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Reviews of Hilton Garden Inn Myrtle Beach/Coastal Grand Mall

3 out of 5
Hilton Garden Inn Myrtle Beach/Coastal Grand Mall
2383 Coastal Grand Circle, Myrtle Beach, SC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 615 out of 898 reviews" "
Rating 8 - Good. 204 out of 898 reviews" "
Rating 6 - Okay. 44 out of 898 reviews" "
Rating 4 - Poor. 13 out of 898 reviews" "
Rating 2 - Terrible. 22 out of 898 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

Cindy

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Brenda

Travelled with partner
Quite a new property very clean and well appointed lobby. Very friendly front desk people We leave very early so will not be able to take advantage of breakfast but looks like a nice space
Stayed 1 night in Mar 2024

10/10 Excellent

Felicia

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Andre' L.

Stayed 3 nights in Mar 2024

10/10 Excellent

Wayne

Liked: Cleanliness, amenities, property conditions & facilities
Very clean and updated room. Pleasant greeting at front desk.
Stayed 1 night in Feb 2024

10/10 Excellent

TRICIA

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
In a great location. Many stores to shop, within a walking distance. Large selection of restaurants within a very close proximity. If staying here, check out the Crazy Mason milkshake place nextdoor. Safe area, and hotel very clean. Staff was very helpful and professional.
Stayed 4 nights in Mar 2024

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice
Stayed 2 nights in Feb 2024

10/10 Excellent

Alexander

Stayed 3 nights in Feb 2024

8/10 Good

Anecia

Business traveller
Liked: Cleanliness, property conditions & facilities
When I first arrived, the check-in process was a little long. The attendant was very nice though.
Stayed 1 night in Feb 2024

8/10 Good

Michael

Stayed 1 night in Jan 2024

10/10 Excellent

Carolyn

Travelled with group
Liked: Cleanliness, property conditions & facilities
Friendly staff and very helpful
Stayed 2 nights in Jan 2024

10/10 Excellent

Robert

Stayed 5 nights in Dec 2023

10/10 Excellent

Shawna

Liked: Property conditions & facilities
Awesome stay
Stayed 3 nights in Dec 2023

10/10 Excellent

Alfred

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Floramie

Liked: Cleanliness, property conditions & facilities
Good service & great location

10/10 Excellent

Sean

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Ernest

Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2023
Response from Ilesiah Bryant on Nov 14, 2023
Thank you for taking a moment to share your feedback about your stay. We look forward to welcoming you back to our hotel in the future. Sincerely,Ilesiah BryantAgmHilton Garden Inn Myrtle Beach

10/10 Excellent

Renee, Alpharetta

Liked: Cleanliness, amenities, property conditions & facilities
Very convenient to the airport. Shopping mall right across the street
Stayed 1 night in Nov 2023
Response from Ilesiah Bryant on Nov 24, 2023
Thank for choosing the Hilton Garden Inn for your stay. We hope to see you again. Sincerely,Ilesiah Bryant

10/10 Excellent

Daniel

Travelled with family
It was nice
Stayed 1 night in Oct 2023
Response from Ilesiah Bryant on Nov 14, 2023
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Sincerely,Ilesiah BryantAgmHilton Garden Inn Myrtle Beach

2/10 Terrible

Timothy

Stayed 1 night in Oct 2023
Response from sm on Oct 25, 2023
I am sorry that your stay was not up to your expectations. Can you please let me know what was unsatisfactory?Thank you.

8/10 Good

Krista

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023
Response from sm on Oct 25, 2023
Thank you for staying with us. We look forward to welcoming you back to Myrtle Beach!

10/10 Excellent

Nakia M

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
It was an overall great environment . It was next to the shopping and food section.
Stayed 3 nights in Jul 2023
Response from sm on Oct 25, 2023
Thank you for the wonderful feedback. We look forward to welcoming you back to Myrtle Beach!

10/10 Excellent

John

Stayed 1 night in Oct 2023
Response from Ilesiah Bryant on Nov 14, 2023
Thank you for taking a moment to share your feedback about your stay. We look forward to welcoming you back to our hotel in the future. Sincerely,Ilesiah BryantAgmHilton Garden Inn Myrtle Beach

10/10 Excellent

David

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
everyone at the property was very helpful and polite. very accommodating, very clean and updated comfortable rooms great showers.
Stayed 3 nights in Oct 2023
Response from sm on Oct 25, 2023
Thank you for the wonderful feedback. We look forward to welcoming you back to Myrtle Beach!

10/10 Excellent

Tim

Liked: Cleanliness, amenities, property conditions & facilities
All good
Stayed 1 night in Oct 2023
Response from sm on Oct 25, 2023
Thank you for the wonderful feedback. We look forward to welcoming you back to Myrtle Beach!

10/10 Excellent

mitchell

Liked: Cleanliness
Thank you for air conditioning!
The air conditioner in our first room wasn't working right but the management was very good and switched our room. To our surprise, when we got to our new room, they also upgraded it. We were very appreciative!
Stayed 1 night in Sep 2023
Response from sm on Oct 25, 2023
I am so glad to hear your stay was great, despite a hiccup with your first room. We look forward to welcoming you back to Myrtle Beach!

10/10 Excellent

Anny, Hollywood

Liked: Cleanliness, property conditions & facilities
Awesome
Response from sm on Oct 25, 2023
Thank you for the wonderful feedback. We look forward to welcoming you back to Myrtle Beach!

6/10 Okay

Michael

Travelled with partner
Liked: Cleanliness
Elevator a pain
Stayed 1 night in Sep 2023
Response from sm on Sep 18, 2023
I am sorry to hear your stay was not satisfactory because of the elevator. I will share your feedback with our maintenance team to make sure the elevators are operating properly. We hope you will consider staying with us again when you return to Myrtle Beach.

10/10 Excellent

Nanci

Travelled with family, Travelled with partner
Liked: Cleanliness, property conditions & facilities
All personnel & breakfast staff lovely. Beautiful lobby. Unfortunately no dinner service due to staff shortage. Outdoor pool area could use more attention maintenance wise. Would def recommend & stay again.
Stayed 6 nights in Sep 2023
Response from sm on Sep 15, 2023
Thank you for your feedback. We are so happy to hear you found that our team members provided excellent service. We apologize for not having dinner service during your stay. Unfortunately it was a circumstance beyond our control. We would love to welcome you back during your next stay in Myrtle Beach.

10/10 Excellent

Amudha

Liked: Cleanliness, amenities, property conditions & facilities
Front desk very friendly staff. Transportation staff very friendly.
Stayed 1 night in Sep 2023
Response from sm on Sep 15, 2023
Thank you for your feedback. We strive to provide excellent service. We look forward to welcoming you back to Myrtle Beach

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was suoer clean and very quiet for being next to the airport. Employees were all very accommodating and the atmosphere was relaxing
Stayed 2 nights in Sep 2023
Response from sm on Sep 15, 2023
Thank you for the wonderful review. We look forward to welcoming you back to Myrtle Beach.

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean and quiet.
Stayed 4 nights in Aug 2023
Response from sm on Sep 15, 2023
Thank you for the wonderful review. We look forward to welcoming you back to Myrtle Beach.

10/10 Excellent

John

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Ellen

Travelled with family
Liked: Cleanliness
Stayed 1 night in Jul 2023

8/10 Good

Lee Anne

Travelled with family
eemed to be preset and not controlled by the in room thermostat
Stayed 1 night in Jul 2023

10/10 Excellent

Tyania

Travelled with family
Liked: Cleanliness, room comfort
Very clean establishment my kids enjoy there self. Everywhere was convenient to hotel.
Stayed 3 nights in Jul 2023
Response from Ilesiah Bryant on Jul 21, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn Myrtle Beach to your liking. I am so glad our staff members provided excellent service! We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know.Sincerely,Ilesiah Bryant

10/10 Excellent

Ervin Roberts

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
On 07/15/23 Housekeeper didn't do a good job on our room no clean towels and forgot to vacuum our room. But overall everything was great
Stayed 3 nights in Jul 2023
Response from Ilesiah Bryant on Jul 21, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry you were unhappy with your housekeeping service. I will address your feedback directly with our team. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. Sincerely,Ilesiah BryantAgm

10/10 Excellent

Carolyn

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Ilesiah Bryant on Jul 21, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn Myrtle Beach to your liking. I am so glad our staff members provided excellent service! We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know.Sincerely,Ilesiah Bryant

6/10 Okay

DAVID, Fort Mill

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lobby/hotel was fine. Room was dated, toilet handle broke, floor tiles 'popping' when walking on them, hair dryer barely blows hot air. Rooms - nice that they had micro fridge and microwave in it. Free coffee always a plus - coffee wasn't bad
Stayed 3 nights in Jul 2023
Response from Ilesiah Bryant on Jul 21, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry you were unhappy with your guest room. I will address your feedback directly with our team. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. Sincerely,Ilesiah BryantAgm

6/10 Okay

Susan

Travelled with family
Disliked: Amenities, property conditions & facilities
Disappointed there was no continental breakfast and had to pay for breakfast foods, tv didn't work right and housekeeping and maintenance couldnt fix it, hot tub was dirty. But it was quiet and easy parking close to myrtle beach activities.
Stayed 5 nights in Jul 2023
Response from Ilesiah Bryant on Jul 21, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry you were unhappy with your visit. I will address your feedback directly with our team. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. Sincerely,Ilesiah BryantAgm

10/10 Excellent

Ross

Stayed 1 night in Jul 2023

10/10 Excellent

KEVIN

Travelled with family
Liked: Cleanliness, room comfort
Excellent! Very Clean!!
Stayed 3 nights in Jun 2023
Response from Ilesiah Bryant on Jul 11, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn Myrtle Beach to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better. If something isn't just the way you like it, simply let any Team Member know.Sincerely,Ilesiah Bryant

10/10 Excellent

Aaron

Liked: Cleanliness, room comfort
Stayed 3 nights in Jun 2023
Response from Ilesiah Bryant on Jul 5, 2023
Good Afternoon Aaron,Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn Myrtle Beach to your liking. Thank you for the positive feedback on our team members. We love to hear they provided excellent service. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.Sincerely,Ilesiah Bryant

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Overall just a great atmosphere
Stayed 1 night in Jul 2023
Response from Ilesiah Bryant on Jul 5, 2023
Good Afternoon Charles,Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn Myrtle Beach to your liking. Thank you for the positive feedback on our team members. We love to hear they provided excellent service. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.Sincerely,Ilesiah Bryant

10/10 Excellent

Arceidus

Stayed 1 night in Jul 2023

6/10 Okay

Angela

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The front desk staff implied when he stated that it was a no smoking property that people were going to smoke more then cigarettes
Stayed 1 night in Jun 2023
Response from Ilesiah Bryant on Jul 5, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Sincerely,Ilesiah BryantAgmHilton Garden Inn Myrtle Beach

10/10 Excellent

Jessica

Stayed 1 night in Jun 2023
Response from Ilesiah Bryant on Jul 21, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn Myrtle Beach to your liking. I am so glad our staff members provided excellent service! We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know.Sincerely,Ilesiah Bryant

8/10 Good

Alma

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff were great and accommodating. Check in/out was a breeze.
Stayed 3 nights in Jun 2023
Response from Ilesiah Bryant on Jun 29, 2023
Good Morning Alma,Thank you for taking a moment to share your experience. I am happy to hear you found our staff to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Sincerely,Ilesiah BryantAgmHilton Garden Inn Myrtle Beach