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Reviews of Baymont by Wyndham New Buffalo

2.5 out of 5
Baymont by Wyndham New Buffalo
18800 Harbor Country Drive, New Buffalo, MI

Reviews

6.4
Rating 10 - Excellent. 231 out of 1008 reviews" "
Rating 8 - Good. 191 out of 1008 reviews" "
Rating 6 - Okay. 231 out of 1008 reviews" "
Rating 4 - Poor. 199 out of 1008 reviews" "
Rating 2 - Terrible. 156 out of 1008 reviews" "

6.4/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

5.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room and employees sweet
Stayed 1 night in May 2024

6/10 Okay

Kevin and Diana

Travelled with family
Liked: Cleanliness, staff & service
The hotel definitely needs updated. The room was clean but overall the place wasn’t extremely clean and not at all what we expected. The breakfast was just ok and seating limited. The staff wasn’t friendly at all.
Stayed 1 night in May 2024
Response from MANAGEMENT on May 27, 2024
Thank you so much for taking the time to leave us a review! We appreciate all feedback! We are delighted to hear you found your stay with us exceptional, we apologize for the issues mentioned. We hope for another opportunity to provide you with exceptional service again in the future!

10/10 Excellent

SANDY

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My girlfriends and i stayed here for a concert at 4 winds for one night and the room was basic but nice . Showers very nice and hot, nice indoor pool area. The morning breakfast buffet was the bomb!!! Very clean facility just the hallway carpets need updating . The staff are all very nice !
Stayed 1 night in May 2024
Response from MANAGEMENT on May 27, 2024
Thank you so much for taking the time to leave us a review! We appreciate all feedback! We are delighted to hear you found your stay with us exceptional. We hope for another opportunity to provide you with exceptional service again in the future!

10/10 Excellent

Christine and David

Travelled with partner
Liked: Staff & service
sink was slow to drain while brushing teeth and remotr for tv only would give us 1 channel
Stayed 1 night in May 2024
Response from MANAGEMENT on May 27, 2024
Thank you so much for taking the time to leave us a review! We appreciate all feedback! We are delighted to hear you found your stay with us exceptional, we apologize for issues mentioned. We hope for another opportunity to provide you with exceptional service again in the future!

6/10 Okay

Kyle

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not meet expectations
Stayed 1 night in May 2024
Response from MANAGEMENT on May 26, 2024
Thank you so much for taking the time to leave us a review! We appreciate all feedback! We apologize that you found your stay with us less than exceptional. We hope for another opportunity to provide you with exceptional service again in the future!

8/10 Good

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and convenient
Stayed 1 night in May 2024
Response from MANAGEMENT on May 24, 2024
Thank you so much for taking the time to leave us a review! We appreciate all feedback! We are delighted to hear you found your stay with us exceptional. We hope for another opportunity to provide you with exceptional service again in the future!

6/10 Okay

Mateos

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not what I expected
Stayed 1 night in Apr 2024
Response from MANAGEMENT on May 24, 2024
Thank you so much for taking the time to leave us a review! We appreciate all feedback! We apologize you found your stay with us less than exceptional. We hope for another opportunity to provide you with exceptional service again in the future!

6/10 Okay

Janet

Travelled with family
Disliked: Amenities
Room key kept deactivating, liked the pool and hot tub
Stayed 2 nights in May 2024
Response from MANAGEMENT on May 24, 2024
Thank you so much for taking the time to leave us a review! We appreciate all feedback! We apologize you found your stay with us less than exceptional. We hope for another opportunity to provide you with exceptional service again in the future!

10/10 Excellent

Joan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great hotel for the price. It was exactly what I needed...a clean, affordable, comfortable bed for the night and a good breakfast the next morning.
Stayed 1 night in May 2024
Response from MANAGEMENT on May 16, 2024
Thank you so much for taking the time to leave us a review! We appreciate all feedback! We are pleased to hear you enjoyed your stay, we look forward to providing you with exceptional service again in the future!

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and we loved that they had a shuttle to the casino
Stayed 2 nights in May 2024
Response from MANAGEMENT on May 13, 2024
Thank you so much for taking the time to leave us a review! We appreciate all feedback! We are pleased to hear you enjoyed your stay, we look forward to providing you with exceptional service again in the future!

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from MANAGEMENT on May 13, 2024
Thank you so much for taking the time to leave us a review! We appreciate all feedback! We are pleased to hear you enjoyed your stay, we look forward to providing you with exceptional service again in the future!

6/10 Okay

Ericka

Liked: Staff & service
Stayed 1 night in May 2024
Response from MANAGEMENT on May 9, 2024
Thank you so much for taking the time to leave us a review! We appreciate all feedback! We are pleased to hear you enjoyed your stay, we look forward to providing you with exceptional service again in the future!

6/10 Okay

Edward

Travelled with partner
Liked: Cleanliness
Felt like I was in a nasty area
Stayed 1 night in May 2024
Response from MANAGEMENT on May 5, 2024
Thank you so much for taking the time to leave us a review! We appreciate all feedback! We apologize you found your stay less than satisfactory. We look forward to providing you with exceptional service again in the future!

8/10 Good

Darlene

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool
Stayed 1 night in Apr 2024
Response from MANAGEMENT on May 5, 2024
Thank you so much for taking the time to leave us a review! We appreciate all feedback! We are pleased to hear you enjoyed your stay with us. We look forward to providing you with exceptional service again in the future!

4/10 Poor

Maria

Disliked: Property conditions & facilities
Stayed 1 night in May 2024
Response from MANAGEMENT on May 5, 2024
Thank you so much for taking the time to leave us a review! We appreciate all feedback! We apologize you found your stay less than satisfactory. We look forward to providing you with exceptional service again in the future!

10/10 Excellent

Reva

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable beds. Staff efficient and friendly. Very close to excellent eating places. Only bad thing was the complimentary breakfast left a lot to be desired.
Stayed 1 night in Apr 2024
Response from MANAGEMENT on May 2, 2024
Thank you so much for taking the time to leave us a review! We appreciate all feedback! We are pleased to hear you enjoyed your stay, we look forward to providing you with exceptional service again in the future!

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from MANAGEMENT on May 2, 2024
Thank you so much for taking the time to leave us a review! We appreciate all feedback! We are pleased to hear you enjoyed your stay, we look forward to providing you with exceptional service again in the future!

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay here again
Stayed 1 night in Apr 2024
Response from MANAGEMENT on Apr 29, 2024
Thank you so much for taking the time to leave us a review! We appreciate all feedback! We are pleased to hear you enjoyed your stay, we look forward to providing you with exceptional service again in the future!

6/10 Okay

Royal

Travelled with partner
Reasonable price and needs update.
Stayed 1 night in Apr 2024
Response from MANAGEMENT on Apr 29, 2024
Thank you so much for taking the time to leave us a review! We appreciate all feedback! We are pleased to hear you enjoyed your stay, we look forward to providing you with exceptional service again in the future!

4/10 Poor

Michelle

Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from MANAGEMENT on May 2, 2024
Thank you so much for taking the time to leave us a review! We appreciate all feedback! We apologize you found your stay with us less than satisfactory. We hope for another opportunity to provide you with exceptional service again in the future!

10/10 Excellent

Samantha, Greenfield

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the staff! Very quiet.
Stayed 1 night in Apr 2024
Response from MANAGEMENT on Apr 29, 2024
Thank you so much for taking the time to leave us a review! We appreciate all feedback! We are pleased to hear you enjoyed your stay, we look forward to providing you with exceptional service again in the future!

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from MANAGEMENT on Apr 25, 2024
Thank you so much for taking the time to leave us a review! We appreciate all feedback! We are pleased to hear you enjoyed your stay, we look forward to providing you with exceptional service again in the future!

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not bad for the price, better than I expected, especially for a weekend stay. Pool, hot tub works well, nice patio outside, we enjoyed a fire. Staff and fellow guests were all very friendly. Beach is 5 minutes away. Breakfast was good, plenty of options. I would stay again.
Stayed 1 night in Apr 2024
Response from MANAGEMENT on Apr 25, 2024
Thank you so much for taking the time to leave us a review! We appreciate all feedback! We are pleased to hear you enjoyed your stay, we look forward to providing you with exceptional service again in the future!

10/10 Excellent

Dawn

Stayed 1 night in Mar 2024
Response from MANAGEMENT on May 12, 2024
Thank you so much for taking the time to leave us a review! We appreciate all feedback! We are pleased to hear you enjoyed your stay, we look forward to providing you with exceptional service again in the future!

2/10 Terrible

Joseph

Stayed 1 night in Apr 2024
Response from MANAGEMENT on May 12, 2024
Thank you so much for taking the time to leave us a review! We appreciate all feedback! We apologize that you found your stay with us less than satisfactory. We hope to have another opportunity to provide you with exceptional service again in the future!

8/10 Good

Anthony

Disliked: Cleanliness
Great hotel a little dusty and you can tell they dont clean up behind the furniture
Stayed 1 night in Apr 2024
Response from MANAGEMENT on Apr 21, 2024
Thank you so much for taking the time to leave us a review! We appreciate all feedback! We are pleased to hear you enjoyed your stay, we look forward to providing you with exceptional service again in the future!

8/10 Good

Daryl

Stayed 1 night in Apr 2024
Response from MANAGEMENT on Apr 21, 2024
Thank you so much for taking the time to leave us a review! We appreciate all feedback! We are pleased to hear you enjoyed your stay, we look forward to providing you with exceptional service again in the future!

4/10 Poor

Cynthia

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property is ran down, sagging ceilings, broken tiles in the bathroom, the pool had a scum on the top.
Stayed 2 nights in Apr 2024
Response from MANAGEMENT on Apr 15, 2024
Thank you so much for taking the time to leave us a review! We appreciate all feedback! We apologize you found your stay with us less than satisfactory. A child had poured bath soap into the pool and it looked like scum on top. we look forward to providing you with exceptional service again in the future!

4/10 Poor

Joseph, Riverside

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from MANAGEMENT on Apr 13, 2024
Thank you so much for taking the time to leave us a review! We appreciate all feedback! We are sorry you found your stay less than satisfactory, we hope for another opportunity to provide you with exceptional service again in the future!

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
We had an enjoyable stay
Stayed 1 night in Mar 2024
Response from MANAGEMENT on Apr 11, 2024
Thank you so much for taking the time to leave us a review! We appreciate all feedback! We are pleased to hear you enjoyed your stay, we look forward to providing you with exceptional service again in the future!

10/10 Excellent

kandis Dyan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from MANAGEMENT on Apr 11, 2024
Thank you so much for taking the time to leave us a review! We appreciate all feedback! We are pleased to hear you enjoyed your stay, we look forward to providing you with exceptional service again in the future!

10/10 Excellent

Yorleni

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Apr 2024
Response from MANAGEMENT on Apr 7, 2024
Thank you do much for taking the time to leave us a review! We appreciate all feedback! We look forward to providing you with exceptional service again in the future!

10/10 Excellent

Deana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from MANAGEMENT on Apr 7, 2024
Thank you do much for taking the time to leave us a review! We appreciate all feedback! We look forward to providing you with exceptional service again in the future!

4/10 Poor

Marina

Liked: Cleanliness
Disliked: Property conditions & facilities
The property was clean but building need renovations.
Stayed 3 nights in Mar 2024
Response from MANAGEMENT on Apr 4, 2024
Thank you for taking the time to leave us a review! We appreciate all feedback! We are sorry you found your stay less than satisfactory. We hope for another opportunity to provide you with exceptional service in the future!

8/10 Good

Robin

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from MANAGEMENT on Apr 1, 2024
Thank you so much for taking the time to leave us a review! We appreciate all feedback! We look forward to providing you with exceptional service again in the future!

6/10 Okay

Joseph

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Pool water was very cold and the beds were not soft at all. Woke up very sore and did not get a good night sleep. Other then that it was a good place.
Stayed 1 night in Mar 2024
Response from MANAGEMENT on Mar 28, 2024
Thank you so much for taking the time to leave us a review! We appreciate all feedback! We apologize you found your stay less than satisfactory. We hope for another opportunity to provide you with exceptional service in the future!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and helpful. My room was neat and clean. Parking was plentiful.
Stayed 1 night in Mar 2024
Response from MANAGEMENT on Mar 21, 2024
Thank you so much for taking the time to leave us a review! We appreciate all feedback! We hope for another opportunity to provide you with exceptional service in the future!

6/10 Okay

debra

Travelled with partner
Liked: Staff & service
Staff was pleasant and check in was fast and easy. The room although was clean bathroom was missing parts of vanity and toilet seat was missing vinyl in parts shower was not intended for people over 4 ft tall
Stayed 1 night in Mar 2024
Response from MANAGEMENT on Mar 21, 2024
Thank you so much for taking the time to leave us a review! We appreciate all feedback! We apologize you found your stay less than satisfactory. We hope for another opportunity to provide you with exceptional service in the future!

4/10 Poor

Zachary

Stayed 1 night in Mar 2024
Response from MANAGEMENT on Mar 21, 2024
Thank you so much for taking the time to leave us a review! We appreciate all feedback! We apologize you found your stay less than satisfactory. We hope for another opportunity to provide you with exceptional service in the future!

10/10 Excellent

Tysha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice and the pool/hot tub were amazing!!
Response from MANAGEMENT on Mar 14, 2024
Thank you so much for taking the time to leave us a review! We appreciate all feedback! We are delighted you enjoyed your stay with us. We look forward to provide you with exceptional service again in the future!

10/10 Excellent

Amanda, Sawyer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great stay! Very friendly people. The beds were extremely comfortable. The pool and hot tub were a bonus. And the location is so close to downtown New Buffalo and a stones throw away from Four Winds Casino in which a free shuttle is provided and so convenient! Will definitely stay here again!
Stayed 1 night in Mar 2024
Response from MANAGEMENT on Mar 14, 2024
Thank you so much for taking the time to leave us a review! We appreciate all feedback! We are very happy to hear you found your stay with us enjoyable. We look forward to provide you with exceptional service again in the future!

4/10 Poor

Ruth

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff were great. Very attentive. Property is dingy. TV didn't work and was suggested I press the red button to reset the satellite. So recovering from hip surgery - that meant moving the desk and reaching way behind other stand too heavy to move. And it didn't work anyway. Screen on ground floor window torn and hanging off. TV channel guide was not only sticky but inaccurate for what was supposedly provided.
Stayed 1 night in Mar 2024
Response from MANAGEMENT on Mar 14, 2024
Thank you so much for taking the time to leave us a review! We appreciate all feedback! We apologize you found your stay with us less than satisfactory. We look forward to provide you with exceptional service in the future!

4/10 Poor

Austyn

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from MANAGEMENT on Mar 14, 2024
Thank you so much for taking the time to leave us a review! We appreciate all feedback! We apologize you found your stay with us less than satisfactory. We look forward to provide you with exceptional service in the future!

10/10 Excellent

Kalman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from MANAGEMENT on Mar 14, 2024
Thank you so much for taking the time to leave us a review! We appreciate all feedback! We are very happy to hear you found your stay with us enjoyable. We look forward to provide you with exceptional service again in the future!

2/10 Terrible

Tanisha

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was not a good stay. The water got cold after 5 min into showering. The Jacuzzi tub in the room is for a kid and the water does not stay warm enough to even want to soak in the Jacuzzi tub. There were cob webs and dust throughout the room. Hair all over the shower. Also the T.V remote did not change the channels, only worked for the volume! Very unhappy after I was traveling a while and was ready to relax.
Stayed 1 night in Feb 2024
Response from MANAGEMENT on Mar 14, 2024
Thank you so much for taking the time to leave us a review! We appreciate all feedback! We apologize you found your stay with us less than satisfactory. We look forward to provide you with exceptional service in the future!

2/10 Terrible

Barb

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from MANAGEMENT on Mar 14, 2024
Thank you so much for taking the time to leave us a review! We appreciate all feedback! We apologize you found your stay with us less than satisfactory. We look forward to provide you with exceptional service in the future!

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No thanks
Stayed 3 nights in Feb 2024
Response from MANAGEMENT on Mar 14, 2024
Thank you so much for taking the time to leave us a review! We appreciate all feedback! We are very happy to hear you found your stay with us enjoyable. We look forward to provide you with exceptional service again in the future!

2/10 Terrible

Barbara

Stayed 1 night in Feb 2024
Response from MANAGEMENT on Mar 21, 2024
Thank you so much for taking the time to leave us a review! We appreciate all feedback! We apologize you found your stay less than satisfactory. We hope for another opportunity to provide you with exceptional service in the future!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from MANAGEMENT on Mar 14, 2024
Thank you so much for taking the time to leave us a review! We appreciate all feedback! We are very happy to hear you found your stay with us enjoyable. We look forward to provide you with exceptional service again in the future!

8/10 Good

Bryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a jacuzzi room here because we came to gamble at the four winds. It was nice. No complaints. The hotel is a little dated but priced appropriately.
Stayed 1 night in Feb 2024
Response from MANAGEMENT on Mar 14, 2024
Thank you so much for taking the time to leave us a review! We appreciate all feedback! We are very happy to hear you found your stay with us enjoyable. We look forward to provide you with exceptional service again in the future!