2 outdoor pools, a heated pool, sun loungers

Reviews of Seralago Hotel & Suites Main Gate East

Seralago Hotel & Suites Main Gate East
5678 West Irlo Bronson Memorial Hwy, Kissimmee, FL

Reviews

5.2
Rating 10 - Excellent. 727 out of 5116 reviews" "
Rating 8 - Good. 762 out of 5116 reviews" "
Rating 6 - Okay. 879 out of 5116 reviews" "
Rating 4 - Poor. 891 out of 5116 reviews" "
Rating 2 - Terrible. 1857 out of 5116 reviews" "

4.8/10

Cleanliness

6.2/10

Staff & service

5.2/10

Amenities

4.6/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

2/10 Terrible

David

Disliked: Cleanliness, amenities, property conditions & facilities
This said it was 3 star property but it is not. Pictures are deceiving and appears nice but there is blood splattered in hallways, mattresses laying outside of rooms (guessing bed bugs), and we stayed a week with onlt 1 day of cleaning of the room. We requested and were told they only clean the rooms on tuesday and Thursdays. This place is pretty large though and 2 nice big pools. That does not account for the uncomfortable bed, no extra pillows, and begging for towels and bedding. If you can avoid this hotel i would as we will be from now on.
Stayed 7 nights in Mar 2024

4/10 Poor

Victor

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Deb

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Daniel

Travelled with family, Travelled with family and small children
Disliked: Property conditions & facilities
The suite I went to the for was cracked open the beds were tossed smelled like mold shoe prints on the sheets was terrible
Stayed 1 night in Mar 2024

4/10 Poor

Kaliph

Disliked: Cleanliness, property conditions & facilities
We loved that it was close to stores. They property needs to be updated
Stayed 4 nights in Mar 2024

6/10 Okay

Pavel, Distrito Nacional

Disliked: Cleanliness, property conditions & facilities
You get what you paid, so...
Stayed 2 nights in Mar 2024

2/10 Terrible

Wilfredo

Travelled with family
Disliked: Cleanliness, property conditions & facilities
I didnt like anything everything inside the room didnt work
Stayed 2 nights in Mar 2024

2/10 Terrible

Darren

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Awful hotel the rooms are filthy dirty and all the bedding had stains on them. We contacted Expedia due to the room we had was filthy and the sheets had boiled sweets stuck to them and the bath had a split in the middle and you couldn’t close the front door. We were offered another room not much better. We have stayed in third world countries where the hotels were much better than this. Stay away !!
Stayed 7 nights in Mar 2024

6/10 Okay

Luann

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We stayed in the kids suite, which the beds are not very comfortable and we had no coffee machine. Previously we had stayed in the two room suite and it was excellent. I would not do the kids suite again. Great for the price.
Stayed 2 nights in Mar 2024

2/10 Terrible

Tiffany

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty rooms Mold in restrooms Out dated Not as described Old needs updates I check out the same day this hotel is not as described in the photos

2/10 Terrible

Albert

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
It was like a crime scene in the seventies. We immediately left and checked into a Disney hotel. I didn’t understand how it could be so bad, I had stayed there before and had no problems. This seemed to be an abandoned building on the edge of their property. The roomed around it seemed to be being used for storage and there were no working lights outside the building, no other cars in that building’s parking lot, if you like real life escape rooms and getting sucked into some soul sucking vortex this place is for you. We were lucky to escape with our lives.
Stayed 2 nights in Mar 2024

4/10 Poor

Robert

Disliked: Cleanliness, amenities, property conditions & facilities
Place is pretty old and not kept up. You get what you pay for. Watch the front desk they will try and charge you even though you pre paid. Check in takes forever as they are slow. Good thing is its.close to everything. Its a roach motel so dont get fooled by the cut and paste pictures.
Stayed 3 nights in Mar 2024

2/10 Terrible

Miraki

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
It was horrible and unsafe, nothing was as it was advertised to be, there was no cafe opened, no tiki bar no clean rooms nothing! I will NEVER EVER stay there again!!!
Stayed 2 nights in Mar 2024

4/10 Poor

Craig

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing . Awful dirty place. No sheets on the bed. Filthy
Stayed 2 nights in Mar 2024

4/10 Poor

Rose I.

Disliked: Cleanliness, property conditions & facilities
Dirty. Old fashioned. Unsafe. Noisy.
Stayed 2 nights in Mar 2024

2/10 Terrible

Julie

Travelled with family
Disliked: Cleanliness, property conditions & facilities
This was the worst motel experience I ever had. It took almost two hours to check in because there was a huge line and only 2 people working. Not sure why it took so long to make a payment and hand over a room card but it was way too long especially with an impatient five year old. After we checked in our card didn’t work not once but twice and eventually we were given a different room. The room was disgusting and musty. It smelled the minute you opened it and always felt damp. The tile floor was always damp and the furniture was all old and scratched up. They didn’t clean the room or give us new towels or toilet paper our whole stay. It was just bad and there was no place to charge my phone near my bed. The pool and hot tub were nice but there was no tiki bar or restaurant and I didn’t see a playground either. Also, my suv was damaged while parked near my room and someone scratched my windshield. I could also hear people lugging their suitcases down the steps and talking when we were trying to sleep. I would never stay here again.
Stayed 3 nights in Mar 2024

4/10 Poor

Jayson

Travelled with partner
Disliked: Property conditions & facilities
Overall just dirty and mildewy
Stayed 1 night in Mar 2024

8/10 Good

Christopher, Lakewood

Business traveller
Disliked: Amenities
Exactly what was expected for the price, but it was exceptionally quiet at night. However, the restaurant and bar were closed and appeared to be closed for some time
Stayed 1 night in Mar 2024

2/10 Terrible

Coy

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

DeAndre

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
This was the worst hotel experience I’ve ever had, and I’ve traveled a lot. I drove 16 hours with two small children, who were clearly very upset and exhausted. There was only one receptionist and a huge line in front of me. I stood there for over an hour, and she only got through two people. When I finally said something to get her attention because I wanted to cancel my reservations and find another hotel, she told me to wait my turn! Would not even hear me out, So I walked out and tried to call the office to see if I could contact anyone else there to let them know to cancel my reservations, and they couldn’t even be bothered to answer the phone. When I escalated the situation to Expedia (POOR site, won’t use them again either) They told me due to me, not checking in. There was nothing that they could do. Overall, DO NOT go to this hotel!!! The customer service is so awful. If I could leave no stars I would!
Stayed 1 night in Mar 2024

2/10 Terrible

Miraki

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
This property was horrible our rooms were not clean and there was hair all over the toilet a black ring around the tub, black dirt on the bedside tables and none of the tvs worked! Very disappointed and disgusting, could not even get my money back angry 😡
Stayed 1 night in Mar 2024

2/10 Terrible

Kelly Ann

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel was a complete hell hole. Holes in the sink, sticky floors, someone had stuck their boogers on the curtains. Felt completely unsafe. Pictures are misleading. Do not stay here.
Stayed 7 nights in Mar 2024

4/10 Poor

James, Clinton

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Property is old and has not been maintained very well. There is rust all over inside around the doors. Forget trying to call the front desk from the room telephone. They will never answer. This place is just very run down and there seems to be many people living there full time. More of a long-term cheap motel. But it is close to lots of cool places.
Stayed 3 nights in Mar 2024

2/10 Terrible

Mary Ann

Disliked: Cleanliness, property conditions & facilities

4/10 Poor

Akira

Travelled with family and small children
I like the fact that it’s a big property and it’s close to fun spot
Stayed 1 night in Mar 2024

6/10 Okay

robert

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Ive stayed there many times as its about the cheapest around. Its getting worse as far as dirty rooms and condition of carpets are so dirty you cand take off your shoes and looks like the have people living in rooms.. The rooms behind the Lobby seem to be best but if they put you in back or left side they are nasty,,Time to pay more and stay elsewhere I think,,All the old soap were still in bathroom used,,
Stayed 2 nights in Mar 2024

2/10 Terrible

erik Gonzalez

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Please avoid this place . If you going with family or wife avoid. The place is unsafe hotel get on fire🔥 they dont apologize the don't give a money or any compensation for inconvenient.a lot of drug dealers and prostitution in the area rooms dont have lights smells , customer services act like they do really care about. Avoid this place. pictures on website looks nice but is not true fake advertising
Stayed 3 nights in Mar 2024

2/10 Terrible

Tyler

Disliked: Cleanliness, amenities, property conditions & facilities
Very dangerous place. lots of the type of people I wouldn’t associate myself with
Stayed 1 night in Mar 2024

2/10 Terrible

Tamara Van

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
You get what you pay for
Stayed 1 night in Mar 2024

2/10 Terrible

Erica

Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Feb 2024

4/10 Poor

Zahirah

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Front desk has nasty attitudes. long lines all throughout the day and night. key card stopped working in the middle of the night and had to make a long commute to the hotel lobby. room was so terrible. everything was rusty, there was a old rag in the bathroom from previous guest. they do not answer the phone at front desk. the pictures are not what they seem. i am telling you do not test your luck, do not stay here unless, you are used to being in the trenches and needs something cheap. you will get what you pay for.
Stayed 2 nights in Mar 2024

6/10 Okay

Yadira

Stayed 1 night in Mar 2024

2/10 Terrible

Daniel

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms were disgusting no more needs to be said..
Stayed 4 nights in Feb 2024

2/10 Terrible

Nicholas

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This property was filthy and did not match most of the pictures, even slightly. This was a terrible property in terms of Friendliness, Cleanliness and safety. They made me sign MULTIPLE documents waiving their responsibility if my car was stolen or damaged, there was trash strewn across the lawn and the toilet had a leak.
Stayed 3 nights in Mar 2024

4/10 Poor

Denisse

Disliked: Cleanliness, property conditions & facilities
It is not the best option in terms of infrastructure but it only serves to sleep 1 night.
Stayed 2 nights in Feb 2024

6/10 Okay

Allyssa

Travelled with partner
Disliked: Amenities, property conditions & facilities
You get what you pay for. Typical cheap hotel. Nothing great and nothing crazy bad that stuck out to write about. Some things were outdated, the area around the pool needs to be landscaped and some areas around the stairwells needed to be kept up on and cleaned up.
Stayed 1 night in Feb 2024

2/10 Terrible

Keshia

Disliked: Cleanliness, property conditions & facilities
The room had mold and rust in it & it don’t look like how it’s on the website
Stayed 3 nights in Mar 2024

10/10 Excellent

Luis

Good.
Stayed 2 nights in Mar 2024

2/10 Terrible

Russ

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty room, no towels, soaps or trash cans. Room had a very musty smell, water running in tub, handle would not turn it off. All but one outlet in the room was broken, AC ran, but fan did not run and never got cool, door security latch was broken, had to push the door very hard to open or close. Did not stay, asked for a full refund.
Stayed 4 nights in Feb 2024

2/10 Terrible

Maximino

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Do not got here!! Run away! This is the worst Hotel I ever I stayed at in my life. I never leave reviews but I have to let the people know. The rooms look nothing like the pictures. They have sinks with no water it smells like mold. The electrical outlets are exposed and I have kids. when I got there it was a two hour line just to check in. The bed fell apart and the headboard fell off the wall. The furniture’s falling apart looks like someone was chewing on the furniture. Horrible what a nightmare
Stayed 2 nights in Mar 2024

4/10 Poor

Ricardo Davares

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The property was in a good spot but as far as cleanness goes it was terrible I had to buy my own sheets just to sleep in the bed
Stayed 2 nights in Mar 2024

2/10 Terrible

albert

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Very dirty rooms. Toilets won't work, TV is fuzzy, bad area, many homeless living here. And bugs in room.
Stayed 1 night in Mar 2024

2/10 Terrible

Eric

Stayed 1 night in Mar 2024

2/10 Terrible

Catherine

Stayed 1 night in Mar 2024

2/10 Terrible

Tamara Kaye

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The bathroom caught on fire due to poor wiring. The room smelled terrible like mildew. The front door could barely close so we had to barricade the door with an ironing board and chair. Due to the fight outside me and my family left at 3:30 am and got a new hotel. Awful cannot even describe this.
Stayed 3 nights in Feb 2024

2/10 Terrible

Robert

Liked: Cleanliness
Disliked: Property conditions & facilities
I waited in line for an hour and a half to check-in. Apparently this is not unusual on weekends. Staff was friendly but the reception desk is clearly and woefully understaffed. Tub faucet leaked constantly, room smelled musty and various things in the room were broken, rusted or worn out.
Stayed 1 night in Mar 2024

2/10 Terrible

ANDRIS

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Be prepared to wait in the checkin line 1h. They are very slow. Also if you want wifii, ask for the room closer to router Bottom line is 1 star hotel would be the max to rate it all
Stayed 1 night in Mar 2024

2/10 Terrible

Robert

Disliked: Property conditions & facilities
Not sure what they are doing with the money they are making but it is definitely not improving the quality of their hotel.
Stayed 1 night in Mar 2024

2/10 Terrible

Lorene

Disliked: Cleanliness
Stayed 3 nights in Feb 2024

10/10 Excellent

Jesenia

Stayed 2 nights in Feb 2024