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Reviews of Hotel La Pace

3 out of 5
Hotel La Pace
Via Cesare Rosaroli 11/15, Naples, NA

Reviews

5.6
Rating 10 - Excellent. 41 out of 438 reviews" "
Rating 8 - Good. 91 out of 438 reviews" "
Rating 6 - Okay. 118 out of 438 reviews" "
Rating 4 - Poor. 94 out of 438 reviews" "
Rating 2 - Terrible. 94 out of 438 reviews" "

5.8/10

Cleanliness

6.0/10

Staff & service

5.8/10

Amenities

5.2/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

6/10 Okay

Bernard

Travelled with partner
Liked: Staff & service, amenities
Interesting location close to the train.

2/10 Terrible

Ruth

Disliked: Cleanliness, property conditions & facilities
Grim
Tjelobby is great and it looks inviting. Cannot comment anything about the breakfast because we never availed of it -personal choice. The room was clean in respect of the bed and sheets and the bathroom was daily cleaned also however the shower wall was very dirty (see pictures) and the walls of the room were also cover in dirt marks and there were holes over the bed headrest. The hair dryer did not work. There was no bulb in one of the night tables wall lamps. Dust and cigarrete burnt furniture, very ran down. We were given a room facing the interior patio so it was dark and every night there was a whirring sound, maybe from other aircons fans or from the kitchens. Then comong 6:30-7am the cleaners would start shouting, or talking loudly over their phones and xallong each other. I appreciate they want to do their work quicky and thismight be their strategy for waking up people but we are in holidays and would like to sleep in a little bit if needed after visitimg places and walking around all day. The pros: aircon was good, shower with good water pressure, and the area is super con enient being so close to the metro and train starion ans the bus stop to the airport. Do not be fooled by the surroundings, totally safe place. But this establishment is not a 3 star. One max
Stayed 7 nights in Oct 2023

2/10 Terrible

Ibrahim

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely dire, do not stay here. The hotel is less than a 1 star. The walls are cracked and marked, mould has taken over in the bathroom, ceiling light fittings were loose. Dismal to say the least.
Stayed 2 nights in Oct 2023

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for a few days in Naples
Very clean! Super location, underrated by many.
Stayed 4 nights in Oct 2023

4/10 Poor

bhavesh

Disliked: Cleanliness, property conditions & facilities, room comfort
well make this choice as backup
i was solo Traveller. location is not far from main train station. but the area the hotel is in is not good, very noisy and very dirty. hotel its self is 2 star. bathroom outdated (not in good way) dirty (i had to buy spray to sterilize the bathroom😰). --there's no safe in the room -- bed was clean enough but not comfortable --- breakfast offer was only very very basic ie tea and pastry --- if you arrive late or leaving the hotel early ie 4am you will have difficulties opening the door as only staff can open it and they were asleep. but i have to say staff were very helpful this hotel can be beautiful and good place to stay if they modernize the interior and put sound proof windows and doors
Stayed 4 nights in Sep 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Benoy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Value for money. Enjoyed the stay with cooperative staff. Hotel taxi service is a plus point. Only one comment that the hotel should stop using plastic glass al together.
Stayed 5 nights in Jul 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Jun 2023

4/10 Poor

Masato

Disliked: Property conditions & facilities
The room is not too dirty but the furniture and equipments were bad conditions and never renewed...
Stayed 2 nights in May 2023

8/10 Good

Luke

Budget hotel. Clean and in central location. Shower head broken but functional.
Stayed 5 nights in Jan 2023

2/10 Terrible

susan, Cobble Hill

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Definitely not what it advertised at. No restaurant no bar no newspapers toilet in our room did not flush the paper. We left a day early as this hotel is in bad shape, not a 2.7 star maybe .5. I am a travel agent and would definitely take this off the Expedia site
Stayed 2 nights in Nov 2022

8/10 Good

Alex

Stayed 1 night in Oct 2022

2/10 Terrible

Verified traveller

Stayed 4 nights in Aug 2020

6/10 Okay

Ash, Canada

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
You get what you pay for. It said it was a 3 star but I have stayed at places that are 2 starts which where a lot nicer. The area at night is scary so we came back to the hotel ever night at around 7-8. The rooms are dirty and no maintenance in years. I didn’t sleep well with the noise and was scared most nights.
Stayed 4 nights in Sep 2019

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was eaten bitten by insects in the bed.. flies, mosquitoes all over the place. Breakfast was in paper cups & plates. Very basic & falsely described on advert. Poor standard, no leisure or tour adverts. Don’t book.
Stayed 3 nights in Aug 2019

6/10 Okay

Verified traveller

Stayed 3 nights in Aug 2019

2/10 Terrible

Jasmine

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location for sightseeing and travel. The staff was very helpful.
Stayed 3 nights in May 2019

8/10 Good

stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel for good price
5 min walk from station, not the best area but no problems with anything and great restaurant mimi, 1 min walk hotel pretty basic but friendly staff, room clean, had everything we needed, could've done with maybe some eggs and ham, cheese added to breakfast choice but was OK, would stay here again for price, WiFi was decent
Stayed 2 nights in Apr 2019

8/10 Good

Johan, Tampa

Liked: Cleanliness, staff & service
Price is great. Location was okay. It is an old building, the lift was small. I already expected this anyways. I recommend it if your stay is short. Napoli is a lovely city. Best food ever.
Stayed 2 nights in May 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

2/10 Terrible

Verified traveller

Stayed 4 nights in Jun 2018

10/10 Excellent

Anthony, Yorkshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good base to see the city.
Good location. If you fancy walking its less than 1km from The Duomo and Via Dei Tribunali, if you prefer Metro ETC its half km to Naples main transport hub to anywhere in Naples or Italy. The Hotel has excellent 24 hour staff, I had decent room with decent bed and decent bathroom and breakfast was excellent.
Stayed 4 nights in Sep 2018

4/10 Poor

Verified traveller

Disliked: Staff & service
Check-in was at 1:00 pm. I arrived at 1:25 pm and they told me room would not be ready for another 25 mins. unacceptable,
Stayed 1 night in Aug 2018

2/10 Terrible

Mina, PA

Disliked: Property conditions & facilities, room comfort
Very Disappointing
I made a reservation for 4 nights at Hotel La Pace in Naples two months in advance. Upon arrival at the hotel, I was given a room for handicapped with high toilet, and no bidet, no fridge, no mini bar, etc... Since it didn't correspond to the description of the room I had initially reserved with Orbitz I requested a normal room. I was told they had no other room although some other customers checked in after me. I had also seen empty rooms being cleaned on my way to my room after checking in. The man at the desk told me that he’d have to ask his ‘master’ [the word he used] for the change of rooms. Eventually, he said either I’d keep the room or leave. The ‘master’ showed up. He spoke Italian only; he was was loud and his demeanor felt disrespectful and intimidating and we felt unsafe. I asked if they’d cancel my reservation if I chose to leave and he confirmed it and assured me that he’d cancel my reservation. So I opted for the cancelation and left the hotel La Pace looking for another hotel. A week later I called Orbitz to make sure that my reservation was indeed canceled and the full refund has been processed. The hotel staff has been delaying speaking with Orbitz people. I am still waiting for the issue to be resolved. I hope I have not being scammed and that I'll get my money back.
Stayed 4 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice staff and great breakfast
Stayed 2 nights in Jun 2018

6/10 Okay

Helen

Disliked: Staff & service
The hotel is in the centre but breakfast was very very poor the coffee machine does not work and we paid for breakfast and we take it from outside.The bed was comfortable and even the wifi and the aircondion was very good
Stayed 4 nights in May 2018

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
just 1 star
it is situated in a very bad area,everywhere you look you can see rubbish,a very dirty area,the staff don`t speak english, if you need internet there is no,even if when you make your booking it says that they have,or if they have they don`t know the password, anyway i can give to this hotel just one star and with this experience that i had i am more then decided to not go there again
Stayed 7 nights in Mar 2018

4/10 Poor

James

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is ok, good central station location. Needs updating more like 2* room smelt of sewage. Breakfast is great if you like Nutella!
Stayed 2 nights in Mar 2018

8/10 Good

geoff, Shropshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were helpful. The public access computer not working. Would print our boarding passes if we emailed them to the hotel. Breakfast was ok but sometimes you had to ask for things. The room was large, the tv screen was small but we could still see it clearly. Our room was on the first floor and at the front of the hotel so traffic noise was ever present but didn't wake us. It is a few minutes walk from the historic centre, there is a spar shop 2 minutes from the hotel, CONAD and MD supermarkets a few minutes more. Places to eat around the hotel but people would probably prefer to eat elsewhere Hotel a short walk from the Alifbus stop on Piazza Garibaldi and the rail station and circumvesuvia station , you do get the bus back to the airport from the sames point that you arrive, just check the destination.
Stayed 2 nights in Feb 2018

4/10 Poor

Laura, UK

Disliked: Property conditions & facilities, room comfort
Nosey hotel. Mattress and pillow not comfortable at all. The location is convenient though.
Stayed 3 nights in Feb 2018

2/10 Terrible

kamel, oxford united kingdom

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to city centet
Very poor service .insects in bed I had terrible night
Stayed 1 night in Jan 2018

2/10 Terrible

billy, uk

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is horrible very bad condition
Insex on bed very bad matrass not clean at all I don’t think any body go to this hotel it will be happy I’m not looking forward to get there any more very very bad place to stay??????????????????!!!
Stayed 1 night in Jan 2018

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A real bargain.
The front desk guy "Luiggi" was great for all of our questions. He's sort of a concierge, the guy will even be a taxi driver for a few euros. Parking was pretty much next to the hotel and relatively cheap. The hotel is being renovated but even so, it's in good condition considering the price. Real bargain!
Stayed 3 nights in Dec 2017

8/10 Good

teodora

Liked: Staff & service
Stayed 5 nights in Oct 2017

6/10 Okay

Verified traveller

Stayed 2 nights in Oct 2017

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needs a littleTLC but more than adequate,
Big hotel recently changed names I think, little tired on close inspection but comfortable and clean, good breakfast, good showers, staff helpful and some friendly, wifi good, not too far from station and shopping areas
Stayed 1 night in May 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easily the worse hotel I have ever stayed at do not stay here
Stayed 5 nights in Sep 2017

10/10 Excellent

Monika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, great size of room, friendly staff
Nice hotel, great size of room, friendly staff, hotel not far away from the port or central station
Stayed 1 night in Aug 2017

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Cheap hotel but bed very uncomfortable, shower small and aimed for the wall.
Stayed 2 nights in Jul 2017

6/10 Okay

MUHAMMAD

Liked: Cleanliness, room comfort
Fine for the price
The breakfast is terrible. The area is pretty unsafe. Rude staff.
Stayed 4 nights in Jul 2017

10/10 Excellent

Malenna, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel
The air condition is excellent, room cleanliness and very comfortable. Customer service are great.! They have breakfast included. Very friendly people. Hotel is about 3 blocks from train station, leave your luggage in the hotel and then go out or shopping.
Stayed 2 nights in Jul 2017

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Not in a very nice area for things to see
Hotel served its purpose' but was not in an exciting area!
Stayed 1 night in Jul 2017

8/10 Good

Luis Manuel

Liked: Cleanliness, property conditions & facilities, room comfort
wifi bad
the wifi was rerrible breakfast was ok. plugs outlets for devices were old. be prepare
Stayed 2 nights in Jun 2017

2/10 Terrible

Peter, Australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Central Station
Location not in a good part of town, very nosiey, fireworks each night. Didn't feel safe walking around. We were harassed by the locals to buy or asking for money. Breakfast was barely there & person in charge was rude. One morning no bread or croissants, only cereal & melba toastie type bread. No fruit. Only allowed one of what was available. Thought that Continental breakfast included cold meat & cheese. But not here. Not happy at all. Staff did not speak much English & didn't help much with information. Room had no fridge, no safe, no plug for basin. Shower leaked in the hose.
Stayed 6 nights in May 2017

4/10 Poor

Adenrele

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient
The services in the hotel was very poor. The room wasn't as expected and their excuse was because it was booked online. The location is close to amenities though.

6/10 Okay

Jacob

Liked: Staff & service, room comfort
You get what you pay for
I got what I paid for. I did not spend a lot to have a room for two nights and so I anticipated a less than perfect hotel. My room had a bed for me to sleep in and a shower to use so there is not much to complain about if you understand that it is not a fancy hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near the station
The room was big and clean. The staff was kind. The neighboorhood was not the best, but there were many restaurants and shops. The breakfast was not so various, but ok. The WiFi worked well.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
Not worth it.
Some confusion with reservation, language barrier, ended up being charged double. Bed bugs. Wifi only worked in lobby.

2/10 Terrible

David, Scotland

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed Bugs
I can confirm that this hotel as previously stated by other guests has an infestation of bed bugs. I discovered them the morning I left the hotel in my bed, on my pillow and crawling on the walls of the bedroom and bathroom. I squashed one of them and my blood came squirting out. The management obviously don't care about there guests as they have not rectified this previously reported problem! Avoid this place and book somewhere else.