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Reviews of Hilton Garden Inn Ottawa Airport

3 out of 5
Hilton Garden Inn Ottawa Airport
2400 Alert Road, Ottawa, ON

Reviews

8.8

Excellent

Rating 10 - Excellent. 1082 out of 1815 reviews" "
Rating 8 - Good. 469 out of 1815 reviews" "
Rating 6 - Okay. 129 out of 1815 reviews" "
Rating 4 - Poor. 71 out of 1815 reviews" "
Rating 2 - Terrible. 64 out of 1815 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Martina - Reservations Coordinator on Mar 18, 2024
Hi Mark,We are glad you enjoyed your stay with us! We hope to see you again soon.

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Martina - Reservations Coordinator on Mar 18, 2024
Hi Emily,We are so glad you enjoyed your stay with us! We hope to see you again soon.

10/10 Excellent

MICHAEL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay here when I go or come back from trips. Staff is amazing and so very friendly. Rooms are very good. Coffee is very good. Airport shuttle very fast and helpfull with luggage.
Stayed 1 night in Mar 2024
Response from Martina - Reservations Coordinator on Mar 13, 2024
Hello! We are so happy to hear that you enjoy your stays with us, and we hope to see you for many more visits in the years to come!

8/10 Good

Sam W.

Liked: Property conditions & facilities
Very spacious rooms
Stayed 1 night in Mar 2024
Response from Martina - Reservations Coordinator on Mar 11, 2024
Hi Sam, We are so happy to hear that you enjoyed your stay and our extra spacious rooms! We hope to see you for your next trip to Ottawa!

10/10 Excellent

Tammy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the Rideau Carleton casino so convenient
Stayed 1 night in Mar 2024
Response from Martina - Reservations Coordinator on Mar 11, 2024
Hi Tammy,We are so happy to hear that you enjoyed your stay and were able to make a trip to the casino while you were here! We hope to see you for your next trip to Ottawa!

6/10 Okay

Ranim

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Poor customer service
Stayed 1 night in Mar 2024
Response from Martina - Reservations Coordinator on Mar 11, 2024
Thank you for your feedback, Ranim. I am so sorry to hear of your recent experience at our hotel. I can assure you that this is not our standard behaviour. We do hope to see you again for a fully enjoyable stay and welcome any additional feedback you may have on this situation.

8/10 Good

Laurence

Travelled with partner
Close to airport
Stayed 1 night in Mar 2024
Response from Martina - Reservations Coordinator on Mar 11, 2024
Hello! We are so happy to hear that you enjoyed your stay and hope to see you for your next trip to Ottawa!

10/10 Excellent

Christy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice clean room and the staff were duper friendly
Stayed 1 night in Mar 2024
Response from Martina - Reservations Coordinator on Mar 11, 2024
Hello Christy! We are so happy to hear that our staff was as friendly as we know them to be during your stay! We hope to see you for your next trip to Ottawa!

10/10 Excellent

justine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport. Large rooms. Very quiet
Stayed 1 night in Mar 2024
Response from Martina - Reservations Coordinator on Mar 11, 2024
Hi Justine,We are so happy to hear that you enjoyed your stay, especially our large hotel rooms! We hope to see you for your next trip to Ottawa!

8/10 Good

Himadri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very good
Stayed 1 night in Mar 2024
Response from Martina - Reservations Coordinator on Mar 11, 2024
Hello! We are so happy to hear that you enjoyed your stay and hope to see you for your next trip to Ottawa!

10/10 Excellent

Jayne

Over all excellent
Stayed 1 night in Mar 2024
Response from Martina - Reservations Coordinator on Mar 5, 2024
Hi Jayne,We are so glad you enjoyed your stay with us! Thank you for your kind words, we hope to see you again soon or another excellent stay!

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 2 nights in Mar 2024
Response from Martina - Reservations Coordinator on Mar 4, 2024
Hi Douglas,Thank you for your kind words! We are so glad you enjoyed your stay with us and hope to see you again soon!

4/10 Poor

Adam

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
It was good, but i was late arriving and the flight time was early, i inly had a limited time, i asked to use the pool during off hours and they wouldnt let me, i guess i get it, but...come on, ive been to many places were they listen tk reason, inwas disappointed, but i getnit too i guess, but as a 40 year old man...come on guys...good rest and everything else, so im conflicted on this review 😢
Response from Martina - Reservations Coordinator on Mar 4, 2024
Hi Adam,Thank you for your review. Unfortunately, our pool is currently under renovation and unavailable for guest use. We understand that this may be disappointing but would love for you to comeback once the renovations are complete to enjoy a fully relaxing stay with the pool available during the open hours of 7:30am-10pm.

10/10 Excellent

Faiyaz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Martina - Reservations Coordinator on Mar 4, 2024
Hi Faiyaz,We are glad you enjoyed your stay with us and hope to see you again soon!

8/10 Good

Mohammad

good
Stayed 1 night in Feb 2024
Response from Martina - Reservations Coordinator on Feb 27, 2024
Hi Mohammad,We are glad to see you enjoyed your stay with us! we hope to see you again soon!

10/10 Excellent

Jennifer

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Martina - Reservations Coordinator on Feb 27, 2024
Hi Jennifer,We are glad to see you enjoyed your stay with us! we hope to see you again soon!

8/10 Good

Temitope

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Martina - Reservations Coordinator on Feb 26, 2024
We are glad you enjoyed your stay! We hope to see you again soon!

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient hotel close to rhe Ottawa Airport especiallywith early departuresamd late arrivals. Have used this hotel a number of times. Restaurant os good.
Stayed 1 night in Feb 2024
Response from Martina - Reservations Coordinator on Feb 23, 2024
Hi Judy,We are so glad you have enjoyed your stays with us, and we look forward to hosting you again soon!

6/10 Okay

Brent

Travelled with family
This property is dated, rooms are big but carpet is old. Time for some upgrades
Stayed 1 night in Feb 2024
Response from Martina - Reservations Coordinator on Feb 12, 2024
Hi Brent,We have planned for a renovation to update some of our décor, we are hopeful to go through a major renovation in the coming years. As you could imagine, it is a large project for a 325-room hotel.

8/10 Good

Erin

Liked: Cleanliness, staff & service
Really great staff. One of the reasons I booked this hotel was to use the hot tub, but upon arrival I was told it wasn’t working. I was a bit bummed, but the staff arranged for me to use the hot tub at the neighbouring hotel, so it all worked out. I was super impressed by the friendly and helpful staff.
Stayed 1 night in Jan 2024
Response from Martina - Reservations Coordinator on Feb 12, 2024
Hi Erin,We are so glad our team was able to have you enjoy our neighbouring hotels pool during your stay! We hope you visit again soon..

4/10 Poor

Theresa

Liked: Amenities
Disliked: Staff & service
front desk staff was not very friendly
Stayed 1 night in Jan 2024
Response from Martina - Reservations Coordinator on Feb 6, 2024
Hi Theresa,We are sorry to hear that our staff was not friendly at check-in, and this has been referred to our Front Office management team to discuss with our Front Desk team. Please be advised this is not the standard of customer service we strive for and if there is anything you would like to discuss with the Front Office manager please do not hesitate to reach out to us!

2/10 Terrible

Janice

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Martina - Reservations Coordinator on Feb 6, 2024
Hi Janice,We are so sorry we did not meet your expectations, please let us know if there was anything we could do to make your stay better and brighter for your next visit to Ottawa.

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient to the airport
Stayed 1 night in Jan 2024
Response from Martina - Reservations Coordinator on Feb 1, 2024
Hi Marc,Thank you for your review, we are glad our proximity to the airport was convenient for you and your travels! We hope to see you again soon!

8/10 Good

Gary

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Consistent. We always stay here when we visit Ottawa
Stayed 1 night in Jan 2024
Response from Martina - Reservations Coordinator on Jan 30, 2024
Hello,We are so glad you enjoyed your stay with us, thank you for your continued loyalty and visits to our property!

6/10 Okay

Mohammed

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Martina - Reservations Coordinator on Jan 23, 2024
Hi Mohammed,Thank you for your review! f there is anything we could have improved upon during your stay, please let us know.

10/10 Excellent

Claude

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff here is exceptional. They are friendly and very helpful.
Stayed 1 night in Jan 2024
Response from Martina - Reservations Coordinator on Jan 22, 2024
Hi Claude,We are so glad our team was as friendly and helpful as we know them to be! We are so glad you enjoyed your stay with us and hope to see you again soon!

8/10 Good

Rosa Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport
Stayed 1 night in Jan 2024
Response from Martina - Reservations Coordinator on Jan 19, 2024
Hello! We are so happy to hear that you enjoyed your stay and hope to see you for your next trip to Ottawa!

10/10 Excellent

Scott, Merrickville

Stayed 1 night in Jan 2024
Response from Martina - Reservations Coordinator on Jan 17, 2024
Hello! We are so happy to hear that you enjoyed your stay and hope to see you for your next trip to Ottawa!

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and conveniently located restaurant food was awesome.
Stayed 1 night in Jan 2024
Response from Martina - Reservations Coordinator on Jan 19, 2024
Hello! We are so happy to hear that you enjoyed your stay and that our restaurant's menu exceeded your expectations, we hope to see you for your next trip to Ottawa!

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Room was very spacious.
Stayed 1 night in Jan 2024
Response from Martina - Reservations Coordinator on Jan 19, 2024
Hello! We are so happy to hear that you enjoyed your stay and our spacious rooms. We hope to see you for your next trip to Ottawa!

10/10 Excellent

Devin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Martina - Reservations Coordinator on Jan 25, 2024
Thank you so much for your review! We are so glad you enjoyed your stay with us. We hope to see you again soon.

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Martina - Reservations Coordinator on Jan 17, 2024
Hello! We are so happy to hear that you enjoyed your stay and hope to see you for your next trip to Ottawa!

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courtney at the front desk was exceptional. We were diverted to Ottawa due to weather, she made a bad situation better. Thank you Courtney
Stayed 1 night in Jan 2024
Response from Martina - Reservations Coordinator on Jan 17, 2024
We are so glad Courtney gave you the quality of service we strive to provide our guests and we will pass along the lovely review message to her.

10/10 Excellent

nancy

Stayed 1 night in Jan 2024
Response from Martina - Reservations Coordinator on Jan 17, 2024
Hello! We are so happy to hear that you enjoyed your stay and hope to see you for your next trip to Ottawa!

8/10 Good

Andre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Martina - Reservations Coordinator on Jan 17, 2024
Hello! We are so happy to hear that you enjoyed your stay and hope to see you for your next trip to Ottawa!

10/10 Excellent

Ian

Stayed 1 night in Jan 2024
Response from Martina - Reservations Coordinator on Jan 17, 2024
Hello! We are so happy to hear that you enjoyed your stay and hope to see you for your next trip to Ottawa!

10/10 Excellent

sylvie

Liked: Cleanliness, staff & service, property conditions & facilities
Room has a strong sent smell
Stayed 1 night in Jan 2024
Response from Martina - Reservations Coordinator on Jan 11, 2024
Hello Sylvie thank you for your feedback! I am so sorry to hear that you did not have an exceptional stay and found our room had a strong smell during your stay. We would love to hear more about how we could improve, for a fully enjoyable stay in the future.

10/10 Excellent

Warren

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Just a reliable place to stay
Stayed 1 night in Jan 2024
Response from Martina - Reservations Coordinator on Jan 10, 2024
We are so glad you enjoyed your stay with us! We hope to see you again soon!

10/10 Excellent

Mary

Stayed 1 night in Dec 2023
Response from Martina - Reservations Coordinator on Jan 30, 2024
Thank you for your review, we are glad you enjoyed your stay with us! Hope to see you again soon.

10/10 Excellent

Ross

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice poeple at front desk
Stayed 1 night in Jan 2024
Response from Martina - Reservations Coordinator on Jan 10, 2024
We are so happy our front desk demonstrated the brightness we strive to bring to each and every guest when they stay with us! We hope to see you again soon!

10/10 Excellent

Malcolm, Perth

Stayed 1 night in Jan 2024
Response from Martina - Reservations Coordinator on Jan 30, 2024
Thank you for your review, Malcolm, we are glad you enjoyed your stay with us!

10/10 Excellent

Hellen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the nicest properties I’ve ever stayed at. I paid $100 for a room, which is unheard of in Florida where I’m from. The staff was amazing. The food reasonable priced, and the room far exceeded my expectations. The bathroom was large, well equipped and included a tub and shower combo. They provided ample coffee and tea. And the beds are extremely comfortable. I don’t always sleep well in hotels, but these beds are amazing. I have stayed at $900 a night resorts that haven’t impressed me as much as this property. Now, it’s next to the airport(which the hotel provides a shuttle to and from the airport), so there is nothing much around in terms of what a downtown hotel could offer. But, if you are in town on business, this would be my choice!
Stayed 1 night in Jan 2024
Response from Martina - Reservations Coordinator on Jan 8, 2024
Hi Hellen,Thank you for your kind words, we are so happy you enjoyed your stay with us! We hope you decide to stay with us again soon.

10/10 Excellent

zineb, Kitchener

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed staying in this hotel. Pool was good , not that cold. Was expecting more from staff didn’t even receive greeting while checking in, not sure why maybe because of my appearance as immigrent ( the people before me received greeting). But happy from staying in this hotel, a lot of room in bedroom. Was great experience.
Stayed 3 nights in Dec 2023
Response from Martina - Reservations Coordinator on Jan 8, 2024
Hi Zineb,We are so sorry that you felt discriminated against at check, we can assure you this is not at all our standard and this matter has been brought to the attention of the Front Office management team. We are glad you enjoyed the rest of your stay, and we hope to see you again soon!

10/10 Excellent

Lorinda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Martina - Reservations Coordinator on Jan 8, 2024
Hello! We are so happy to hear that you enjoyed your stay and hope to see you for your next trip to Ottawa!

8/10 Good

KAREN

Stayed 1 night in Jan 2024
Response from Martina - Reservations Coordinator on Jan 30, 2024
Hi Karen, We are glad you enjoyed your stay with us! We hope to see you again soon!

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good place to chill on the journey
Stayed 1 night in Jan 2024
Response from Martina - Reservations Coordinator on Jan 8, 2024
Hello! We are glad to hear that you enjoyed your stay and chill time on your journey! We hope to see you for your next trip to Ottawa!

10/10 Excellent

Barry

Stayed 1 night in Jan 2024
Response from Martina - Reservations Coordinator on Jan 8, 2024
Hello! We are so happy to hear that you enjoyed your stay and hope to see you for your next trip to Ottawa!

8/10 Good

Lesley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Martina - Reservations Coordinator on Jan 8, 2024
Hello! We are so happy to hear that you enjoyed your stay and hope to see you for your next trip to Ottawa!

10/10 Excellent

Lesley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Martina - Reservations Coordinator on Jan 8, 2024
Hello! We are so happy to hear that you enjoyed your stay and hope to see you for your next trip to Ottawa!

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to. Nice and clean. Ground transportation to and from airport
Stayed 1 night in Jan 2024
Response from Martina - Reservations Coordinator on Jan 10, 2024
We are so glad you enjoyed your stay with us, we pride ourselves on our clean rooms and couldn't be as great without our incredible team. We hope to see you again soon!