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Reviews of Pinto Storey Hotel

3 out of 5
Pinto Storey Hotel
Via Giuseppe Martucci, 72, Naples, NA

Reviews

8.4

Very good

Rating 10 - Excellent. 30 out of 86 reviews" "
Rating 8 - Good. 42 out of 86 reviews" "
Rating 6 - Okay. 10 out of 86 reviews" "
Rating 4 - Poor. 1 out of 86 reviews" "
Rating 2 - Terrible. 3 out of 86 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

10/10 Excellent

Mary

Stayed 6 nights in Oct 2023

10/10 Excellent

Gisela

Stayed 6 nights in Sep 2023

10/10 Excellent

Phil

Travelled with partner
Liked: Staff & service, property conditions & facilities
Very charming cute little hotel in a great quiet laid back area of Napoli. The hotel is right next to a metro station which made it very easy to navigate around the area with the hotel as a base. It was a little confusing finding it though when arriving as one would think that the hotel is the entire building shown in the listing pictures, but it only encompasses the 4th floor of the building. The staff was very nice & incredibly helpful, even booking an early morning taxi for us to the train station. I highly recommend this hotel.
Stayed 4 nights in Jun 2023

10/10 Excellent

David

Liked: Cleanliness, property conditions & facilities
Very good
Stayed 1 night in Jun 2023

10/10 Excellent

Ronald E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2023

10/10 Excellent

Claude

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This small and affordable boutique hotel is a hidden gem.
Stayed 2 nights in Oct 2022

8/10 Good

Whitney

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2022

10/10 Excellent

Flavia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, o e of the best in Naples. Close to underground and shopping area. Safe and clean. Historic building.Highly recommended.
Stayed 2 nights in Apr 2022

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 3 nights in Sep 2019

8/10 Good

Pedro Antonio

Liked: Cleanliness, staff & service
Good cousy hotel in Nice area.
Cousy hotel, in Nice area, good service.
Stayed 1 night in Jun 2019

10/10 Excellent

christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Food heaven
A lovely trip with loads to see and do, Pompey was amazing and the food in Naples was stunning .

6/10 Okay

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NOT SO HOT!
The Pinto Stoey is in a great location, close to the train station, close to shops, and an easy cab ride to other areas and an easy walk to the water. The location is difficult to find as it is identified only by a small plaque near the door. There is NO parking if you are in a car and it is almost impossible to drop off luggage or passengers on the congested street. Our room was very nice with a city view and the bed was comfortable. The breakfast was great and the cappuccino was excellent. The big problem was that there was almost no hot water! We asked about this several times. We were told by one staff member that it would be fixed...but it was not. Another staff told us we had to run the water longer to get hot water. That did not work either. There was no solution offered and no discount provided.
Stayed 3 nights in Oct 2017

8/10 Good

Daniel, Chicago, Il

Liked: Cleanliness, staff & service
Charming boutique hotel with issues.
Nice, very small & clean hotel, friendly staff, close to Naples Metro. Cons: hot water supply erratic (Check with hotel before booking to find out if hot water heater has been repaired), breakfast charges extra, few places to eat nearby without go up/down steep streets or steps.
Stayed 5 nights in Oct 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Great location for Naples, not in the unsafe areas. Too bad the hot water only lasted 10 seconds.
Stayed 3 nights in Sep 2017

8/10 Good

Linda, Toronto, Ontario Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice boutique hotel away from tourist area
My husband and I have now stayed here twice. It is one of the original Naples hotel-1887- and has 14 rooms only on the 4th & 5th floor of the building. They have a small elevator. Staff is great-very accommodating. The hotel is spotless with new updated bathrooms. Best part is that it is located in a residual area, not in a tourist area. The real flavour of Naples surrounds you!
Stayed 1 night in Aug 2017

8/10 Good

mark, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Naples cheapie
Fantastic location right outside Amodeo metro. Easy to get to from Garibaldi (Naples central station) which links with airport alibus. Room super clean and new in retro style. Wifi good. On 4th floor of big old palace style building. Price was good and I felt it was good value. Lovely to walk from the hotel up towards the city through the trendy streets of Chiara.
Stayed 2 nights in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice area
Five days of comfort in a good safe area. Handy to station and many places to eat and sights in and around Piazza Amadeo. Comfortable roomy clean accomodation and friendly staff, though the shower was a bit leaky.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in excellent location
We booked a standard room and were pleased with the room for the money we paid. The only negatives were that when showering you had to be careful with the shower curtain otherwise it was easy to flood the bathroom. The other minor problem was the breakfast/bar room was being built next to our room and there was some noise at 8am with workers. The room was clean and the location of the hotel is excellent. In the same street as the hotel there is a mini supermarket, several eateries and the metro and buses are very near. It is easy to walk from the hotel to the centre of Naples. We felt safe at all times. The staff were always pleasant and helpful.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really Nice Hotel!
The hotel is really nice, clean, close to the subway station and a lot of good restaurants! The rooms are really spacious and well presented. The staff was always kind and available for information.

8/10 Good

Cristian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Jennifer

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice room, poor service, good location.
Service wasn't great. Very poor wifi. Neighbourhood was nice and less sketchy than downtown. It was a 2 minute walk from Amemdo metro station. Room was awesome though.

6/10 Okay

dan, Essex

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Hotel ? no - more like a bed and breakfast.
I arrived at the hotel to be greeted with a building site, no bar, no lounge nowhere to relax, or have meals ( breakfast ) even if i wanted. To make things worse, the booking system, via hotels.com or the hotel itself had allocated a single room, despite me having booked, and had confirmed. The single room was dark, had a tiny bed and was very uncomfortable, ( Im 6ft 4ins which is why i booked at extra cost a double ) The manager wasnt available for a day or so and when i did manage to speak with him there were no other room available the 3rd may, 6 days into my stay.Had i had known there was building work going on and less than the faclites i was sold, i would not have booked it, as i paid for a hotel, not a bed and breakfast, which it was. I will be going back to Naples a few more time this year, the hotel pinto story will not be oin my list and ill seriously considier using hotels.com until i get reply to my e mail asking them to investigate what happened

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Lovely hotel in exclusive neighborhood
Hotel Pinto is in an exclusive neighborhood in Napoli. While the entrance is on the fourth floor of the building, requiring carrying your luggage in a lift, once you arrive the staff is friendly, fluent in English and very helpful. The rooms have an old world quality to them but the windows open to balconies, the bathrooms are comfortable and the beds are delightfully firm. Oscar, who is at the desk is a wonderful introduction to the city.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Great location essentially adjacent to the Amadeo Metro stop. Clean and quirky and overall a good value.

8/10 Good

Debbie, Bucks UK

Liked: Cleanliness, staff & service, room comfort
Hotel is in a nice area near to the sea
The hotel was very clean. The catering staff were very helpful and very attentive. The mature lady on reception only speaks Italian so it was very hard to communicate and to get any information. There are many shops and restaurants nearby and a metro station. The harbour is nearby for anyone going on a cruise and also many restaurants by the sea and parks for the family to enjoy. Major works are taking place to refurbish the park and rail works are taking place too this should all be complete by the summer. When you arrive at the airport there is an Alibus to take you to the harbour.

8/10 Good

Laurence, Plymouth

Liked: Cleanliness, staff & service
A pleasant walk from the middle of Napoli
Great hotel for a stay in Naples. Good neighborhood and a reasonable walk to sites. After a request the desk clerk found us a lovely restaurant for New Year's Eve, when we needed the help.

8/10 Good

Steven, Hoboken, NJ

Liked: Cleanliness, property conditions & facilities, room comfort
Nice location, okay service
Hotel is in a pleasant neighborhood, convenient to train. It 's a good value & pleasantly appointed. Complaints were small, but prevent a 5-star rating: there was no working A/C since the hotel turns it off on Sept. 30 despite rather warm weather in Oct. ; evening desk attendant who spoke English was missing for a good bit of time; a 2nd attendant gave us incorrect information about our airport transfer, which conflicted with what the first (correct) attendant told us. Still, staff was pleasant & we enjoyed our stay. Naples is great!

8/10 Good

jeanie, south carolina

Liked: Cleanliness, staff & service, room comfort
Where you need to be in Naples.
We had an exceptionally large room, I think. The view was lovely but the afternoon sun, hot. The room was quickly cleaned and ready by the time we returned from breakfast at a nearby cafe. The shower wa a bit tight but we expect that in an old hotel. The neighborhood has a plethora if good restaurants within a short walk.

10/10 Excellent

Elizabeth, United States

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pinto Storey
I recently stayed at the Pinto-Storey for three nights on my first ever trip to Napoli. Being unfamiliar with the city, I really had no idea what to expect about the location. I liked that it was away from the more hectic Centro Storico area but easily reachable by the metro from other parts of the city. It was close to many restaurants and also to a funicular. The hotel itself was very well maintained and had a nice breakfast area. The room was very clean, and though it was small, I didn't feel cramped. The staff was very pleasant. I would return to this hotel.

8/10 Good

greg, San Francisco, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality hotel for a reasonable price near Amadeo
A bit on the edge of the Chiaia district, the hotel is convenient to the Amadeo metro. Not outstanding, but pretty good all around. The value is really strong here, though there are little in the way of amenities for service and I would advise always getting your breakfast outside somewhere else,

4/10 Poor

MIT, London

Liked: Cleanliness
Disliked: Staff & service, room comfort
nightmare front desk
Very atmospheric hotel in the heart of Naples, near buses and metro. But the front desk people were horrible. I pointed out that the single bed at 80cm wide was rather narrow and got a lecture on bed sizes but not a word of regret or acknowledgement that the bed was too small for the space allowed for it - indicating that the more usual 90cm wide single bed had been designed into the room. Several other reviews mentioned being caught out when paying by credit card and not realising that the hotel converted local euros to a home currency, charging commission along the way. The same happened to me and I had to really stand my ground to insist on the transaction being redone in euros. Finally, friends and relatives calling the hotel to speak to me or leave a message were told I did not exist and was not a guest - quite embarrassing that one.

8/10 Good

Holiday couple, Australia

Liked: Cleanliness, staff & service
Great location
The staff are very friendly , helpful and very welcoming . The hotel is in a great spot close to the metro and funicular, in a safe area of Naples. The rooms are very clean, smallish but adequate. However, the beds are extremely hard and the bathroom facilities are small, the shower curtain did not make keeping the water in the very small shower cubicle easy. If you were tall and / or large you would have difficulties. Breakfasts are typical Italian fare, pastries and coffee. It is reasonable value for money.

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, good price
I stayed in the Pinto Storey Hotel in Napoli for 4 nights: great location, across from the subway entrance (same line going to Napoli Centrale) and 1 block from Via de Mille (with all the fancy stores). THe room was very tinny but the balcony facing the Napoli bay and the Vesuvio was amazing. Only problem: the AC from the room next door was on my balcony and when on, the hot air was blowing up into my room... too bad....

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Kay, Chester, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic base in Naples
The Pinto Storey looks fabulous from outside and within. The room was spacious and well appointed, good size bathroom, and our room had two balconies, one with fabulous views over the piazza. My only minor criticism was breakfast could have been a little better considering the quality of everything else. Good location very close to the metro and funicular.

8/10 Good

Fiona, Australia

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Problem resolved
Check in was fine, but when I got to my room I was very disappointed to find that the bathroom smelt mildewy and there was quite a lot of mould in the shower, on the tiles and the surrounds, also the toilet wouldnt flush. As it was quite late I left it that night but spoke to the staff in the morning. They moved me to another room which the bathroom was fine in. All in all my stay was good, the hotel was well located for my needs and good value for money.

8/10 Good

Rosalia

Liked: Cleanliness, staff & service
B&B pulito e in posizione centrale. Metro (linea 2) di fronte. Personale gentile. Consigliato
Stayed 1 night in Dec 2023

8/10 Good

Somaya, HOUTEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best
Stayed 3 nights in Nov 2023

10/10 Excellent

Trientje

Stayed 9 nights in Aug 2023

8/10 Good

Betty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was kind of hard to find, would have helped if we knew it was on the 4th floor of the building.
Stayed 5 nights in Jun 2023

10/10 Excellent

Marcio

Stayed 3 nights in Mar 2023

10/10 Excellent

Ingemar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and area
Very nice hotel in classic style in the old city, close to amenities.
Stayed 7 nights in Mar 2023

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Väldigt fint hotell med kanonläge, rent och fint rum. Trevligt bemötande. Rekommenderas varmt.
Stayed 4 nights in Mar 2023

10/10 Excellent

Reinier

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Netjes, schoon, uitstekende locatie
We hebben met 2 kinderen (17 en 14 jaar) overnacht in het Pinto Storey Hotel (4 nachten). Het is een heerlijk rustig hotel in een goede buurt, 3 minuten lopen van het metro station 'Piazza Amedeo'. Er zijn voldoende restaurants in de buurt. De kamers zijn ruim en keurig netjes. Het is prettig dat er een minibar in de kamer aanwezig is. De kamer van de kinderen was iets kleiner maar ruim genoeg.
Stayed 5 nights in Feb 2023

10/10 Excellent

Antonella

10/10 Excellent

Enrico

Stayed 1 night in Dec 2022

8/10 Good

Pia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Zimmer war sauber und ordentlich und der Mitarbeiter sehr freundlich und zuvorkommend. Nach kurzen Problemen mit der Einstellung der Klimaanlage konnte uns geholfen werden und das Zimmer war angenehm.
Stayed 4 nights in Aug 2022

10/10 Excellent

JIYOON

Stayed 1 night in Jul 2022

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Napoli in famiglia
La struttura è posta in un quartiere strategico,vicina alla metro e alla funicolare. La pulizia dei locali è impeccabile e anche la disponibilità dei gestori.
Stayed 3 nights in Oct 2021