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Reviews of Comfort Inn & Suites

2 out of 5
Comfort Inn & Suites
8452 Edes Ave., 8452, Oakland, CA

Reviews

8.0

Very good

Rating 10 - Excellent. 312 out of 1001 reviews" "
Rating 8 - Good. 437 out of 1001 reviews" "
Rating 6 - Okay. 158 out of 1001 reviews" "
Rating 4 - Poor. 58 out of 1001 reviews" "
Rating 2 - Terrible. 36 out of 1001 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

Reviews

6/10 Okay

Patricia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
no regular coffee available for room coffee maker; being from out of town, didn't realize the area isn't the safest. Won't be staying there in the future.
Stayed 3 nights in Mar 2020

8/10 Good

Clark

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Feb 2020

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had great service, felt safe, clean environment, and very courteous employees
Stayed 3 nights in Mar 2020

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Stay
We drove down from Oregon to visit family. The location was great, the room was nice. They have breakfast in the morning and the hottub was open all night. We enjoyed our stay, but was a little shocked that we had to pay an additional City of Oakland tax. Regardless the hotel was great and we would stay again. Staff was very friendly.
Small but enjoyable
Stayed 4 nights in Feb 2020
Response from Zaira S. on Mar 10, 2020
Thank you so much for your recent stay with us and for taking the time to review our hotel. I am glad to note that you enjoyed your stay and the amenities that were included with it. I greatly appreciate your kind comments about the staff, as it keeps our team motivated to continue ensuring guest satisfaction. We hope to be able to welcome you back again on your next visit to Oakland.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Ok property! Breakfast stopped too early. Room was clean and staff was pleasant.
Stayed 1 night in Mar 2020
Response from Shelley on Mar 6, 2020
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Front Office Manager Comfort Inn & Suite Oakland Airport

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was extremely patient and helpful. Gave great dinner recommendations and helped a group of college students professionally and personably.
Stayed 2 nights in Feb 2020
Response from Shelley on Mar 2, 2020
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Shelley F. Front Office Manager Comfort Inn & Suite Oakland Airport 510-568-1500

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good location bad neighborhood feels like you can get robbed if you’re outside the grounds of the inns property
Stayed 1 night in Feb 2020
Response from Zaira S. on Mar 3, 2020
Thank you for your recent stay with us and for taking the time to share your feedback. I understand your concerns about the area and truly apologize for the fact that you did not feel safe. We take our guests' safety seriously and do our best to ensure our guests feel safe while staying with us.

6/10 Okay

Scott

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020
Response from Shelley on Mar 2, 2020
Dear Scott, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Shelley F. Front Office Manager Comfort Inn & Suite Oakland Airport

4/10 Poor

Verified traveller

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Property is dirty. Didn't want to take my shoes off. Curtains and rugs were gross. Front desk person was nice but the property is not the standard of a Comfort Inn and suites
Stayed 1 night in Feb 2020
Response from Zaira S. on Feb 29, 2020
Thank you so much for your recent stay with us and for taking the time to review our hotel. On behalf of our entire team I would like to apologize for failing to exceed your expectations. Your satisfaction is our priority and we hope you will consider staying with us again so that we may provide you with a superior experience.

6/10 Okay

Sammy

Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The property was very clean. There wasn't anything I dislike about Comfort Inn. Thank you for your services.
Stayed 2 nights in Feb 2020
Response from Zaira S. on Feb 25, 2020
Thank you so much for your recent stay with us and for taking the time to review our hotel. I am excited to note that you enjoyed your stay and we hope to welcome you back soon on your next visit to the Bay Area!

6/10 Okay

Verified traveller

Disliked: Cleanliness
Stayed 1 night in Feb 2020
Response from Zaira S. on Feb 25, 2020
Thank you for your recent stay with us and for taking the time to review our hotel. We hope to welcome you back again in the future!

10/10 Excellent

Dennis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Zaira S. on Feb 18, 2020
Thank you for your recent stay with us and for taking the time to review our hotel with a perfect score! We greatly appreciate it and hope to welcome you back in the future.

8/10 Good

Verified traveller

Stayed 1 night in Feb 2020
Response from Zaira S. on Feb 13, 2020
Thank you for your recent stay with us and for taking the time to review our hotel. We hope you enjoyed your stay and look forward to welcoming you back on your next visit to Oakland!

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Lack of cleanliness upon entrance, amenities advertised not available,
Stayed 1 night in Feb 2020
Response from Zaira S. on Feb 8, 2020
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

wenn

Stayed 2 nights in Jan 2020

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Breakfast was not ready and ran out. Staff was not helpful
Stayed 1 night in Feb 2020
Response from Zaira S. on Feb 6, 2020
Thank you for your recent stay with us and for taking the time to review our hotel. On behalf of our entire team I would like to apologize for failing to exceed your expectations. We hope you will consider staying with us on your next visit to Oakland so that we may provide you with a superior experience.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Was told by staff that cars are broken into regularly durning the day and night. Room was dirty and AC/heater did not work. Blinds did not close fully
Stayed 2 nights in Jan 2020
Response from Zaira S. on Feb 6, 2020
Thank you for your recent stay with us and for taking the time to share your feedback. On behalf of our entire team I would like to apologize for failing to exceed your expectations. We hope you will consider staying with us in the future so that we may provide you with a superior experience.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
we'd stay there again if in the area
accommodations fully met expectations. Front desk was helpful when we needed directions.
Stayed 1 night in Jan 2020
Response from Zaira S. on Feb 4, 2020
Thank you for your recent stay with us and for taking the time to share your experience at our hotel. I am sure our entire staff enjoyed catering to your needs as much as you enjoyed your stay. We look forward to welcoming you back on your next visit to Oakland!

8/10 Good

Susan

Stayed 1 night in Jan 2020

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Zaira S. on Feb 4, 2020
Thank you for your recent stay with us and for taking the time to review our hotel. On of our entire team I would like to apologize for failing to exceed your expectations. We hope you will consider staying with us in the future so that we may provide you with a superior experience.

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Zaira S. on Jan 20, 2020
Thank you for your recent stay with us and for taking the time to review our hotel. I am glad your enjoyed your stay and we hope to welcome you back again in the future!

8/10 Good

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Zaira S. on Jan 20, 2020
Hello Vicki, Thank you so much for your recent stay with us and for taking the time to review our hotel. I ma glad to note that you enjoyed your stay and we look forward to welcoming you back again in the future.

2/10 Terrible

Jeff

Travelled with family
Disliked: Staff & service
Don't get Robbed by Comfort Inn
Horrible service. We prepaid everything through hotels.com and then they charged us $21.40 on my card for hotel fees calling it The Oakland fee. They wouldn't explain. Don't stay here. Smells like weed everywhere. Horrible service and to charge you for nothing is robbery.
Stayed 1 night in Dec 2019
Response from Zaira S. on Dec 31, 2019
Hello Jeff, Thank you for taking the time to share your feedback regarding your stay. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Dajanae

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Zaira S. on Dec 31, 2019
Thank you so much for your recent stay with us and for taking the time to review our hotel. We greatly appreciate your feedback and hope to welcome you back again in the future!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Zaira on Dec 20, 2019
Thank you for your recent stay with us and for taking the time to review our hotel. I am glad to note that you enjoyed your stay and we hope to welcome you back again in the future

6/10 Okay

Tiffney

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Zaira on Dec 20, 2019
Thank you for your recent stay with us and for taking the time to review our hotel. Please let us know what areas we lack on so that we are able to make improvements wherever we can. Thank you!

4/10 Poor

Matthew

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rude staff and poor rooms
This was the worst hotel stay I’ve had in a long time. The service was terrible, rude staff that obviously didn’t know how to do their jobs efficiently. They booked another hotel guest into my room, less then 10 minutes after they checked me in. The guy was opening the door to my room as I was getting changed. Also, the attention to detail of cleanliness was not up to par, and very uncomfortable beds. All around this was a poor experience, and I will not be staying here again, in fact I most likely won’t be staying at any Comfort Inns from now on.
Stayed 1 night in Dec 2019
Response from Zaira S on Dec 20, 2019
Thank you so much for your recent stay with us and for taking the time to review our hotel. On behalf of our entire team I would like to apologize for failing to meet your expectations and for any inconvenience caused. We hope you will consider staying with us in the future so that we may provide you with a superior experience. Thank you!

8/10 Good

Julian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay
Location was close to the venue but it’s not in the best neighborhood. They did have security though so we felt safe. Beds were a little uncomfortable. Front desk staff were not overly friendly but were available and helpful when needed.
Stayed 3 nights in Dec 2019
Response from Zaira on Dec 16, 2019
Thank you for your recent stay with us and for taking the time to share your feedback based on your experience. We hope you may consider staying with us so that we may provide you with a superior experience

8/10 Good

Verified traveller

Stayed 3 nights in Dec 2019
Response from Zaira on Dec 16, 2019
Thank you for your recent stay with us and for taking the time to review our hotel. Please inform us of any concerns or issues you may have encountered so that we can provide our guests with a great experience

2/10 Terrible

carey

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bait and Switch, would not honor Hotels.com price
Not good - the hotel was dirty - curly black hair in shower - run-down, terrible breakfast, and they charged me more than the Hotels.com price I booked. They said it was too bad that Hotels.com advertised the wrong base price of $120 a night (before taxes and fees) instead of the $140 a night (before taxes and fees) that they charged me.
Stayed 2 nights in Dec 2019
Response from Zaira on Dec 16, 2019
Thank you for your recent stay with us and for taking the time to review our hotel. On behalf of our entire team I would like to apologize for failing to meet your expectations. We will work hard to fix this issue and hope you may consider staying with us in the future so that we may provide you with a superior experience

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, room comfort
A Good Place
A solid place to stay with a good breakfast. Nothing fancy and not much around in the immediate area.
Stayed 3 nights in Dec 2019
Response from Zaira on Dec 16, 2019
Thank you for your recent stay with us and for taking the time to review our hotel. We are glad you enjoyed your stay with us and we hope to welcome you back on your next visit to Oakland.

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relax and enjoy
Clean, comfortable and quiet relaxing room
Stayed 1 night in Nov 2019
Response from Zaira on Nov 23, 2019
Thank you so much for your recent stay with us and for taking the time to review our hotel. I am glad to note that you enjoyed you stay and we hope to welcome you back soon!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire site was clean and all the staff that I came into contact with were very friendly.
Stayed 4 nights in Nov 2019
Response from Zaira on Nov 23, 2019
Thank you so much for your recent stay with us and for taking the time to review our hotel. I am pleased to note that you enjoyed your stay and I am sure our entire staff enjoyed catering to your needs as much as you enjoyed your stay. We hope to welcome you back soon!

10/10 Excellent

VM, Portland

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic value for the money. As most hotels, a little noisy from people talking in the hallway in the am.
Stayed 1 night in Nov 2019
Response from Zaira on Nov 18, 2019
Thank you for your recent stay with us and for taking the time to review our hotel with such positive feedback. I am glad you enjoyed your stay and we look forward to welcoming you back in the future!

8/10 Good

stanley

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2019
Response from Zaira on Nov 14, 2019
Thank you for choosing to stay with us. I am glad you enjoyed your stay and look forward to welcoming you back on your next visit to Oakland!

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great. Breakfast had a ton of choices. Staff was ready to assist if when anything happened. Only complaint I had was I guess the walls are so thin so every time someone walked down the hallway we could hear anything and everything they were saying and there was a huge group of obnoxious boys staying on our floor. Other than that everything was perfect.
Stayed 2 nights in Nov 2019
Response from Zaira S. on Nov 11, 2019
Thank you so much for your recent stay with us and for taking the time to review our hotel. I am glad to note you enjoyed your stay and I want to apologize on behalf of our entire team for any inconvenience caused by the noise near your room. We hope to welcome you back again so that we may provide you with a superior experience!

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad customer service!
The rooms were okay, but the service SUCKED! Could not get a hold of anyone at the front desk called for hours and no answer. The shuttle to the airport wont wait more then 2minutes for you. I would never stay there again!
Stayed 1 night in Nov 2019
Response from Zaira on Nov 11, 2019
Thank you so much for your recent stay with us and for taking the time to review our hotel. On behalf of our entire team I would like to apologize for failing to exceed your expectations. We hope you will consider staying with us in the future so that we may provide you with a superior experience

8/10 Good

Margaret

Liked: Cleanliness, staff & service, room comfort
One night stay
This was just for a layover between flights. Room was clean, grab rails in tub and a bath mat a plus. Room was small but you just had to maneuver around. Located near expressways and airport
Stayed 1 night in Nov 2019
Response from Zaira S. on Nov 11, 2019
Thank you so much for your recent stay with us and for taking the time to review our hotel. I am glad you enjoyed your stay and we hope to welcome you back again on your next visit to Oakland!

6/10 Okay

Walter

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Nov 2019
Response from Zaira on Nov 11, 2019
Thank you so much for your recent stay with us and for taking the time to review our hotel. Please let us know if there is anything we can do to create a more enjoyable experience for all of our guests. Thank you!

8/10 Good

Linda

Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Nov 2019
Response from Zaira S. on Nov 11, 2019
Thank you so much for your recent stay with us and for taking the time to review our hotel with a perfect score. I am glad you enjoyed your stay with us and we hope to welcome you back again!

6/10 Okay

Geo

Travelled with family
Liked: Room comfort
Had to go to front desk 2 time because our room key didn’t work, front desk girl seemed annoyed!
Stayed 1 night in Nov 2019
Response from Zaira S. on Nov 11, 2019
Thank you for your recent stay with us and for taking the time to share your experience. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We hope to welcome you back again and provide you with a superior experience.

8/10 Good

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to airport!
Perfect for our one night stay with complimentary breakfast. Close to the airport.
Stayed 1 night in Oct 2019
Response from Zaira S. on Nov 2, 2019
Thank you for your recent stay with us and for taking the time to review our hotel with such positive feedback. I am pleased to note that you enjoyed your stay and we hope to be able to welcome you back again on your next visit to Oakland!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2019
Response from Zaira on Oct 29, 2019
Thank you for your recent stay with us and for taking the time to review our hotel with a perfect score! I am sure our entire staff enjoyed catering to your needs as much as you enjoyed your stay. We hope to welcome you back soon!

8/10 Good

Tamisha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Zaira S. on Oct 28, 2019
Thank you for your recent stay with us and for taking the time to review our hotel. We hope to welcome you back soon again in the future!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The airport shuttle service with Vivian was friendly and efficient. Vivian goes the extra mile.
Stayed 1 night in Oct 2019
Response from Zaira S. on Oct 28, 2019
Thank you for your recent stay with us and for taking the time to review our hotel. I am glad to note you enjoyed the amenities of our hotel and I am sure our entire staff enjoyed catering to your needs as much as you enjoyed your stay. We hope to welcome you back soon!

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 1 night in Oct 2019
Response from Zaira S. on Oct 28, 2019
Thank you for your recent stay with us and for taking the time to review our hotel. We want to sincerely apologize for failing to meet your expectations and would truly appreciate your feedback in order to make improvements for future stays

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Job
Had security on site awesome, quick check in and early shuttle.
Stayed 1 night in Oct 2019
Response from Zaira on Oct 10, 2019
Thank you for your recent stay with us and for taking the time to review our hotel.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities
Bldg itself was a little old but they had comfy clean bed and all the amenities you would need for a good nights sleep. Great breakfast in the morning and airport shuttle. No restaurants close by was the only drawback.
Stayed 1 night in Oct 2019
Response from Zaira S. on Oct 28, 2019
Thank you for your recent stay with us and for taking the time to review our hotel. We greatly appreciate your feedback and hope to see you again soon in the future!