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Reviews of Bay Inn of Petoskey

2.5 out of 5
Bay Inn of Petoskey
2445 Charlevoix Ave, Petoskey, MI

Reviews

8.6

Excellent

Rating 10 - Excellent. 399 out of 801 reviews" "
Rating 8 - Good. 272 out of 801 reviews" "
Rating 6 - Okay. 69 out of 801 reviews" "
Rating 4 - Poor. 37 out of 801 reviews" "
Rating 2 - Terrible. 24 out of 801 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Shelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Bay Inn is a quaint place to stay. Updated, clean, comfortable and convenient! I would highly recommend it!
Stayed 2 nights in May 2024

10/10 Excellent

Samuel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I had a fantastic stay at Bay Inn at Petoskey recently. It was spotless, super convenient, and beautifully decorated. I'd recommend it to anyone looking for a comfy and hassle-free place to stay.
Stayed 1 night in May 2024

10/10 Excellent

Marissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice cleanly, quiet, and convenient place to stay. The jacuzzi’s were great and parking was super easy. Great place to stay.
Stayed 1 night in May 2024

10/10 Excellent

Heidi

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I typically don’t do reviews but I had to on this amazing property. This was an incredible stay!! Loved everything about the room, decor and amenities. Bed and pillows were very comfortable and being privately owned and not by a big corporation was even better. Would definitely recommend this place to anyone.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jesse

Travelled with partner
Liked: Property conditions & facilities
Clean, and awesome view! Recently remodeled
Stayed 1 night in Apr 2024

2/10 Terrible

sue

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would give them a 0 stars if it was an option. Horrible, horrible customer service. No heat in the room and gave us the run around. It was 54 degrees in the room and we were unable to stay there. They refused to give me a refund.
Stayed 2 nights in Apr 2024

10/10 Excellent

Colleen

Liked: Cleanliness, amenities, property conditions & facilities
Well equipped, nice decor, comfortable bed.
Stayed 2 nights in Mar 2024

10/10 Excellent

Macy

Stayed 1 night in Mar 2024

8/10 Good

Sabrina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and neat. Very quiet. The room looked amazing. The 1 thing i didnt like was we got here early and the clwaning woman said our room was clean and no one was in it but qe couldnt get in to it til we got the time changed for our check in. And we drove a long way and was super tired.
Stayed 1 night in Mar 2024

10/10 Excellent

Jenna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was beautiful & we are already planning our next stay!
Stayed 1 night in Mar 2024

10/10 Excellent

jeannie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

jeannie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is beautiful! Easy inside keypad access. Lake view
Stayed 1 night in Mar 2024

4/10 Poor

Neda

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property was clean and quiet. The electricity went out only in my unit at 7am, so I called the number on the office door and texted to report the issue. I in the middle of getting ready for work. I believe the coffee maker caused the issues because it was right after that started the electric went out.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice and simple with good location
Stayed 1 night in Mar 2024

4/10 Poor

Joel

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Door code didn’t work. Icy steps. Low pressure in shower
Stayed 1 night in Mar 2024

10/10 Excellent

Brooks

Nice place. Convenient.
Stayed 2 nights in Feb 2024

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean rental, highly recommend and will book future stays there again!
Stayed 2 nights in Feb 2024

10/10 Excellent

Wayne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Even though it's an older hotel it was very clean and kept up. Very happy with the stay and the location is perfect.
Stayed 2 nights in Feb 2024

2/10 Terrible

linda

Stayed in Room 1 on 2/18/24. I would have l left a very positive review, but unfortuantely cannot do so. 48 hours after checking out, I found that my torso was COVERED in BEDBUG BITES. I immediately notified Bay Inn by email, but rececived no response. Calling one week later, I was told by an answering service representative (likely based in Asia) that I would have to provide documentation - either pictures of the bedbugs (obviously not possibe as bites never show immediately) or of my body (would involve my stomach, breasts and and buttocks, so obviously refused that). There is no actual person to talk to about this at the property, so no idea if action will have been taken or not. BEWARE! Beyond that (and the murky, cloudy hot tub water), it was lovely.
Stayed 1 night in Feb 2024

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service
Nice little spot.
Stayed 1 night in Feb 2024

10/10 Excellent

Dana A

Business traveller
Liked: Amenities
The property was clean and well kept. Easy check in and check out!!
Stayed 3 nights in Feb 2024

10/10 Excellent

Kyona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing stay, would definitely go again!
Stayed 1 night in Feb 2024

10/10 Excellent

Dana A

Stayed 4 nights in Feb 2024

6/10 Okay

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Alexis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved having our own access from outside. The rooms were in great condition, super cute and comfortable since being renovated. Only complaint is walls are a bit thin, we got stuck with some LOUD neighbors above us. It sounded like they had a big dog that they were playing fetch with and running around. It did not impede our stay, and we also heard no other neighbors.... otherwise excellent all around!! We stayed here to go skiing st Boyne. An easy 20-minute drive with shopping and restaurants in between.
Stayed 2 nights in Feb 2024

10/10 Excellent

Anna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and beautiful, and the bed was incredibly comfy. Really happy we chose to stay here, will be back!
Stayed 1 night in Feb 2024

10/10 Excellent

MaryJo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The Bay Inn has been beautifully remodeled!
Stayed 1 night in Feb 2024

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Updated facility is better than my first stay. Hot tubs were nice as well.

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
I wish I would have gotten a single bed with place to sit like in room #15.
Stayed 2 nights in Feb 2024

8/10 Good

Becca

Liked: Cleanliness, amenities, property conditions & facilities
A very cute and comfortable place to stay in Petoskey. It was very nicely decorated and had everything you need for a night stay including a hot tub which was a nice addition after a day on the hill. It was a little noisy with the traffic and hearing people through the walls but this was transparent during booking. I would definitely stay again.
Stayed 1 night in Feb 2024

10/10 Excellent

Nora

Liked: Cleanliness, property conditions & facilities
Bay Inn
The Bay Inn room is was very charming, clean and comfortable. Unfortunately the baseboard heat in the bedroom was not working. Luckily we figured out the electric fireplace and was able to warm up the room. Check in was easy but having someone around would have been helpful with the heat. The off site person did respond with helpful advice about the thermostat but wasn’t able to address the malfunctioning heater. On the whole, love the Whale motif room, terrific bed and great shower! Lovely view too!
Stayed 1 night in Jan 2024

8/10 Good

Holly, Howell

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
The renovation of the rooms is lovely, comfortable and clean. The check-in process is too exact for travelers. Waiting until 4pm exactly. It seems that the code should be ready once the rooms are clean. For the hot tub, may I suggestion, added a fence around them? Maybe a bench to put towels on with wooden hooks on the bench. We travel to Petoskey a lot due to living on an island and this was our first time. Very conveniently located.
Stayed 1 night in Jan 2024

10/10 Excellent

Michele

Stayed 3 nights in Jan 2024

10/10 Excellent

Joleen

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, rooms are clean and tastefully decorated! Plenty of linens.
Stayed 2 nights in Jan 2024

6/10 Okay

Husam

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Cora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Weather was alight. A bit foggy. Room needs bigger trash cans.
Stayed 1 night in Jan 2024

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautifully decorated room.
Stayed 1 night in Jan 2024

10/10 Excellent

Nicolas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean and cozy stay.
Stayed 1 night in Jan 2024

10/10 Excellent

Cody

Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, eclectic, and clean! Highly recommend!!
Stayed 2 nights in Jan 2024

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a had time getting up the drive 3 different time. Had to be pushed up once, backed down 2nd time and barely squeak up the 3rd time. 3rd day here, drive was plowed. Could have been our rental car tires but it would have helped to have a clearer driveway. Also had to request more coffee, cups and trash removal.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable bed and great room!
Stayed 1 night in Jan 2024

10/10 Excellent

Diane

Liked: Cleanliness, amenities, property conditions & facilities
Love the updates and coffee bar in each room.
Stayed 1 night in Jan 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Room, Not For Me
Great rate from Hotels.com. Much lower than the rate posted at the motel website. I stayed here a few times under previous ownership. The rooms were in need of renovation but rooms were clean and motel quiet. The couple who owned the Bay Inn lived on the premises. New owners have beautifully remodeled the rooms and bathrooms! Check-in was easy and Motel owner/manager communicated frequently and effectively via email and text. However, the property is managed remotely. Staff is not available on site. Someone did respond to my noise complaint when I called the motel phone number at 11:00 pm Saturday evening. Within a few minutes of my call the party ended and my loud neighbors calmed down. But within an hour people were coming and going and loud voices prevented sleep. They didn’t quiet down until after 2:00 am. I didn’t feel safe without security or management on site. Much too noisy. The ear plugs provided by management was thoughtful but woefully Inadequate to block the noise from the room next door. I probably will not stay here again.
Stayed 1 night in Jan 2024

2/10 Terrible

Ronald

Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from The Bay Inn on Jan 21, 2024
Hi Ronald, May we kindly know what was the issue and what room you stayed at to provide us with this rating, please?

10/10 Excellent

Lyle, Grand Rapids

Travelled with group
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

4/10 Poor

Timothy

Travelled with group
They didn't provide sheets for the pull out bed, even after notifying the property that it was missing the first night. The heat didn't seem to want to go above 62 degrees. The accommodation was nice otherwise, but one of our party members did find ants in the bathroom.
Stayed 2 nights in Jan 2024

8/10 Good

David

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024