Overall, this was the worst hotel I have ever stayed at in Laguna beach area. The first day I arrive I felt that I was judge and stereotype. The young gay male at front desk started speaking to me in a “ghetto girl” voice. After giving him a confused look and continue to use proper English. His voice changed back to normal. The overnight older male, was extremely rude and dismissive. Valet started asking me personal questions that made me feel extremely uncomfortable. Both restaurants I received very rude, dismissive servers w/the worst attitudes. Very inconvenient because In Room-Dining do not answer the phone. My room with disgusting!! The first room smelled like sewage and mildew. I asked if they could change my room. They tired to make me purchase an upgrade for an additional $350. Finally, he move me to a room that was equal price, the room had a broken toile that ran water all night long and made the loud noises. I spoke with the new female front desk representative during the dayshift, I’m grateful she was nice, but nothing was accommodated or solved. Maintenance came to fix the toilet and by that evening, the toilet was broken again. I told front desk, & nothing was resolved.
The phone in my room was broken so I had to use my personal cell phone, and front desk stop answering my call. PS this room had a horrible smell as well. The rooms have extremely thin walls. I can literally hear my neighbor urinating in the toilet. I felt super unsafe in this room, no locks.