Meeting facility

Reviews of Embassy Suites by Hilton Charleston Airport Convention Ctr

3.5 out of 5
Embassy Suites by Hilton Charleston Airport Convention Ctr
5055 International Blvd, North Charleston, SC

Reviews

7.6

Good

Rating 10 - Excellent. 428 out of 1005 reviews" "
Rating 8 - Good. 227 out of 1005 reviews" "
Rating 6 - Okay. 149 out of 1005 reviews" "
Rating 4 - Poor. 95 out of 1005 reviews" "
Rating 2 - Terrible. 106 out of 1005 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

James Durante

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The only was the room dirty, but it was noisy dogs barking. The bar ran out of Chardonnay. CO2 from the bar was flat not a very good experience very unhappy will never go there again.
Stayed 2 nights in May 2024
Response from GM on May 29, 2024
Dear James Durante, We are sorry that your room was not met with our high cleanliness standards and that noise pollution interrupted the comfort of your stay. Also, I apologize for any inconvenience when visiting the bar. We value your feedback and will take it into consideration to ensure that our services meet your expectations on your next visit. Thank you for choosing to stay with us. Sincerely, Michael Pitstick, GM

4/10 Poor

kate

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property needs updating and cleaning!!!
Stayed 1 night in May 2024
Response from GM on May 28, 2024
Dear kate, We are truly sorry that we did not meet your expectations in terms of updates and cleanliness standards and that we were not the perfect fit for your trip. Ensuring our guests' satisfaction is extremely important to us, and we hope to have the chance to provide you with a wonderful experience in the future. Sincerely, Michael Pitstick, GM

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

4/10 Poor

Mauri

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Our room was in need of help in multiple areas. Not fully cleaned carpet and furniture was dirty too, curtains didnt close fully, grimy surfaces, broken lamp that was plugged in creating a safety hazzard, and just really needed a hard refresh in all ways. Staff was nice and breakfast buffet was good. Needs brought up to date.
Stayed 1 night in May 2024
Response from GM on May 28, 2024
Dear Mauri, We are dedicated to offering a vibrant, rejuvenating, and inviting hotel experience, and it deeply saddens me that we did not live up to your expectations in these aspects. Your support and the effort you put into providing feedback are immensely valued. Rest assured, our team will meticulously analyze your comments to implement the required enhancements. We sincerely hope that you will grace us with another opportunity, as we are eager to showcase that your comfort is of paramount importance to us. Sincerely, Michael Pitstick, GM

8/10 Good

Kissah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was really nice. The staff was awesome! Should do some updates on some rooms. Other than that, my family and I really enjoyed ourselves.
Stayed 3 nights in May 2024
Response from GM on May 27, 2024
Dear Kissah, It is wonderful to know that your stay was pleasant. We love hearing that you appreciated our friendly service while visiting. I have taken note of your feedback regarding room improvements. Thank you for taking the time to share. We look forward to being your hotel of choice when in the area. Best, Michael Pitstick, GM

10/10 Excellent

Jaque

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was great. The facility itself is dated but very clean. Breakfast was tasty and everyone was friendly.
Stayed 1 night in May 2024
Response from GM on May 24, 2024
Dear Jaque, Thank you for your review and recommendation of our hotel and associates. I'm pleased to hear that our staff's excellence in service made for a great experience. Our team works hard to provide a remarkable stay. I will share your kind feedback. Best, Michael Pitstick, GM

8/10 Good

Morgan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access
Stayed 1 night in May 2024
Response from GM on May 24, 2024
Dear Morgan, Thanks for sharing this generous review of your experience with us. We really appreciate the support and hope to host you again. Best, Michael Pitstick, GM

8/10 Good

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price was very affordable
Stayed 2 nights in May 2024
Response from GM on May 28, 2024
Dear Douglas, We are so happy to hear your feedback! It's wonderful to know that you had a great stay as well as our price point. We look forward to welcoming you back on your next visit to the area. Best, Michael Pitstick, GM

8/10 Good

Thu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport, nice room
Stayed 1 night in May 2024
Response from GM on May 22, 2024
Dear Michael, It is wonderful to hear that you enjoyed your stay and our great location. Thank you for staying with us and leaving us feedback. Please visit us again soon! Best, Michael Pitstick, GM

10/10 Excellent

Wyndham

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I come to Charleston again, I will be staying there
Stayed 1 night in May 2024
Response from GM on May 23, 2024
Dear Wyndham, We're happy to learn we've earned your future business and we look forward to welcoming you back again soon. Best, Michael Pitstick, GM

4/10 Poor

Bruce, Montvale

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Beautiful atrium
Stayed 1 night in May 2024
Response from GM on May 22, 2024
Dear Bruce, While it is great to hear you enjoyed our beautiful atrium, I regret that nothing else stood out as positive. We value your business as well as your feedback and truly hope to host you again for a more favorable experience. Sincerely, Michael Pitstick, GM

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we loved our stay. Facilities & staff were excellent. Would deffinately stay here again.
Stayed 1 night in May 2024
Response from GM on May 21, 2024
Dear Robert, Thank you for the wonderful review! We always appreciate it when guests take a moment to let us know that they loved their time at our Embassy Suites. As a service-oriented business, our main goal is to make our guests happy. Your kind words mean a lot to us, and we look forward to your return. Best, Michael Pitstick, GM

2/10 Terrible

Michael

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unprofessional staff! Hotel double charged my card and won't issue a refund. Room was moldy. Would not recommend this hotel to a turtle.
Stayed 2 nights in May 2024
Response from GM on May 22, 2024
Dear Michael, My sincere apologies that you found our associates unhelpful and insincere. We are always at your service to review your final charges by contacting us directly. We hope to have the opportunity to welcome you again. Thank you for staying with us. Sincerely, Michael Pitstick, GM

6/10 Okay

Timothy

Travelled with family
All was good except being charged a daily parking fee.
Stayed 3 nights in May 2024
Response from GM on May 20, 2024
Dear Timothy, We're glad to hear from you and appreciate your review. I'm delighted you enjoyed your stay overall. My apologies regarding your frustrations with our parking fee. Sincere feedback like yours allows us to positively impact future guest experiences. Sincerely, Michael Pitstick, GM

2/10 Terrible

mark

Business traveller, Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Ok the people that work there are really nice !!! They have to clean this place up. Carpet needs to be replaced. It is very dirty and smells bad ! Furniture in the room we were in was had torn fabric. Bugs running around in the bathroom. Come on Hilton get it together !!!
Stayed 1 night in May 2024
Response from GM on May 17, 2024
Dear mark, Our business includes fresh accommodations and warm hospitality, so I regret we let you down in one of these areas. Your time in sharing candid feedback is appreciated and reviewed by us to foster improvements continually. For this reason, we hope that you might consider a return visit. We'd love another opportunity to show you that we care about you and your stay. Sincerely, Michael Pitstick, GM

2/10 Terrible

gun

Stayed 1 night in May 2024
Response from Tabitha Westbury - Assistant Front Office Manager on May 17, 2024
We are sorry that we did not meet your expectations, we hope that in the future we will be able to assist further and bring you the satisfaction we are certain we can provide.

10/10 Excellent

mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for the price will return
Stayed 1 night in May 2024
Response from GM on May 17, 2024
Dear mark, We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us. Best, Michael Pitstick, GM

10/10 Excellent

Charles

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location of beautiful downtown Charleston
Stayed 1 night in May 2024
Response from GM on May 15, 2024
Dear Charles, It's great to hear that you enjoyed your stay and our fantastic location. Thanks for choosing to stay with us and for providing feedback. We hope to welcome you back soon! Best, Michael Pitstick, GM

6/10 Okay

Amy

Travelled with family
Liked: Amenities
I loved the convenience of this hotel to the concert venue. I always enjoy the complimentary cocktail hour and the morning breakfast. HOWEVER, I was only able to partake in the cocktail hour. When my son and I returned to the hotel after the concert, our daughter had locked the dead bolt on the door. The front desk was kind but kept telling me there was no way to bypass the dead lock with a key card. We bangged on the door and window for almost 2 hours at 2 am. It was sooooo frustrating that the hotel had no way to get in the room. This really needs to change. We ended up sleeping till check out because by the time we got in the room it was early in the morning. I pay the extra moneyt o stay at the Embassy because of the amenities that I was unable to fully enjoy. Despite that issue, the hotel was great....probably could use a facelift.
Stayed 1 night in May 2024
Response from GM on May 14, 2024
Dear Amy, We take pride in providing the best accommodations and service; your feedback, which highlights success and areas for improvement, is appreciated. I'm happy to learn you enjoyed your stay, and I have noted your recommendations regarding the dead bolt. Thank you for your time in reviewing our hotel. Sincerely, Michael Pitstick, GM

10/10 Excellent

Antonio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in May 2024
Response from GM on May 14, 2024
Dear Antonio, Your 5-star rating has brightened our day! We're thrilled to know you had a positive experience, and we're eager to provide you with the same excellent service the next time you visit. Best, Michael Pitstick, GM

4/10 Poor

Tanish

Disliked: Cleanliness, property conditions & facilities
The hotel entrance and ambiance coming in was good. However the carpet in the room needs to be cleaned. The room reaked of smoke, and all the draws were open. The cushions in the couches were all placed vertically. I had to put them back and the bathroom curtain had mildew on the end closer to the shower. The faucet by the coffee machines did not work.
Stayed 1 night in May 2024
Response from GM on May 13, 2024
Dear Tanish, We sincerely regret your experience. This is definitely not up to our standards. I have taken note and wish to thank you for all your valuable comments regarding the cleanliness of the room. Your feedback is of great importance and allows us to monitor and improve. Thank you for staying with us. Sincerely, Michael Pitstick, GM

10/10 Excellent

John

Travelled with family
Disliked: Amenities
The property need to be updated badly. I will not stay here again
Stayed 1 night in May 2024
Response from GM on May 11, 2024
Dear John, While it is kind of you to rate us with five stars, I'm sorry our accommodations were not to your liking; please forgive us. Guest satisfaction is our highest priority, and I regret that we left you with a poor impression. Thank you for taking the time to share your review with us. Sincerely, Michael Pitstick, GM

6/10 Okay

Monika

Liked: Cleanliness, amenities
The hotel was overbooked when I arrived for check-in. I was put up in a nicer property but had to check out the next day and check in at the Embassy again which was a hassle if you're only staying for two nights. The night auditor did put a note in my reservation to ensure that I got an early check in to minimize the hassle. Very nice and pro-active approach! The hotel looked very rundown but the bed was good which was most important to me. Some of the personnel were very nice and others didn't seem to care at all.
Stayed 2 nights in May 2024
Response from GM on May 11, 2024
Dear Monika, We sincerely regret your experience; we never intend to relocate any guest. I'm sorry we disappointed you, and I'm sure that was frustrating after a long day of travel. It was our pleasure to guarantee you an early check-in for the inconvenience we caused you. I appreciate you taking the time to share your review as guest feedback fosters change for future stays. Sincerely, Michael Pitstick, GM

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the happy hour
Stayed 1 night in May 2024
Response from GM on May 10, 2024
Dear Phillip, It is lovely to hear you had a great stay at our hotel. We appreciate you sharing this review and informing other travelers of the comfort you experienced with us. On behalf of the entire staff, thank you for choosing our hotel, and please come see us again in the future. Best, Michael Pitstick, GM

2/10 Terrible

Arthur

Disliked: Staff & service
Stayed 1 night in May 2024
Response from GM on May 11, 2024
Dear Arthur, We aim to impress you, so I sincerely regret that you did not enjoy your stay. I value your feedback, and we hope to serve you better in the future. Thank you for staying with us. Sincerely, Michael Pitstick, GM

8/10 Good

Jesse

Stayed 1 night in May 2024

10/10 Excellent

Mae

Liked: Property conditions & facilities
I enjoyed my stay
Stayed 1 night in May 2024
Response from GM on May 10, 2024
Dear Mae, Thank you for allowing us the pleasure of hosting you! We appreciate your feedback and your positive review. We hope to see you back anytime you return to the area. Best, Michael Pitstick, GM

8/10 Good

David

Stayed 1 night in May 2024

8/10 Good

Victoria

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Tabitha Westbury - Assistant Front Office Manager on May 17, 2024
Thanks for taking the time to review! We hope you get a chance to stay with us soon!

4/10 Poor

Megan

Stayed 1 night in May 2024
Response from GM on May 7, 2024
Dear Megan, Thank you for choosing us. Our goal is to exceed our guests' expectations, so I regret that you did not enjoy your visit. We appreciate the feedback and hope to serve you better in the future. Sincerely, Michael Pitstick, GM

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice to stay at.
Stayed 2 nights in May 2024
Response from GM on May 8, 2024
Dear Daniel, We appreciate your positive recommendation and would like to extend a warm welcome for you to settle in again anytime. Thank you! Best, Michael Pitstick, GM

2/10 Terrible

genalyn

Disliked: Staff & service
They cancel our bookings without notice a head of time
Stayed 1 night in Mar 2024
Response from GM on May 3, 2024
Dear genalyn, We sincerely regret your experience; we never intend to relocate a guest. I'm sorry we disappointed you. We strive to provide comfort and sincere hospitality to all our guests, and we clearly missed our goal. I am at your service if you wish to discuss this further. I appreciate you taking the time to share your review. Sincerely, Michael Pitstick, GM

10/10 Excellent

Arveta

Stayed 1 night in May 2024

6/10 Okay

Kade

Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from GM on Apr 30, 2024
Dear Kade, Thank you for your time in reviewing our hotel. We strive to provide a WOW experience, so I regret that your visit was just okay. We appreciate your patronage and hope to impress you on a return visit. Sincerely, Michael Pitstick, GM

2/10 Terrible

Erik

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from GM on Apr 30, 2024
Dear Erik, We apologize for failing to provide you with a pleasant stay during your visit. We value your feedback and look forward to the chance to enhance your experience on your next trip. Thank you for choosing to stay with us. Sincerely, Michael Pitstick, GM

2/10 Terrible

Clemson

Stayed 1 night in Dec 2023
Response from GM on May 19, 2024
Dear Clemson, We are deeply committed to providing outstanding hospitality. Your feedback means a lot to us, and we apologize for not meeting your expectations. We are excited to make your next visit exceptional. Sincerely, Michael Pitstick, GM

10/10 Excellent

Laura J., Woodbury

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Embassy Suites does a great breakfast to keep you full before boarding a plane.
Stayed 1 night in Apr 2024
Response from GM on Apr 28, 2024
Dear Laura J., It is wonderful to hear that you enjoyed your stay as well as our breakfast. Thank you for choosing to join us and leaving us feedback. Please visit us again soon! Best, Michael Pitstick, GM

10/10 Excellent

Miriam, Springfield

Travelled with family
Liked: Cleanliness, staff & service
It was a great stay. Glad this property is getting a renovation as it’s outdated. Still very clean and great staff
Stayed 2 nights in Mar 2024
Response from GM on Apr 28, 2024
Dear Miriam, We are thrilled that we provided you with a great stay. We appreciate you choosing our hotel and hope to welcome you again soon. Thank you for your kind review. Best, Michael Pitstick, GM

8/10 Good

Keaven

Travelled with partner
Liked: Staff & service
The carpet was old and didn't look very clean
Stayed 2 nights in Apr 2024
Response from GM on Apr 27, 2024
Dear Keaven, I’m sorry the cleanliness of your carpet was not up to our high standards; I have taken note. I appreciate you sharing your sincere review with us and other travelers; this allows us to improve future stays. Our team strives to be your hotel of choice when in the area. Best, Michael Pitstick, GM

6/10 Okay

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on Apr 28, 2024
Dear Sharon, Thank you for choosing to stay with us and for providing your valuable feedback. We hope to have the opportunity to impress on a return visit. Sincerely, Michael Pitstick, GM

8/10 Good

Valerie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel conveniently located adjacent to the Convention Center. Hotel rooms nice and large, but could be modernized.
Stayed 2 nights in Apr 2024
Response from GM on Apr 26, 2024
Dear Valerie, I’m glad that our convenient location and nice, spacious accommodations helped make for a nice trip. All your feedback, including areas for improvement, is appreciated as it helps us serve our guests better. Should your travels bring you back to the area, I hope we are your first choice for lodging.Best,Michael PitstickGeneral Manager

10/10 Excellent

Yuxiong

Stayed 1 night in Apr 2024
Response from Tabitha Westbury - Assistant Front Office Manager on May 17, 2024
Thanks for the review! We appreciate you taking your time!

2/10 Terrible

Ina

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This was one of my worst experiences. Checked in on Saturday room is dirty- stain on carpet-stain on the bed sheets. Filter of the air conditioning absolutely filthy. I traveled with an infant. Monday night there was a fire alarm that when off. It was about 10:30 pm- the emergency lights were on- flashing- my son was getting very sick from the lights. I will never stay at this hotel again. If you travel to South Carolina DO NOT stay here.
Stayed 3 nights in Apr 2024
Response from GM on Apr 17, 2024
Dear Ina, We are sorry that your room was not met with our excellence in housekeeping service; I have taken note. Additionally, please accept my sincere apology that the fire alarm interrupted the comfort of your stay. This was an extraordinary circumstance not indicative of our norm, so we hope that you will reconsider a return visit. We’d love the opportunity to leave you with a more favorable impression. Sincerely, Michael Pitstick, GM

4/10 Poor

kevin

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room smelled like cat pee, hair on sink and toilet. Additional charges like parking seemed extreme. Counters in lobby falling apart
Stayed 1 night in Apr 2024
Response from GM on Apr 11, 2024
Dear kevin, We sincerely apologize for any discomfort caused by the odor in your room and our inability to meet our high standards of service. We understand that our guests' satisfaction is paramount, and we regret that we fell short on this occasion. Your feedback is invaluable, and we promise to use it to enhance our services for all our guests. We appreciate your valuable time in sharing your review with us and look forward to welcoming you back soon with an improved experience. Sincerely, Michael Pitstick, GM

8/10 Good

Drucilla

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Efficient staff but not very cordial! And just like everyone else Embassy Suites is losing its status as its service slips. The rooms here could use an upgrade!
Stayed 1 night in Apr 2024
Response from GM on Apr 10, 2024
Dear Drucilla, Thank you for allowing us to welcome you. We aim to exceed every aspect of the guest experience so I regret that we did not meet our goal. We appreciate your feedback and will share it with our management team to make the necessary improvements. We hope to host you again for a WOW experience. Sincerely, Michael Pitstick, GM

2/10 Terrible

Benjamin

Travelled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
We asked for down alternative and ended up discovering, in the middle if the night, that they had only changed one pillow to an alternative. The toilet wouldnt stop flushing, and the towel rack was busted. The front desk didnt seen to care. Every one else was great
Stayed 1 night in Apr 2024
Response from GM on Apr 10, 2024
Dear Benjamin, We are deeply sorry for our failure to fully provide alternative pillows, for not meeting your accommodation needs with the high-quality maintenance care we aim for, and for the unhelpfulness of our associates. We value your feedback and will use it to enhance the experience of future guests. Thank you for sharing your thoughtful reflections with us. Sincerely, Michael Pitstick, GM

4/10 Poor

Serghei

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unhelpful staff at the frontdesk, were not able to assist with any request. Unit had plumming issues, hand soap missing.
Stayed 2 nights in Apr 2024
Response from GM on Apr 10, 2024
Dear Serghei, Thank you for taking the time to share your review. I want to offer my sincere apologies for the poor level of service you received during your visit. I have taken note of your feedback and shared it with our team. We are committed to improving and hope that you will consider visiting us again to experience better customer service. Sincerely, Michael Pitstick, GM

8/10 Good

Laura

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Everything was clean but the property is seriously outdated. The rooms could definitely stand a refresh. Decor is old. My room had a cabinet door completely missing. Most importantly, there should be easily accessible recepticles/usb/usb-c ports from the night stand. I also did not appreciate having to pay for parking. That far out of the city, it should be free.
Stayed 1 night in Apr 2024
Response from GM on Apr 10, 2024
Dear Laura, We appreciate your feedback regarding the cleanliness of our accommodations, but we are sorry to hear that they did not meet your expectations. We also apologize for any inconvenience caused by our parking fee. We have a separate fee for guests who do not have vehicles. We value your business and we hope to have the opportunity to welcome you back soon. Sincerely, Michael Pitstick, GM

4/10 Poor

Lisa

Travelled with family
Close to, within walking distance to Performing Arts Center. Room not very clean, dusty and smelled bad
Stayed 1 night in Apr 2024
Response from GM on Apr 9, 2024
Dear Lisa, We sincerely apologize for your experience. This is not up to our usual standards. I have taken note of your valuable comments regarding the cleanliness of the room and would like to express our gratitude for providing us with this feedback. It is of great importance to us and allows us to monitor and improve. Thank you for choosing to stay with us. Sincerely, Michael Pitstick, GM