Villa La Estancia offered us the best all-inclusive experience to date. Upon arrival, my wife and I were warmly welcomed with chilled champagne and towels, immediately setting a high standard for hospitality. Our accommodations were impeccably clean, with fridges thoughtfully stocked with beer and soft drinks. Dining at La Casona, the resort's restaurant, was exceptional; our breakfast servers, Carolina, Esmeralda, and Daniela, provided attentive service without being intrusive. Dinner was equally impressive in terms of service, thanks to the excellent service from Alfredo, Eduardo, Rigoberto, Hugo, and Oswaldo. The dinner food was absolutely fantastic, much better than any other resort with the all-inclusive option.
Our beachside lunches, enhanced by the outstanding service of our concierges Angel and Jesus, were memorable. However, the room service breakfast did not meet our expectations. The interaction with the staff member over the phone lacked courtesy, and the presentation of our meal—served in a disposable tray without proper cutlery or accompaniments for our coffee—was disappointing. Opting to skip this option, we went to the pool and found the poolside service to be exceptional, enjoying wonderful food and treatment.
In summary, our stay at Villa La Estancia was delightful. Can’t wait to go back and dive into all that goodness again!