Fireplace

Reviews of Hilton Myrtle Beach Resort

4 out of 5

Reviews

7.8

Good

Rating 10 - Excellent. 608 out of 1436 reviews" "
Rating 8 - Good. 393 out of 1436 reviews" "
Rating 6 - Okay. 221 out of 1436 reviews" "
Rating 4 - Poor. 111 out of 1436 reviews" "
Rating 2 - Terrible. 103 out of 1436 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Marlon

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Had a terrible leak in my room when i first checked in I call front desk atleast 4 times until eventually came to fix but they did not fix it which i noticed in the morning i called again bit no response i eventually walked down to speak with front desk and asked for Manager i explained situation and he apologized and sent up maintenance tech who yes did fis the leak but ithis was a total lesson of unprofessional treatment at its finest...
Stayed 2 nights in May 2024

6/10 Okay

Torrie

Travelled with family
Liked: Amenities
I expected more from the Hilton. Given the cost to stay, this hotel should be top tier. I'll start with the positives: The staff was nice and courteous. The other patrons were also. It was a warm, friendly, and diverse environment. The breakfast buffet was nice. There were decent options so that everyone could enjoy it. The food was fresh, well prepared, and tasty. I travel with lots of devices so power outlets become important. The room was well suited with power outlets. I also love access to good mirrors. The room not only had full body mirror but a small tabletop vanity mirror with lights. The common spaces were clean and updated. There is a nice fire pit area. The hotel provides great live entertainment. Bathrooms are updated and nice but VERY SMALL and tight. There's great beach access and pool accommodations. Now, the negatives: There is a gaping 25sq. ft hole in the ceiling above the 14th floor with insulation hanging out. It's unsightly. Our bed linens were dingy. We had an ocean view room with a slight mildew smell. The railings/fixtures inside the hotel were clean and tended to. The ones on the 14th floor near the ocean view rooms were dirty, rusted, moldy with cobb webs. The exterior could use a paint job. The drinks at the pool bar are expensive with very little alcohol. Lastly, I think the shuttle service should pickup and drop off to the airport. Overall, I don't think I'll stay there again. It's unfortunate. I really wanted to like it.
Stayed 3 nights in May 2024

8/10 Good

Cindy

Liked: Property conditions & facilities
The only real issue was that housekeeping didnt thoroughly clean. Whomever had the room before me apparently smoked and left their cigarette butts in a glass (hotel glass) on the patio & housekepping didnt check. Also no can liner was in the trash bin. Also there was a smell on the linens and pillow cases & hair as well. But is was a good oceanview
Stayed 1 night in May 2024

6/10 Okay

Tom

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room air conditioning did not work well notified the desk 3 times sent someone to service but was not able to correct the issue
Stayed 2 nights in May 2024

10/10 Excellent

Monica

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent place to stay, they will never fail to please you
Stayed 1 night in May 2024

8/10 Good

Thomas

Liked: Cleanliness, property conditions & facilities
The person who took care of the room was horrible.The person who took care of my car and other things was first class and polite and courteous.
Stayed 7 nights in May 2024

10/10 Excellent

Kikoman

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
10/10
Stayed 3 nights in May 2024

6/10 Okay

Cora

Travelled with family and small children
Disliked: Property conditions & facilities
The view is gorgeous, being right on the beach is amazing, but service was definitely lacking. Two seperate times during our 3 night stay i called down for housekeeping and had to wait all day (literally over 5 hours each time).Both times i called before 10am - the second time just to ask if somebody could bring a few rolls of toilet paper up, because they didnt leave any the first time, and my husband had to call a 2nd time and get transfered TWICE before being told there was nobody to speak to, and it was still 3 hours later. Maintenence had to come 'fix' the AC in the guest room of our suite, and it still didnt work. Overall i wasn't overly impressed for as expensive as the stay was.
Stayed 3 nights in May 2024

8/10 Good

Stazy

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Georgette

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great experience
Stayed 1 night in May 2024
Response from Guest Services, Hilton Myrtle Beach on May 19, 2024
Your feedback means the world to us! Creating memorable experiences for our guests is at the heart of what we do, and I couldn't be happier to know that we achieved that during your stay. I'll make sure to pass along your generous compliments to the dedicated individuals who contributed to making your time with us special. We're grateful for your review and thrilled to have had you as a valued guest.Regards, Guest Services, Hilton Myrtle Beach

2/10 Terrible

Denise

Disliked: Cleanliness, property conditions & facilities
DO NOT BOOK!
Stayed 1 night in Apr 2024
Response from Guest Services, Hilton Myrtle Beach on May 19, 2024
Please accept our heartfelt apologies for any shortcomings in your experience, as it does not align with the high standards we set for ourselves. Every member of our team is committed to delivering exceptional service, and we deeply regret any lapse in meeting your expectations. We understand the significance of making a positive first impression, and we're genuinely sorry if we fell short in this aspect.Regards, Guest Services, Hilton Myrtle Beach

8/10 Good

Kathleen

Liked: Property conditions & facilities
I liked that it was further down from the busy and loud "main drag". I also liked that our room had an ocean view. Though I did feel the room could have been a little nicer for the cost and cleaner.
Stayed 2 nights in May 2024
Response from Guest Services, Hilton Myrtle Beach on May 19, 2024
Thank you for taking the time to rate your stay. We're pleased to learn that you had an enjoyable experience at our hotel and that our property suited your needs. Providing excellent service and comfort to our guests is our aim, and we appreciate your positive feedback. Your comments will be relayed to our team members who played a role in ensuring your satisfaction. It was a pleasure hosting you, and we hope to see you again soon.Regards, Guest Services, Hilton Myrtle Beach

6/10 Okay

Chavis

Liked: Cleanliness
The bed was not comfortable and the room door would not lock while we were not in our room
Stayed 2 nights in May 2024
Response from Guest Services, Hilton Myrtle Beach on May 19, 2024
Thank you for sharing your feedback about your recent stay with us. We're committed to providing a comfortable, convenient, and personalized experience for all our guests, and your rating helps us in our continual efforts to improve our services. We hope the remainder of your stay was enjoyable, and we're thankful for choosing our property for your visit. Please consider staying with us again in the future, as we would welcome the chance to showcase the true excellence of our property.Regards, Guest Services, Hilton Myrtle Beach

10/10 Excellent

Hizam

Stayed 1 night in May 2024
Response from Guest Services, Hilton Myrtle Beach on May 11, 2024
We are genuinely thankful for your extraordinary rating! Your 5-star feedback inspires us and is an indication of the hard work we invest in creating memorable experiences for our esteemed guests. We're extremely pleased that you enjoyed your stay with us. Rest assured, we eagerly anticipate your return, determined to make your next stay even more special and satisfying.Regards, Guest Services, Hilton Myrtle Beach

6/10 Okay

Lisa

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Guest Services, Hilton Myrtle Beach on May 11, 2024
Thank you for providing feedback on your recent stay with us. Our mission is to deliver a comfortable, convenient, and personalized experience for all our guests, and your rating is instrumental in helping us refine our services. We hope the remainder of your stay was enjoyable, and we're appreciative of your choice to stay at our property. Should your travels bring you back, we'd be delighted to demonstrate the exceptional quality of our property once more.Regards, Guest Services, Hilton Myrtle Beach

2/10 Terrible

Mathhar

Stayed 1 night in Apr 2024

8/10 Good

KAREN

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The view from our room. The pool. The beach the grounds.
Stayed 1 night in Apr 2024
Response from Guest Services, Hilton Myrtle Beach on Apr 29, 2024
Thank you for choosing to stay with us. It was wonderful to read your review! I was so happy to hear your experience did not disappoint and you returned home with many happy memories of your time with us. Our team does strive to deliver the very highest levels of personalized service to all of our guests, and I am so delighted we achieved this and you enjoyed all of the small touches that make a stay with us so special.Regards, Guest Services, Hilton Myrtle Beach

8/10 Good

Alexandra

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was overall a nice stay and almost everyone was very nice. The beach access was very close so that’s a huge plus. Beautiful ocean view from my room.
Stayed 4 nights in Apr 2024
Response from Guest Services, Hilton Myrtle Beach on Apr 29, 2024
Thank you for your wonderful rating! It's incredibly rewarding to know that our service and product quality made a lasting impression on you. Your feedback will be shared with our team, who will be delighted to hear about your positive experience. We eagerly await the opportunity to welcome you back for another unforgettable stay!Regards, Guest Services, Hilton Myrtle Beach

8/10 Good

Matthew

Stayed 5 nights in Apr 2024
Response from Guest Services, Hilton Myrtle Beach on Apr 23, 2024
Thank you for taking the time to rate your stay. We're pleased to learn that you had an enjoyable experience at our hotel and that our property suited your needs. Providing excellent service and comfort to our guests is our aim, and we appreciate your positive feedback. Your comments will be relayed to our team members who played a role in ensuring your satisfaction. It was a pleasure hosting you, and we hope to see you again soon.Regards, Guest Services, Hilton Myrtle Beach

10/10 Excellent

geovany

Travelled with family
Perfect location with a golf course across the street. Great welcoming stay by the staff awesome place to stay.
Stayed 3 nights in Apr 2024
Response from Guest Services, Hilton Myrtle Beach on Apr 22, 2024
Thank you for your excellent rating! We're delighted to hear that you had a memorable stay with us, particularly appreciating our great location. We understand that a prime location enhances the overall guest experience, and we're thrilled that you found ours convenient. We look forward to hosting you again soon and offering you the convenience of our fantastic location.Regards, Guest Services, Hilton Myrtle Beach

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Natalie, was awesome at the checkin desk, amazing customer service…
Stayed 3 nights in Apr 2024
Response from Guest Services, Hilton Myrtle Beach on Apr 22, 2024
Thank you for your positive rating and kind words! We're delighted to hear that your stay was memorable, especially thanks to the outstanding interaction with our team members. Our goal is to ensure that every guest feels welcomed and appreciated, and we're thrilled that our staff made that possible for you. Your feedback motivates us to continue providing exceptional service, and we can't wait to have you back with us again.Regards, Guest Services, Hilton Myrtle Beach

8/10 Good

Todd

Stayed 1 night in Apr 2024
Response from Guest Services, Hilton Myrtle Beach on May 11, 2024
Thank you for sharing your rating with us. We're pleased to learn that you had an enjoyable experience at our hotel and that our property met your expectations. Providing excellent service and comfort to our guests is our aim, and we're grateful for your positive feedback. Your comments will be relayed to our team members who played a role in ensuring your satisfaction. It was a pleasure hosting you, and we hope to see you again soon.Regards, Guest Services, Hilton Myrtle Beach

8/10 Good

Shemeka

Travelled with family
Liked: Amenities, property conditions & facilities
Stained shower curtains and bed coverings need to be replaced.
Stayed 2 nights in Apr 2024
Response from Guest Services, Hilton Myrtle Beach on Apr 14, 2024
We are grateful for your feedback following your stay with us. Your rating is critical in helping us elevate our high standards of service. Despite our efforts to provide an exceptional experience, it seems we may have made some missteps that caused you frustration. Our objective is to provide a welcoming, comfortable, and personalized atmosphere, and we will take your feedback into consideration to improve our services for all our guests. However, we're thrilled to learn that the rest of your stay was enjoyable! Thank you for choosing us as your lodging destination, and we hope to have the pleasure of demonstrating the exceptional amenities and services we offer in the future.Regards, Guest Services, Hilton Myrtle Beach

6/10 Okay

Eliahu, Indianapolis

Travelled with family
Liked: Cleanliness
Located at the north beach very close to Tengar outlet. The beach is nice but the pool is too small, but they give you an option to access a near by hotel for a better pool experience. Rooms if you one of the lucky one who stay inside the hotel quarter you will be fine, but if you will be on one of the outside wings you going to have a lot of wind noise durning the night. Our room had low water pressure in the shower we were on the 9th floor the door frame was looking like someone try to break in and it almost does not latch the door. Do not accept it to look like the pictures showing on Expedia I bet those were taken when the built the hotel. I will expect from a brand like Hilton to keep up the maintenance but it does not seem like. Also parking on the weekend was horrible it was hard to find any parking spot, most of the parking is reserved for valet, so you need to use that service if you want to park your car on the weekend. Weekday we did not have any problem.
Stayed 3 nights in Apr 2024
Response from Guest Services, Hilton Myrtle Beach on Apr 14, 2024
Thank you for taking the time to share your feedback with us after your recent stay. We appreciate your input, as it helps us maintain our high standards of service. We understand that your stay did not fully meet your expectations. Our goal is to create a welcoming, comfortable, and personalized experience for our guests, and we will use your feedback to enhance our offerings for everyone. Nonetheless, we are glad to know that you enjoyed the rest of your stay with us! Thank you for choosing our hotel, and we hope to have another opportunity to showcase our exceptional amenities and services to you in the future.Regards, Guest Services, Hilton Myrtle Beach

4/10 Poor

Marcelo, Atlanta

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services, Hilton Myrtle Beach on Apr 14, 2024
Please accept our sincerest apologies for any dissatisfaction with your recent stay. It's disheartening to hear that we did not meet your expectations, as providing exceptional service is our top priority. We understand the importance of creating a positive first impression, and we apologize if we failed to deliver on this aspect during your visit.Regards, Guest Services, Hilton Myrtle Beach

8/10 Good

david

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Guest Services, Hilton Myrtle Beach on Apr 7, 2024
It was a pleasure to be of service! I'm so pleased to hear that you had an enjoyable stay and that our staff provided excellent customer service. Thank you for taking time to review your visit and kind rating. We hope you will stay with us again soon!Regards, Guest Services, Hilton Myrtle Beach

10/10 Excellent

Moses

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I liked everything about the property
Stayed 1 night in Apr 2024
Response from Guest Services, Hilton Myrtle Beach on Apr 7, 2024
Your wonderful rating of our property is highly appreciated. We're delighted to know that you have such a high opinion of our services and offerings. Our team is committed to ensuring our guests receive the finest care and the most attentive service - I'm glad they lived up to this during your stay. I look forward to sharing your outstanding rating with them. Your high regard for us is cherished, and once more, your excellent review fills us with joy. We are keenly awaiting the opportunity to welcome you back home soon!Regards, Guest Services, Hilton Myrtle Beach

10/10 Excellent

RENE

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely beautiful, I enjoyed every part of our stay. Pools were clean, and the staff was so friendly. We are already looking forward to our next visit.
Stayed 2 nights in Mar 2024
Response from Guest Services, Hilton Myrtle Beach on Apr 7, 2024
We greatly appreciate your extraordinary rating of our property. It's heartening to know that you appreciate the quality of both the service and the product we offer. Our team is devoted to taking utmost care of our guests, providing the highest level of service - it's wonderful to hear they fulfilled this duty with you. Your brilliant rating will be a pleasure to share with them. We're honored by the high regard you have for us and once again, we're touched by your wonderful review. We're eagerly looking forward to welcoming you home again soon!Regards, Guest Services, Hilton Myrtle Beach

10/10 Excellent

Paula

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services, Hilton Myrtle Beach on Apr 7, 2024
Thank you for taking the time to review your recent stay at our hotel! We were so glad to read how much you enjoyed all aspects of your stay: the room and its incredible amenities, but most importantly the helpful and friendly service provided by our staff. We will share your ratings with everyone, I am sure they will be delighted to hear their efforts were praised! Thank you again and we look forward to welcoming you back in the near future!Regards, Guest Services, Hilton Myrtle Beach

10/10 Excellent

Gaurang

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Good vacation spot to stay
Stayed 3 nights in Mar 2024
Response from Guest Services, Hilton Myrtle Beach on Apr 7, 2024
Thank you for a superb rating! Thank you for taking the time to write about your stay - we are thrilled you had a wonderful time and experienced every element of true hospitality. Our team enjoys going the extra mile to deliver the very best levels of service to our guests, and to look after their every need. I am so pleased you felt so welcomed and enjoyed everything about your time with us. We look forward to welcoming you back on many future occasions.Regards, Guest Services, Hilton Myrtle Beach

8/10 Good

Antwan

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services, Hilton Myrtle Beach on Apr 7, 2024
Thank you immensely for your top-notch rating of our property. We are thrilled to know that you value the quality of service and products we provide so highly. Our team takes utmost pride in ensuring our guests are well cared for, delivering unparalleled and attentive service - I'm overjoyed to hear they took good care of you. I'll happily share your remarkable rating with them. We're elated that you hold us in such esteemed regard and once again, we treasure your exceptional review. We are eager to have you back home soon!Regards, Guest Services, Hilton Myrtle Beach

8/10 Good

Rachel

Travelled with family
Liked: Amenities
Sister properties allow for pool use, which was beautiful. The hotel room itself was just okay. Location was also nice.
Stayed 2 nights in Mar 2024
Response from Guest Services, Hilton Myrtle Beach on Apr 7, 2024
We appreciate your great rating! It's heartening to know that you had a wonderful experience at our hotel. We devote ourselves to maintaining superior cleanliness and delivering unparalleled customer service. Your comments affirm that our efforts to provide an exceptional guest experience have been successful. We're already looking forward to your next visit.Regards, Guest Services, Hilton Myrtle Beach

10/10 Excellent

Harvette, Greensboro

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A beautiful complex and beachfront
Stayed 3 nights in Mar 2024
Response from Guest Services, Hilton Myrtle Beach on Apr 7, 2024
We sincerely appreciate your rating. It's truly exhilarating to learn that our team left such a positive impact on your stay. Our commitment to providing exceptional guest experiences is at the core of our hotel, and your feedback reaffirms that we're on the right track. Thank you for your generous words. We eagerly look forward to your next visit!Regards, Guest Services, Hilton Myrtle Beach

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, amenities
The room we booked was deceiving on Expedia, photos showed an ocean view for the bedroom AND the sofa room but that was not the case. Room size was good. Housekeeping was helpful when needed. Fitness area was great, pool area was good. Parking is easily accessible just a per day charge which was expected. Shuttle available to most local places. I'm a little surprised that they didn't have events for kids going on as we stayed over Easter. Beach Access was perfect. Aside from the advertising not matching, the carpet and doors to the rooms are outdated. Bathroom door didn't close tight, chipped a long the bottom and entrance doors were definitely aged. The noise from housekeeping carts entering and exiting the staff elevator was loud and kind of annoying.
Response from Guest Services, Hilton Myrtle Beach on Apr 7, 2024
Your review is valued, and we're thankful for your positive comments. We're pleased that you had an overall good stay at our hotel and that you found our property appealing. Our team aims to provide a pleasant experience for our guests, and your feedback reaffirms our efforts. We'll pass on your kind words to those who contributed to your positive impression. Thank you for sharing your review, and it was our pleasure to have you as our guest.Regards, Guest Services, Hilton Myrtle Beach

2/10 Terrible

Oluwaseun

Travelled with family and small children
Disliked: Cleanliness
I don’t leave review, this one is worth mentioning. Sheets were never changed and management could not address heating room condition in room to accommodate us. Total waste of time and money. Never will I visit this property again.
Stayed 1 night in Mar 2024
Response from Guest Services, Hilton Myrtle Beach on Apr 7, 2024
I am saddened to learn that your experience with us was not the memorable one we intended. We are dedicated to delivering the best possible hospitality experience - with unrivaled service, impeccable rooms, and unforgettable experiences. Our guests are our top priority, and we take pride in the culture we've established and the quick-acting nature of our team members, who are always ready to resolve any issues and get our guests back to their wonderful hotel experience. Our hotel management is dedicated to understanding your experience, and they will thoroughly review your stay with great attention to detail. I want to express my apologies for not meeting your expectations during your stay. I hope you will consider giving us another opportunity to show you our property at its finest.Regards, Guest Services, Hilton Myrtle Beach

2/10 Terrible

Kierra

Stayed 2 nights in Mar 2024
Response from Guest Services, Hilton Myrtle Beach on Apr 22, 2024
We want to express our sincere apologies for any disappointment caused by your recent experience. Providing outstanding service is our utmost priority, and we regret that we were unable to meet your expectations on this occasion. We understand the importance of making a positive first impression, and we apologize if we did not succeed in creating that for you.Regards, Guest Services, Hilton Myrtle Beach

8/10 Good

Piriya

Travelled with partner
Liked: Cleanliness
Disappointed, expect a little bit more for the price that we paid.
Stayed 1 night in Mar 2024
Response from Guest Services, Hilton Myrtle Beach on Mar 28, 2024
Thank you for sharing your feedback with us following your stay. We value your rating as it helps us maintain our high levels of service. While we strive to deliver an outstanding experience, it appears we missed the mark and caused you frustration. Our aim is to provide a welcoming, comfortable, and tailored experience, and we will use your feedback to improve our services for all our guests. Despite this, we're pleased to hear that the rest of your stay was enjoyable! Thank you for choosing our property, and we hope you will give us another opportunity to demonstrate our exceptional amenities and services in the future.Regards, Guest Services, Hilton Myrtle Beach

10/10 Excellent

Ruby

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Guest Services, Hilton Myrtle Beach on Mar 28, 2024
Thank you for your incredible rating! Your perfect 5-star feedback is music to our ears, and it reinforces our belief in the power of exceptional service. We are thrilled to have had the opportunity to provide you with an unforgettable experience. As we eagerly anticipate your next visit, please rest assured that we'll go above and beyond to ensure that every moment exceeds your expectations, leaving you with lasting impressions of our hospitality.Regards, Guest Services, Hilton Myrtle Beach

10/10 Excellent

James B.

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was very nicely serviced daily by the cleaning staff. It had a great view of the ocean and the beach was very walkable with packed sand.
Stayed 7 nights in Mar 2024
Response from Guest Services, Hilton Myrtle Beach on Mar 28, 2024
Thank you for your rating. I am thrilled our team made such a positive impression during your stay with us. The guest experience is the most important aspect of a hotel stay and that can't be achieved without a passionate team! Thank you so much for your kind words. We can't wait to welcome you back!Regards, Guest Services, Hilton Myrtle Beach

2/10 Terrible

Lori

Travelled with partner
Liked: Cleanliness
Total bait and switch by Hilton yet again. Booked my stay through Expedia for the Hilton Ocean view room. Paid a premium for this modern Ocean view king size bedroom. When I arrived, there was an issue at the reception desk, and the check in agent stepped away from the desk for approximately five minutes with my license. She came back and told me there had been a kerfuffle with Expedia, but she had taken care of me and giving me a very nice room in the Royal Palms. This is a much older hotel attached to the newer Hilton. What I received was a dingy hotel room that was outdated, and my ocean view had to be observed by leaning over the balcony. The shower diverter did not work, and the thermostat on the wall would only go to 74 -you could not adjust it from there. I do not plan to stay with Hilton again. Last year I had the same thing happen on a vacation booked with poolside room in Key West Florida. When I arrived, my poolside view room was blocked by a 5 foot tall hedge. When I address this with the agent at the desk, then they said well the room is near the pool. They waved my resort fee, charge to somehow make the bait and switch up. I’m sorry two strikes you’re out.
Stayed 1 night in Mar 2024
Response from Guest Services, Hilton Myrtle Beach on Mar 28, 2024
I'm sorry to learn that your experience with us was not the perfect one we envisioned. We believe in making every stay unforgettable - with exceptional service, pristine rooms, and one-of-a-kind experiences. Our guests are our top priority, and we take pride in the culture we've established and the quick-acting nature of our team members, who are always ready to resolve any issues and get our guests back to their wonderful hotel experience. Our hotel management team will carefully review your stay and assess every aspect in detail. I want to express my apologies for not meeting your expectations during your stay. I hope you will consider giving us another opportunity to show you our property at its finest.Regards, Guest Services, Hilton Myrtle Beach

6/10 Okay

Lindsey

Travelled with family
It’s a place to stay near the ocean if that’s what you are looking for. The room was not fully clean upon check in…still hairs in the bathroom and on the towels. Random stains on the covers and chairs in the room. The view was amazing, and the location of the resort was near everything in Myrtle Beach. “Resort” should be used lightly. The pools were freezing the entire time. None of the guests were in them. One of the hot tubs closed the entire time. Parking was super easy. The food on site is okay if you are wanting something quick. I’ve stayed at better Hilton resorts in other states that did a lot more for you for charging the resort fee, but decent place to stay.
Stayed 6 nights in Mar 2024
Response from Guest Services, Hilton Myrtle Beach on Mar 28, 2024
I regret to learn that your stay with us was not the flawless experience we promised. We are dedicated to delivering the best possible hospitality experience - with unrivaled service, impeccable rooms, and unforgettable experiences. We're proud of the culture and team we've assembled, which allows us to quickly fix any guest issues and get our guests back to their beautiful and inspiring hotel experience. Our hotel management is dedicated to understanding your experience, and they will thoroughly review your stay with great attention to detail. I am sorry for any inconvenience or disappointment you experienced during your stay. I hope you will give us another opportunity in the future to provide you with the unforgettable experience we are dedicated to delivering.Regards, Guest Services, Hilton Myrtle Beach

8/10 Good

sai

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services, Hilton Myrtle Beach on Mar 16, 2024
It brings me great joy to learn that you had a truly enjoyable experience at our hotel. Our team takes pride in providing exceptional service and ensuring that all our guests' needs are met. We are delighted to learn that their attentiveness was recognized and that you thoroughly enjoyed every aspect of your stay. Your positive feedback will be shared with our team, as they deserve commendation for their exceptional contributions towards your overall experience. We hope to have the pleasure of welcoming you back for another wonderful stay in the future.Regards, Guest Services, Hilton Myrtle Beach

2/10 Terrible

Philip

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Far from what I expected given the amount I paid. Our hotel door had three separate issues, which in turn caused us to be locked out three times, go wait at the front desk, and wait for a maintenance request to be fulfilled. And each time, they couldn’t fix my door. Front desk said they could wave my parking. Well that’s fine and dandy but I missed a show I bought two tickets for because of these issues. Front staff couldn’t do anything about my troubles, specifically because I “booked through Expedia”. Well, I learned my lesson on both fronts. Never again Hilton, and never again Expedia. I’ve yet to call Expedia to see if they can do anything, but I did purchase my trip protection. If they cannot make my experience right, I’m not sure who to be more upset at. This hotel also had one bathroom in their lobby. Every time we got locked out of my room, I unfortunately had to use the restroom too. Why is it that your front staff kept pointing me to that bathroom, which had a “out of order” sign on it. For four days, your staff was pointing people to a bathroom that had “out of order” written on it. That may sound negligible, but it is ABSOLUTELY a cherry on top of being locked out of my room, for the first, second, and then third time. I don’t think I can explain how truthfully disappointed I was by my experience with just words in a review. Actions will speak louder, and my actions will never find me back with Hilton OR Expedia (unless they can make this situation right)
Stayed 3 nights in Feb 2024
Response from Guest Services, Hilton Myrtle Beach on Mar 10, 2024
We are extremely disappointed to learn that your experience with us was not the exceptional one we aim for. We are dedicated to delivering the best possible hospitality experience - with unrivaled service, impeccable rooms, and unforgettable experiences. We take great pride in the culture we've created and the expertise of our team members, which allows us to swiftly resolve any guest issues and ensure a seamless and memorable experience. We take your experience seriously, and our hotel management will thoroughly investigate your stay. I want to express my apologies for not meeting your expectations during your stay. I hope you will consider giving us another opportunity to show you our property at its finest.Regards, Guest Services, Hilton Myrtle Beach

8/10 Good

Jay, sparta

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Guest Services, Hilton Myrtle Beach on Feb 29, 2024
Thank you for taking the time to rate your experience with us! Your rating brings us immense joy and pride. We're thrilled to learn that you had a great time at our hotel, and yourfeedback serves as motivation for our team to continue delivering top-notch hospitality. Your satisfaction is paramount, and we eagerly await the opportunity to welcome you back for another wonderful stay.Regards, Guest Services, Hilton Myrtle Beach

8/10 Good

Christian

Liked: Cleanliness
Nice property but for the money I feel better options, added a resort fee and charged for parking.. House keeping woke me up before 9 which I thought was early. never came back when I asked her to. Have to drive as nothing is in walking distance. Weather was chilly but great walks on beach to Apache pier. Nice place and was very quiet at this time of year.
Stayed 4 nights in Feb 2024
Response from Guest Services, Hilton Myrtle Beach on Feb 25, 2024
Your review is valued, and we're thankful for your positive comments. We're pleased that you had an overall good stay at our hotel and that you found our property appealing. Our team aims to provide a pleasant experience for our guests, and your feedback reaffirms our efforts. We'll pass on your kind words to those who contributed to your positive impression. Thank you for sharing your review, and it was our pleasure to have you as our guest.Regards, Guest Services, Hilton Myrtle Beach

10/10 Excellent

HARRY

Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2024
Response from Guest Services, Hilton Myrtle Beach on Feb 19, 2024
I am delighted to receive your review and to learn that you felt welcomed and pampered during your stay with us. Your feedback is an amazing compliment, thank you! It really is marvelous to hear how much you enjoyed the service and personal attention from the staff. Your patronage is hugely appreciated and I do hope we will have the pleasure to warmly welcome you back again. Please feel free to let us know if we can be of any assistance at that time.Regards, Guest Services, Hilton Myrtle Beach

10/10 Excellent

Eldridge

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Suite near the shopping mall restaurants
Stayed 1 night in Feb 2024
Response from Guest Services, Hilton Myrtle Beach on Feb 19, 2024
Thank you very much for your stellar rating of our property. It is so wonderful that you thought so highly of the quality of product and service we offer. My colleagues really do take the greatest care in making sure they look after our guests, in delivering the highest and most attentive levels of service. I am so pleased they looked after you, and will have great pleasure in sharing your rating with them. We are delighted to learn that you hold us in such high regard and once more, we appreciate your wonderful review. We can’t wait to welcome you home again soon!Regards, Guest Services, Hilton Myrtle Beach

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, room comfort
This Hilton property was old and outdated. The pictures are deceiving. The fabric on the furniture was torn and falling apart. Very surprised at the Hilton brand would consider this up to standard.
Stayed 1 night in Feb 2024
Response from Guest Services, Hilton Myrtle Beach on Feb 8, 2024
I regret to learn that your stay with us was not the flawless experience we promised. Our goal is to make every stay a truly memorable one - with superior service, spotless rooms, and exceptional experiences. Our team members are our greatest asset, and we take pride in their ability to resolve any issues quickly and efficiently so that our guests can enjoy a fantastic stay. We take your experience seriously, and our hotel management will thoroughly investigate your stay. Please accept my sincerest apologies for not delivering the experience you expected. I hope you will give us another chance to show you the best of what we have to offer.Regards, Guest Services, Hilton Myrtle Beach

10/10 Excellent

Kenneth

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Guest Services, Hilton Myrtle Beach on Feb 8, 2024
Your wonderful rating has truly brightened our day! We can't express enough gratitude for your 5-star feedback, which reflects our commitment to delivering remarkable experiences for our esteemed guests. Your complete satisfaction is our ultimate reward, and we can't wait to welcome you back. Rest assured, we'll strive to make your future stay surpass every expectation.Regards, Guest Services, Hilton Myrtle Beach

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness
Disliked: Room comfort
Staff and cleanliness were both great. The beds could use an upgrade.
Stayed 2 nights in Jan 2024
Response from Guest Services, Hilton Myrtle Beach on Jan 28, 2024
I am thrilled to hear how amazing your experience was and delighted to read your great feedback about our property and services. I imagine that you benefited from all the amenities and our coveted location. It appears that you enjoyed the service provided by of our meticulous staff who delights in ensuring that the guest experience is always impeccable. We are very fortunate to have an exceptional team that is committed to providing a seamless experience to each of our guests, so we look forward to sharing your compliments with them. We look forward to welcoming you back again soon!Regards, Guest Services, Hilton Myrtle Beach