The hotel was OK. However, since they offered a free shuttle to/from Mumbai International airport, and my arrival was close to midnight, I requested pickup at the airport, first by email, and when I didn't receive a reply, by phone from the US. When I arrived, there was no car, and when I called to ask them about it, all they had to say was "sorry, madam". I then endured a mad drive through nighttime Mumbai with a taxi driver who had no idea where the hotel was, but refused to admit it, stopping at random locations to point at any building with Western writing on it, saying "your hotel, madam!". Even though the hotel is supposedly only three miles from the airport, it took an hour to find it, by which time I was in a fairly sour mood. So if you want to stay at this place, you might arrange some alternative form of transportation, particularly if you are a woman and don't enjoy being driven all over an unknown city in the middle of the night.