good breakfast.
Stayed 1 night in Nov 2023

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023

10/10 Excellent

Sumit, Forest Hills

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked the suite with 2 bedrooms, it was clean and quite. Bedrooms were roomy with attached bathrooms. iIt had TV, Iron and iron board. We loved the breakfast options with live Omelette station. we will definitely recommend this hotel to all for comfortable and economical stay !!
Stayed 4 nights in Oct 2023

10/10 Excellent

Tanya

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for seeing the area. We loved downtown Pleasanton - great restaurants. Very clean and good breakfast options.
Stayed 3 nights in Oct 2023

10/10 Excellent

Linda

Stayed 2 nights in Oct 2023

6/10 Okay

DOUGLAS

Stayed 3 nights in Oct 2023

6/10 Okay

Devon

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
I’m not sure if this was black mold or not but there was a rotting spot on the wall at the bottom right corner of the shower door. I have a photo.
Stayed 3 nights in Oct 2023

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Felix

Stayed 1 night in Sep 2023

10/10 Excellent

Edwina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place friendly people
Stayed 2 nights in Sep 2023

6/10 Okay

Anna

Travelled with family
Liked: Staff & service
Hotel was outdated.. mattress very worn out and uncomfortable.. pillows very small for the king bed and to hard gave me a headache. Sofa was very stained. Bedding could have been better also . Over all appearance could have been much better .
Stayed 2 nights in Sep 2023

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

6/10 Okay

Jose Luis Gonzalez

Liked: Cleanliness, staff & service
Stayed 5 nights in Sep 2023

10/10 Excellent

Herbert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were a little too dark even with the blinds up
Stayed 1 night in Sep 2023

10/10 Excellent

rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very friendly. Everyone was very nice and respectful. The rooms were very clean and the overall experience was good.
Stayed 1 night in Sep 2023