Front of property - evening/night

Reviews of Courtyard Peoria Downtown

3.5 out of 5
Courtyard Peoria Downtown
533 Main St, Peoria, IL

Reviews

8.6

Excellent

Rating 10 - Excellent. 292 out of 530 reviews" "
Rating 8 - Good. 153 out of 530 reviews" "
Rating 6 - Okay. 40 out of 530 reviews" "
Rating 4 - Poor. 28 out of 530 reviews" "
Rating 2 - Terrible. 17 out of 530 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Michael, Elmhurst

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Darshan on May 9, 2024
Dear Jessica, Thank you for your perfect 10 rating! We're delighted to hear that you had such a fantastic experience during your stay with us, especially appreciating our cleanliness, staff service, property conditions, and facilities. Your satisfaction is our top priority, and we look forward to welcoming you back for another excellent stay in the future!

4/10 Poor

Cierra

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stains all over the floors, debris crumbs on floor. The comforter was stained with pink something all over it. Poorly cleaned and taking care of. If it hadn’t have been late night of getting in, we would have chose to go somewhere else.
Stayed 1 night in Apr 2024
Response from Darshan on May 9, 2024
Dear Cierra, Thank you for sharing your feedback with us. We sincerely apologize for the cleanliness issues you encountered during your stay. Your experience does not reflect the high standards we strive to maintain. We will address your concerns with our housekeeping team to ensure such oversights are not repeated. We understand your disappointment and regret that we did not meet your expectations. If there's anything we can do to make it right or if you would like to discuss your experience further, please don't hesitate to contact us directly. We appreciate your understanding and hope to have the opportunity to regain your trust in the future.

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Darshan on May 2, 2024
Dear Cheryl, Thank you for your 5-star rating! We're delighted to hear that you had a wonderful experience during your stay with us. If you have any additional feedback or if there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon!

10/10 Excellent

Jared

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and nice staff
Stayed 1 night in Apr 2024
Response from Darshan on Apr 26, 2024
Dear Jared,Thank you for your perfect 10 rating! We're thrilled to hear that you had such a great experience during your stay with us, especially appreciating our cleanliness, staff service, amenities, and property conditions. Your satisfaction is our top priority, and we're delighted that you found our staff to be nice and our place to be great. We look forward to welcoming you back for another excellent stay in the future!

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Clean comfortable room. Centrally located
Stayed 1 night in Apr 2024
Response from Darshan on Apr 26, 2024
Dear Samuel, Thank you for your perfect 10 rating! We're thrilled to hear that you had such a wonderful experience during your stay with us, especially appreciating our cleanliness, staff service, property conditions, and facilities. We're delighted that you found your room clean and comfortable and enjoyed our central location. Your satisfaction is our top priority, and we look forward to welcoming you back for another excellent stay in the future!

6/10 Okay

Lea

Travelled with family
Liked: Cleanliness, staff & service
The room was fine, but we thought we were supposed to have a pull out sofa. There was a huge spotlight outside our window that lighted up the hotel. We could not get the curtains to close all the way to block the bright light. We were on the 2nd floor. The whirlpool was out of order. We were very disappointed. The beds were comfortable, but the street noise outside and light made it hard to fall asleep until after 11pm. The staff were fine. Not sure we will stay here again.
Stayed 1 night in Apr 2024
Response from Darshan on Apr 26, 2024
Dear Lea, Thank you for sharing your feedback with us. We appreciate your comments and are glad to hear that you found the beds comfortable. Your feedback is valuable to us, and we will use it to improve our services. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

6/10 Okay

Otto

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
carpet wasn't vacuumed, and only had one glass for water and there were to be two
Stayed 1 night in Apr 2024
Response from Darshan on Apr 26, 2024
Dear Otto,Thank you for sharing your feedback with us. We're glad to hear that you found our staff service and property conditions satisfactory during your stay. However, we apologize for the cleanliness issues you encountered, including the unvacuumed carpet and the shortage of glassware. Your comments are invaluable to us, and we will address them with our housekeeping team to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to better serve you in the future.

10/10 Excellent

Shelly

Business traveller
It was clean. Good parking options
Stayed 1 night in Apr 2024
Response from Darshan on Apr 19, 2024
Dear Shelly, Thank you for your perfect 10 rating! We're delighted to hear that you found our hotel clean and appreciated our parking options. Your satisfaction is our top priority, and we look forward to welcoming you back for another excellent stay in the future!

8/10 Good

Barbara

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the service/cleanliness however there was no soap/lotion, etc at the sink. No bucket with liner to safely throw food away. Itherwise it was a great stay and wiuld definitely come back.
Stayed 1 night in Apr 2024
Response from Darshan on Apr 19, 2024
Dear Barbara, Thank you for sharing your feedback with us. We're glad to hear that you enjoyed the cleanliness, staff service, amenities, and property conditions during your stay. We apologize for the oversight regarding the missing soap/lotion at the sink and the absence of a bucket with a liner for food disposal. Your comments are invaluable to us, and we will address them with our team to ensure improvements are made. We appreciate your understanding and look forward to welcoming you back for another great stay in the future!

10/10 Excellent

Dean

Stayed 1 night in Apr 2024
Response from Darshan on May 2, 2024
Dear Dean,Thank you for your 5-star rating! We're delighted to hear that you had a fantastic experience during your stay with us. If you have any additional feedback or if there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon!

10/10 Excellent

Hillary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Darshan on Apr 12, 2024
Dear Hillary, Thank you for your perfect 10 rating! We're thrilled to hear that you had such a fantastic experience during your stay with us, especially appreciating our cleanliness, staff service, and property conditions. Your satisfaction is our top priority, and we look forward to welcoming you back for another excellent stay in the future!

10/10 Excellent

Alexis

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Darshan on Mar 29, 2024
Dear Alexis,Thank you for your perfect 10 rating and for your positive feedback about our staff, service, and property conditions. We're delighted to hear that you had such a fantastic experience during your stay with us. Your satisfaction is our top priority, and we look forward to welcoming you back for another excellent stay in the future!

8/10 Good

Lisa

Liked: Cleanliness, amenities, property conditions & facilities
Decent
Stayed 1 night in Mar 2024
Response from Darshan on Mar 29, 2024
Dear Lisa,Thank you for your feedback and for choosing to stay with us. We're glad to hear that you found our cleanliness, amenities, and property conditions satisfactory during your stay. If there's anything specific we can do to enhance your experience and earn a higher rating next time, please let us know. We look forward to welcoming you back for another pleasant stay in the future!

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
I chose the hotel based on the proximity of the Civic Center. Loved the skywalk that connects the center and the hotel to make it easy to get to and from.
Stayed 1 night in Mar 2024
Response from Darshan on Mar 29, 2024
Dear Stephanie,Thank you for your perfect 10 rating and for choosing to stay with us! We're delighted to hear that you had such a fantastic experience, especially appreciating our cleanliness, staff service, and property conditions. It's great to know that our proximity to the Civic Center and the convenient skywalk made your stay even more enjoyable. We look forward to welcoming you back for another excellent stay in the future!

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Darshan on Feb 29, 2024
Dear Amber, Thank you for leaving us a perfect 10 rating! We're delighted to hear that you had such a fantastic experience during your stay with us. Your compliments about our cleanliness, staff service, and property conditions mean a lot to us. We appreciate your feedback and hope to welcome you back soon for another enjoyable stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Darshan on Feb 29, 2024
Thank you for your perfect 10 rating! We're thrilled to hear that you had such a wonderful experience during your stay with us. Your satisfaction is our top priority, and we appreciate your feedback. If there's anything specific you enjoyed or any suggestions you have for improvement, please feel free to share. We look forward to welcoming you back for another fantastic stay in the future!

4/10 Poor

Robert

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Broken towel bar in bathroom, half of the outlets didn’t work, no microwave
Stayed 1 night in Feb 2024

10/10 Excellent

Tasha

Stayed 1 night in Feb 2024
Response from Darshan on Feb 20, 2024
Dear Tasha, Thank you for choosing Courtyard Peoria Downtown and for the fantastic 5-star rating! We're thrilled to hear you had a great stay. We look forward to welcoming you back soon!

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable bed and I slept great. Room was comfortable and very clean. Front desk staff friendly and helpful
Stayed 1 night in Feb 2024
Response from Darshan on Feb 20, 2024
Dear Margaret, Thank you for choosing Courtyard Peoria Downtown and for sharing your excellent experience with us! We're thrilled to hear that you found our accommodations comfortable, clean, and conducive to a great night's sleep. It's wonderful to know that our staff contributed positively to your stay with their friendliness and helpfulness.We hope to have the pleasure of welcoming you back for another fantastic stay in the future!

10/10 Excellent

Brandy

Travelled with family, Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
It’s downtown so some of the area is a little sketch. But the hotel was clean and nice.
Stayed 1 night in Feb 2024
Response from Darshan on Feb 20, 2024
Dear Brandy, Thank you for your outstanding review and for choosing Courtyard Peoria Downtown! We're delighted to hear that you had a wonderful experience with us, appreciating our staff, amenities, and property conditions.We understand your feedback about the surrounding area and are pleased that despite this, you found our hotel clean and enjoyable. We look forward to hosting you again soon!

10/10 Excellent

Jerrod

Stayed 2 nights in Feb 2024
Response from Darshan on Feb 20, 2024
Dear Jerrod, Thank you for choosing Courtyard Peoria Downtown for your recent stay! We're delighted to hear that you had an excellent experience with us.We appreciate your high rating and hope to welcome you back for another enjoyable stay in the future!

10/10 Excellent

Carrie

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent. They were so helpful with my family. I would recommend anyone staying at Courtyard.
Stayed 1 night in Jan 2024
Response from Darshan on Feb 20, 2024
Dear Carrie, Thank you for your outstanding review and for choosing Courtyard Marriott Peoria Downtown for your recent stay! We're delighted to hear that our staff provided excellent service, especially in assisting your family. Your recommendation means a lot to us. We look forward to welcoming you back soon!

8/10 Good

Marjorie

Liked: Cleanliness, staff & service
Staff is amazing
Hotel staff is amazing. Always very personable and smiling. We had great interactions with every employee. I ended up paying morw than the price i was given by the hotels.com site however so some wires need ro be uncrossed somewhere but we would stay again based purely on the amazing profeasional service we recieved.
Stayed 1 night in Jan 2024
Response from Darshan on Feb 20, 2024
Dear Marjorie, Thank you for sharing your experience with us. We're thrilled to hear that you found our staff amazing and enjoyed the cleanliness of our hotel. We apologize for any confusion regarding the pricing and appreciate your understanding. We look forward to welcoming you back for another great stay with us.

4/10 Poor

Aurora

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Darshan on Feb 20, 2024
Dear Aurora,Thank you for sharing your feedback. We apologize for any inconvenience you experienced during your stay and appreciate your input to help us improve. We hope to have the opportunity to welcome you back for a better experience in the future.

6/10 Okay

Paul

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Darshan on Feb 20, 2024
Dear Paul, Thank you for your feedback. We appreciate your input and will strive to improve. We hope to have the opportunity to welcome you back for an improved experience in the future.

10/10 Excellent

Sierra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Darshan on Feb 20, 2024
Dear Sierra, Thank you for choosing to stay with us and for sharing your wonderful feedback on Expedia! We are delighted to hear that you had a fantastic experience during your visit. Your satisfaction is our priority, and we look forward to welcoming you back for another excellent stay in the future.

10/10 Excellent

Xsaviar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Darshan on Feb 20, 2024
Dear Xsaviar, Thank you for leaving a 5-star rating! We're thrilled that you had a wonderful experience with us. If you have any further feedback or if there's anything we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

10/10 Excellent

lonnie

Business traveller
Desk person was very accommodating.
Stayed 1 night in Jan 2024
Response from Darshan on Feb 20, 2024
Dear Lonnie, Thank you for your 5-star rating! We're delighted to hear that you had a great experience during your stay with us. If you have any additional feedback or if there's anything we can do to enhance your next visit, please feel free to reach out. We look forward to welcoming you back soon!

10/10 Excellent

Shayauhncia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Darshan on Feb 20, 2024
Dear Shayauhncia, Thank you for your 5-star review! We're delighted to hear that you had a fantastic experience during your stay with us. We appreciate your feedback and hope to welcome you back soon!

10/10 Excellent

Lula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front deskman was amazing and extremely helpful
Stayed 1 night in Dec 2023
Response from Darshan on Feb 20, 2024
Dear Lula, Thank you for leaving us a 5-star rating! We're thrilled to hear that you had a fantastic experience during your stay. Your satisfaction is our top priority, and we look forward to providing you with another exceptional stay in the future. If there's anything specific you enjoyed or any suggestions you have for improvement, please feel free to share. We can't wait to welcome you back!

10/10 Excellent

brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place!
Stayed 1 night in Dec 2023
Response from Darshan on Feb 29, 2024
Dear Brian,Thank you for your kind words! We're delighted to hear that you enjoyed your stay with us. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon!

10/10 Excellent

Christine

Liked: Cleanliness, amenities
Everything
Stayed 1 night in Dec 2023

10/10 Excellent

Megan

Stayed 4 nights in Dec 2023

10/10 Excellent

Laverne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Luke

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful to be able to go next door, use the Pere's facilities and then charge to your room at the Courtyard.
Stayed 1 night in Dec 2023

10/10 Excellent

Lathen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas stay
Grea hotel everything was good. Besides the people in the room next to me making noise all night !
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice new clean hotel. Kind staff. Good pool.
Very comfortable well-laid-out rooms. Parking costs $15 a day. Nice staff. Connected to the beautiful historic Pere Marquette hotel. Highly recommended. Not many food options downtown however.
Stayed 2 nights in Dec 2023

10/10 Excellent

Lindsey

Stayed 1 night in Dec 2023

10/10 Excellent

Robert, WESTERN SPRINGS

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great front desk staff. Hotel connects to civic center. Ideal for the concert
Stayed 1 night in Dec 2023

10/10 Excellent

Imelda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice to accommodate us very nice
Stayed 2 nights in Dec 2023

4/10 Poor

Haleigh

Travelled with family
Disliked: Staff & service, property conditions & facilities
Response from Darshan on Feb 20, 2024
Dear Haleigh, Thank you for your feedback. We value your input and will use it to enhance our services. We hope to welcome you again for an improved experience.

8/10 Good

Ahna

Travelled with family
Liked: Staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Nancy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Taylour

Disliked: Staff & service
Stayed 1 night in Dec 2023

2/10 Terrible

Tasha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
We stayed here because it was close to a concert. When we arrived at 5:30 pm the lobby was full of people who were waiting on their room. We were added to the list and had to be called when room was ready, which ended up being 45mins before the concert started. Thankfully the venue was close. Also, our room only had one towel and one washcloth. We were in a king suite. NO COFFEE available the next morning, we will not choose to stay here again.
Stayed 1 night in Dec 2023

2/10 Terrible

Breonna

Disliked: Amenities, property conditions & facilities
Couldn’t check in
Stayed 1 night in Dec 2023

10/10 Excellent

Destiny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Four Thumbs Up!
Absolutely amazing hands down!! We arrived in Peoria only for a concert and didn’t know the Civic Center was so close, we didn’t even need to go outside to get there. Nice hotel and staff were the best! Huge thank you for lovey Meisha and Jude for hands down exceptional service from check in, to recommending things to us and taking our photos before the show. Definitely recommend!!!
Stayed 1 night in Nov 2023

10/10 Excellent

Marc

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are attending an event at the civic center, this is the place to stay.
Stayed 1 night in Nov 2023

8/10 Good

Robert D, Machesney Park

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023