Front of property

Reviews of Astoria Palace Hotel

4 out of 5
Astoria Palace Hotel
Via Montepellegrino 62, Palermo, PA

Reviews

7.2

Good

Rating 10 - Excellent. 226 out of 1002 reviews" "
Rating 8 - Good. 375 out of 1002 reviews" "
Rating 6 - Okay. 234 out of 1002 reviews" "
Rating 4 - Poor. 101 out of 1002 reviews" "
Rating 2 - Terrible. 66 out of 1002 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Yuri

Stayed 2 nights in Jan 2024

8/10 Good

Layne

Liked: Cleanliness, staff & service, property conditions & facilities
The outer design of the building is beautiful, and the front desk staff were very helpful, polite, and able to make communication easy (as I do not speak Italian very well). I highly recommend.
Stayed 1 night in Jan 2024

6/10 Okay

jennifer, BURLINGTON

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The lobby is beautiful and the rooms are not. Hard beds, old moldy tiled bathrooms. No shower just a tub. We had mosquito bites all over us in one day.
Stayed 1 night in Dec 2023

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A long walk from city center.
Stayed 5 nights in Nov 2023

2/10 Terrible

Patrick

Travelled with partner
Disliked: Amenities, property conditions & facilities
Room smelled like cigarettes and mold. The bathroom had black hairs everywhere and the tub was very dirty. The bed was rock solid. TV was broken. Bugs in room.
Stayed 1 night in Oct 2023

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Palermo a city in decay.
A good hotel and service. A bit if a walk from the centre but manageable- just, as it was unseasonably hot. Local area is run down - but so is most of Palermo.
Stayed 4 nights in Oct 2023

6/10 Okay

T

Disliked: Cleanliness, amenities, property conditions & facilities
Rooftop bar
Stayed 6 nights in Oct 2023

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel with a great bar.
Great room, stayed for 3 nights and air conditioning did not work properly.
Stayed 2 nights in Oct 2023

6/10 Okay

Gerrie

Disliked: Cleanliness, staff & service, property conditions & facilities
The cleaning changed the label on the door for please clean into do not disturb. So they do not gave to clean it. They went through our room .breakfast is very simple. Staff does her best In this city there are no really better hotels than this one.
Stayed 2 nights in Oct 2023

6/10 Okay

Travis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
More like a 2.5 or 3 star hotel, nice terrace on roof, close to bud station stops, not so close to train stations, kind of dirty area is around it. Not close to to walk downtown
Stayed 3 nights in Sep 2023

6/10 Okay

John

Travelled with family
Stayed 3 nights in Aug 2023

8/10 Good

Bettina

Stayed 1 night in Aug 2023

2/10 Terrible

Stephanie

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Terrible terrible terrible! The rooms are filthy, even after we asked to have them cleaned again. The carpet was suppossed to be red but it’s so dirty is gray. Underneath the bed hasn’t been vacumed for what seemed like months. Closets and tables were filthy and we had to cleaned them before using them. The security safe, tv, mini fridge and even the room fron door lock didn’t work!! One staff member was rude upon checkin, the woman screemed at my senior mother. On top of all this the area around the hotel is the most dirty, ugly and unsafe place I’ve ever seen. This is not worth staying in to safe a few dollars. The only acceptable thing about this place was the restaurant, breakfast was good enough.
Stayed 4 nights in Aug 2023

4/10 Poor

Leanna

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don't get lured in by the "pretty" pictures posted on Expedia. It is COMPLETELY a bait and switch. The room we got looked NOTHING like the photos shown on the site. The room looked worse than Motel 6 or any of those cheap hotel chains in the USA. Where do I even start? When I first stepped into the room, I was greeted by the smell of raw sewage and I discovered it was coming from the bathroom. It made me want to gag and puke. The sink, toilet, and tub had old stains on them, the carpet was old and musty, and the walls had black smudges everywhere. When I went to the front desk to complain about the smell, they were unapologetic and acted like they couldn't care less and said they would send someone to look at it "tomorrow." I'm sorry, but you want me to sleep in room that smells like rancid sewage? Also the room key card they gave me didn't work. I had to go up and downstairs about 10 times to ask for a new card. How lame, especially given they only had two tiny slow elevators. Such a shame that I booked 5 whole nights here. I had to open the window to help with the sewage smell, and then mosquitoes came in and bit me a million times. Someone eventually did come in and spray some air freshener which sort of helped cover the smell. The worst was that the front desk concierge was completely unapologetic and acted annoyed whenever I asked them something. They really need to learn some customer service because I'd give them a big fat F.

10/10 Excellent

Bartlomiej

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Parking on site, 8€ per night
Stayed 2 nights in Jul 2023

6/10 Okay

Phill

Liked: Staff & service
Disliked: Property conditions & facilities
Palermo trip
It was to far out to walk to the city , room was basic , corridors carpet was worn and decor dated, it was not for us we didn’t stay checked out and found nice hotel in the city
Stayed 1 night in Jul 2023

4/10 Poor

Patrik

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Definitely not a 4 ⭐️ hotel and it’s the long long way from being a palace. Staff is unfriendly and not helpful. Gives you the feeling that your travelled back to the1980. Rooms are dirty bathrooms are horrendous. Cleaning ladies were nice.
Stayed 2 nights in Jul 2023

10/10 Excellent

Janina

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

ARMANDO

Stayed 1 night in May 2023

2/10 Terrible

Firoozeh

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this hotel is negative except size of the rooms. Rooms are very rundown. And dirty!!! Hadn't been vacuumed for a long time. Walls are paper thin. Staff are just to give bare minimum. Locations is not in a good neighborhood. Northing around it. One of the worst places I've stayed at in my life. And I do travel 2-3 times a year!!!
Stayed 2 nights in May 2023

2/10 Terrible

Charles

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023

8/10 Good

Tulio

Stayed 2 nights in Apr 2023

8/10 Good

Lina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value - nice hotel
Amazing value for money ( only paid 50 euro for night) , we stayed our last night in Palermo, room was big and comfortable. Very friendly reception and welcome on arrival. Location is great, we have walked to city 30 minutes and we also got free parking just outside hotel.
Stayed 1 night in Mar 2023

2/10 Terrible

Emille

Disliked: Staff & service, property conditions & facilities
The room service was prompt, food great and there was on-site parking. However, it did not make up for the rude, discriminatory treatment extended to me by the front desk staff.
Stayed 3 nights in Feb 2023

10/10 Excellent

Auqba

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place friendly staff clean amazing locations it’s perfect
Stayed 4 nights in Nov 2022

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2022

6/10 Okay

Haja

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

10/10 Excellent

john

Stayed 1 night in Sep 2022

6/10 Okay

Phil, fishponds

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Good quality of room given to me, but was backed onto an apartment block, so wasn't much of a view. A room higher up with a view of the sea was requested but that fell on deaf ears. The area nearby is falling apart and run down, lots of places closed down since COVID and haven't re-opened, so you need to go back into the city for a good selection of quality eating and drinking places. The rooftop restaurant was a nice surprise, but the price for dining there and on the ground floor was far too much. No swimming pool or eagerness for the staff to help you with booking tours, only taxis to go places it seemed.
Stayed 7 nights in Aug 2022

4/10 Poor

Memoona

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Not welcoming especially on the first day, not friendly not helpful about how to get about or what there was to see, they were not willing to help us much about what the local transportation was and were not willing to tell us about what was available or direct us to excursions. When ordering the breakfast boxes staff were uncooperative and difficult. Service was poor.... Hotel was clean BUT area was around hotel was a dump. It's about about 25 minutes walk to center; local buses have unreliable times I would not use there hotel again !
Stayed 5 nights in Jul 2022

4/10 Poor

Diana

Travelled with family, Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Save your time and go somewhere else
AC never worked so they brought us a fan that took 3 days to cool to a tolerable temperature to sleep. Staff seem annoyed anytime you approach them. Bed was as hard as a rock. Other guests that traveled with us didn’t even get a room because they gave their reservation to another person. Then when they came back a couple of days later they had to pay 800 for two nights.
Stayed 5 nights in Jul 2022

6/10 Okay

Leslie

Stayed 8 nights in Jun 2022

10/10 Excellent

D

Stayed 4 nights in Jun 2022

6/10 Okay

martin, Green Cove Springs

Disliked: Amenities
Stayed 2 nights in May 2022

2/10 Terrible

Tyrone

Stayed 1 night in May 2022

2/10 Terrible

Vanderlei

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT STAY IN THIS HOTEL
This was the worst hotel in my life. My husband and I did NOT stay there because in the first room we find pee inside the toilet (they didn’t clean the room). So they gave us a second room and we find A LOT OF hairs inside the sink (they didn’t clean this room too). The only conclusion that we can reach is that they don’t clean any room. We left the hotel immediately because they were the worst hotel ever. DO NOT STAY IN THIS HOTEL. Worst employees too. And Hotels.com and this hotel did NOT refund my money. It is unacceptable.
Stayed 1 night in Apr 2022

10/10 Excellent

DAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place
Stayed 2 nights in Apr 2022

6/10 Okay

MARISA

Travelled with group
Liked: Cleanliness, staff & service
The staff was always helpful.
Stayed 1 night in Apr 2022

10/10 Excellent

Giovanni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4 night solo stay
The room was spacious and modern and was cleaned on a daily basis and had a lovely port sea view with a balcony and there was a lot of amenities near by
Stayed 4 nights in Mar 2022

8/10 Good

Esme

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Smelled like eggs in the lobby. Rooms themselves were nice
Stayed 4 nights in Mar 2022

10/10 Excellent

juliana mabel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
City break in Palermo
Great location, excellent quality, friendly staff.
Stayed 6 nights in Jul 2021

6/10 Okay

Safayet

Liked: Staff & service
Stayed 2 nights in Jul 2021

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They are not nice towords non-italian speaker
Stayed 2 nights in Jul 2021

6/10 Okay

Verified traveller

Stayed 1 night in Sep 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Older hotel with clean but outdated rooms. Nice restaurant with attentive servie. Good breakfast buffet.
Stayed 5 nights in Jan 2020

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
I disliked the arrogance, rudeness and disrespect of the staff. Fredericka was the only kind lady. There was nothing VIP about this property. No facilities, no kettle no coffee no iron. It was also untidy and situated in a very dirty area. I left the hotel halfway through my stay and paid for the rest of my holiday at a beautiful hotel called Politeama . I was overcharged, my bar fridge emptied, treated horrendously by the staff. The breakfast was the biggest disappointment.
Stayed 8 nights in Jan 2020

6/10 Okay

Mr Luigi

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
We had stayed at this hotel a few times before, and car park was free, but this time they are now charging to park in their upstairs car park, unless if you are lucky and find a parking space at the front, which only holds approx 5 cars, , we were leaving the hotel to go walking around, but noticed that the weather was looking cloudy so we asked reception if we could borrow an umbrella, they said, we can sell it to you but you can't have one free, most of the hotels we have stayed in the uk, if they have them they will let you use them, will rethink next time if i want to stay at that hotel again
Stayed 2 nights in Dec 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The free breakfast was amazing, hotel was clean, and staff very friendly and helpful!
Stayed 6 nights in Oct 2019