Indoor pool, open 8:00 AM to 10:00 PM, sun loungers

Reviews of Best Western Plus Kelowna Hotel & Suites

2.5 out of 5
Best Western Plus Kelowna Hotel & Suites
2402 Highway 97 N, Kelowna, BC

Reviews

8.4

Very good

Rating 10 - Excellent. 477 out of 1003 reviews" "
Rating 8 - Good. 357 out of 1003 reviews" "
Rating 6 - Okay. 87 out of 1003 reviews" "
Rating 4 - Poor. 48 out of 1003 reviews" "
Rating 2 - Terrible. 34 out of 1003 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Petra, Penticton

Business traveller
Liked: Cleanliness, staff & service
the property is a little bit dated and need some upgrades.
Stayed 2 nights in May 2024
Response from Front Desk Manager on May 9, 2024
Thank you for taking the time to leave a review on your recent stay Petra. We appreciate the feedback on the property - we just finished renovating the courtyard rooms 1 year ago and have been getting some great feedback on those rooms - should you pass through Kelowna again I would recommend trying out one of these rooms instead.

10/10 Excellent

Saeid

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are clean and renovated! Recommend it as it is super close to shopping area!
Stayed 2 nights in May 2024
Response from Front Desk Manager on May 6, 2024
Thank you for taking the time to leave us a review on your recent stay Saeid. We are pleased to hear that you enjoyed our renovated rooms and our convenient location. We hope to welcome you back on your next trip to Kelowna.

8/10 Good

Ryan

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Front Desk Manager on May 6, 2024
Thank you for taking the time to leave us a review on your recent stay Ryan. We are pleased to hear that you enjoyed your time with us, and we hope to welcome you back on your next trip to Kelowna.

8/10 Good

Ryan

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Apr 2024
Response from Front Desk Manager on May 6, 2024
Thank you for taking the time to leave us a review on your recent stay Roger. We are pleased to hear that you enjoyed your time with us, and we hope to welcome you back on your next trip to Kelowna.

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and comfortable room. Check in was fast and easy
Stayed 1 night in May 2024
Response from Front Desk Manager on May 6, 2024
Thank you for taking the time to leave us a review on your recent stay Adam. We are pleased to hear that our staff were able to get you in promptly and were able to relax on your stay. We hope to welcome you back on your next trip to Kelowna.

10/10 Excellent

Larry, Oakville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large spacious property. Staff was friendly and helpful. Great breakfast. Large comfortable, quite room. Good exercise room.
Stayed 1 night in Apr 2024
Response from Front Desk Manager on May 6, 2024
Thank you for taking the time to leave us a review on your recent stay Larry. We are delighted to hear that our stay were able to make your stay special, and that you had the opportunity to take advantage of all of our amenities. We hope to welcome you back on your next trip to Kelowna.

8/10 Good

Jason

Liked: Staff & service, property conditions & facilities
Great location. Wonderful staff. Everything is very close. Great stay.
Stayed 3 nights in Apr 2024
Response from Front Desk Manager on May 6, 2024
Thank you for taking the time to leave us a review on your recent stay Jason. We are delighted to hear that our staff were able to make your stay exceptional, and that the location was convenient for your trip. We hope to welcome you back on your next trip.

10/10 Excellent

Hlazo, Kamloops

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, good breakfast options and pool
Stayed 2 nights in Apr 2024
Response from Front Desk Manager on May 6, 2024
Thank you for taking the time to leave us a review on your recent stay Hlazo. We are pleased to hear that you enjoyed your time with us and took advantage of the complimentary breakfast. We hope to welcome you back on your next trip to Kelowna.

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a hotel we come back to time and time again. Always a great experience
Stayed 2 nights in Apr 2024
Response from Front Desk Manager on May 6, 2024
Thank you for taking the time to leave us a review on your recent stay Diana. We are always happy to hear that the team is able to provide a great experience on each trip, and look forward to welcoming you back for many more.

4/10 Poor

Vickie

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Website stated airport shuttle which is primarily why we stayed there and that service is no longer available Construction outside Stale dated rooms Staff were caring and accommodating
Stayed 1 night in Apr 2024
Response from Front Desk Manager on May 9, 2024
Thank you for taking the time to leave a review on your recent stay Vickie. I am very sorry to hear about your disappointment with the shuttle service. This service has been closed since January 31 and I cannot find any mention of it on Expedia or our direct website. We would appreciate if you could let us know where you found this information so we can have it removed to ensure other travelers are not provided with incorrect information prior to booking their stays. We are also sorry to hear about your experience with your guest room - this room was renovated last Spring. We hope the rest of your travels were pleasant, and hope you will consider giving us a 2nd chance should you pass through Kelowna again.

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Front Desk Manager on May 6, 2024
Thank you for taking the time to leave us a review on your recent stay Heather. We are pleased to hear that you enjoyed your time with us, and we hope to welcome you back on your next trip to Kelowna.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here before and still enjoy it. Good location.
Stayed 4 nights in Apr 2024

8/10 Good

Don

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk Manager on May 6, 2024
Thank you for taking the time to leave us a review on your recent stay Don. We are pleased to hear that you enjoyed your time with us, and we hope to welcome you back on your next trip to Kelowna.

8/10 Good

Deena

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Was easily accessible to most attractions and food services
Stayed 2 nights in Apr 2024
Response from Front Desk Manager on May 6, 2024
Thank you for taking the time to leave us a review on your recent stay Deena. We are pleased to hear that you enjoyed your time with us and the convenience of our location. We hope to welcome you back on your next trip to Kelowna.

8/10 Good

Tom

Business traveller
Liked: Property conditions & facilities
Good location, clean rooms, good breakfast
Stayed 2 nights in Apr 2024
Response from Front Desk Manager on May 9, 2024
Thank you for taking the time to leave a review on your recent stay Tom. We are happy to hear that you enjoyed your time at the hotel and the complimentary breakfast on offer each morning. We hope to welcome you back on your next trip to Kelowna to earn a 5/5 on your next stay.

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value. The room had everything anyone would need. It actually had 2 vanities and 2 lighted makeup mirrors. Breakfast was very good as well.
Stayed 1 night in Apr 2024
Response from Front Desk Manager on Apr 26, 2024
Thank you for taking the time to leave a review on your recent stay Karen. We're happy to hear that you enjoyed the breakfast option on offer, and that the room met all your needs. We hope to welcome you back on your next trip to Kelowna.

10/10 Excellent

Crystal, Kamloops

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always my top choice
Stayed 1 night in Apr 2024
Response from Front Desk Manager on May 9, 2024
Thank you for taking the time to leave a review on your recent stay Crystal. We are always happy to hear that our team was able to provide another outstanding stay, and especially so for returning guests. We look forward to welcoming you back on your next trip to Kelowna.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Front Desk Manager on Apr 26, 2024
Thank you for taking the time to leave a review on your recent stay Michael. We are pleased to see that you enjoyed your time with us, and hope to welcome you back on your next trip to Kelowna.

10/10 Excellent

Roland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool, HotTub. Great free breakfast, convenient EV charging.
Stayed 3 nights in Apr 2024
Response from Front Desk Manager on May 9, 2024
Thank you for taking the time to leave a review on your recent stay Roland. We are happy to hear that you had a great stay and had the opportunity to take advantage of all of our property amenities. Having the largest number of on-site EV Chargers of any hotel in Kelowna, as well as other green initiatives such as our solar heating array, are just some of the ways we strive to ensure our business is able to offer options for eco-minded travelers. We hope to welcome you back on your next trip to Kelowna.

10/10 Excellent

Roland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, very clean and great free breakfast options. EV chargers were a big plus !
Stayed 2 nights in Apr 2024
Response from Front Desk Manager on May 9, 2024
Thank you for taking the time to leave a review on your recent stay Roland. We are happy to hear that you had a great stay and had the opportunity to take advantage of all of our property amenities. Having the largest number of on-site EV Chargers of any hotel in Kelowna, as well as other green initiatives such as our solar heating array, are just some of the ways we strive to ensure our business is able to offer options for eco-minded travelers. We hope to welcome you back on your next trip to Kelowna.

10/10 Excellent

Laura, Chilliwack

Travelled with partner
Second time we stayed here. Room was great, we always ask for the top floor of the perimeter rooms, not in the tower. Very quiet and pleasant. Sport groups of teenagers were present and they all stay in the tower. Fantastic breakfast! Lots of variety and plenty of it.
Stayed 1 night in Apr 2024
Response from Front Desk Manager on May 9, 2024
Thank you for taking the time to leave a review on your recent stay Laura. We are pleased to hear that you continue to return to our property and that we were able to provide another great experience for you. We will certainly pass along your compliments to the breakfast team, and look forward to welcoming you back on your next trip to Kelowna.

10/10 Excellent

Kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Front staff were awesome
Stayed 4 nights in Apr 2024
Response from Front Desk Manager on Apr 16, 2024
Thank you for taking the time to leave a review on your recent stay Kim. We are delighted to hear that you enjoyed your time with us and that our Front Desk team were able to leave a positive impact on your trip. We hope to welcome you back again on your next stay in Kelowna.

10/10 Excellent

Don

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was quick, friendly and efficient. Will be back.
Stayed 3 nights in Apr 2024
Response from Front Desk Manager on Apr 11, 2024
Thank you for taking the time to leave a review on your recent stay Don. We are delighted to hear that our staff were able to make an impression on you and will be passing along your compliments to our front desk team. We look forward to welcoming you back on your next trip to Kelowna.

10/10 Excellent

Bill

Liked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Front Desk Manager on Apr 11, 2024
Thank you for taking the time to leave a review on your recent stay Bill. We are pleased to hear that you enjoyed your time with us, and hope to welcome you back on your next trip to Kelowna.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk Manager on Apr 11, 2024
Thank you for taking the time to leave a review on your recent stay Stephanie. We are pleased to hear that you enjoyed your time with us, and hope to welcome you back on your next trip to Kelowna.

8/10 Good

Robert

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a good stay here. Was a little loud in the evening as there was a bunch of soccer kids. But overall really good.
Stayed 2 nights in Mar 2024
Response from Front Desk Supervisor on Apr 1, 2024
Thank you, Robert for taking the time out of your day to share this feedback with us. Your business is very important to us, and we value your feedback. We are happy to hear that you enjoyed your stay with us. In the evening kids were loud. Our security team was informed, and they tried their best to take care of this issue. Apologies for the inconvenience. Hope to welcome you back on your next visit to Kelowna.

8/10 Good

Kyla

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Front Desk Supervisor on Apr 5, 2024
Thank you, Kyla, for completing the survey. We are pleased to know that you had a wonderful stay with us. We are hoping to welcome you back for your next visit to Kelowna.

10/10 Excellent

Kenneth

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great convenience with amenities. Good variety breakfast. Friendly staff.
Stayed 1 night in Mar 2024
Response from Front Desk Manager on Mar 29, 2024
Thank you for taking the time to leave a review on your recent stay Kenneth. We are happy to hear that our team was able to make your stay an exceptional experience, and that you were able to enjoy our complimentary breakfast. We look forward to welcoming you back on your next visit to Kelowna

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 3 nights during spring break. The kids and I were impressed with how clean the hotel was and the amazing hot breakfast with all the different choices available. The room was also pretty spacious. We will definitely stay here again.
Stayed 3 nights in Mar 2024
Response from Front Desk Supervisor on Apr 5, 2024
Thank you, Michelle for taking the time out of your day to share this feedback with us. Your business is very important to us, and we value your feedback. We are happy to hear that you enjoyed your Stay with us. We look forward to welcoming you back again.

10/10 Excellent

Candice, Kamloops

Liked: Cleanliness, staff & service, property conditions & facilities
Right beside the main highway but not noisy. Breakfast was good.
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 30, 2024
Thank you for your feedback.

8/10 Good

Juliet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean with comfortable beds and a good breakfast.
Stayed 3 nights in Mar 2024
Response from Front Desk Manager on Mar 20, 2024
Thank you for taking the time to leave a review on your recent stay at our hotel Juliet. I am pleased to hear that you had a good sleep and enjoyed our complimentary buffet breakfast. While we fell just short of earning a 5/5 on this stay, we hope to have another opportunity on your next trip to Kelowna to improve on your experience.

10/10 Excellent

Jessica

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk Manager on Mar 20, 2024
Thank you for taking the time to leave a review on your recent stay at our hotel Jessica. I am pleased to hear that you enjoyed your time with us and we hope to welcome you back on your next trip to Kelowna.

10/10 Excellent

Andrea Menella

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the outdoor hot tub.
Stayed 2 nights in Mar 2024
Response from Front Desk Manager on Mar 20, 2024
Thank you for taking the time to leave a review on your recent stay at our hotel Andrea. I am pleased to hear that you enjoyed your time with us and our outdoor hot tubs. We hope to welcome you back on your next trip to Kelowna.

10/10 Excellent

Andrea, Oliver

Liked: Cleanliness, staff & service, property conditions & facilities
Always a good stay. Friendly helpful staff
Stayed 1 night in Mar 2024
Response from Front Desk Manager on Mar 13, 2024
Thank you for taking the time to leave a review on your recent stay Andrea. We're pleased to see that you enjoyed your time with us, and the positive feedback on our team. We will pass along your compliments to the staff, and look forward to welcoming you back on your next trip to Kelowna.

8/10 Good

Casey

Liked: Cleanliness, staff & service, property conditions & facilities
It was in the middle of everything we needed to do in the city.
Stayed 1 night in Mar 2024
Response from Front Desk Manager on Mar 12, 2024
Thank you for taking the time to leave a review on your recent stay with us Casey. We're pleased to hear you had an overall pleasant experience staying with us, and our location being convenient for your needs. We hope to welcome you back on your next trip to Kelowna and have a 2nd chance to earn a 10/10

10/10 Excellent

Sukhwinder

Stayed 1 night in Feb 2024
Response from Front Desk Manager on Mar 12, 2024
Thank you for taking the time to leave a review on your recent stay Sukhwinder. We are happy to see that you enjoyed your time with us, and hope to welcome you back on your next trip to Kelowna.

10/10 Excellent

Tina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly. Clean well kept property. As always a great breakfast
Stayed 1 night in Feb 2024
Response from Front Desk Manager on Mar 12, 2024
Thank you for taking the time to leave a review on your recent stay Tina. We're delighted to see you enjoyed your stay with us, and will pass along your compliments to the various teams on the excellent service they provided. We look forward to welcoming you back on your next trip to Kelowna.

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk Manager on Mar 12, 2024
Thank you for taking the time to leave a review on your recent stay Marcus. We are happy to see that you enjoyed your time with us, and hope to welcome you back on your next trip to Kelowna.

8/10 Good

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Desk Manager on Mar 5, 2024
Thank you for taking the time to leave a review on your recent stay Jack. While we are pleased to see you enjoyed your stay with us, we strive to deliver an exceptional experience to every guest, and it looks like we fell just short of that mark. If you have any additional feedback on how we can improve on your next stay, please reach out and let us know.

10/10 Excellent

GREGORY

Stayed 1 night in Feb 2024
Response from Front Desk Manager on Mar 20, 2024
Thank you for taking the time to leave a review on your recent stay at our hotel Gregory. I am pleased to hear that you enjoyed your time with us and we hope to welcome you back on your next trip to Kelowna.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean bright property with good amenities and great breakfast
Stayed 4 nights in Feb 2024
Response from Front Desk Manager on Mar 5, 2024
Thank you for taking the time to leave a review on your recent stay Robert. We are pleased to hear that you were able to take advantage of our complimentary buffet breakfast and the variety of amenities on offer at the property. We hope to welcome you back on your next trip to Kelowna.

10/10 Excellent

SANDRA

Liked: Cleanliness, staff & service, property conditions & facilities
King suite is nice and roomy. Bathroom was big with a nice soaker tub and separate shower.
Stayed 1 night in Feb 2024
Response from Front Desk Manager on Mar 5, 2024
Thank you for taking the time to leave a review on your recent stay Sandra. We are delighted to hear that the Executive King met your expectations and that you were able to relax and enjoy your time with us. We hope to accommodate you again on your next trip to Kelowna.

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Desk Manager on Feb 27, 2024
Thank you for taking the time to leave a review on your recent stay Roger. We are pleased to hear that you enjoyed your time with us, and hope to welcome you back on your next trip to Kelowna.

2/10 Terrible

David

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Heating the room was terrible. One could NOT turn down the temperature. And when one turned off the heat, freezing. Mobility issues: tiny tiny elevator so used stairs to carry heavy bags of hockey equipment. Parking was crazy. Had to park far far from my room Ain't using you guys again !
Stayed 2 nights in Feb 2024
Response from Front Desk Manager on Feb 19, 2024
Thank you for taking the time to leave us a review on your recent stay David. I would like to apologize on behalf of our team for not being able to meet your expectations on your stay. I have had our maintenance team review the room you stayed in to correct the thermostat issue you experienced to ensure future guest's do not have a similar issue.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Front Desk Manager on Feb 19, 2024
Thank you for taking the time to leave us a review on your recent stay Ryan. We're pleased to hear that you enjoyed your time with us, and look forward to seeing you again on your next stay in Kelowna.

10/10 Excellent

Jean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Feb 2024
Response from Front Desk Manager on Feb 19, 2024
Thank you for taking the time to leave us a review on your recent stay Jean. We're pleased to hear that you enjoyed your time with us, and look forward to seeing you again on your next stay in Kelowna.

8/10 Good

FRANK

Liked: Cleanliness, staff & service, property conditions & facilities
—-
Stayed 2 nights in Feb 2024
Response from Front Desk Manager on Feb 14, 2024
Thank you for taking the time to leave a review on your recent stay Frank. We are pleased to hear that you enjoyed your time with us, and hope to welcome you back on your next trip to Kelowna.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently located, clean, updated rooms. Pool and outdoor hottubs a hit for the kids.
Stayed 1 night in Feb 2024
Response from Front Desk Manager on Feb 13, 2024
Thank you for taking the time to leave a review on your recent stay Angela. We are pleased to see that you enjoyed your time with us, our updated rooms, and that the kids were able to have a blast with the pool and hot tubs. We hope to welcome you back on your next stay in Kelowna.

8/10 Good

donald

Travelled with partner
The staff are very welcoming
Stayed 1 night in Feb 2024
Response from Front Desk Manager on Feb 13, 2024
Thank you for taking the time to leave a review on your recent stay Donald. We appreciate the kind words about our team and the hard work they do, and will pass along the compliments to them. We hope to welcome you back on your next stay in Kelowna.

8/10 Good

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has been updated and it’s lovely. The staff are super helpful and pleasant. My only frustration in that the contractor who provided the airport shuttle closed their business so I was left paying for a cab to the airport and I wasn’t aware of this change. Otherwise I recommend this hotel.
Stayed 1 night in Feb 2024
Response from Front Desk Manager on Feb 13, 2024
Thank you for taking the time to leave a review on your recent stay Heather. We appreciate the kind words about our team and the hard work they do. The closure of the airport shuttle service has been a challenge for our team, but we continue to look at alternative solutions and provide options to our guest's to make this transition period as seamless as possible, and thank you for your understanding. We hope to welcome you back on your next stay in Kelowna.