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Reviews of Motel 6 Westminster, CA - North

2 out of 5
Motel 6 Westminster, CA - North
13100 Goldenwest Street, Westminster, CA

Reviews

6.6
Rating 10 - Excellent. 259 out of 1001 reviews" "
Rating 8 - Good. 256 out of 1001 reviews" "
Rating 6 - Okay. 183 out of 1001 reviews" "
Rating 4 - Poor. 120 out of 1001 reviews" "
Rating 2 - Terrible. 183 out of 1001 reviews" "

6.8/10

Cleanliness

7.4/10

Staff & service

5.8/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Snow

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Soon as i went to check in, first issue eas they couldnt charge security deposit, never was told this when buying tickets even had booking insurance. Hotel staff was less than interested in assisting me and dismissive in helping resolve this checking issue, her coworker told her to at least give a contact number as i was struggling to figure it out via expedia. After a stressful hour after driving 9 hours, finally got my room. Beds were made, floor dirty and piles of grime and wrappers under the bed. Blood spots on sheets and kept getting bit by these small black bugs the entire time. Felt completely unwanted at the hotel and ruined the majority of the vacation feeling uneasy. Housekeeping never cleaned my room during the day time when i was gone, only ay 5pm they would come by and too late as i been busy with my day and figured room should have been cleaned. Service was so bad, i left a day early to finish my vacation back at home. First vacation in 5 years and treated like trash at the hotel, start to finish and never got my security deposit back!!
Stayed 4 nights in May 2024

10/10 Excellent

Adilene

Stayed 1 night in Oct 2023
Response from D on May 22, 2024
Thank you so much for the review! We hope to see you again soon!

8/10 Good

CUONG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and quiet . I would stay at this motel again
Stayed 3 nights in May 2024
Response from D on May 22, 2024
Thank you so much for the review! We hope to see you again soon!

8/10 Good

Nolvia

Travelled with family, Travelled with pets
Liked: Amenities
Very nice and clean, did not like A/C was to loud and my key did not at the bigining
Stayed 1 night in May 2024
Response from D on May 22, 2024
Thank you so much for the review! We hope to see you again soon!

8/10 Good

Ysabel

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The courtyard and pool area had a very nice decorative flair that was charming and elegant . Plus there is a diner in the same parking lot that is off the hook good with food
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on May 20, 2024
Hi Ysabel,Thank you so much for sharing your kind words. We work hard to make your visit the best experience possible. We look forward to seeing you again soon!Maz K. #Team6

8/10 Good

Ileana

Liked: Cleanliness, staff & service, property conditions & facilities
The entire staff is friendly
Stayed 1 night in May 2024
Response from Nancy Y. on May 14, 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

8/10 Good

John

Travelled with partner
Liked: Amenities
The staff as very nice.
Stayed 1 night in Apr 2024
Response from Nancy Y. on May 14, 2024
Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Nancy Y.#Team6

6/10 Okay

Jeff

Travelled with partner
Disliked: Amenities
Needed some updating
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on May 6, 2024
Hi Jeff,Thanks for your review, we really appreciate the support. Maz K.#Team6

10/10 Excellent

makayla

Stayed 2 nights in Apr 2024

10/10 Excellent

Juan

Stayed 1 night in Apr 2024

4/10 Poor

Jacques

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The construction went till after 8pm. The area outside was dirty and noisy. My room the flooring was dirty you could tell it had not been mopped in a while. The rolling carts went on all night past my window with talking. The staff was friendly though.
Stayed 1 night in Apr 2024
Response from wendy on Apr 10, 2024
Hello good morning, we apologize for the inconvenience that you had at our property, we appreciate your feed back we will be talking to our team.

8/10 Good

Rita J

Stayed 2 nights in Mar 2024

10/10 Excellent

Juan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property in construction
Stayed 1 night in Mar 2024
Response from wendy on Apr 10, 2024
Hello good morning, Thank you for your feedback.

6/10 Okay

Ray

Travelled with family
Liked: Staff & service
It was overall acceptable but they were having construction done the whole time. A little noisy and in the way.
Stayed 13 nights in Mar 2024
Response from Wendy on Apr 10, 2024
Hello good morning, we appreciate the feedback,

10/10 Excellent

Isabel

Stayed 1 night in Mar 2024

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cheap and clean
Response from Carolina chum on Apr 10, 2024
Hello good morning we appreciate the feedback.

2/10 Terrible

Kimberly

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is undergoing renovations. Which was not noted when making the reservation. Upon arrival debris and construction workers were present. Sunday morning around 8:30am I was asleep and was suddenly awaken by loud drilling noises. It’s Sunday. The day of resting. Also, the mattresses are hard as a rock and I woke up in severe back pain. I have a 5-6 hour drive ahead of me today. Only stayed here because of the price. Don’t let the pictures fool you, it’s not as nice as it looks. There are people who seem to be living here with their children as well.
Response from Brand Experience Team on Apr 2, 2024
Hi Kimberly, We really appreciate you taking the time to leave a review and couldn’t be sorrier for the inconvenience our renovations caused during your stay. We take a lot of pride in keeping our properties up to date so every guest experience is a good one, and hope that next time, your stay is more enjoyable and welcoming.Natalie #Team6

10/10 Excellent

Mario

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Brand Experience Team on Apr 4, 2024
Hi Mario,Thank you for the 5-star rating!Natalie #Team6

10/10 Excellent

Yasmin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean love the house keeping ladies and front desk so nice and professional
Stayed 3 nights in Feb 2024
Response from Brand Experience Team on Mar 11, 2024
Hi Yasmin,Five stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon.Maz K.#Team6

10/10 Excellent

Betty

Stayed 3 nights in Feb 2024
Response from Brand Experience Team on Mar 7, 2024
Hi Betty,Thank you for the amazing rating!! Maz K.#Team6

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was nice and clean.
Stayed 2 nights in Feb 2024
Response from Brand Experience Team on Feb 29, 2024
Hi Traveler,Thank you for positively rating your stay!Lilith#Team6

10/10 Excellent

briana

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Brand Experience Team on Mar 8, 2024
Hi Traveler,Thank you for the excellent rating!! Maz K.#Team6

8/10 Good

Adilene, Hayward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Brand Experience Team on Mar 8, 2024
Hi Adilene,Thank you for positively rating your stay!!Maz K.#Team6

6/10 Okay

Ngoc

Disliked: Staff & service, property conditions & facilities
The room ok
Stayed 3 nights in Feb 2024
Response from Brand Experience Team on Feb 29, 2024
Hi NgocThanks for your review, we really appreciate the support. Lilith#Team6

8/10 Good

Nhie

Travelled with partner
Liked: Staff & service
Beside property is not that new. Its good area to live
Stayed 1 night in Feb 2024
Response from Carolina chum on Apr 10, 2024
Hello good morning, we appreciate your feedback.

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Freshly renovated
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Feb 13, 2024
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Kaur J.#Team6

6/10 Okay

Steven

My room was clean and well maintained, the only issue I had was the lack of water pressure in the shower.
Stayed 3 nights in Feb 2024
Response from Brand Experience Team on Feb 13, 2024
Gee, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Kaur J.#Team6

8/10 Good

Michael

Liked: Cleanliness, staff & service
There was a remodeling going on so there was some noise from that.
Stayed 3 nights in Jan 2024
Response from Brand Experience Team on Feb 13, 2024
Thank you so much for taking the time to leave us a positive rating - it's much appreciated! Kaur J. #team6

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty dang good
The staff is very accommodating I had a great time. Thank you Laura for your special attention and help with my booking
Stayed 1 night in Oct 2023
Response from Brand Experience Team on Dec 23, 2023
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Kaur J.#Team6

2/10 Terrible

Krystal

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Christian

Liked: Cleanliness
Stayed 2 nights in Dec 2023

6/10 Okay

Mary jo

Travelled with partner
Disliked: Amenities
It was average no bells and whistles just a place to sleep for the night
Stayed 1 night in Dec 2023
Response from Brand Experience Team on Dec 12, 2023
Hi Mary, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

2/10 Terrible

John

Stayed 1 night in Dec 2023

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Staff
Everyone has been very nice and helpful. Love my room and it accommodated all of us. Thank you
Stayed 2 nights in Dec 2023
Response from Brand Experience Team on Dec 12, 2023
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Kaur J.#Team6

6/10 Okay

Kien

Stayed 5 nights in Nov 2023

6/10 Okay

John

Stayed 1 night in Nov 2023

10/10 Excellent

Christian

Stayed 1 night in Nov 2023

4/10 Poor

Maria

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was not the friendliest. The room reeked of cigarettes including the shower curtain. I had to febreze it.
Stayed 2 nights in Nov 2023
Response from Brand Experience Team on Dec 5, 2023
Hi Maria,We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Lilith#Team6

2/10 Terrible

Michael

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty much sucked
So got stuck on freeway mess for 2 hrs and gave them a call to let them know I would be late. Standard checkin and desk person was nice. BUT our room wasn't ready...it was 8:30 pm. Supposedly a maintenance issue. Ok, told it'd be 5-10mins, but we hadn't eaten yet, so a place nearby was recommended.(Harry's Place) It was good. Got back to motel, walked in room. Bed had been changed(sheets etc.) but nothing had been cleaned. NOTHING! Not even the floor was swept. Went back to desk, was offered another room upstairs, but my knees are shot so I didn't want that. After the freeway fun I was just too tired to deal with it. They didn't have enough staff to just come clean it. I cleaned the place myself. Wasn't offered any type of comp...nothing, nope, can't do that. The whole place is old and past due for updating and repairs. The small fridge was sweating and rusted through the top(but it still worked) just a mess. I could go on and I do have pictures, but I'll never be there again, so I'm not going to go to the trouble of downloading them etc. Terrible nasty pillows,(which I didn't use) the bed was atleast ok, but past needing replacement. Only good part was price. And yes, I know I was staying at a motel 6 and I didn't expect anything more than just avg and that the room would be clean and ready. I'm a retired truck driver and have been in many cheap hotels, but this was really subpar. We were just too tired to deal with the whole thing. Maybe a fluke? I doubt it.
Stayed 2 nights in Nov 2023
Response from Brand Experience Team on Nov 28, 2023
Hi Michael, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Kaur J.#Team6

6/10 Okay

CONG

Liked: Staff & service
Stayed 2 nights in Nov 2023

10/10 Excellent

Delia

Stayed 1 night in Oct 2023

10/10 Excellent

Jose Cuauhtemoc

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of dining options around
Stayed 3 nights in Nov 2023
Response from Nancy Y. on Nov 21, 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

6/10 Okay

cong

Travelled with family
Liked: Staff & service
room smell and have bugs
Stayed 2 nights in Nov 2023
Response from Brand Experience Team on Nov 15, 2023
Hi Cong,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

4/10 Poor

Gregory L

Business traveller
I reserved a nonsmoking room, they did not have one. The pillows smelled like an ashtray
Stayed 1 night in Oct 2023
Response from Brand Experience Team on Nov 7, 2023
Hi Gregory, On behalf of Motel 6, we would like to apologize for the inconvenience you may have experienced. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention. Kaur J. #team6

2/10 Terrible

Jassef

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
I went to my trip with my family to Disneyland and decided to stay here because in the pictures it looked ok and decent price not the most economic or most expensive either. When I entered my non-smoking room it was penetrated in cigarette smell obviously people were smoking in the bathroom I politely asked for a different room and there was non available and decided to stay I woke up @ 3 am just couldn’t not sleep on how bad the smell was the receptionist took it personally I wanted a different room and seemed offended I had to check out and my whole next day I was tired were my and my kids couldn not get no sleep even had sore throats. Ended up canceling and going somewhere else did not get refunded my night stay. Absolutely would not recommend staying here definitely not worth it rather sleep in my car.
Stayed 3 nights in Oct 2023
Response from Brand Experience Team on Nov 7, 2023
Hi Jassef, Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Kaur J.#Team6

2/10 Terrible

Ashley

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Wouldn’t stay here again was never notified non smoking rooms cause on a first serve basis room wasent so clean only one towel to many people walking around all night you can hear everything couldn’t even rest and didn’t feel safe at all enddd up getting up and leave around 6 in the morning I wish I could get my money back not a good experience at all
Stayed 1 night in Oct 2023
Response from Brand Experience Team on Oct 31, 2023
Hi Ashley, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Kaur J.#Team6

10/10 Excellent

Sebastian

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Shadonna

Stayed 3 nights in Oct 2023

4/10 Poor

Ilyasse

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Shantac

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023