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Reviews of Royalton Negril, An Autograph Collection All-Inclusive Resort

4.5 out of 5
Royalton Negril, An Autograph Collection All-Inclusive Resort
Norman Manley Boulevard, Negril, Westmoreland

Reviews

7.6

Good

Rating 10 - Excellent. 437 out of 1009 reviews" "
Rating 8 - Good. 227 out of 1009 reviews" "
Rating 6 - Okay. 136 out of 1009 reviews" "
Rating 4 - Poor. 89 out of 1009 reviews" "
Rating 2 - Terrible. 120 out of 1009 reviews" "

8.4/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was there for Mochofest festival and my stay here was here excellent. Majority of staff was friendly and outgoing. This will be my go to resort the next time I’m in Negril.
Stayed 3 nights in May 2024

10/10 Excellent

Nancy Cruz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was super sweet! The vibes were amazing
Stayed 4 nights in May 2024
Response from Management Team on May 27, 2024
Dear Nancy,Thank you for choosing Royalton Negril for your recent visit.It was a pleasure hosting you and we hope to welcome you again.Regards,

10/10 Excellent

Kathi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything. I went to a a wedding, which was on the property, beautiful. The staff was ,so accommodating. Shout out to Jessica 😊. At the time, US has a travel alert. I'm very sad because I feel it's False News. I felt very Safe and I was a solo traveller. I love Jamica and will be back.
Stayed 3 nights in Mar 2024
Response from Management Team on May 27, 2024
Thank you for choosing Royalton Negril for your recent visit.Our team is delighted to see your comments on the hospitality of our hosts. It was a pleasure hosting you and we hope to welcome you again.Regards,

8/10 Good

Keisha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great but checking was veeeeerry slow
Stayed 2 nights in Mar 2024
Response from Management Team on May 27, 2024
Dear Keisha, Thank you for choosing Royalton Negril for your recent visit.It was a pleasure hosting you and we hope to welcome you again.Regards,

10/10 Excellent

Yolanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in/out was quck and simple. The food was delicious. Our butler O'Neil was amazing. Came with a family of 9 and we all enjoyed it. Only complaint is the room my daughter and I had the A/C did not work well at all. Will definitely recommend resort and hope to return soon.
Response from Management Team on May 22, 2024
Dear Yolanda,Thank you for choosing Royalton Negril for your recent vacation.We are thrilled to see your comments on the delicious food, and amazing butlers.Our team hopes you will give us another opportunity to host you again.Regards,Royalton NegrilManagement Team.

10/10 Excellent

Dianne

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the Royalton Negril needed one more day maybe two. Everyone was nice and informative Nicholas and Laura was the best didn't get to meet Laura but kept incontact with us by texting. They made us feel at home did our reservations answer and questions and concerns we had. My only complaint was the mosquitoes but they love me at home also. Until next thanks for the hospitality love you guys and Jamaica Negril !!!!
Stayed 4 nights in May 2024
Response from Management Team on May 22, 2024
Dear Diannae,Thank you for choosing Royalton Negril for your recent vacation.Our team hopes you will give us another opportunity to host you again.Regards,Royalton NegrilManagement Team.

10/10 Excellent

Kindel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Management Team on May 22, 2024
Dear Kindel,Thank you for choosing Royalton Negril for your recent vacation.Our team hopes you will give us another opportunity to host you again.Regards,Royalton NegrilManagement Team.

2/10 Terrible

juddy

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Management Team on May 22, 2024
Dear Juddy, Thank you for choosing our resort for your recent vacation with us. It is our sincerest hope that you grant us another opportunity to host you again. Regards,Royalton NegrilManagement Team.

2/10 Terrible

Nafisah

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff was very nice. The room ,linen and floor was dirty. The order in my room was Moldy like water had wet it and it was locked up for weeks then we had dinner at the steakhouse. It was very, very good. The only thing I did not like was the timeframe from when I checked in and asked for my room to be clean, it was not done and after four hours off returning to the room it wasn’t done when I had to go back to the front decks to request for someone to clean the room and change the linens then at 1 o’clock at night my room was finally changed and keypad my overall experience was not a nice one. Hope it will get better in the future .
Stayed 1 night in May 2024
Response from Management Team on May 20, 2024
Dear Nafisah, Thank you for choosing our resort for your recent vacation. Please accept our sincerest apology for any inconsistent service you received during your stay, your concerns were shared with the relevant managers who will implement the necessary measures for improvement. It is our sincerest hope that you grant us another opportunity to host you again so that we can deliver an experience that will surpass your last.Regards,Royalton NegrilManagement Team.

8/10 Good

Vernon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Management Team on May 22, 2024
Dear Vernon,Thank you for choosing Royalton Negril for your recent vacation.Our team hopes you will give us another opportunity to host you again.Regards,Royalton NegrilManagement Team.

8/10 Good

Tanya

Liked: Staff & service
Stayed 5 nights in May 2024
Response from Management Team on May 22, 2024
Dear Tanya,Thank you for choosing Royalton Negril for your recent vacation.Our team hopes you will give us another opportunity to host you again.Regards,Royalton NegrilManagement Team.

6/10 Okay

Mara R Da

Travelled with family, Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
To start off we went to the Royalton because it was recommended as a place to do our destination wedding by someone who had a great Experience just before Covid. With high hopes that this would be the place that we were going to get married we traveled over three hours by plane and over an hour via mobile transportation to reach this property. We also had had contact with the on-site wedding planner to our arrival who knew the dates we booked our trip for. Upon arrival, the treatment was mediocre from the start. As a couple who has visited several all inclusive destinations, we were sad to see that this one lacked personality from the staff. It was rare to see staff that were truly happy to be there. On several occasions, the bartender at the bar just behind the entertainment stage near the beach, Had an attitude every time we would ask for drinks. And I must emphasize that we are tippers! I could understand if we were a couple that did not tip every single person that helped us from Butler to bartender to waitress, to bellboys An even staff that were driving the golf carts to help us With transportation through the resort . Then the attitude would be warranted; however, we understand the struggle of strongly depending on tips for income. We were extremely turned off by the service; Huge disappointment. Then, to make matters worse when we finally brought our family to their room, we open the door to find a minimum of 5 LIVE roaches!!!! Long story short, we will never return.
Stayed 4 nights in May 2024
Response from Management Team on May 19, 2024
Dear Mara,Thank you for choosing Royalton Negril for your recent visit.We are saddened to learn that we did not exceed your expectations during your stay with us. Please accept our sincerest apology for any inconsistent service you received during your stay, your concerns were shared with the respective managers who will implement the necessary actions for improvement.It is our sincerest hope that you grant us another opportunity to host you again so that we can deliver an experience that will exceed your last. Regards,

8/10 Good

Marie

Travelled with group
Liked: Amenities
My toilet didn't flush properly. The air conditioning was not enough. It was hot in the rooms and elevator
Stayed 4 nights in May 2024
Response from Management Team on May 14, 2024
Dear Marie,Thank you for choosing Royalton Negril for your recent visit. Our team values your feedback as this information allows us to identify our areas of opportunity. It is our sincerest hope that you grant us another opportunity to host you again so that we can deliver an experience that will surpass your last. Regards,

8/10 Good

Deana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic time at Royalton. Property, rooms, everything was clean and comfortable. The staff was friendly and pleasant, and hard working. The only issue was the food was hit or miss. room service food was the worst and often not edible. The buffet was okay and could always find something. The alacarte restaurants were far superior with the exception of the italian restaurant - it was horrible. worst pasta I've ever had. 2nd stay at Royalton and the food was not great either time. BUT we didn't starve and all in all had a wonderful time.
Stayed 7 nights in May 2024
Response from Kimberly Keddo- Assistant Guest Service Manager on May 14, 2024
We are honored that you had chosen Royalton Negril as your vacation destination and at the onset would like to extend apologies for any inconvenience you had experienced. Your feedback is essential and will most certainly be shared with the team as we not only want to improve our brand but to also ensure that your next stay with us will be even more memorable.

4/10 Poor

John

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival we were put in a room with two queen beds when we had reserved a king size bed. We brought that issue up to the front desk and we didnt get a call back saying they weren't moving us till hours later. There were many issues with the resort running out of items or not having them available upon request, i.e. kethchup, highchairs, milk, slices of bread , *beer for our room*. Many of our requests seemed to be ignored and the staff didn't care, even though we came with a toddler. It seemed that our requests for certain basic necessities were met with annoyance and attitude. I would recommed anyone traveling to Jamaica try another resort, especially if you have a small child.
Stayed 5 nights in May 2024
Response from Management Team on May 8, 2024
Dear John, Thank you for choosing our resort for your recent visit.Kindly accept our sincerest apology for any inconsistent service you received during your stay, your concerns were shared with the relevant managers for improvement.It is our isncerest hope that you grant us another opportunity to host you again. Regards,Royalton NegrilManagement Team.

8/10 Good

Liza

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2024
Response from Management Team on May 8, 2024
Dear Liza, Thank you for choosing Royalton Negril for your recent. It was a pleasure hosting you and we hope to welcome you again. Regards,Royalton NegrilManagement Team.

8/10 Good

Cassandra Andrews

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are exceptional, very accommodating.
Stayed 3 nights in Apr 2024
Response from Management Team on May 6, 2024
Dear Cassandra, Thank you for choosing Royalton Negril for your recent visit.It was a pleasure hosting you and we hope to see you again.Regards,

10/10 Excellent

Vincent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Christiana (expedia ambassador was the best
Stayed 3 nights in Apr 2024
Response from Management Team on May 6, 2024
Dear Vincent, Thank you for choosing Royalton Negril for your recent visit.It was a pleasure hosting you and we hope to see you again.Regards,

10/10 Excellent

Emily Jayne

Travelled with family, Travelled with group
Above and beyond!! The staff is so kind, professional, accommodating and friendly! Neckola, Brent, Nixon and Selena were AMAZING! The Vibe Team kept the fun going all day into the night! Literally fun for everyone from toddlers to grown adults.
Stayed 6 nights in Apr 2024
Response from Management Team on May 6, 2024
Dear Emily, Thank you for choosing Royalton Negril for your recent visit.We are delighted to see your comments on the amazing hosts who contributed positively to your trip; they will be commended for their efforts.It was a pleasure hosting you and we hope to see you again.Regards,

8/10 Good

Shantal

Stayed 1 night in May 2024
Response from Management Team on May 27, 2024
Dear Shantal,Thank you for choosing Royalton Negril for your recent visit.It was a pleasure hosting you and we hope to welcome you again.Regards,

10/10 Excellent

Quaaja

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it felt very safe staff was very nice welcoming would definitely book again
Stayed 4 nights in Apr 2024
Response from Management Team on May 3, 2024
Dear Quaaja,Thank you for choosing Royalton Negril for your recent visit.It was certainly a pleasure hosting you and we hope to welcome you again.Regards,

10/10 Excellent

Danisha, St Ann

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Apr 2024
Response from Management Team on May 1, 2024
Dear Danisha, Thank you for choosing Royalton Negril for your recent visit.It was a pleasure hosting you and we hope to welcome you again.Regards,Royalton NegrilManagement Team.

10/10 Excellent

Tiara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the ocean view room, and all the staff were fantastic. The food and entertainment were great. We plan on coming back and staying in the swim up room.
Stayed 5 nights in Apr 2024
Response from Management Team on Apr 29, 2024
Dear Tiara, Thank you for choosing Royalton Negril for your recent visit.It was a pleasure hosting you and we hope to welcome you again.Regards,Royalton NegrilManagement Team.

10/10 Excellent

swaroop

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property with amazing staff made it a very memorable vacation
Stayed 5 nights in Apr 2024
Response from Management Team on Apr 29, 2024
Dear swaroop, Thank you for choosing Royalton Negril for your recent visit.It was a pleasure hosting you and we hope to welcome you again.Regards,Royalton NegrilManagement Team.

10/10 Excellent

shalton

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 2 nights in Apr 2024
Response from Management Team on Apr 25, 2024
Dear shalton,Thank you for choosing Royalton Negril for your recent visit.It was a pleasure hosting you and we hope to welcome you again.Regards,Royalton NegrilManagement Team.

10/10 Excellent

Oleg

Liked: Cleanliness, staff & service, property conditions & facilities
All
Stayed 7 nights in Apr 2024
Response from Management Team on Apr 25, 2024
Dear Oleg,Thank you for choosing Royalton Negril for your recent visit.It was a pleasure hosting you and we hope to welcome you again.Regards,Royalton NegrilManagement Team.

6/10 Okay

Jessica

Disliked: Cleanliness
Stayed 4 nights in Apr 2024
Response from Management Team on Apr 25, 2024
Dear Jessica,Thank you for choosing Royalton Negril for your recent visit.It was a pleasure hosting you and we hope to welcome you again.Regards,Royalton NegrilManagement Team.

6/10 Okay

Sonnequa

Stayed 4 nights in Apr 2024
Response from Management Team on May 13, 2024
Dear Sonnequa, Thank you for choosing Royalton Negril for your recent visit.It was a pleasure hosting you and we hope to welcome you again.Regards,Royalton NegrilManagement Team.

2/10 Terrible

Suzieth

Stayed 3 nights in Apr 2024
Response from Management Team on May 8, 2024
Dear Suzieth, Thank you for choosing our resort for your recent. It was a pleasure hosting you and we hope to welcome you again. Regards,Royalton NegrilManagement Team.

8/10 Good

Jason, Brampton

Stayed 9 nights in Apr 2024
Response from Management Team on May 6, 2024
Dear Jason, Thank you for choosing Royalton Negril for your recent visit.It was a pleasure hosting you and we hope to see you again.Regards,

10/10 Excellent

Asya

Stayed 2 nights in Apr 2024
Response from Management Team on May 6, 2024
Dear Asya, Thank you for choosing Royalton Negril for your recent visit.It was a pleasure hosting you and we hope to see you again.Regards,

6/10 Okay

Lonette

Travelled with group
Disliked: Cleanliness, staff & service
Some of the customer service had bad attitudes, very unfriendly. They act like they didn't want be there. Need more customer service training. My second time there, my first time i had a wonderful everyone was nice. Second time around was not happy, will not go back.
Stayed 4 nights in Apr 2024
Response from Management Team on Apr 16, 2024
Dear Lonette,Thank you for choosing Royalton Negril for your recent visit.Please accept our sincerest apology for any inconsistent service you received during your stay, your concerns were shared with the relevant managers for improvement.It was a pleasure hosting you and we hope to welcome you again so that we can deliver an experience that will exceed your last.Regards,

10/10 Excellent

Mitzie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Management Team on Apr 16, 2024
Dear Mitzie,Thank you for choosing Royalton Negril for your recent visit.It was a pleasure hosting you and we hope to welcome you again.Regards,

10/10 Excellent

Virgil Lee Loren Robinson

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The resort had excellent food and customer service. The nightly entertainment was great as well
Stayed 3 nights in Apr 2024
Response from Management Team on Apr 15, 2024
Dear Virgil, Thank you for choosing Royalton Negril for your recent visit.It was a pleasure hosting you and we hope to welcome you again.Regards,Royalton NegrilManagement Team.

8/10 Good

LaShawn

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly.
Stayed 4 nights in Apr 2024
Response from Management Team on Apr 15, 2024
Dear LaShawn,Thank you for choosing Royalton Negril for your recent visit.It was a pleasure hosting you and we hope to welcome you again.Regards,Royalton NegrilManagement Team.

10/10 Excellent

Simone

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The girl assigned to assisting us was amazing. She booked all of our dinner reservations which allowed us to try all the restaurants.
Stayed 7 nights in Mar 2024
Response from Management Team on Apr 12, 2024
Dear Simone,Thank you for choosing Royalton Negril for your recent vacation.It was a pleasure hosting you and we hope to welcome you again. Regards,

6/10 Okay

Murjania

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was so accommodating! The entertainment was cool. There was no top shelf liquor. The ambience was nice but the property itself was old not taken care of. The pool was not maintained, the room smelled musty and urine in the bathroom. I asked to be moved I didn’t get moved until the 3rd day and at 4pm. The food was mediocre here. I feel like this resort shouldn’t have been $500 ish a night. More so like $250-300 a night Reminds me of an upgraded motel 6. I won’t be back.
Stayed 3 nights in Apr 2024
Response from Management Team on Apr 10, 2024
Dear Mujania, Thank you for choosing Royalton Negril for your recent vacation and for taking the time to share your experience with us. Our team is pleased to see your comments on the hospitality of our hosts, and entertaining activities. Kindly accept our sincerest apology for any inconsistent service you received during your stay, your concerns were duly noted and shared with the relevant managers for improvement.We hope that you grant us another opportunity to host you again so that we can deliver an experience that will exceed your last. Regards, Royalton NegrilManagement Team.

10/10 Excellent

Ayanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the Royalton. The entertainment and parties at night were amazing. The bartender Shauntele at the Martini Bar was great and the host Alan by the cabanas gave us excellent service. We will definitely be back!!
Stayed 4 nights in Mar 2024
Response from Management Team on Apr 9, 2024
Dear Ayanna,Thank you for choosing Royalton Negril for your recent vacation.We are pleased to see your comments on the excellent service received from Shauntele who delivered outstanding service and entertaining nightly activities. It was a pleasure hosting you and we hope to welcome you again.Regards,Royalton NegrilManagement Team.

4/10 Poor

Mark

Travelled with family
The front desk is very unprofessional. They didnt have change for money and very slow with check in process. My bathtub had blue
Stayed 4 nights in Apr 2024
Response from Management Team on Apr 9, 2024
Dear Mark, Thank you for choosing our resort for your recent vacation. Our team values your feedback as this information allows us to improve our products and services. It is our sincerest hope that you grant us another opportunity to host you again so that we can deliver an experience that will exceed your last

10/10 Excellent

Jody

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views and beach area were gorgeous!
Stayed 6 nights in Mar 2024
Response from Management Team on Apr 8, 2024
Dear Jody, Thank you for choosing Royalton Negril for your recent vacation. It was a please hosting you and we hope to welcome you again. Regards, Royalton NegrilManagement Team.

2/10 Terrible

Karen

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Response from Management Team on Apr 8, 2024
Dear Karen,Thank you for choosing our resort for your recent vacation. We sincerely hope that you grant us another opportunity to host you again so that we can deliver an experience that will exceed your last. Regards, Royalton NegrilManagement Team.

4/10 Poor

Kyra

Disliked: Cleanliness, staff & service, property conditions & facilities
The toilet stopped working . The swim-up was inoperable water was very low , dirty and unfiltered. There was even food (piece of chicken) inside of it. I could not use it and they were aware of this issue before I checked in but still charged me for it. My sister’s swim-up was fine! I was told numerous time is would be fixed but on my last day they told me that there was an on going issue. And I’d have to wait for someone to reach out to me for compensation . It’s been a week and no one has done so.
Stayed 3 nights in Mar 2024
Response from Management Team on Apr 4, 2024
Dear Kyra, Thank you for choosing our resort for your recent vacation and for taking the time to share your experience with us. Our team always aims to provide the highest level of service to our valued guests, so it is very disheartening to learn that we delivered less than an incredible vacation experience during your stay. Kindly accept our sincerest apology for any inconvenience you encountered during your stay, your concerns were duly noted and shared with the respective managers for further review.It is our sincerest hope that you grant us another opportunity host you again so that we can deliver an experience that will exceed your last.Regards,

2/10 Terrible

Praveena

Travelled with partner, Travelled with group
Our hotel room was absolutely disgusting! The service is atrocious. Our toilet was broken the whole time we were there and I called numerous times and they did not do anything about it. We had to call for towels every day once they cleaned the room they never replaced towels. Overall the hotel is run down and disgusting!
Stayed 3 nights in Mar 2024
Response from Management Team on Apr 4, 2024
Dear Praveena, Thank you for choosing our resort for your recent vacation and for taking the time to share your experience with us. Our team always aims to provide the highest level of service to our valued guests, so it is very disheartening to learn that we delivered less than an incredible vacation experience during your stay. Kindly accept our sincerest apology for any inconvenience you encountered during your stay, your concerns were duly noted and shared with the respective managers for further review.It is our sincerest hope that you grant us another opportunity host you again so that we can deliver an experience that will exceed your last.Regards,

8/10 Good

Sheilla Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is perfect for families with teenagers! They will love it there as it caters to that age. The rooms are unique and the property is small and everything is convenient. The beach is separated into sections and it’s not a wide beach, but is sufficient and staff does a good job at raking any sea grass that comes to shore. Some of the bars have good and fast service but the main pool bar does not! Only diamond club members can make reservations for dinner restaurants and the buffet was the same everyday, which is good if you like to know what to expect. There are activities and nightly entertainment. The coffee and ice cream shop were popular and good. I would stay there again primarily because it offers a lot and is very convenient because of its small size.
Stayed 7 nights in Mar 2024
Response from Management Team on Apr 1, 2024
Dear Sheilla, Thank you for choosing our resort for your recent visit. We are happy to see that you enjoyed your experience with us. It was a pleasure hosting you and we hope to welcome you again.Regards, Royalton NegrilManagement Team.

4/10 Poor

Ann Y., chicago

Travelled with family, Travelled with group
For a luxury hotel, I’m not sure Royalton Negril fits this category. Upon arrival, the check-in process was very smooth the reception team were all very professional, friendly and knowledgable. The room was not cleaned well: the showers, bathroom and floors felt dirty. The swim out terrace area was not cleaned: the loungers, chairs, cushions and floor area were not cleaned when we arrived and were consistently dirty during our stay. We had requested a “mostly sunny” swim up suite and there was barely any sun at our pool. The whole purpose of paying extra for a swim up suite is to enjoy the privacy of having our own pool area (with sunshine) when needed. The restaurant food is very average (the jerk “chicken” hut was delicious and the food truck was also pretty good. The alcoholic drinks were not good, the quality of alcohol (and food) was not “luxury hotel” standards, and some drinks were not even drinkable. The Vibes team and the Water activities team did GREAT and worked very hard to make sure people were having a great time. The sailing instructor (white sunglasses) was fantastic. The grounds are ok but majority of the hotel (including diamond club) faces north and east, They clearly have nicer, more lush grounds (and suites) at the Hideaway and Great Lido side - which are both adults only. The drive is one hour from the airport, so I really expected more wow. The hotel was not cheap but it felt cheap, not luxurious. It was not worth the hour drive.
Stayed 7 nights in Mar 2024
Response from Management Team on Apr 1, 2024
Dear Ann Y, Thank you for choosing our resort for your recent visit. Kindly accept our sincerest apology for any inconsistent service you received during your stay.It is our sincerest hope that you grant us another opportunity to host you again so that we can deliver an experience that will exceed your last. Regards, Royalton NegrilManagement Team.

4/10 Poor

Kimberly

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Management Team on Apr 1, 2024
Dear Kimberly, Thank you for choosing our resort for your recent visit. Kindly accept our sincerest apology for any inconsistent service you received during your stay.It is our sincerest hope that you grant us another opportunity to host you again so that we can deliver an experience that will exceed your last. Regards, Royalton NegrilManagement Team.

6/10 Okay

Maxine

Travelled with family
Liked: Amenities, property conditions & facilities
As returning guests, we were eagerly anticipating our third stay, particularly in the luxurious Presidential Suite. However, our recent experience fell short of our expectations, leaving us with mixed feelings about our visit.While the suite boasted opulent amenities, such as spacious accommodations and elegant decor, we encountered numerous issues that detracted from our overall enjoyment. Most notably, the faulty doors within our suite proved to be a persistent inconvenience throughout our stay. Despite reporting the issue multiple times, including a visit from maintenance, the problem persisted unresolved. This rendered accessing certain areas of the suite cumbersome and frustrating, as the doors would only partially open, requiring us to maneuver through narrow gaps.Additionally, we were disappointed by the inconsistent water supply during the initial days of our visit. Although we were informed of water conservation efforts due to a purported drought in Jamaica, the sudden restoration of full water pressure coincided suspiciously with the repair of a burst water pipe outside the hotel. This discrepancy raised questions about the transparency of the hotel's communication regarding the issue.Furthermore, while the culinary offerings at the Royalton Negril remained abundant and delectable, we observed a decline in the quality of room service compared to previous years. the resort's dining options continued to impress, showcasing a diverse array of culinary delights.
Stayed 5 nights in Mar 2024
Response from Management Team on Apr 4, 2024
Dear Maxine, Thank you for choosing our resort for your recent vacation and for taking the time to share your experience with us. Our team always aims to provide the highest level of service to our valued guests, so it is very disheartening to learn that we delivered less than an incredible vacation experience during your stay. Kindly accept our sincerest apology for any inconvenience you encountered during your stay, your concerns were duly noted and shared with the respective managers for further review.It is our sincerest hope that you grant us another opportunity host you again so that we can deliver an experience that will exceed your last.Regards,

6/10 Okay

Camaine

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
The customer service at the restaurant was poor
Stayed 4 nights in Mar 2024
Response from Management Team on Mar 29, 2024
Dear Shaquayla,Thank you for choosing Royalton Negril for your recent visit.It was a pleasure hosting you and we hope to welcome you again.Regards,Royalton NegrilManagement Team.

10/10 Excellent

Shaquayla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Management Team on Mar 29, 2024
Dear Shaquayla,Thank you for choosing Royalton Negril for your recent visit.It was a pleasure hosting you and we hope to welcome you again.Regards,Royalton NegrilManagement Team.

10/10 Excellent

Ty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management Team on Apr 9, 2024
Dear Ty,Thank you for choosing Royalton Negril for your recent vacation.It was a pleasure hosting you and we hope to welcome you again.Regards,Royalton NegrilManagement Team.