Reception

Reviews of Tru by Hilton Mt Pleasant Charleston

2.5 out of 5
Tru by Hilton Mt Pleasant Charleston
1651 Midtown Avenue, Mount Pleasant, SC

Reviews

9.4

Exceptional

Rating 10 - Excellent. 812 out of 1059 reviews" "
Rating 8 - Good. 167 out of 1059 reviews" "
Rating 6 - Okay. 46 out of 1059 reviews" "
Rating 4 - Poor. 22 out of 1059 reviews" "
Rating 2 - Terrible. 12 out of 1059 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked all the trees and easy to drive in & out. No congestion
Stayed 1 night in May 2024

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly!
Stayed 3 nights in May 2024
Response from General Manager on May 27, 2024
Dear Christine, We are pleased you chose the Tru by Hilton Mt Pleasant Charleston for your recent visit to the Charleston area. We will enjoy sharing your compliments with our associates; it is always lovely to hear our guests recognizing their friendly service. Thank you again for staying with us, and we hope to welcome you back soon.Cordially,Allison West - General Manager

10/10 Excellent

Dani

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Allison West - General Manager on May 25, 2024
Dear Dani, Thank you for being our guest and for the perfect rating! It is wonderful to learn how much you enjoyed your time at Tru by Hilton Mt Pleasant Charleston and that we exceeded your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.Cordially,Allison West - General Manager

8/10 Good

Nadia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Allison West - General Manager on May 20, 2024
Dear Nadia, Thank you for the generous rating of Tru by Hilton Mt Pleasant Charleston. We strive to provide each guest with a memorable experience combined with superior hospitality, and we are pleased that we accomplished this during your time with us!It was our pleasure hosting you, and we hope to see you again whenever you return to the area.Cordially,Allison West - General Manager

10/10 Excellent

Rachel

Travelled with group
Excellent place would highly recommend
Stayed 7 nights in May 2024
Response from Allison West - General Manager on May 17, 2024
Dear Rachel, Thank you for choosing Tru by Hilton Mt Pleasant Charleston for your recent visit to the Charleston area. We are pleased to see that you enjoyed a five-star experience and are grateful for your recommendations. We hope to continue being a cherished part of your travel memories.Cordially,Allison West - General Manager

10/10 Excellent

Brantley

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 2 nights in May 2024
Response from Allison West - General Manager on May 16, 2024
Dear Brantley, We are pleased you chose the Tru by Hilton Mt Pleasant Charleston for your recent visit to the Charleston area. We will enjoy sharing your compliments with our associates; it is always nice to hear our guests recognize their exceptional service. Thank you again for staying with us, and we hope to welcome you back very soon.Cordially,Allison West - General Manager

10/10 Excellent

Sandra, Babylon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Hotel and convenient location! Kreston at the front desk was extremely helpful and knowledgeable about the area and getting us our room quickly
Stayed 1 night in May 2024
Response from Allison West - General Manager on May 15, 2024
Dear Sandra, Thank you for your glowing review! We're delighted you found our hotel beautiful and our location convenient. Kreston will be thrilled that you singled him out with compliments and that his assistance made a positive impact on your stay. We strive to provide our guests with helpful and knowledgeable service, and we are pleased to know that we exceeded your expectations.We look forward to welcoming you back to the Tru by Hilton Mt Pleasant Charleston!Cordially,Allison West - General Manager

10/10 Excellent

Erin

Perfect
Stayed 1 night in May 2024
Response from Allison West - General Manager on May 12, 2024
Dear Erin, Thank you for choosing Tru by Hilton Mt Pleasant Charleston for your recent stay. It is always gratifying to receive praise for exceeding expectations, and we are delighted you found everything about us to be perfect. We look forward to welcoming you back soon.Cordially,Allison West - General Manager

10/10 Excellent

Leslie

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. It was also pet friendly which was very important to us. Very clean as well and convenient to most everything. Staff was very nice!
Stayed 2 nights in May 2024
Response from Allison West - General Manager on May 10, 2024
Dear Leslie, Thank you for choosing Tru by Hilton Mt Pleasant Charleston for your recent stay and for sharing your experience with fellow travelers. Your praises for our hotel, service, cleanliness, location, and per-friendliness truly warm our hearts. We hope to have the pleasure of accommodating you again soon.Cordially,Allison West - General Manager

10/10 Excellent

Edward, Asheville

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service
It was a great stay at this property.
Stayed 2 nights in May 2024
Response from Allison West - General Manager on May 8, 2024
Dear Edward, Thank you for the excellent review and for mentioning how much you enjoyed your time with us. We are devoted to giving each guest a great experience, and we are delighted to know we exceeded your expectations. We look forward to welcoming you back to the Tru by Hilton Mt Pleasant Charleston!Cordially,Allison West - General Manager

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean rooms. Breakfast was good. Nice variety of choices. Friendly staff
Stayed 1 night in May 2024
Response from Allison West - General Manager on May 7, 2024
Dear Michael, Thank you for choosing Tru by Hilton Mt Pleasant Charleston for your recent stay and for sharing your experience with fellow travelers. We are glad you loved our spotless room, the variety of breakfasts, and the courteous associates. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Cordially,Allison West - General Manager

8/10 Good

John

The hotel is very spartan
Stayed 3 nights in Apr 2024
Response from Allison West - General Manager on May 6, 2024
Dear John, We appreciate your review of our hotel. However, we regret that your stay was anything less than exceptional. Our goal is to provide an exceptional experience to each of our guests; therefore, we regret not meeting all of your expectations. We are grateful for your feedback and your patience. It was our pleasure hosting you, and we hope to do so again on your next visit to our city.Cordially,Allison West - General Manager

10/10 Excellent

Emily, Seneca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was excellent. Rooms were very clean. Good selection of breakfast. Front desk staff were friendly and welcoming
Stayed 2 nights in May 2024
Response from General Manager on May 5, 2024
Dear Emily, Thank you for choosing Tru by Hilton Mt Pleasant Charleston for your recent stay and sharing your experience with fellow travelers. We are pleased that you liked our comfortable rooms, loved our fantastic location, and that our devoted associates took excellent care of you. It's our goal to offer a satisfying start to the day with a selection of fresh, tasty options, so we are glad you liked our breakfast. It was a pleasure hosting you, and we hope to have the pleasure of accommodating you again soon.Cordially,Allison West - General Manager

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my go to property every time I visit Charleston. It is always so clean, the staff is always very friendly and welcoming and helpful if you have any questions. They have a breakfast in the mornings its always stocked up with everything. and the food is so good. Definitely recommend this hotel if you are in Charleston!
Stayed 1 night in Apr 2024
Response from Allison West - General Manager on May 4, 2024
Dear Wendy, Thank you for making Tru by Hilton Mt Pleasant Charleston your home away from home in Charleston and for recommending us to fellow travelers. Your praises for our service, cleanliness, dining, and amenities truly warm our hearts. We are truly grateful for your kind words, and we look forward to welcoming you back soon.Cordially,Allison West - General Manager

10/10 Excellent

Anthony

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a clean hotel! The complementary breakfast was awesome!
Stayed 1 night in Apr 2024
Response from General Manager on Apr 30, 2024
Dear Anthony, Thank you for mentioning how impeccable our hotel was during your stay. Our team takes immense pride in creating a fresh and inviting atmosphere for all our guests. Your review serves as motivation to keep up the great work! It's also wonderful to learn that our complimentary breakfast contributed to one of your best hotel experiences. It's our goal to offer a satisfying start to the day with a selection of fresh, tasty options. It was a pleasure hosting your visit at Tru by Hilton Mt Pleasant Charleston, and we hope you are already planning another visit our way.Cordially,Allison West - General Manager

10/10 Excellent

Jeffrey, Irmo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very nice
Stayed 1 night in Apr 2024
Response from General Manager on Apr 28, 2024
Dear Jeffrey, We, the entire team at Tru by Hilton Mt Pleasant Charleston, would like to express our gratitude for your kind comments about our hotel. We are committed to delivering exceptional service to each guest, so we are thrilled to read your positive feedback about our staff and their excellent hospitality. Thank you for choosing to stay with us during your travels, and we hope to have the pleasure of welcoming you back soon when you revisit the area.Cordially,Allison West - General Manager

4/10 Poor

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very quiet, clean, and inviting.
Stayed 1 night in Jan 2024
Response from General Manager on Apr 27, 2024
Dear Nicole, Thank you for staying with us. Although your rating does not reflect your review, we are pleased to know you enjoyed our quiet atmosphere. A clean and welcoming environment is essential for a great guest experience, and we're glad that our efforts were noticed during your stay. It was a pleasure hosting you, and we hope to have the chance to do so again in the future.Cordially,Allison West - General Manager

10/10 Excellent

Kaline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our family had a great stay at Tru by Hilton - the room was spacious for 4 of us, very clean, and check-in / -out process were seamless!
Stayed 1 night in Apr 2024
Response from Allison West - General Manager on Apr 23, 2024
Dear Kaline, We are delighted to read how much you and your family enjoyed your stay at Tru by Hilton Mt Pleasant Charleston. We were also pleased to know you liked the seamless check-in and check-out process and that the clean and spacious room suited your needs. We look forward to welcoming you back soon. And Cordially,Allison West - General Manager

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Allison West - General Manager on Apr 22, 2024
Dear Emma, Thank you for being our guest and for the high rating! It is wonderful to learn how much you enjoyed your time at Tru by Hilton Mt Pleasant Charleston and that we exceeded your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.Cordially,Allison West - General Manager

8/10 Good

Dominique

Travelled with partner
Liked: Staff & service, property conditions & facilities
Property is clean and well maintained. Staff is very friendly. A warning sign should be posted that the hot water from the shower and the sink is extremely hot.
Stayed 1 night in Apr 2024
Response from Allison West - General Manager on Apr 22, 2024
Dear Dominique, We are pleased you chose the Tru by Hilton Mt Pleasant Charleston for your recent visit to the Charleston area. We are glad you enjoyed our spotless and well-maintained property and the friendly service provided by our associates. We appreciate your observations regarding the water temperature in the bathroom and apologize for any inconvenience this may have caused you. We will address this with our respective teams for further improvements. We hope to have another chance to welcome you on a future visit.Cordially,Allison West - General Manager

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 2 nights in Apr 2024
Response from Allison West - General Manager on Apr 20, 2024
Dear Julie, We are delighted to read the review of your stay at Tru by Hilton Mt Pleasant Charleston. We strive to provide each guest with a memorable experience combined with superior hospitality, and we are pleased that we accomplished this during your time with us!It was our pleasure hosting you, and we hope to see you again whenever you return to the area.Cordially,Allison West - General Manager

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Apr 2024
Response from Allison West - General Manager on Apr 15, 2024
Dear Shelley, Thank you for choosing Tru by Hilton Mt Pleasant Charleston for your recent stay. We were pleased to receive your generous compliments about how much you enjoyed our fresh and well-kept property, and we appreciate you sharing these comments. We look forward to welcoming you back soon.Cordially,Allison West - General Manager

10/10 Excellent

Allison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great experience staying here! The room had a smart tv which was a nice touch. It was a quick 15 minute drive from the beach and very close to some shops if you needed anything.
Stayed 1 night in Apr 2024
Response from Allison West - General Manager on Apr 15, 2024
Dear Allison, Thank you for the generous review of your recent stay at the Tru by Hilton Mt Pleasant Charleston! We are thrilled to know you had a great experience, enjoyed the room amenities, and found our location to be perfect for your plans. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Cordially,Allison West - General Manager

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Love the pool table in the lobby and the selection of snacks available for purchase. Great breakfast!
Stayed 1 night in Apr 2024
Response from Allison West - General Manager on Apr 15, 2024
Dear Amy, Thank you for choosing Tru by Hilton Mt Pleasant Charleston for your recent stay and for sharing your experience with fellow travelers. We are pleased that you loved our beautiful property and delicious breakfast. It is also wonderful to know you enjoyed the pool table in the lobby area and the snack bar. We hope to have the pleasure of accommodating you again soon.Cordially,Allison West - General Manager

10/10 Excellent

patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Allison West - General Manager on Apr 16, 2024
Dear Patrick, Thank you for the five-star rating of Tru by Hilton Mt Pleasant Charleston. We strive to provide each guest with a memorable experience combined with superior hospitality, and we are pleased that we accomplished this during your time with us!It was our pleasure hosting you, and we hope to see you again whenever you return to the area.Cordially,Allison West - General Manager

10/10 Excellent

Jodie

Liked: Cleanliness, staff & service, property conditions & facilities
I felt extremely safe and the front desk staff were amazing
Stayed 2 nights in Apr 2024
Response from Allison West - General Manager on Apr 15, 2024
Dear Jodie, Thank you for the excellent review, most notably the kind comments about our friendly and helpful front desk associates. We are devoted to giving each guest a great experience, and we are delighted to know we exceeded your expectations and that you felt secure in our safe environment. We look forward to welcoming you back to the Tru by Hilton Mt Pleasant Charleston!Cordially,Allison West - General Manager

4/10 Poor

Evelyn

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room was very small. No seating. It was not what pictures implied. Very close to busy highway with noisy traffic all night. Air conditioning was impossible to manage. Either hot or freezing. Unable to access WiFi and desk was not helpful.
Stayed 2 nights in Apr 2024
Response from Allison West - General Manager on Apr 15, 2024
Dear Evelyn, Thank you for choosing us for your visit to the Charleston area. However, we are disappointed that you had concerns with your room. Our goal is to provide an exceptional experience to each of our guests; therefore, we regret not meeting all of your expectations and apologize for the several inconveniences that led you to a less-than-favorable impression of our hotel. We appreciate you bringing these to our attention. We will address this with our respective teams for further improvements. We are grateful for your feedback and your patience. It was our pleasure hosting you, and we hope to do so again on your next visit to our city.Cordially,Allison West - General Manager

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent experience
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 13, 2024
Dear Steve, Thank you for choosing Tru by Hilton Mt Pleasant Charleston. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Cordially,Allison West - General Manager

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located centrally in Mt Pleasent, it was in a good location.
Stayed 1 night in Apr 2024
Response from Allison West - General Manager on Apr 10, 2024
Dear Erik, Thank you for the generous review of your recent stay at the Tru by Hilton Mt Pleasant Charleston! We are pleased you found our convenient location to be perfect for your plans. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Cordially,Allison West - General Manager

10/10 Excellent

Cain

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern & clean. Great value for the cost, highly recommended
Stayed 1 night in Apr 2024
Response from Allison West - General Manager on Apr 8, 2024
Dear Cain, Thank you for choosing Tru by Hilton Mt Pleasant Charleston for your recent stay. We were pleased you enjoyed our fresh, modern property and found us of great value. We are grateful for your generous recommendations and look forward to welcoming you back soon.Cordially,Allison West - General Manager

10/10 Excellent

Octavia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I really enjoyed our stay as always. Very clean property as always. I loooove the hard wood floors in the rooms also!
Stayed 1 night in Apr 2024
Response from Allison West - General Manager on Apr 8, 2024
Dear Octavia, Thank you for choosing Tru by Hilton Mt Pleasant Charleston again for your recent stay. It was a pleasure to know how much you and your husband enjoyed your visit. We are also glad you loved our spotless property and hardwood floor in the room, and we appreciate you sharing these comments. We look forward to welcoming you back soon.Cordially,Allison West - General Manager

8/10 Good

Maureen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well kept and the breakfast was good. Not keen on the decorations. Very bold and bright. Minimalistic. Soap dispenser not handy. No safe in the room. Noisy upstairs neighbo
Stayed 1 night in Apr 2024
Response from Allison West - General Manager on Apr 8, 2024
Dear Maureen, Thank you for choosing Tru by Hilton Mt Pleasant Charleston for your recent stay and for sharing your experience with fellow travelers. We are pleased that you enjoyed our well-kept property and delicious breakfast. However, we apologize for the noise issues you experienced and for any inconvenience caused. Also, we regret not meeting some of your expectations and appreciate your observations regarding the soap dispenser in the bathroom and the safe box in the room, as we always want to know how we can enhance our guests' satisfaction. We hope to accommodate you again soon.Cordially,Allison West - General Manager

10/10 Excellent

Florence

Liked: Cleanliness, property conditions & facilities
Nice facility. Good staff. Lovely room adequate for two days.
Stayed 2 nights in Apr 2024
Response from Allison West - General Manager on Apr 5, 2024
Dear Florence, Thank you for choosing Tru by Hilton Mt Pleasant Charleston for your recent stay. We were pleased to receive your generous compliments about how much you enjoyed our fresh and well-kept property, room, and courteous associates, and we appreciate you sharing these comments. We look forward to welcoming you back soon.Cordially,Allison West - General Manager

10/10 Excellent

Robbie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay here every time
Stayed 1 night in Mar 2024
Response from Allison West - General Manager on Apr 2, 2024
Dear Robbie, Thank you for choosing Tru by Hilton Mt Pleasant Charleston for your recent stay and for recommending us to future travelers. Staying with us time and time again is the highest compliment that you can give our team. We are truly grateful for your kind words, and we look forward to welcoming you back soon.Cordially,Allison West - General Manager

10/10 Excellent

Susan

Travelled with family
👍
Stayed 2 nights in Mar 2024
Response from Allison West - General Manager on Apr 1, 2024
Dear Susan, We are pleased to receive your generous rating for Tru by Hilton Mt Pleasant Charleston. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way.Cordially,Allison West - General Manager

10/10 Excellent

Sara

Travelled with group
Liked: Amenities
Very clean with helpful and friendly staff…..would recommend
Stayed 1 night in Mar 2024
Response from Allison West - General Manager on Mar 26, 2024
Dear Sara, Thank you for choosing Tru by Hilton Mt Pleasant Charleston for your recent stay and sharing your experience with fellow travelers. We are pleased that you loved the cleanliness and that our devoted associates took excellent care of you. Thank you for recommending us, and we hope to have the pleasure of accommodating you again soon.Cordially,Allison West - General Manager

10/10 Excellent

Trisha

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was super friendly and the hotel was clean. We loved the breakfast and the 24-hour coffee and tea. The gym has many extras like a Peloton, KBs and a box. We would definitely stay here again!
Stayed 2 nights in Mar 2024
Response from Allison West - General Manager on Mar 22, 2024
Dear Trisha, Thank you for choosing Tru by Hilton Mt Pleasant Charleston for your recent stay. We were pleased to receive your generous compliments about how much you enjoyed our fresh and well-kept property and delicious breakfast, tea, and coffee servings. It's also great to know that you were impressed with our well-equipped gym. We are glad that we were able to provide you with an outstanding experience throughout your stay, and we love knowing you plan to return.Cordially,Allison West - General Manager

10/10 Excellent

Mary Jo

Stayed 4 nights in Mar 2024
Response from Allison West - General Manager on Apr 8, 2024
Dear Mary Jo, Thank you for the five-star rating of Tru by Hilton Mt Pleasant Charleston. We strive to provide each guest with a memorable experience combined with superior hospitality, and we are pleased that we accomplished this during your time with us!It was our pleasure hosting you, and we hope to see you again whenever you return to the area.Cordially,Allison West - General Manager

10/10 Excellent

Eugene

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean, and like new. Breakfast is good. This is our second time staying here. Would stay again.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 17, 2024
Dear Eugene, We're thrilled to hear that you enjoyed your stay at Tru by Hilton Mt Pleasant Charleston! It's wonderful to know that you found our hotel clean and appreciated our breakfast. Thank you for choosing us again, and we look forward to welcoming you back for another enjoyable visit!Cordially,Allison West - General Manager

10/10 Excellent

Ty

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff!! Very clean facility. Great location. Great breakfast.
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 15, 2024
Dear Ty, Thank you for choosing Tru by Hilton Mt Pleasant Charleston for your recent stay and sharing your beautiful experience with fellow travelers. We are pleased you loved our fantastic location, accommodations, and amenities. We endeavor to go above and beyond to ensure our guests have a memorable experience. Your compliments are not only rewarding but also encouraging. We hope to accommodate you again soon.Cordially,Allison West - General Manager

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 15, 2024
Dear Joseph, Thank you for your excellent rating! We are glad you had such a positive experience during your time at Tru by Hilton Mt Pleasant Charleston, as we are committed to providing exceptional service to each and every guest. We look forward to welcoming you back and wish you all the best.Cordially,Allison West - General Manager

8/10 Good

Hanna, Myrtle Beach

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was a bit uncomfortable. Otherwise I can only recommend that place
Stayed 1 night in Mar 2024
Response from General Manager on Mar 14, 2024
Dear Hanna, Thank you for staying at our hotel and for your candid feedback. We are glad you had an overall pleasant stay, except for the issues with the bed. We want our guests to have a comfortable stay and a restful night’s sleep, so we are sorry you found your bed uncomfortable. Our front desk is always available and happy to make you comfortable. We continually work to improve our accommodations, and we appreciate you sharing your comments. We look forward to welcoming you again for another stay with us.Cordially,Allison West - General Manager

8/10 Good

Briana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 13, 2024
Dear Briana, Thank you for your kind rating! We are glad you had such a positive experience during your time at Tru by Hilton Mt Pleasant Charleston, as we are committed to providing exceptional service to each and every guest. We look forward to welcoming you back and wish you all the best.Cordially,Allison West - General Manager

10/10 Excellent

Don

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nicest, cleanest, friendliest and most welcoming common area! We thoroughly enjoyed our 3 day stay and staff was extremely helpful. Breakfast buffet was wonderful. Couldn’t have been better!
Stayed 3 nights in Mar 2024
Response from Allison West - General Manager on Mar 10, 2024
Dear Don, Thank you for choosing Tru by Hilton Mt Pleasant Charleston for your recent stay. We were pleased to receive your generous compliments about how much you enjoyed our fresh and well-kept property, delicious breakfast and service provided by our devoted associates, and we appreciate you sharing these comments. We can't wait to welcome you back for another exceptional stay.Cordially,Allison West - General Manager

10/10 Excellent

Paul, Vero Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy, clean, and nice room.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 12, 2024
Dear Paul, Thank you for choosing Tru by Hilton Mt Pleasant Charleston for your recent stay. We are pleased to receive your generous compliments about how much you enjoyed our well-kept and comfortable rooms. Our staff does an excellent job maintaining our accommodations, and it will be a pleasure to share your kind remarks with them. We look forward to welcoming you back soon.Cordially,Allison West - General Manager

10/10 Excellent

Lois

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked everything about our stay. Breakfast area was spacious and choices great! Rooms were clean and loved the shower
Stayed 2 nights in Mar 2024
Response from Allison West - General Manager on Mar 10, 2024
Dear Lois, We are delighted to read the review of your stay at Tru by Hilton Mt Pleasant Charleston. It is always gratifying to receive praise for exceeding expectations, and we are delighted you found everything about us satisfying. We are glad you loved the room, shower, and breakfast, as well as its area and variety. It was our pleasure hosting you, and we hope to see you again whenever you return to the area.Cordially,Allison West - General Manager

10/10 Excellent

Louisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely one of the best Hilton hotels I’ve ever visited: super modern, clean, large room and bathroom, with an oversized window; friendly customer service; and an excellent breakfast included (with a futuristic pancake maker that works with just a wave of your hand!). Pool table is a nice touch, as are the comfy, homelike work areas. Note that the pool is too small for laps and it is outside, and their gym is skimpy and tiny. But, for the price, this place is unbeatable. Highly recommend.
Stayed 1 night in Mar 2024
Response from Allison West - General Manager on Mar 9, 2024
Dear Louisa, We are absolutely thrilled to hear that your stay with us at Tru by Hilton Mt Pleasant Charleston was the best Hilton hotel experience you've ever had. It's an honor to be able to provide such exceptional service and make you feel well taken care of. We are glad you loved our modern, clean, spacious room, the variety of breakfasts, and the lobby area and that you found us of great value. We appreciate your observations regarding the pool and gym, as we always want to know how we can enhance our guests' satisfaction. Thank you again for choosing our hotel and for recommending us. We hope to have the pleasure of welcoming you back in the future for another outstanding experience.Cordially,Allison West - General Manager

8/10 Good

Robert

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice low budget hotel. They didn't over-advertise it. Met my needs exactly. In town for business not a resort experience. Breakfast was as good as many high-dollar places. Wi-Fi is too hard a sell...just went without it.
Stayed 2 nights in Mar 2024
Response from Allison West - General Manager on Mar 8, 2024
Dear Robert, Thank you for choosing Tru by Hilton Mt Pleasant Charleston for your recent stay. We are pleased to meet your expectations, especially considering the value we strive to offer. However, we apologize for the WiFi issues you encountered and appreciate you bringing these to our attention. We will address this with our respective teams for further improvements. We look forward to welcoming you back soon.Cordially,Allison West - General Manager

10/10 Excellent

Steven

My go-to in mt pleasant for clean cheap room with excellent gym.
Stayed 2 nights in Feb 2024
Response from Allison West - General Manager on Mar 2, 2024
Dear Steven, Thank you for choosing Tru by Hilton Mt Pleasant Charleston for your recent stay and for sharing your experience with fellow travelers. We are pleased you loved our clean room and excellent gym and found us of great value. Thank you for making us your preferred choice on every visit, and we look forward to seeing you soon.Cordially,Allison West - General Manager

10/10 Excellent

Lonnie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
How pretty and big the places are
Stayed 1 night in Mar 2024
Response from Allison West - General Manager on Mar 2, 2024
Dear Lonnie, Thank you for choosing Tru by Hilton Mt Pleasant Charleston for your recent stay. We were pleased to receive your generous compliments about our fresh and well-kept property, and we appreciate you sharing these comments. We look forward to welcoming you back soon.Cordially,Allison West - General Manager