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Reviews of Diamond Hotel

3 out of 5
Diamond Hotel
172-184 Monivong Boulevard, Sangkat Phsar Thmey II, Khan Daun, Phnom Penh

Reviews

7.4

Good

Rating 10 - Excellent. 22 out of 108 reviews" "
Rating 8 - Good. 43 out of 108 reviews" "
Rating 6 - Okay. 35 out of 108 reviews" "
Rating 4 - Poor. 4 out of 108 reviews" "
Rating 2 - Terrible. 4 out of 108 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

8.6/10

Amenities

6.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I frequently use this hotel on business. Staff is polite and friendly. Room is clean. Convenient location. The only drawback is a week shower. I usually don't have breakfast, so I cannot review on their complimentary breakfast.
Stayed 1 night in Jan 2020
Response from sam on Feb 10, 2020
thanks for your feedback.

10/10 Excellent

Wonneda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
I love our room. It’s spacious. Staffs are friendly. Breakfast could improve.
Stayed 1 night in Jan 2020
Response from sam on Jan 22, 2020
Thanks you so much for your comments.

8/10 Good

Verified traveller

Good hotel to stay and also very to central market
Stayed 3 nights in Oct 2019
Response from sam on Nov 5, 2019
Thanks for your comments.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review from a Singaporean who frequent Phnom Penh
The room is big and comfortable but tap water pressure was a bit low. Staff service is excellent and supportive. Well recommended for budget travelers.
Stayed 2 nights in Jul 2019
Response from sam on Jul 17, 2019
Thanks for your comment.

10/10 Excellent

vicky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
It ws an average 3 star hotel.The location is excellent abd easy access to the central market and most restaurants.
Stayed 2 nights in Jul 2019
Response from Sam on Jul 6, 2019
Thanks for your comments.

10/10 Excellent

Will E.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018
Response from sam on Jun 7, 2018
Thank you.

6/10 Okay

Loida Michelle

Liked: Staff & service
the staff are friendly and helpful. Best place to stay if you want to go to central market
Response from sam on Apr 20, 2018
Thanks for your comment.

6/10 Okay

lee

Disliked: Cleanliness
Stayed 2 nights in Nov 2017
Thanks for your comment.

6/10 Okay

irvin , South Africa

Disliked: Cleanliness, staff & service, property conditions & facilities
Never Again...
The hotel is spacious, wood interior themed but the smell is unbearable and the AC was too loud. The only thing I could eat during breakfast was cereal and coffee. The juice was not fresh but diluted. At some point I was told that my guests can not enter the hotel and I have to meet them in the lobby. I was shocked.
Stayed 4 nights in May 2017
Response from Sam On on Aug 10, 2017
Thanks for your comment, i'll inform to my GM.

8/10 Good

kent, singapore

Liked: Cleanliness, staff & service, property conditions & facilities
Reasonable and friendly staff..
Worth it for money. Friendly staff. Near to central market...

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and excellent location
Stayed here last year, very clean and modern. Staff is fantastic, wifi is excellent and breakast buffet is delicious. Very close to city market and shopping mall.
Big rooms
Big bed

8/10 Good

vengly, Melbourne Australia

Liked: Staff & service
Great location for shopping,dinning and relaxing.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Be Careful when booking online.
Not happy, pictures on website very deceiving, The photos used was prbably taken when the hotel was built, furniture and fittings dirty, old and worn out, was definately over priced for the condition, and the hotel facilities. You don't get all that you promised. Very, very disappointing.

8/10 Good

jackie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine location good valse for prince.
You have to remember that this country is just starting to get out of its misery. They are starting to rebuilt so lower your expectations...it is an old building but well maintained. It would need upgrades like the sheets or towels but it is very clean. The breakfast is basic but included. you can imagine how luxury it was in the 1950. It is great to see that it is still there.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Out of the way, but that's OK
The hotel is a 10-15 minute walk (but you can take a tuk tuk for three bucks) away from the busy restaurants and nightlife along the river. This is actually a good thing, it is much quieter. My room on the 8th floor was spacious and had a large balcony. The hotel staff was a little reserved, but in the end always helpful. The hotel is a little run-down, but clean. The breakfast is good but not spectacular.

10/10 Excellent

bill, usa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
It was an excellent hotel. Very good location and close to many resturants, mall and big market. Rooms were very nice and clean and the staff was great!

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Okay
The hotel is really old and outdated. The rooms look like they were designed in the 1970's and the room lighting is no doubt from the 70's. The light switches and electrical outlets do not all work. The Wifi is okay but is not that strong. The breakfast is okay but not great. The location is near a huge outdoor market called central market and there is a grocery store close by. Not really close to anything else. It is an okay hotel for a few nights.

10/10 Excellent

Juan, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is great and clean.Breakfast is amazing

6/10 Okay

Chun Hoe, Malaysia

Liked: Cleanliness, room comfort
price reasonable and above average
hotel location good.staff friendly and nice

8/10 Good

Nena, Gold Coast

Liked: Staff & service, room comfort
Lovely spacious room
Diamond Hotel was a pleasure to stay at. The staff were friendly and as helpful as possible. It is ideally situated if you like markets with the Central Market behind the hotel. The tuktuks can take you everywhere for very reasonable rates and with commentaries on places if you require.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
One day stopover
Nicely situated close to central market, bus station and well served with shops, bars. Had a great 1 night stop before heading off to Kep and Kampot. Friendly and helpfull staff.

6/10 Okay

geoff, australia

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
First time in cambodia
Big rooms, bed was hard clean, good staff ,tuk tuk outside very good. not a flash hotel but ok. food not great for westerner. Location not close to river but was $3 ride.

6/10 Okay

JENNIFER, London

Liked: Cleanliness, property conditions & facilities
Spacious room size, good value for money
Cambodia is a very poor country and taking this into account hotel standards cannot be compared to those at home. However this hotel provided a safe, clean and fairly comfortable place to stay while exploring the city. A Vietnamese breakfast was included and the staff were helpful.There is a nearby shopping complex with western style resturants and a good supermarket for those times you need to cool down or have a change of scenery from the hussle and bussle of the streets.

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

JS, Singapore

Good location, average hotel
The room was huge and there was a large balcony too but everything looked a bit old. First impression on entering the room was that it smelt really weird with a sickly sweet smell. Probably some kind of air freshener they used. Wifi was free and very fast. Staff were polite and friendly but when I called to request an additional pillow and a hair dryer to be sent to my room, the front desk said ok but no-one came, had to call an hour later and remind them. Bathroom is huge but the shower is mounted oddly making it difficult to use. Breakfast was not very good but at least there is an egg station. I did see flies on the bread and some other food that was uncovered. Location is very central, just minutes walk from the Central Market and Sorya Mall. Plenty of Chinese restaurants nearby. It takes about 20 minutes to walk to the Sisowath Quay area where the night market is.

10/10 Excellent

Peter, United States

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Electronic Technician
The service was very good. Room very clean and I will do business with them again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location, good service
The location of this hotel is good. Near central market. Hotel receptionists were very friendly. Lots of suggestions for us when we ask about places to shop and for meals. Room was clean with bathe tub in toilet.

6/10 Okay

ray

Disliked: Staff & service, property conditions & facilities

8/10 Good

Natasha, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good clean and friendly hotel
The diamond hotel was value for money, the rooms were spacious and clean. The staff were extremely friendly and helpful. They booked our bus tickets and arranged pick ups etc. Location wise it's pretty central and very close to the bus depot, tuktuks are a plenty outside the hotel, just make sure you get your price first.

10/10 Excellent

MACSON, TAIWAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ITS A NICE HOTEL WITH GOOD STAFFING,

10/10 Excellent

Mathias, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay
I really enjoyed the stay in DIAMOND HOTEL because its very convenient to me in many ways.For example like convenient stores,local restaurants,and to the central market and many more.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Jeff, La Jolla, CA

Liked: Cleanliness, staff & service
Clean, basic, limited amenities
Good choice for an inexpensive overnight stay. Expedia insists that I say more than this, but there is not more to say.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Hard Beds
The hotel was well maintained though I don't think the furniture has been replaced since it first opened as it was dated. The only big thing was the beds were really hard. Otherwise everything else was okay. It was clean and everything was still in good condition.

6/10 Okay

Suz604, Vancouver

Liked: Cleanliness, staff & service
Old hotel but well maintained
We stayed two nights at the hotel and it was very clean and well maintained. The breakfast was okay but I wished they had more variety. It was nice stay for two nights. But if you want something more lively then it is better to stay by the river.

10/10 Excellent

Isla, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were really surprised by this hotel. Our room was enormous and it had everything we needed. The hotel is close enough to walk to the center, the river and some of the markets. The ladies at reception were fantastic, always smiling and welcoming, and helped us with taxi's, coach pick-ups and safely stored our luggage for two days after checking out! The only possible fault we could find was the shower curtain and the bed linen- which both could be thrown out and replaced. However- we did get fresh sheets every day- which was a nice! Overall we had a excellent stay.

10/10 Excellent

elinzme, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fifth time!
This is the 5th time I've stayed at Diamond and I still love it- for the location, friendliness of staff, cleanliness and comfort. The next time I'm in Phnom Penh, I'd probably stay here again.

8/10 Good

Melvin, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location
Situated in the middle of the city, within walking distance from the Central market as well as a super market. Food available at various local and Chinese eateries right beside the hotel.

8/10 Good

K, New York

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Evelyn, Philippines

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, comfortable rooms
Satisfied with our stay in the hotel

8/10 Good

JULIO, Phila.,PA USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was very clean staff was nice and help full.

6/10 Okay

Verified traveller

Liked: Staff & service

6/10 Okay

Verified traveller

Liked: Staff & service

6/10 Okay

Verified traveller

Liked: Room comfort
Hotel location near by 168 / GST Bus station.
I booked stay in this hotel is easy when i time came back from Siem Reap by BUS under 168 Bus company they are last stop in Phnom Penh city - 168 Bus Station is near by Diamond Hotel ,Can just short walk to Hotel for check-in !

6/10 Okay

Verified traveller

Liked: Room comfort
HOTEL locaton near by 168 / GST Bus station.
I booked stay in this hotel is easy when i time came back from Siem Reap by BUS under 168 Bus company they are last stop in Phnom Penh city - 168 Bus Station is near by Diamond Hotel ,Can just short walk to Hotel for check-in !

6/10 Okay

Verified traveller

Liked: Room comfort
HOTEL Location near by BUS station
I booked this hotel just for next day want to going Siem Reap by BUS for easy just by short walk to GST Bus Station ( Also near by 168 Bus Station ).

8/10 Good

E, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fourth stay
This was my fourth time staying at Diamond. Good location, comfortable rooms, and nice staff. Needless to say, I would stay here again the next time I'm in PP. I did somewhat prefer the breakfast before it moved to the newly opened restaurant, though.

8/10 Good

John, Melbourne VIC, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value.
Central location in busy centre of Phnom Phen, Close to central market, shopping mall, banks and other attractions.

10/10 Excellent

Soph541, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good value for money
A friend and I had spent the past 3 weeks travelling round Cambodia on a tight budget, so we decided to spend a bit more on accomodation on our last night before we got our flight home. We fell in love with the hotel as soon as we got there! The staff were amazing: spoke good English, very friendly and were able to help us with any questions we had. Room was very nice, had a good view of the street below from the balcony and we really felt like we were in the heart of the city. The airport was only a 20 minutes tuk tuk ride away and there was a market about 5 minutes walk away. Would definately reccomend due to value for money.

8/10 Good

Darek, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to attractions of Phnom Phen
Close to all the attractions of Phnom Phen expept nightlife. Least expensive rooms are small. Good breakfast. Taxi to the airport 10USD